Auto Finesse Reviews

Name: Auto Finesse
Address: 20 Burnt Mill, Harlow , Essex, 20 Burnt Mill, Harlow , Essex, Harlow
Rating: 4.91

4.9 Rating 26,935 Reviews

99 %

of reviewers recommend Auto Finesse

4.9

Based on 26,935 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Auto Finesse:

Making 'em shine since 1999 - www.autofinesse.co.uk We are Auto Finesse, come take a look behind the scenes as we do our thing, making awesome detailing products, building crazy cars and traveling to some of the coolest car shows around the world. Auto Finesse started out as a humble car detailing company offering services to the London and home counties region in England, soon developing and growing in to what is today a world renowned name amongst car enthusiasts synonymous with quality products, coupled with unraveled levels of customer support and service. You can find out more about our rich history in the car care and detailing industry here: http://www.autofinesse.co.uk/making-them-shine-since-1999/

Visit Website

Phone:

1279912912

Email:

support@autofinesse.com

Location:

20 Burnt Mill, Harlow , Essex,
20 Burnt Mill, Harlow , Essex
Harlow
CM20 2HS

Auto Finesse 5 star review on 25th August 2026

Auto Finesse 5 star review on 7th July 2026

M Garcia

4868

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm still waiting for my order, don't receive it yet, I order this at 21 of October.”

Helpful Report

Posted 1 year ago

Hi Renato, Thank you for reaching out and expressing your concerns about your order. We understand that waiting for an update can be frustrating, and we're here to help. Please rest assured that our team is dedicated to providing timely delivery, and we want to ensure your experience with us is a positive one. If you haven't received any communication about your order, we encourage you to get in touch with us directly at support@autofinesse.com. Our customer service team will be more than happy to assist you and provide you with the latest information. Thank you for your patience during this time, and we look forward to resolving this for you. Kind regards, - Team AF :)

Posted 1 year ago

“Waiting long time for information on delivery and the support line is rubbish”

Helpful Report

Posted 1 year ago

Hi Matthew, We're sorry to hear that you weren't completely satisfied with your delivery and the support you've received. I can see that your order was placed with our 5-7 working day free shipping option and your order was dispatched within this timeframe, please do let us know if you've experienced a further delay or an issue with your delivery. I've had a look into your correspondence with us and can see you have used our new live chat function. If this didn't solve your issue, please do contact us on support@autofinesse.com and one of our representatives will be more than happy to help you.

Posted 1 year ago

“I recieved my hand held foam gun on the 7/7/24 and used it once iv'e just tried useing it today and it will not stop sraying i've soaked the whole gun part in luke warm water , to no avail , the polish's are fine but this is rubbish”

Helpful Report

Posted 2 years ago

Hi Andrew, Thank you for taking the time to leave a review. We also appreciate you emailing over to our support email so we could get this resolved for you so you can start using your Pressure Sprayer. Kind regards, - Team AF :)

Posted 2 years ago

“Poor customer service from staff”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We're so sorry to hear you've had a bad experience with our customer service. Please could you send over an email to support@autofinesse.com explaining your experience so we can get our customer service executive to look into the issue and resolve it for you. - TEAM AF :)

Posted 2 years ago

“Awful, got my order wrong, I called up to the incorrect items replaced and all sounded like it was going to be fixed. It was not and it resulted in me losing £40 in the order + £120 in missing services that couldn't be provided to customers.”

Helpful Report

Posted 2 years ago

Hi Alfie, We're sorry to hear you have had an issue with your order. Please contact our customer service team on support@autofinesse.com so that someone can look into this for you! Looking forward to hearing from you! Have a lovely day :)

Posted 2 years ago

“I was sent the wrong item, and couldn’t get a replacement without the wrong item being collected to be returned 1st, when the new item finally arrived it was leaking. Usually a good service although this is the 1st time I’ve had an issue. Their customer service methods are a bit poor compared to other companies. It’s their mistake not mine and they made things cheap and easy for themselves all the way, do right by your customers and they will leave positive reviews. They appear to be a premium brand but this shows to be false when you have an issue.”

