Ballantynes of Walkerburn Reviews

Name: Ballantynes of Walkerburn
Address: Jubilee Mill Jubilee Road Walkerburn , ,, Peebleshire
Rating: 4.95

5.0 Rating 2,431 Reviews

99 %

of reviewers recommend Ballantynes of Walkerburn

5.0

Based on 2,431 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Ballantynes of Walkerburn 5 star review on 5th December 2025

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Paramedic Statues are brilliant and just what I needed. However, they only arrived today 5th October. I know this is not your fault, they were sitting in Dublin for at least a week after I had paid the customs charge. I will be ordering more of them hopefully. Thank you”

Helpful Report

Posted 4 years ago

Hi and I'm sorry to hear of the shipping delay. We add all the correct customs information to shipping information to enable them to sail through Irish Customs. We've seen them slow the boxes down though. If you are ordering from Ireland please try to add a few days to the ordering process. Neil Ballantyne

Posted 4 years ago

“Great service and fast delivery. The product was top quality.”

Helpful Report

Posted 4 years ago

“I ordered a mixed style decanter and two glasses as a wedding present and had the decanter engraved. I called up on Wednesday and asked if they could get it to me by Friday if I got the engraving and confirmed proof back to them before they closed on Wednesday...they said yes and they didn't disappoint. They got back to me within 10 minutes of placing the order online to confirm the engraving was correct and sent it out on Thursday for Friday delivery. It was delivered Friday morning and packaged really well. The item itself and engraving were brilliant. Incredibly professional and so impressed with the service they provided. I would 100% order from them again. Absolutely amazing, thank you.”

Helpful Report

Posted 4 years ago

“I have used Ballentynes a few times now. Great quality products, very quick process and delivery. Would highly recommend.”

Helpful Report

Posted 4 years ago

“Product very good. Found the ordering process on line left a lot to be desired. Website needs looked at.”

Helpful Report

Posted 4 years ago

“Sculpture of high quality.”

Helpful Report

Posted 4 years ago

“Excellent customer service and the statues are of amazing quality. Highly recommended”

Helpful Report

Posted 4 years ago

“Their,work is really good and professional”

Helpful Report

Posted 4 years ago

“The service I received was first class from start to finish and when the personalised bottle arrived - WOW - it was exceptional. Beautifully packaged (box was gorgeous)and there was no way it wasn’t going to arrive in one piece. The recipient was stuck for words ( which is unusual) but thought it was absolutely beautiful. Thankyou so much to you all for making the purchase of this gift so special. Much appreciated x”

Helpful Report

Posted 4 years ago

“I was very pleased with the customer service and also the finished product”

Helpful Report

Posted 4 years ago

“A fast and efficient service; the inclusion of the engraving of the text was particularly welcome”

Helpful Report

Posted 4 years ago

“Placed an order that was bespoke and required a tight turnaround. This was not a problem for them and they supplied in pristine condition with the quality being excellent. Result being one very happy former colleague on his leaving the company. Thank you guys!!”

Helpful Report

Posted 4 years ago

“First class from start to finish and the product is superb.”

Helpful Report

Posted 4 years ago

“Product quality, Engraving & Packing excellent, requested for next day delivery also received on time. Thank you for everything.”

Helpful Report

Posted 4 years ago

“Excellent service, fast confirmation of design, dispatched and received with few days of order.”

Helpful Report

Posted 4 years ago

“I have used Ballantynes a few times for gifts they are amazingly helpful efficient”

Helpful Report

Posted 4 years ago

“Very simple and quick process from order to delivery.”

Helpful Report

Posted 4 years ago

“I am thrilled with the Gurkha statuettes I bought - they are perfect for presentation purposes. I certainly cannot speak highly enough of the service I received - very easy website to navigate, prompt acknowledgement of queries and prompt, safe and secure delivery. I would most definitely recommend Ballantynes of Walkerburn.”

Helpful Report

Posted 4 years ago

“Excellent sculpture, looks great on the mantlepiece. Prompt delivery excellent service.”

Ballantynes of Walkerburn 5 star review on 9th September 2021

Helpful Report

Posted 4 years ago

“I have used Ballantynes of Walkerburn many times and amazing service as always and good value for money.”

Helpful Report

Posted 4 years ago

Ballantynes of Walkerburn is rated 5.0 based on 2,431 reviews