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Auto Finesse Reviews

4.9 Rating 23,888 Reviews

99 %

of reviewers recommend Auto Finesse

Company Reviews

Product Reviews

4.9

Based on 23,888 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Auto Finesse:

Making 'em shine since 1999 - www.autofinesse.co.uk We are Auto Finesse, come take a look behind the scenes as we do our thing, making awesome detailing products, building crazy cars and traveling to some of the coolest car shows around the world. Auto Finesse started out as a humble car detailing company offering services to the London and home counties region in England, soon developing and growing in to what is today a world renowned name amongst car enthusiasts synonymous with quality products, coupled with unraveled levels of customer support and service. You can find out more about our rich history in the car care and detailing industry here: http://www.autofinesse.co.uk/making-them-shine-since-1999/

Visit Website

Phone:

08446 93 13 93

Email:

support@autofinesse.com

Location:

20 Burnt Mill, Harlow , Essex
Harlow
CM20 2HS

Auto Finesse 5 star review on 30th April 2024

Auto Finesse 5 star review on 30th April 2024

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 24th April 2024

4253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t receive all my products”

Posted 1 year ago

Hi Mark. I am sorry to hear that you are missing items from your order. I can see that this has now been sorted by our customer service team, the missing items were dispatched in a second box which was slightly delayed by our courier therefore arrived after the first box was delivered. I do apologise for this. If you have any questions, please do not hesitate to get back in touch. -TEAM AF :)

Posted 1 year ago

“My order was leaking so I refused the parcel. Won’t be ordering again.”

Posted 1 year ago

Hi Chris. Thank you so much for taking the time to give us feedback on Auto Finesse. We are sorry to hear that your order was leaking and it made you refuse the parcel. We apologise for any inconvenience this has caused you. It's really important to us that everyone receives their products in perfect condition and we take feedback like this seriously. We want to be sure that this doesn't happen to any other customers, and ideally make it up to you and ensure a better experience. We can see that you have not been in touch with our customer service team regarding this issue, so we will ensure someone gets in touch with you today. We are always happy to replace damaged parcels or issue a full refund, depending on what is most beneficial for the customer. Someone will be in touch shortly to get this all resolved for you. -TEAM AF :)

Posted 1 year ago

“I purchased a snow foam lance, and as part of this purchase I was asked what brand pressure washer I had so they could send the correct adapter (I have a Bosch). The adapter that arrived did not fit my Bosch. On contacting the customer service team I was told I had ordered the wrong adapter and needed to send the incorrect one back and when they received it they would send me the Black and Decker adapter that I should have ordered, or that I could buy the correct adapter on amazon at my own cost. I replied that I would prefer them to post the correct one for next-day delivery. I was keen to use the product and wasn't happy to wait another 4 days or so. I was told because I had ordered incorrectly it was company policy to receive the incorrect part back before posting the replacement. I decided to buy the correct adapter from amazon and it arrived later that day. The lance and products work well but it was very frustrating that it did not work when it arrived, and that I was blamed for ordering the wrong adapter. This could have been avoided if the adapters had clearer descriptions on the website.”

Posted 1 year ago

Hi Nick. Thank you so much for taking the time to let us know about your experience with us. We apologise for the inconvenience you experienced and the confusion with selecting the correct adapter on our website. When purchasing the Foam Lance, it will ask you to select which 'foam lance fitment' you need and this can be selected from the drop down menu. We try our best to provide a smooth, easy shopping experience for our customers and take feedback provided to improve this experience. Due to this feedback provided over the past few years, we have found that some Bosch pressure washers require another brands fitment, which is why we have mentioned this in the description of the foam lance to let our customers know before choosing their fitment. 'Although your branded machine may be listed, the connector needed for this machine may vary (For example the Bosch Aquatak pressure washer requires a Black & Decker attachment etc.)' Unfortunately due to company policy we were not able to dispatch a new fitment until the original one has been returned back to us. Again we do apologise for any confusion caused and we hope this clears things up for you. If you have any questions or need any help in the future, please do not hesitate to get back in touch. Have a lovely day! - TEAM AF :)

Posted 1 year ago

“Items ordered were not despatched, then received an email stating that I had been undercharged by £1.98 and that my order would be cancelled unless I followed a link to pay the outstanding amount (sounded like a scam to me). Once’s I’d checked it out and tried to pay outstanding amount link didn’t work. I have since cancelled the order an used a competitor for this and all future purchases.”