Helpful Report

Posted 2 years ago

Hello, thank you for taking your time to leave a review. I have had a look into this and I can see that the customer service team have correctly followed the policies we have in place for this issue. As I hope you can appreciate we have policies in place that must be followed. When an item is damaged or faulty, it must be returned back to us so the item can be assessed to establish why the issue occurred which helps us prevent similar issues happening in the future. On this occasion I can see that your replacement item had leaked around 5ml and a 20% discount code was issued for your next order to apologise for the leak. If you have any questions or need any help in the future, please do not hesitate to get in touch. -TEAM AF :)

Posted 2 years ago

“You are asking me to write a review and I’m still waiting for delivery.”

Helpful Report

Posted 2 years ago

“From when I placed the order directly on the website, it took 7 days for you to dispatch my order and a further 2 days for delivery. Granted I took the free delivery which was 5 - 7 business days, however this is NO EXCUSE for slow dispatch as I have previously ordered through Amazon free delivery with Auto Finesse and always had dispatch in 2 business days.”

Helpful Report

Posted 2 years ago

Hi Colin. I have had a look into this for you and I can see that your order was successfully delivered to you on the 7th working day, there was no delay with the dispatch or delivery of your order as the 5-7 working day service was selected by you at checkout. The order was placed on Tuesday 27th February, which is the 1st working day and it was delivered on Wednesday 6th March, which was the 7th working day. Please note couriers do not class Saturdays or Sundays as working days. We do have alternative shipping options available at checkout if the parcel was required sooner. I hope this clears things up for you and if you have any further questions please do not hesitate to ask. -TEAM AF :)

Posted 2 years ago

“Charging delivery when your page states free delivery, only the small print explains the delivery change, very disappointing”

Helpful Report

Posted 2 years ago

Hi Jason. Thank you for taking your time to leave a review. I am sorry to hear that you are disappointed. This certainly isn't how we want our customers to feel. I can confirm that there is a small shipping charge for all orders under £50. There is a asterisks next to the free shipping section meaning there is terms and conditions that apply. These terms and conditions are that to qualify for the free shipping the order value must be £50 or more. All of our shipping services are explained on our website and we always recommend looking at this page before placing an order to ensure no confusion is caused. I hope this clears things up for you and if you have any further questions please do not hesitate to contact us. -TEAM AF :)

Posted 2 years ago

“Item received after I had to pay £1.50 as not enough postage was payed no wander the size of the box to the size of the item ?”

Helpful Report

Posted 2 years ago

Hi Colin. Thank you for taking your time to leave a review. I have had a look into this and I can confirm that this is not a charge from one of our shipments. The reference number does not correspond to any orders on our Royal Mail account. I hope this clears things up for you. - TEAM AF :)

Posted 2 years ago

“Not impressed with the service. Ordered a bottle of a wax spray, which I’ve not used yet, but I had waited a week and nothing was sent, I had to email and ask when it was being sent, didn’t get a response until it was sent the next day.”

Helpful Report

Posted 2 years ago

“Paid for 2/3 day delivery which eventually became 2 weeks even after chasing them up. Poor.”

Helpful Report

Posted 2 years ago

“Ordered on the 31st Dec, not delivered until 10th Jan, Slooooooow, offered 10% off as new user then offered frre bag if spending over £80, but cant have both??? Not clear on the website at all”

Helpful Report

Posted 2 years ago

Hi James. Thank you for taking your time to leave a review. I’ve had a look into this for you and I can see that your order was on a 5-7 working day service. As you can imagine, during promotional periods we do get more orders than usual so it can take the full 7 working days to ship/deliver the order. Due to the high volume of orders and unforeseen circumstances, some orders were taking up to 10 working days, unfortunately this is due to issues out of our control. I would like to reassure you that our staff have been working around the clock to ensure all orders are dispatched as quickly as possible. Regarding the two offers we had available, any offer and or promotion cannot be used in conjunction with any other promotion, discount code, coupon, offer or loyalty point discount. This is explained in our terms of service. I do apologise for any disappointment caused! If you need any further assistance please let us know. -TEAM AF :)

