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Auto Finesse Reviews

4.9 Rating 23,888 Reviews

99 %

of reviewers recommend Auto Finesse

Company Reviews

Product Reviews

4.9

Based on 23,888 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Auto Finesse:

Making 'em shine since 1999 - www.autofinesse.co.uk We are Auto Finesse, come take a look behind the scenes as we do our thing, making awesome detailing products, building crazy cars and traveling to some of the coolest car shows around the world. Auto Finesse started out as a humble car detailing company offering services to the London and home counties region in England, soon developing and growing in to what is today a world renowned name amongst car enthusiasts synonymous with quality products, coupled with unraveled levels of customer support and service. You can find out more about our rich history in the car care and detailing industry here: http://www.autofinesse.co.uk/making-them-shine-since-1999/

Visit Website

Phone:

08446 93 13 93

Email:

support@autofinesse.com

Location:

20 Burnt Mill, Harlow , Essex
Harlow
CM20 2HS

Auto Finesse 5 star review on 30th April 2024

Auto Finesse 5 star review on 30th April 2024

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 24th April 2024

4253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I suffer from OCD ordered a deluxe Drying towel which arrived damaged told them and got reply ,still use will be ok.”

Posted 4 years ago

Hi Brain, Thank you for your recent review, I am very sorry to hear that you are unhappy with your Aqua Deluxe, this is not how we want our customers to feel. I've had a look into this for you and can see that the item was not damaged, however there was a slight cosmetic defect and there was some excess thread on the towel. We can only apologise again for any inconvenience this may have caused. If our customer service team could be of any further assistance please do not hesitate to contact us. -Team AF

Posted 3 years ago

“Ik heb maar 1/3 van de bestelling ontvangen, het deel dat ik nodig had zit er niet bij”

Posted 4 years ago

“Very bad experience first but last. Payed for the express delivery and had it 10 days laters. Order was ready to ship 3 days after ordering, so not DHL fault. Regards Florent”

Posted 4 years ago

Hello Florent, Thank you for your most recent review, I am extremely sorry to hear your parcel was delayed in getting to you and I do apologise for any inconvenience this may have caused. I've had a look into this for you and can see that a member of our customer service team has now sorted this for you and that you have now received your parcel. I do apologise again for the delay and hope you enjoy using your new Auto Finesse goodies. Hope this helps. -Team AF :)

Posted 3 years ago

“I ordered products on the 1/4/20 and payed for Express delivery so to be delivered on the 2/4/20 and did not arrive, I got a refund for Express delivery, Thankyou for that but it's now the 8/4/20 and still not had my delivery, cannot get hold of auto finesse or nothing to find out where my delivery is”

Posted 4 years ago

Good Afternoon Alex, Thank you for your recent review. I am extremely sorry to hear that your order was delayed and I do apologise for any inconvenience this may have caused! I have had a look into this for you and I can see that a member of our customer service team arranged for a few freebies to be popped in the post for you as an apology and issued you a refund for your shipping fee. I can also see that this has now been sorted and you have received your parcel. If our customer service team can be of any further assistance please do not hesitate to get in touch - support@autofinesse.co.uk Hope this helps! - Team AF :)

Posted 3 years ago

“I hit someone’s else’s order with all their address details full name etc. Which could mean only one thing, that person has my full name and address. Complete disregard to data protection. Not happy at all and all I got was an air freshener as an apology. Had an issue 1st time and another issue this time round. Won’t be a returning customer.”

Posted 4 years ago

Hi Kadir, thanks for your honest review. I'm sorry to hear you're so disappointment with the service you've received when shopping with us. I completely appreciate that the idea of another customer having potentially been exposed to your personal details is alarming. This is of course, something we take extremely seriously and we do our upmost to protect our customers and their details whilst we process each order. On this occasion I'm fully aware of the situation you are referring to and I can see a member of our customer care team has responded and since rectified the issue in a swift and professional manner. If you remain unhappy with the service we've provided please feel free to get back in touch and we will try our best to find a solution that restores your faith in the company. Support@autofinesse.co.uk. Kindest Regards, TEAM AF

Posted 4 years ago

“Delivery wasn’t good”

Posted 4 years ago

Hi Chloe, thank you for your review on Auto Finesse. I am sorry to hear the delivery service you received was not up to standard. We rely heavily on our courier to carry the positive shopping experience right to the end and on this occasion is not the case. If you pop an email over to our customer service team they will be more than happy to have a look into this for you and raise this issue with our courier - support@autofinesse.co.uk Sorry for any disappointment caused. If you have any questions please do not hesitate to get in touch. Have a lovely Christmas and a Happy New Year :) Kind regards, TEAM AF :)

Posted 4 years ago

“The free bottle of polish burst all over the box and the snow foam lance was soaked so I was unset about this but these things happen”

Posted 4 years ago

“Delivery leaked, and difficult to get it resolved. Still waiting.”

