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Auto Finesse Reviews

4.9 Rating 23,866 Reviews

99 %

of reviewers recommend Auto Finesse

Company Reviews

Product Reviews

4.9

Based on 23,866 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Auto Finesse:

Making 'em shine since 1999 - www.autofinesse.co.uk We are Auto Finesse, come take a look behind the scenes as we do our thing, making awesome detailing products, building crazy cars and traveling to some of the coolest car shows around the world. Auto Finesse started out as a humble car detailing company offering services to the London and home counties region in England, soon developing and growing in to what is today a world renowned name amongst car enthusiasts synonymous with quality products, coupled with unraveled levels of customer support and service. You can find out more about our rich history in the car care and detailing industry here: http://www.autofinesse.co.uk/making-them-shine-since-1999/

Visit Website

Phone:

08446 93 13 93

Email:

support@autofinesse.com

Location:

20 Burnt Mill, Harlow , Essex
Harlow
CM20 2HS

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 22nd April 2024

Auto Finesse 5 star review on 22nd April 2024

Auto Finesse 5 star review on 20th April 2024

4247

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received my products yet, been waiting ages”

Posted 3 years ago

Hi Yasmin, thank you for your review. I am sorry to hear that you haven't received your order as of yet. This certainly isn't the standard of service we aim for. Have you sent an email to our customer service team, they will be able to look into this for you and get any issues sorted straight away :) support@autofinesse.com Hope this helps, and if you have any further questions then please don't hesitate to ask. Have a wonderful Christmas :)

Posted 3 years ago

“estafa en cobrar envío urgente y tardar mas de 15 días en llegar”

Posted 3 years ago

“Still haven’t received my order!”

Posted 3 years ago

“ordered a detailers kit paid near 200 € Delivery was supposed to be 3-5 working days After 10 working days i decided to call. And ask turned out my package apparently was damaged in transport Nobody bothered to let me know that had been damaged and will be despatched again So not sure possible wasnt dispatched at all Due to this delivery service not sure if i ever order from them again even tho products are supposed to be awesome(havent tried yet) as still waiting so putting 1 star on everything as a result of my package not coming in double amount of time”

Posted 3 years ago

“had made an order for a Crystal Glass Cleaner 500ml ( which came with a Wipe out 500ml for free as part of your Black Friday Sale) and a Micro Wash 500ml. However upon opening the delivery box there only two products and the Micro Wash was missing( as you can see in the pictures attached). I had used the express delivery which had an extra charge so that I would receive my products on time and securely. I’m really dissatisfied with this since it’s my first time ordering from you directly. I had contacted the team later on but they said there was nothing they could do about it even though I’d sent them pictures of the package with the missing contents.”

Posted 3 years ago

“Product arrive damaged poor service”

Posted 3 years ago

“Kneeling mat purchased was not as advertised”

Posted 3 years ago

“I still waiting for my parcel 😔”

Posted 3 years ago

Hi Rafal, Thanks for your review. I am sorry to hear that you havent received your parcel, it is not the standard we expect from our courier. If you could please pop an email over to our customer service team they will be more than happy to help get this resolved support@autofinesse.com - Team AF :)

Posted 3 years ago

“Not good because you packed it in two different boxes. Didn’t send it at the same time and that made me pay taxes two times”

Posted 3 years ago

Hi Ingrid, Thanks for your most recent review. Unfortunately due to the size and weight of our 5L products our couriers have put restrictions on how many we can send in one parcel, this also puts measures in place to avoid any issues occurring in transit. Each box has a maximum weight limit and due to the size of your order it had to be dispatched in two boxes. I do apologise about any inconvenience this may have caused. If you need anything else please don't hesitate to let us know - Team AF :)

Posted 3 years ago

“Ordered on 13/08 and still not received the package. Could you please check if there are any problems ? Thank you.”