Posted 1 year ago

Hi Andrew. Thank you for taking the time to leave a review. Firstly I would like to apologise that you felt the link to pay the outstanding amount sounded like a scam. I would like to reassure you this was not the case. Unfortunately your order had not been paid in full and due to our terms & conditions, all orders must be paid in full before we are able to dispatch the order. Unfortunately the payment links are only valid for 24 hours and my email to you had not been picked up within 24 hours. With this being said our system automatically cancels orders that are not paid in full after 5 days. We are truly sorry for any inconvenience this caused. If you have any questions or need any advice, please do not hesitate to get back in touch. -TEAM AF :)

Posted 1 year ago

“Not had delivery yet, paid for next day, over a week ago!!”

Posted 1 year ago

Hey Phillip, Thank you for taking the time to leave feedback about Auto Finesse! We're sorry to hear about your delay in receiving the delivery - we understand how frustrating that can be. We strive to provide our customers with the best experience possible, so we have refunded your delivery fee and upon checking the tracking, we can see that the parcel was delivered today. Again, we are sorry that your parcel encountered a delay with the courier and thank you so much for your patience. We hope you have a wonderful day! - Team AF

Posted 1 year ago

“My order was cancelled without any notification and then I was refunded less than what I paid. So that was great.”

Posted 1 year ago

Hi Mallory. I have had a look into this for you and i can see that your order was cancelled due to restricted items on your order. A member of the customer service team sent over an email regarding the cancellation however sometimes our emails can fall into the junk/spam folders, I do apologise this was missed. Unfortunately due to our couriers rules and regulations, we have a few items which can not be shipped outside of Europe. With this being said your order had to be cancelled and refunded due to this. The accounts department have confirmed that full refund was issued back to you. I hope this clears things up for you. If you have any further questions regarding this, please send an email over to our customer service team and they will be able to help you further. -TEAM AF :)

Posted 1 year ago

“I haven't received the item yet so can't give a review”

Posted 1 year ago

Hi Mandy. I have had a look into this for you and can see that your order was dispatched from us on Friday 25th November on the selected 48 hour Royal Mail service. A 48 hour Royal Mail service can take up to 3 working days however unfortunately due to ongoing strikes with Royal Mail, all parcels dispatched with Royal Mail are experiencing major delays due to the backlog of orders. We do have a note at checkout warning customers about the Royal Mail delays so an alternative courier can be selected for a guaranteed faster delivery. I have tracked your parcel and i can see it was successfully delivered on Saturday 3rd December. Hope this clears things up for you, and again i do apologise for any disappointment caused. If you have any further questions then please don't hesitate to ask. -TEAM AF :)

Posted 1 year ago

“Haven't received my goods yet”

Posted 1 year ago

“Having had my brand new car ceramic coated at the end of October the detailer suggested I use various Auto Finesse products going forward. Having done a bit of googling I found a fair amount of criticism about their customer service but still signed up to their site regardless, on the strength of my detailer's recommendations. I received a 10% discount code from them after signing up and tried to redeem it on two detailing buckets that cost me £44 last week but it didn't work. Yesterday I spent another £118 so tried to redeem it once more but same as last week the checkout page just wouldn't let me apply it. I went on to live chat to question why this code had now been declined twice, I chatted to a fella called Angelo who suggested the code may have expired which didn't sound that plausible considering they only sent it me on the 3rd of November. He then proceeded to inform me that because the Black Friday deals had started discount codes were disabled on reduced products, I pointed out to him that some of the items I had just bought were still full price but all to no avail. Thus with what I paid for the buckets last week and the full price items yesterday I'm about £7 out of pocket which, I'm sorry, is a proper liberty considering I've spent north of 160 quid. Instead of offering to credit my payment card a fiver or goodwill me something like the £6 waffle cloth in my order he just palmed me off with another discount code that 'won't expire' which is as good as useless to me seeing I've literally bought everything I could possibly need for a good while now. Outrageously poor customer service, not to mention shockingly short-sighted too, because I won't ever buy any of their products again!”

Posted 1 year ago

Hey Charles, Thank you for your review! When big promotions are running, we do disable use of all discount codes and reward points on the website so we do apologise that this was the case when wanting to use your 10% discount code. We can see that a new code has been provided which does not expire anytime soon. With codes which are provided for signing up as a member, please remember that you will need to be signed into your account for these discount codes to work as they are bespoke to your account only. Please do pop our support team an email on support@autofinesse.com to see if there is anything we can offer as a gesture of good will for the inconvenience of the code not working. If there is anything else you need assistance with, please do let us know. Have an amazing day! - Team AF

Posted 1 year ago

“My order keeps getting delayed. 5 times now this has been rescheduled fir delivery. I understand this is not you and people who you send your parcel with but maybe you should look at what they are providing for you.”