Posted 4 years ago

Hi John, thank you for your review on Auto Finesse. I am sorry to hear your order arrived damaged, this certainly isn't the standard of service we aim for nor expect from our courier. I have had a look into this for you, I can see the customer service team have arranged to get the damaged items swapped over for you and popped a couple of goodies in the new parcel too. Again I do apologise for any inconvenience caused. If you have any questions please do not hesitate to ask. Have a lovely Christmas and a Happy New Year. Kind regards, TEAM AF :)

Posted 4 years ago

“Not enough information with regards to delivery, ordered product and it was 8 days before it was delivered, despite requesting 3-5 day delivery”

Posted 4 years ago

Hi Nebraska, thank you for leaving a review on Auto Finesse. I am sorry to hear your order was slightly delayed. As you can probably imagine during promotional periods, Black Friday/Christmas, we are extremely busy. As much as we try to get orders out as quickly as possible there may be a slight delay due to the high amount of orders coming in. Our team are working hard to get as many orders out as they can, however orders may take longer than the five working days to arrive (as it states in our terms and conditions). I hope you have a wonderful Christmas and a Happy New Year. Kind regards, TEAM AF :)

Posted 4 years ago

“Bonjour pour l instant très déçu la commande et toujours pas arrivé personne ma déposé de papier dans la boîte à lettres paye plus de 400 euros pour ça bas je pense pas re commande cher vous ... En attende de réception de commande !!!”

Posted 4 years ago

“Bought a lot of products from you qorth over £250 and they still haven’t arrived , terrible service from DHL with mix up etc when DPD just brought a product right to my door step and DHL struggles to find my address , shocking”

Posted 4 years ago

We are incredibly sorry to hear you were let down by our delivery service provider, we do all we can to ensure that orders are packed and processed in an efficient manner and rely on our 3rd party partners to do the same. On this occasion, this hasn't happened and for that, we can only apologise.

Posted 4 years ago

“Still haven’t received my parcel I have Ordered it over a week and paid next day delivery.”

Posted 4 years ago

Good afternoon, thank you for getting in touch and bringing this to our attention. I am sorry to hear your parcel has not arrived within the expected time frame, this certainly isn't the standard of service we aim to provide. As I hope you can appreciate we rely heavily on our couriers to delivery our customers orders with the expected time frame, so I do apologise for the delay. I have had a look into this for you and I can see your parcel had been damaged in transit therefore is being returned back to us to avoid any disappointment. I can see you have now been in touch with my colleague who has issued a replacement parcel on a next working day service and has issued a refund for the next working day service cost. I do sincerely apologise for any disappointment caused. If you have any further questions or need any help please do not hesitate to get in touch and we will be more than happy to help. Have a lovely week. Kind regards, TEAM AF :)

Posted 4 years ago

“endless delay and products arrived open”

Posted 4 years ago

“I received the entire packaging damaged and broken products. I refused to receive the packaging. I am now waiting for a reply from Post Luxembourg.”

Posted 5 years ago

Hi Frederico, thank you for getting in touch. I'm sorry to hear that your order arrived damaged and it had to be refused. This is certainly not the standard of service that we aim for. If you could pop an email over to our customer service team, they will be more than happy to arrange for a replacement parcel to be sent out for you - support@autofinesse.co.uk Once again I am sorry for the inconvenience caused. If there is anything else I can do to help, please do not hesitate to let me know! Kind regards, TEAM AF :)

Posted 5 years ago

“Nobody contacted me when I left honest negative feedback on instagram you just decided to delete my comment, so are you only after positive feedback..? You will only move forward in a business if you know your weaknesses. Rude & wont be using your products again..! Especially after spending over £200 on my first order with such a pigheaded response & attitude. Good luck”

Posted 5 years ago

“I made two orders one moth ago and i still have serious problems with both of them. I had to pay 7.30€ to recieve each order. Im still waiting for one of them. I will never buy to your company again.”

Posted 5 years ago

Hi Francisco, I am sorry to hear that you haven't received your order, this certainly isn't the standard of service we aim for. To get this sorted as quickly as possible for you could you please pop an email to support@autofinesse.co.uk and one of our Customer Service team will be able to assist you further with this. Once again I am sorry for the inconvenience that this may have caused for you. Kind Regards, TEAM AF :)

Posted 5 years ago

“Problems began when attempting to place an order which took around a day to resolve. Parcel arraived and was missing items, took 4 days to hear back from someone and when the item appeared it was sent to the billing address and not the shipping address.”

Posted 5 years ago

“Iv still not received my order”

Posted 5 years ago

“My address had not been put on items probably so am still waiting for items to be delivered 2weeks on.”

Posted 5 years ago

We are extremely sorry your item/order was delayed in getting to you. Our order processing system automatically pulls through the information you supply at point of checkout, if something went wrong at this stage then we apologise.

Posted 5 years ago

“The product isn't fit for purpose. Unfortunately unable to resolve the issues with customer support. Purchased Palmer violet car air freshener, the Sean is way to weak. Customer support advisor mate it was a top up air freshener which still makes it has a completely useless have you can't smell it! After being a auto fenesse customer for over 5 years I feel this is time to back away.”

Posted 5 years ago

Hi Neil, thanks for your review. I'm sorry to hear you feel let down by the performance of one of our new Aroma Air Fresheners. These air fresheners are for an instant fragrant interior and aren't designed to last for a long period of time. For occasions such as a car show or just a little top up to the air freshener you already have suspended from your rear view mirror. To try and restore your faith in the product, we are more than happy to replace it for you. If you do ever change your mind and would like to accept this offer then just let us know :) Thanks Neil! Regards, TEAM AF

Posted 5 years ago

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Auto Finesse is rated 4.9 based on 23,888 reviews