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Auto Finesse Reviews

4.9 Rating 23,861 Reviews

99 %

of reviewers recommend Auto Finesse

Company Reviews

Product Reviews

4.9

Based on 23,861 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Auto Finesse:

Making 'em shine since 1999 - www.autofinesse.co.uk We are Auto Finesse, come take a look behind the scenes as we do our thing, making awesome detailing products, building crazy cars and traveling to some of the coolest car shows around the world. Auto Finesse started out as a humble car detailing company offering services to the London and home counties region in England, soon developing and growing in to what is today a world renowned name amongst car enthusiasts synonymous with quality products, coupled with unraveled levels of customer support and service. You can find out more about our rich history in the car care and detailing industry here: http://www.autofinesse.co.uk/making-them-shine-since-1999/

Visit Website

Phone:

08446 93 13 93

Email:

support@autofinesse.com

Location:

20 Burnt Mill, Harlow , Essex
Harlow
CM20 2HS

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 22nd April 2024

Auto Finesse 5 star review on 22nd April 2024

Auto Finesse 5 star review on 20th April 2024

4247

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You are asking me to write a review and I’m still waiting for delivery.”

Posted 1 week ago

“From when I placed the order directly on the website, it took 7 days for you to dispatch my order and a further 2 days for delivery. Granted I took the free delivery which was 5 - 7 business days, however this is NO EXCUSE for slow dispatch as I have previously ordered through Amazon free delivery with Auto Finesse and always had dispatch in 2 business days.”

Posted 1 month ago

Hi Colin. I have had a look into this for you and I can see that your order was successfully delivered to you on the 7th working day, there was no delay with the dispatch or delivery of your order as the 5-7 working day service was selected by you at checkout. The order was placed on Tuesday 27th February, which is the 1st working day and it was delivered on Wednesday 6th March, which was the 7th working day. Please note couriers do not class Saturdays or Sundays as working days. We do have alternative shipping options available at checkout if the parcel was required sooner. I hope this clears things up for you and if you have any further questions please do not hesitate to ask. -TEAM AF :)

Posted 1 month ago

“Charging delivery when your page states free delivery, only the small print explains the delivery change, very disappointing”

Posted 1 month ago

Hi Jason. Thank you for taking your time to leave a review. I am sorry to hear that you are disappointed. This certainly isn't how we want our customers to feel. I can confirm that there is a small shipping charge for all orders under £50. There is a asterisks next to the free shipping section meaning there is terms and conditions that apply. These terms and conditions are that to qualify for the free shipping the order value must be £50 or more. All of our shipping services are explained on our website and we always recommend looking at this page before placing an order to ensure no confusion is caused. I hope this clears things up for you and if you have any further questions please do not hesitate to contact us. -TEAM AF :)

Posted 1 month ago

“Item received after I had to pay £1.50 as not enough postage was payed no wander the size of the box to the size of the item ?”

Posted 2 months ago

Hi Colin. Thank you for taking your time to leave a review. I have had a look into this and I can confirm that this is not a charge from one of our shipments. The reference number does not correspond to any orders on our Royal Mail account. I hope this clears things up for you. - TEAM AF :)

Posted 2 months ago

“Not impressed with the service. Ordered a bottle of a wax spray, which I’ve not used yet, but I had waited a week and nothing was sent, I had to email and ask when it was being sent, didn’t get a response until it was sent the next day.”

Posted 3 months ago

“Paid for 2/3 day delivery which eventually became 2 weeks even after chasing them up. Poor.”

Posted 3 months ago

“Ordered on the 31st Dec, not delivered until 10th Jan, Slooooooow, offered 10% off as new user then offered frre bag if spending over £80, but cant have both??? Not clear on the website at all”

Posted 3 months ago

Hi James. Thank you for taking your time to leave a review. I’ve had a look into this for you and I can see that your order was on a 5-7 working day service. As you can imagine, during promotional periods we do get more orders than usual so it can take the full 7 working days to ship/deliver the order. Due to the high volume of orders and unforeseen circumstances, some orders were taking up to 10 working days, unfortunately this is due to issues out of our control. I would like to reassure you that our staff have been working around the clock to ensure all orders are dispatched as quickly as possible. Regarding the two offers we had available, any offer and or promotion cannot be used in conjunction with any other promotion, discount code, coupon, offer or loyalty point discount. This is explained in our terms of service. I do apologise for any disappointment caused! If you need any further assistance please let us know. -TEAM AF :)

Posted 3 months ago

“I’ve still not received my goods”

Posted 3 months ago

“Very poor customer service”

Posted 3 months ago

Hi Thom. Thank you for taking time to leave a review. I am sorry to hear that you are disappointed, this certainly isn't how we want our customers to feel. I have had a further look into your communication with our customer service team and I can see that there was some confusion with your return. I can see that the incorrect packing slip was included in your return therefore a refund was issued based on the paperwork inside the return. I can see that it has now been resolved and the correct refund has been issued to you. Hope this helps, and if you have any further questions then please don't hesitate to ask. -TEAM AF :)

Posted 3 months ago

“It doesn't work as described”

Posted 4 months ago

“Terrible customer service Waited 10 days for a delivery then got told it was a mix up with Coriour !! And got delivered back to them and now have to wait 5 days for refund .”

