AWBS Ltd Reviews

Name: AWBS Ltd
Address: AWBS Ltd (Head Office)Oxford Garden Centre, South Hinksey,, Oxford
Rating: 4.76

4.8 Rating 2,029 Reviews

94 %

of reviewers recommend AWBS Ltd

4.8

Based on 2,029 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About AWBS Ltd :

AWBS Ltd are builders’ merchants and landscaping materials supplier serving the general public, professional builders and landscaping companies in Oxfordshire, Wiltshire and Berkshire. Open 7 days a week, we offer an extensive range of building and landscaping materials, for all sizes of construction and garden remodelling projects, available to buy at our branch or online with free fast delivery within 25 miles of Oxford. From turf, fencing, paving, decking, decorative gravels and chippings to bricks, construction aggregates, building blocks and tools, we stock a huge range of branded and own brand building and landscaping products at great low prices. Visit or contact your local AWBS branch in Oxford, Yarnton and Swindon for advice and all of your building, fencing and landscaping material needs.

Visit Website

Phone:

01865 326500

Email:

office@awbsltd.com

Location:

AWBS Ltd (Head Office)Oxford Garden Centre, South Hinksey,
Oxford
OX1 5AR

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AWBS Ltd 5 star review on 9th October 2025

Margaret Williams

Anonymous

AWBS Ltd 5 star review on 7th April 2025

Jason Lawrence

AWBS Ltd 5 star review on 13th January 2025

Mark Skinner

AWBS Ltd 5 star review on 17th October 2024

Lynn Reynolds

Anonymous

Anonymous // 01/01/2019

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“Lovely team of men to purchase from and delivery men so friendly and chirpy in the morning fantastic thank you”

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Posted 4 years ago

“Was really pleased with my purchase and price also quick delivery and a really nice delivery driver! So I will be using them again.”

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Posted 4 years ago

“Requested a selected delivery date, awbs agreed to deliver on that date. Waited all day, it never arrived. They had loaded it on the lorry for the next day! Couldn’t understand my frustration at being let down! Days annual leave wasted!”

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Posted 4 years ago

“Excellent service, very friendly and helpful on the phone when I couldn't find what I wanted online. Highly recommend”

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Posted 4 years ago

“Swift delivery, great price and really good quality top soil.”

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Posted 4 years ago

“Product good but communication terrible was told would arrive Fri 26th checked that morning and was told it would be that day - waited but it never came - rang next morning and told didn’t know what had happened to it - said would ring me back and let me know but never did product finally arrived later that day with no notification - I consider very poor communication skills with the customer.”

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Posted 4 years ago

Hi Rosemary. Thank you for your feedback and apologies that your order was delayed. We did attempt to contact you on Saturday in order to tell you that we would be delivering but I believe you thought it was a wrong number and ended the call before we could let you know. Thanks, AWBS.

Posted 4 years ago

“Absolutely excellent quality soil at a reasonable price, I would highly recommend AWBS and will be using them again.”

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Posted 4 years ago

“Superb product”

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Posted 4 years ago

“I have had Rowlan turf from AWBS before and it is good, but I collected it myself last time. This time I asked for delivery. Although I was told a day for delivery, when I asked for an approximate time I got a very poor and abrupt response and told they never give out a time "we are builders merchants not couriers". Politeness would have been nice, even if they could not let me know of a time. Stayed in all day only for it to arrive at 4:30 from a courteous driver, thankfully. AWBS have two offices close by - do NOT deal with the Oxford office. Yarnton is much more pleasant and personable.”

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Posted 4 years ago

“Not at all pleased with service at Yarnton, they really couldn't be bothered to help at all. Going somewhere else with my custom where I'll get the support and help we need.”

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Posted 4 years ago

We are very sorry you were unhappy with our service. Please be assured that we take customer service and satisfaction very seriously. We are doing our best to deal with unprecedented demand combined with well-publicised national supply issues while trying to keep both staff and customers safe. Consequently, our staff under considerable pressure and we admit that we do not always get things right but it is always our intention to give good service and if we have no done so on this occasion we apologise and hope you will consider using AWBS again in the future.

Posted 4 years ago

“Was due a delivery on Tuesday of 4 bulk bags 20mm shingle they actually dropped them at the billing address blocking a disabled access overnight I called them several times after I found out their mistake and yarnton office seem to forgot how to use pick up a phone in the end I had to wait until Wednesday morning and contact Oxford office to resolve the issue Collected them back on the Wednesday afternoon but took till Friday to get them to the correct address 10 miles away”

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Posted 4 years ago

“We ordered wrong size shingle but the delivery chap straight away said he would take it back and change for correct size, no fuss. Later we were contacted and told when it would be delivered. Altogether a very efficient service but more than that we were treated with respect. I would recommend to everyone.”

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Posted 4 years ago

“Excellent service, price, and delivery Driver very accommodating it was a great help thanks GW”

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Posted 4 years ago

“Excellent service, friendly and knowledgeable.”

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Posted 4 years ago

“Brilliant service really impressed”

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Posted 4 years ago

“Top Service. The products I have purchased have always been of the highest quality. I have always received prompt delivery, even during the difficult times in 2020/2021. They are always my first port of call when looking to make purchases of this kind.”

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Posted 4 years ago

“Excellent product and service. Very helpful delivery drivers.”

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Posted 4 years ago

“Great. Had to return 3 posts, my error, they were great about it. One really helpful guy took them out if my car, then helped fit in 3 x 6ft posts. Many would have not been bothered but he went the extra mile. Meant a lot.”

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Posted 4 years ago

“Very aggressive response when I asked about a delivery. Customer service skills non existent. If they are having a bad day, don’t take it out on the customers who pay your salary and keep your business going. Not the first time. I would go elsewhere if I could find products elsewhere.”

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Posted 4 years ago

Hello. We are very sorry you were unhappy with our service. Please be assured that we take customer service and satisfaction very seriously. We are doing our best to deal with unprecedented demand combined with well-publicised national supply issues while trying to keep both staff and customers safe. Consequently, our staff under considerable pressure and we admit that we do not always get things right but it is always our intention to give good service and if we have no done so on this occasion we apologise and hope you will consider using AWBS again in the future.

Posted 4 years ago

“Good stuff! Delevery driver was very helpful, soil and turf are amazing quality! Would recommend highly”

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Posted 4 years ago

AWBS Ltd is rated 4.8 based on 2,029 reviews