Posted 1 year ago

Hi Tom. I am sorry to hear that your parcel has been delayed. This certainly is not the standard of service we aim for nor expect from our courier. As I hope you can understand we are totally at the mercy of our courier company who, on this occasion, have completely let us down by not delivering your parcel within the expected time frame. From tracking your parcel I can see that it has been damaged in transit and is on its way back to us. The customer service team have arranged for a replacement to be dispatched from us on an express service and is expected to be delivered on Friday. We have also added in a couple of complimentary items to apologise for the delay. I hope this helps Tom and if you have any further questions, please get in touch with the customer service team. -TEAM AF :)

Posted 1 year ago

“Load of rubbish. Ordered 3 products. They came out broken and product all in box. Wrote an email to complain of which the women sent replacement products. No sorry, no compensation - just a replacement. Bad service.”

Posted 1 year ago

Hi Dan. Firstly I would like to say I am sorry to hear that your order arrived damaged, I can imagine this was very frustrating. I have had a look back through the email thread with the customer service team. I can see that my colleague apologised for the damaged parcel and advised this is not the standard of service we aim for nor expect from our courier. As I hope you can understand we are totally at the mercy of our courier company who, on this occasion, has completely let us down by delivering you a damaged parcel. On this occasion, the solution of a replacement parcel offered by the customer service team was the best option available for the circumstances. If you pop an email over to the customer service team, as a gesture of goodwill we will provide you with a discount code for your next purchase. -TEAM AF :)

Posted 1 year ago

“I have tried this product twice but the roof looks exactly the same as before washing. I have also used the protector which has made no difference to stains”

Posted 1 year ago

Hello, thank you for your review! I am sorry to hear that Rag Top Cleaner and Protector did not meet your expectations. We would usually recommend completing a deep clean on your soft top. Before Using Rag Top Cleaner you'll need to do an all-over snow foam then work on your roof immediately after performing the snow foam treatment stage. Ensuring the roof has been rinsed thoroughly of any snow foam, take Auto Finesse Rag Top Cleaner and a good quality upholstery brush. After completing the cleaning process with Rag Top cleaner and the upholstery brush, you can then apply Rag Top Protector but you will need to ensure the fabric roof is completely dry before applying the Auto Finesse Rag Top Protector. Simply spray a light even mist over the fabric roof and simply let it dry. Once one coat is dry, apply another until you have three light coats built up. Once you've completed all three, leave it to cure for around 2-3 hours. Ideally, the car will be out of the elements with zero chance of getting rained on. If you would like to contact our support team to help you further with your results of using Rag Top please do so and if possible include some photos. The support email address is- support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 1 year ago

“Secret Santa forgotten also free gift forgotten eventually sent however secret Santa 20% of value I got a really unuseful beanie Don’t offer deals if you are unwilling”

Posted 2 years ago

Hey, Thank you for your review! We are sorry you feel this way about your Secret Santa gift, these were selected at random. With this being said to ensure that all of our customers get treated fairly and equally whether they are a loyal customer or a first time buyer, the random gift cannot be chosen or requested but always equalled 20% or more of their order. Unfortunately, with these types of promotions, it is really hard to provide a gift that the buyer is going to want/need as they are chosen at random but we always aim to satisfy our customers. Again, we are sorry for any disappointment caused and if you have any further questions or need any assistance please do not hesitate to get in touch. - Team AF

Posted 2 years ago

“Been waiting since 22nd of December and still.not arrived”

Posted 2 years ago

Hello, Thank you for your review! We do apologise that you are yet to receive your parcel. After having a look into this for you, I can see that your order was placed on the 21st December on a free 5-7 working day delivery, this does mean it has not surpassed the expected delivery date due to the bank holidays thats fall within the 7 working day delivery time. If you require any further information, please do not hesitate to get in touch with our customer services team on support@autofinesse.com, they will be able to answer any questions you may have. Again, thank you for your review! - Team AF

Posted 2 years ago

“Disgusting service. paid for my items was told DHL left it next to my wheelie bin while I was out for the day. was meant to be a christmas gift!”