Posted 8 months ago

Hey Ed, Thank you so much for letting us know about your experience. We're sorry for the delay in delivery and the mix-up with the courier. It looks like your parcel was miss routed which was completely out of our control but we can understand your frustration. We can see that as soon as we received the notification from the courier that your parcel is being returned to us, we got the refund processed. Refunds can take up to 5 working days to clear as you used PayPal which means the refund is dealt with directly by them but we do apologise for any inconvenience caused with the refund process. Your feedback is greatly appreciated and will help us to improve our service in the future.

Posted 8 months ago

“The pump bottle I purchased doesn’t work properly”

Posted 8 months ago

Hi Lee. I am sorry to hear that your Pressure Sprayer is faulty. This certainly isn't the standard of quality we aim for. We provide warranty on products and packaging up to 3 months from date of purchase. I have passed this over to our customer service team and someone will be in touch this afternoon regarding a replacement. Again I do apologise for any disappointment caused. -TEAM AF :)

Posted 8 months ago

“This product did nothing at all for my convertible roof. It is no cleaner after 3 applications and no sign of mould patches getting any cleaner. I followed the instructions on the bottle. Not impressed and would not buy again.”

Posted 9 months ago

Hey, Thank you so much for your feedback on Rag Top Cleaner. I'm sorry it did not meet your expectations and you found that it didn't have any impact on the mould. This is not something we have come across before so we would like to ensure that the product was being used in the correct way to guarantee results. Check out our guide below and if you still do not see any results please get in touch with us and we can take a look at resolving the issue. Soft Top Cleaning Guide - https://www.autofinesse.com/en/blog/guides/how-to-clean-and-protect-your-convertible-fabric-roof Again, we thank you for your review and hope to hear back from you soon! - Team AF

Posted 8 months ago

“Will not use you ever again. Your products are good but you treated me as second rate. If I had opted for a speedier delivery service I would of had my order processed quicker apparently.! What has postage got to do with processing 2bottles off a shelf.”

Posted 9 months ago

Good afternoon. I am sorry to hear that you are disappointed. I have had a look into this for you and I can see that you selected the 5-7 working day service. Our shipping service time frames include packing and dispatching the order as well as the transit time. Although an order can take 5 working days to process, it will always be dispatched from us on a next day service to arrive within the time frame selected by the customer. All express shipping services have to be prioritised to ensure we meet the delivery deadline. As you can imagine, during promotional periods we do get more orders than usual so it can take the full 7 working days to ship/deliver the order. I can see that your order was delivered successfully on the 5th working day, which is within the 5-7 working day service you selected. I hope this clears things up for you. If you need any further assistance please do not hesitate to get back in touch. -TEAM AF :)

Posted 9 months ago

“Great products, terrible delivery times and aftercare”

Posted 9 months ago

Hey Robert, Thank you so much for taking the time to share your feedback. We truly appreciate you letting us know about your experience and we are sorry for the issues you have faced with the delivery times. We have had a look into the delivery issue you have had but doesn't look like there was any delays. From looking at the delivery service you have selected at checkout which was the 5-7 working day free delivery, everything was despatched and delivered within this time. As you can imagine, during promotional periods we do get more orders than usual so it can take the full 7 working days to ship/deliver orders but we do provide this information when selecting your shipping method at checkout with all delivery times quoted next to the service. We do offer other services like next day delivery, economy delivery and weekend delivery if the 5-7 working day free delivery does not suit your needs. We are always working our hardest to get all orders despatched as quickly as possible to satisfy our customers needs. We thank you for your review and are grateful for the feedback received. - Team AF

Posted 9 months ago

“Ordered a hoodie and the sizing was not listed on the site for the XXXL hoodie. (More like XL). Had to pay £7.50 to send it back as no free returns offered. The free silk I was asked to pay for since I returned the hoodie or pay another £6.00 to send it back. I have used these products for many years and decided to splash out on myself for a change. Wish I had just saved my money now and not bothered.”