Posted 3 years ago

Hi David, Thanks for your review. I am sorry to hear that you haven't received your order, this is not the standard we expect from our courier. If you could pop an email over to our customer service team they will be able to help you further - support@autofinesse.com Look forward to hearing from you - Team AF :)

Posted 3 years ago

“Har fået defekt vare”

Posted 3 years ago

“3to5 days delivery, No. Didn't get posted till 5th day received in 8. Think I will try Auto Glym”

Posted 3 years ago

Hi Alan, Thanks for your most recent review. I have had a look into this for you and can see that you placed your order after our 3pm cut off point and selected our 3 - 5 working day service. Our courier doesn't consider weekends as working days and after tracking your parcel I can see that your order was successfully delivered within the selected 3 - 5 working days. Hope this clears things up for you. If we can be of any further assistance please don't hesitate to get in touch. Team AF :)

Posted 3 years ago

“Did not receive my order”

Posted 3 years ago

Hi Alex, thank you for your review. I am sorry to hear that you've not received your order as of yet. Please pop an email over to our customer support team and someone will be able to have a look into this for you - support@autofinesse.com I hope this helps. Have a lovely day :)

Posted 3 years ago

“Still not received my product I am very disappointed and I also had a car booked in yesterday could do my job and had to re book it in next week because my product hasn’t arrived yet !!0”

Posted 3 years ago

Hi Arvinder, Thanks for your review. I have had a look into this for you and can see that your parcel has been delivered on 9th July and signed for by yourself. If you have not received this item please get in touch with our customer service team who will raise an investigation on your behalf - support@autofinesse.com Look forward to hearing from you - Team AF :)

Posted 3 years ago

“Sorry,but Very disappointed with the Eradicate degreaser.Try as I may it didnt foam up like on your video.As for removing grease ,well there's more strength in just hot water,because that's all it is to me coloured water.”

Posted 3 years ago

“I still haven't received my order”

Posted 3 years ago

Good Morning Peter, Thank you for your review. I am extremely sorry to hear that you have not yet received your order and do apologise for any inconvenience this may have caused! I can see that your parcel has unfortunately been damaged in transit. As I hope you can appreciate we do heavily rely on our courier to deliver the high standard of service we aim for, however it does seem that on this occasion they have let us down. Again, I am extremely sorry about this. I have had a look into this for you and can see that a member of our customer support team has arranged for a replacement parcel to be dispatched from us on a next working day service. As this was arranged yesterday your parcel should be with you today. Apologies again Peter. If we can be of any further assistance please do not hesitate to get back in touch. Hope this helps - Team AF :)

Posted 3 years ago

“3-5 day delivery took 9 days and counting...”

Posted 3 years ago

Hi there, Thanks for your review. I am very sorry that you haven't received your items. I have had a look into this for you and can see that a member of our customer service team has chased this and it should be with you tomorrow. As you can imagine it is a very busy time for our couriers so they are experiencing some delays. If you have any further issues please don't hesitate to get in touch with our customer service team again. - Team AF :)

Posted 3 years ago

“I still haven't received my order”

Posted 3 years ago

Hi Cédric, Thanks for your review. I am very sorry that you haven't received your order, I do understand that this is frustrating. I have had a look into this and I can see that your first order was lost in transit so a member of our customer service team issued a replacement which should be with you shortly. Once again I do apologise for any inconvenience this may have caused, if you need anything else please pop an email over to our customer service team. - Team AF :)

Posted 3 years ago

“I ordered some spray for the car to make it smell better but will not be ordering again. Took around 1 and half week to get to me and the product was rubbish. Very poor definitly would not recommend”

Posted 3 years ago

Hi Adil, Thanks for your review. I am very sorry that you experienced a delay with receiving your item. As you can imagine it is a very busy time for both us and our couriers so we are experiencing some slight delays which I can only apologise for. With regards to being dissatisfied with your product if you would like to pop and email over to support@autofinesse.co.uk we would be more than happy to help resolve this issue. Look forward to hearing from you. - Team AF :)

Posted 3 years ago

“I ordered items on the 11th of may and still have not recieved my items. I appreciate the current situation we are in however the website still.shows delivery in 3 to 5 days. Clearly not the case !!! Disappointed !! Obviously cant comment on the products as I dont have them !!”

Posted 3 years ago

Hi Kevin, Thanks for your review. I am sorry to hear that you experienced delays with receiving your products. As you can imagine it is a very busy time for our courier so they are experiencing some delays so I must apologise on their behalf. I have had a look into this and can see that you have now received your items. We hope you enjoy using your Auto Finesse goodies - Team AF :)

Posted 3 years ago

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Auto Finesse is rated 4.9 based on 23,866 reviews