Ballantynes of Walkerburn Reviews

Name: Ballantynes of Walkerburn
Address: Jubilee Mill Jubilee Road Walkerburn , ,, Peebleshire
Rating: 4.94

4.9 Rating 2,303 Reviews

99 %

of reviewers recommend Ballantynes of Walkerburn

4.9

Based on 2,303 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Ballantynes of Walkerburn 5 star review on 17th November 2025

148

Anonymous

Anonymous // 01/01/2019

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“Absolutely beautiful port decanter with glasses and serving tray that we gave to my husband for his 50th birthday! Fantastic quality and extremely efficient service from the company. Thankyou so much!”

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Posted 1 year ago

“Excellent quality & workmanship, delivered swiftly and with care and always incredible value for money!”

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Posted 1 year ago

“When making a purchase from Ballantynes of Walkerburn I found the range of products to be excellent and the ability to personalise many of the items with different bases and engraving is fantastic. When I had a query about a product I found the staff to be very efficient and professional. The item I purchased was delivered very promptly and was packaged very well. The item itself (a military resin/bronze effect statue) is of high quality and was engraved nicely. I would definitely buy from this company again.”

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Posted 1 year ago

“Have used Ballantynes of Walkerburn on several occassions and have never been disappointed. Starting with the products: these are high quality, the glassware is execptional and always makes a great gift either to someone else or for own collection. Add to this the option to engrave and these items are truely 'keepsakes'. Service: this has also been amazing, accomodating and proffessional, never feeling that any request is a both or too small. Bundle this together and add in quick dispatch times with the items very well protected, you have a highly professional company. A company that also supports and recognises Bluelight and Armed Forces personnel. You cannot go wrong with Ballantynes. Thank you.”

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Posted 1 year ago

“A fantastic range of products - guaranteed that if your looking for a special gift, commemorative item or even trophy that's a bit different, you'll find it here. Bespoke engraving is a great feature, and the speed and efficiency of the process from searching the webiste to delivery is impressive. I've bought products several times, and always been delighted.”

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Posted 1 year ago

“The service from Ballantynes of Walkerburn is exemplary; literally went above and beyond any expectations. I purchased a most beautifully crafted item for my Father to mark a special Birthday (Black Watch Veteran, and also the Son of a Chindit, so this brought a tear upon unwrapping) It has been given pride of place on display, and many admirers have already commented on just how perfect it is. Mr Ballantyne also went out of his way( well out of his way) and hand delivered the item to me, which I was incredibly grateful for- truly a Gentleman! I will most definitely order from Ballantynes of Walkerburn again, highly recommend others to do so too! Thanks again to Mr Ballantyne and the wonderful team of craftsmen involved in making this very special item, and for the personal touches along the way. From our family to yours,🫡 Gemma Anastasiadis”

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Posted 1 year ago

“Absolutely fantastic, I cannot recommend Ballantybes of Walkerburn highly enough. My order was placed on Wednesday morning and delivered Friday morning the same week, this included engraving of the item. Packaging was extremely good so the fragile statue was well protected during transit. The quality is excellent, 100% satisfied with my order with them, will definitely use them again.”

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Posted 1 year ago

“Outstanding service.”

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Posted 1 year ago

“This was a first time purchase from Ballantine's and I must say that I was so impressed with the statuettes attention to detail and refined moulding that I class it as outstanding among my some of my other presentation pieces. The speed of delivery was surprisingly fast. The whole experience of purchasing from Ballantine's was outstanding and I would gladly recommend their products.”

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Posted 1 year ago

“I love the variety of products they offer! I ordered a scotch with engraving and it is beautiful!”

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Posted 1 year ago

“Absolutely love it well worth the money .”

Ballantynes of Walkerburn 5 star review on 28th May 2024

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Posted 1 year ago

“Really impressed with the turn around, from ordering to receiving the product. Great service!”

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Posted 1 year ago

“Outstanding merchandise, beautiful statuette and tankard, excellent engraving and very reasonably priced. The service of delivery was 1st class, brilliant...”

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Posted 1 year ago

“Easy to deal with very prompt, got exactly what I thought and turned up on time. Very helpful. Thanks again, Steve”

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Posted 1 year ago

“Superb service. Efficient and excellent communication. Will use time and time again for the most special gifts.”

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Posted 1 year ago

“Superb level of customer service. I contacted Ballantynes to discuss an order, they could not have been more helpful. Order was then placed, email following day to confirm template which was accepted and item arrived two days later. Excellent quality and craftsmanship, would highly recommend”

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Posted 1 year ago

“Very happy with recent orders - consistently good quality products with careful precision detailing. customer service is personal and professional.”

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Posted 1 year ago

“A 60th birthday gift from my siblings I am absolutely over the moon with it really Happy thank you”

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Posted 1 year ago

“I’ve had a few things from here now. Always top quality at a reasonable price and very friendly when I’ve been and collected. Highly recommend them for any personalised gifts.”

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Posted 1 year ago

“Absolutely first class service at all times from Ballantynes of Walkerburn, and totally delighted with the products we purchased. Can thoroughly recommend them.”

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Posted 1 year ago

Ballantynes of Walkerburn is rated 4.9 based on 2,303 reviews