Posted 10 months ago

Hey Jonathon, Thanks for taking the time to give us your feedback, we really appreciate it. We apologise for the issues you encountered regarding the hoodie's sizing and the return policy. The reason we asked for the free drying towel to be paid for or to take the price off your refund for the hoodie is that this towel is only free when spending the required amount of £30. If any returned items then make the order fall below the order requirements, the towel is also meant to be returns or paid for as mentioned in the terms & conditions of the promotion. Since returning your hoodie, we now offer a free returns system here on our website: https://www.autofinesse.com/en/returns If you would like to return the towel, we would be happy to refund you for it. Again, we thank you for your feedback and if you need help with anything else please do let us know. - Team AF

Posted 10 months ago

“Spent £118 on detailing items and was supposed to get a free drying towel items arrived and no drying towel called customer services only to be told if I wanted the free drying towel I would have to pay postage ?”

Posted 10 months ago

Hi John. I am sorry to hear that you are disappointed, this certainly is not how we want our customers to feel. To qualify for the free Silk Drying towel, the order value must be £30 or more and the code 'FREESILK' must be entered at checkout into the discount code box. I have had a look into this for you and i can see that the promotional code was not entered at checkout, therefore it did not add the free gift to your order. If the promotional code was entered in the discount code box it would add the free item onto your packing slip. This is to ensure the dispatch team know to pack it with your order and it also deducts stock from our stock system. Any orders that are still with us we are able to amend so if you notice a code is missing from your confirmation email, getting in touch before it is delivered would be the best thing to do as this way we can still make changes to the order and get the code added for you. The customer service team offered to send the free Silk Drying Towel out if you placed a new, small order to cover the shipping cost. I hope this clears things up for you. If you have any questions please do not hesitate to get in touch. -TEAM AF :)

Posted 10 months ago

“I have spent over £135 over the last 6 weeks on your products which are of good quality. Recently applied for the free silk drying cloth with my latest order. Placed applicable comment in comments box as it’s almost impossible to find the drop down box on page to qualify. Called customer services to be told basically to bad you didn’t put comment in correct box. Auto Finesse this is really poor and it strikes me that you have placed this comment box strategically so customers like myself will miss it very very poor.”

Posted 11 months ago

Hi Ian. I am sorry to hear that you are disappointed, this certainly is not how we want our customers to feel. To qualify for the free Silk Drying towel, the order value must be £30 or more and the code 'FREESILK' must be entered at checkout into the discount code box. I have had a look into this for you and i can see that the promotional code was not entered at checkout, therefore it did not add the free gift to your order. The customer comment section can not be seen on the packing slip by our dispatch team. If the promotional code was entered in the discount code box it would show up on your packing slip. This is to ensure the dispatch team know to pack it with your order and it also deducts stock from our stock system. Any orders that are still with us we are able to amend so if you notice a code is missing from your confirmation email, getting in touch before it is delivered would be the best thing to do as this way we can still make changes to the order and get the code added for you. I can see that the customer service team offered to send the free Silk Drying Towel out if you placed a new, small order to cover the shipping cost. I hope this clears things up for you. If you have any questions please do not hesitate to get in touch. -TEAM AF :)

Posted 11 months ago

“I paid for next day delivery didn’t receive my order for 3 days . Choose the Bosch adapter for the snow foam lance got sent the wrong one, spoke to angelo in customer service was told I’d have to pay to send the item back and wait till they order the correct adapter in and re send out. Very disappointing having heard good things about auto finesse from friends. Won’t be using again.”

Posted 1 year ago

Hi Amir, thank you for your review. I have had a look into this and i can see that you was sent the correct adaptor with your foam lance. Although your branded machine may be listed, the connector needed for this machine may vary which is explained in the product description. We are more than happy to get the adaptor swapped over for you. You will need to pop it in the post back to us and we can send the new one out free of charge. Please note we do not offer free returns on goods ordered in error, or goods that are no longer required, this cost does need to be covered by yourself. I hope this clears things up for you. If you have any further questions, please do not hesitate to get back in touch. -TEAM AF :)

Posted 1 year ago

“Didn’t receive all my products”

Posted 1 year ago

Hi Mark. I am sorry to hear that you are missing items from your order. I can see that this has now been sorted by our customer service team, the missing items were dispatched in a second box which was slightly delayed by our courier therefore arrived after the first box was delivered. I do apologise for this. If you have any questions, please do not hesitate to get back in touch. -TEAM AF :)

Posted 1 year ago

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Auto Finesse is rated 4.9 based on 23,861 reviews