Posted 2 years ago

Hey Emma, Thank you for your review! 😀 We do apologise for any disappointment and inconvenience this has caused you. This is certainly not the standards we expect from our couriers, they should be taking extra precautions at this time of year. Today, we have despatched a replacement parcel which should be with you as soon as possible. Due to courier delays, you should receive this parcel within the next few working days. Again, we do apologise for any inconvenience and disappointment caused by this issue, we expect so much better from our courier. We sent your replacement parcel with Royal Mail instead of DHL hoping for a much better service. We hope you receive your parcel swiftly! - Team AF

Posted 2 years ago

“Ordered a big order for my husband for Christmas and I was absolutely devastated as one of the bottles had leaked everywhere and was all in the bag and the bottle is basically empty. Not happy at all as it’s now a waste of a bottle.”

Posted 2 years ago

Hey, Thank you for your review!😀 We are so sorry that this happened and any disappointment caused. Please can you email our customer services team who can then provide a solution to your issue. They will be able to swap this out for you, providing you with a new bag and product in exchange for the damaged one. Our customer service email is: support@autofinesse.com. Please can you provide them with the photos and pop your order number in the subject of the email so they can get this sorted for you as quickly as possible. Again, we do apologise for any disappointment this has caused. We hope to hear back from you soon. - Team AF

Posted 2 years ago

“Very Poor Packaging and unimpressed on 'secret santa' an unnessecary gift was given so will not be used. waste of time.”

Posted 2 years ago

Hey Joe, Thank you for your review!😀 I do apologise you feel this way abut out packaging and the secret Santa gift which was included in your order. All of the secret Santa gifts were chosen at complete random, which totalled at least 20% of your order. If you are not satisfied with your secret Santa gift, please get in touch with our customer services team to see if we can get this exchanged for an item of the same value. As for the packaging, we would like your feedback on what you disliked. Please can you get in touch with us on support@autofinesse.com so you can express your thoughts and see if we can come up with a solution to the problems raised. Again, thank you for your review, we hope we can assist with your enquiry. - Team AF

Posted 2 years ago

“Didn’t get free gift spent over £50 aswell”

Posted 2 years ago

Thank you for your review. I have had a look into your order and can see that unfortunately, you did not qualify for the secret Santa promo as your order total was £12.90. To qualify customers did need to use the code SECRETSANTA at the checkout when spending a minimum of £50.00 or more online, between the 3rd December and midnight on Christmas Eve. We will then when packing your order include a selection of free products, totalling no less than 20% of your order value. If we can help you further please do contact the customer services team who will be more than happy to assit. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 2 years ago

“Awful support, not shipped my order, and they can not try to send me, cause the sale is over. That was the company's fault, and I am really disappointed about that. And they refounded less money to my bank account, so the refound is very bad also. Never recommend that company to anyone. Sorry, but I contacted the suppert for solution, and they were rude and unhelpful.”

Posted 2 years ago

thank you for your review. I am sorry to hear that you have been left feeling disappointed. This certainly isn't how we want our customers to feel. I have had a look into this for you and can see that a customer service advisor had sent an email to you on Friday 26th November and informed you that we are not able to dispatch your parcel as there had not been a shipping charge applied to your order. Within this email you had been offered two options, one to make the payment or to cancel and issue a refund. We unfortunately are not able to send out any parcels outside of the U.K without the charge applied due to Brexit/ Import charges. These Brexit and Import charges have to be covered by the customer, this is not something we are able to cover, these charges are calculated at checkout due to your location and this is the only ways this charge can be calculated. Within this email it was mentioned that due to the system we use, if we have not had a response within 5 days your order will automatically be cancelled and refunded, as the customer service advisor had not received a response from you a refund had been issued on Friday 3rd December. In relation to the Black Friday promotion had ended on Sunday 28th November meaning we no longer had any of the bundles available and these bundles cannot be honoured. In regards to the refund I have also had a look into this and can confirm that your order total was- £21.12 and you had received the full amount of this refund. On the date of payment will be different compared to the day the refund had been made due to the currency exchange rate. If we can help you further please do email our support team who will gladly assist you further. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 2 years ago

“Emailed DHL because I haven’t received my goods, not heard back from them even though they say it’s been delivered. I have a ring doorbell, my partner works from home and nobody name mark at my house?????”

Posted 2 years ago

thank you for your review. I am sorry to hear that you are not happy with your recent order. This certainly isn't how we want our customers to feel. If you would like to contact our support team and they will be able to look into the location of your parcel. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 2 years ago

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Auto Finesse is rated 4.9 based on 23,888 reviews