Posted 2 years ago

“I’ve still not received my goods”

Helpful Report

Posted 2 years ago

“Very poor customer service”

Helpful Report

Posted 2 years ago

Hi Thom. Thank you for taking time to leave a review. I am sorry to hear that you are disappointed, this certainly isn't how we want our customers to feel. I have had a further look into your communication with our customer service team and I can see that there was some confusion with your return. I can see that the incorrect packing slip was included in your return therefore a refund was issued based on the paperwork inside the return. I can see that it has now been resolved and the correct refund has been issued to you. Hope this helps, and if you have any further questions then please don't hesitate to ask. -TEAM AF :)

Posted 2 years ago

“It doesn't work as described”

Helpful Report

Posted 2 years ago

“Terrible customer service Waited 10 days for a delivery then got told it was a mix up with Coriour !! And got delivered back to them and now have to wait 5 days for refund .”

Helpful Report

Posted 3 years ago

Hey Ed, Thank you so much for letting us know about your experience. We're sorry for the delay in delivery and the mix-up with the courier. It looks like your parcel was miss routed which was completely out of our control but we can understand your frustration. We can see that as soon as we received the notification from the courier that your parcel is being returned to us, we got the refund processed. Refunds can take up to 5 working days to clear as you used PayPal which means the refund is dealt with directly by them but we do apologise for any inconvenience caused with the refund process. Your feedback is greatly appreciated and will help us to improve our service in the future.

Posted 3 years ago

“The pump bottle I purchased doesn’t work properly”

Helpful Report

Posted 3 years ago

Hi Lee. I am sorry to hear that your Pressure Sprayer is faulty. This certainly isn't the standard of quality we aim for. We provide warranty on products and packaging up to 3 months from date of purchase. I have passed this over to our customer service team and someone will be in touch this afternoon regarding a replacement. Again I do apologise for any disappointment caused. -TEAM AF :)

Posted 3 years ago

“This product did nothing at all for my convertible roof. It is no cleaner after 3 applications and no sign of mould patches getting any cleaner. I followed the instructions on the bottle. Not impressed and would not buy again.”

Helpful Report

Posted 3 years ago

Hey, Thank you so much for your feedback on Rag Top Cleaner. I'm sorry it did not meet your expectations and you found that it didn't have any impact on the mould. This is not something we have come across before so we would like to ensure that the product was being used in the correct way to guarantee results. Check out our guide below and if you still do not see any results please get in touch with us and we can take a look at resolving the issue. Soft Top Cleaning Guide - https://www.autofinesse.com/en/blog/guides/how-to-clean-and-protect-your-convertible-fabric-roof Again, we thank you for your review and hope to hear back from you soon! - Team AF

Posted 3 years ago

“Will not use you ever again. Your products are good but you treated me as second rate. If I had opted for a speedier delivery service I would of had my order processed quicker apparently.! What has postage got to do with processing 2bottles off a shelf.”

Helpful Report

Posted 3 years ago

Good afternoon. I am sorry to hear that you are disappointed. I have had a look into this for you and I can see that you selected the 5-7 working day service. Our shipping service time frames include packing and dispatching the order as well as the transit time. Although an order can take 5 working days to process, it will always be dispatched from us on a next day service to arrive within the time frame selected by the customer. All express shipping services have to be prioritised to ensure we meet the delivery deadline. As you can imagine, during promotional periods we do get more orders than usual so it can take the full 7 working days to ship/deliver the order. I can see that your order was delivered successfully on the 5th working day, which is within the 5-7 working day service you selected. I hope this clears things up for you. If you need any further assistance please do not hesitate to get back in touch. -TEAM AF :)

Posted 3 years ago

Auto Finesse is rated 4.9 based on 26,935 reviews