Auto Finesse Reviews

Name: Auto Finesse
Address: 20 Burnt Mill, Harlow , Essex, 20 Burnt Mill, Harlow , Essex, Harlow
Rating: 4.91

4.9 Rating 26,916 Reviews

99 %

of reviewers recommend Auto Finesse

4.9

Based on 26,916 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Auto Finesse:

Making 'em shine since 1999 - www.autofinesse.co.uk We are Auto Finesse, come take a look behind the scenes as we do our thing, making awesome detailing products, building crazy cars and traveling to some of the coolest car shows around the world. Auto Finesse started out as a humble car detailing company offering services to the London and home counties region in England, soon developing and growing in to what is today a world renowned name amongst car enthusiasts synonymous with quality products, coupled with unraveled levels of customer support and service. You can find out more about our rich history in the car care and detailing industry here: http://www.autofinesse.co.uk/making-them-shine-since-1999/

Visit Website

Phone:

1279912912

Email:

support@autofinesse.com

Location:

20 Burnt Mill, Harlow , Essex,
20 Burnt Mill, Harlow , Essex
Harlow
CM20 2HS

Auto Finesse 5 star review on 17th August 2026

C Kuzniar

Auto Finesse 5 star review on 7th July 2026

M Garcia

4867

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the Ultimate Car Care Kit -£229 with delivery next day £237 - It had 8 items missing. And owing to delivery on a Saturday (bank holiday no less to clean the car) i had to wait until the Tuesday for answers to the missing Items. The reply being "...and can see from the photos taken upon dispatch that the items were missing from your order." The missing items were with me on the Wednesday, however no gesture of goodwill and only 2 of the 4 displaying spray attachements, which i didnt bother to raise. Dissapointing to say the least. Packaging dissapointing as well, paper at the top of the box but not inbetween the items.”

Helpful Report

Posted 2 months ago

Hi Paul, We’re really sorry to hear about the missing items and the delay in getting this resolved. That isn’t the experience we want for you, and we understand how disappointing this must have been. Please contact our customer service with your order ID so we can investigate and assist further. Kind regards, Team Auto Finesse

Posted 2 months ago

“No reccieved”

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Posted 3 months ago

Sorry to hear that, if you haven't received your order, we strongly recommend getting in touch with our customer service team, providing your order ID (no valid ID attached to this review), and they will be able to look further into this for you and get it resolved. Once again sorry for any inconvenience

Posted 2 months ago

“I have been ordering from auto finesse for multiple years and always been happy with the products, I placed an order 2 weeks ago and have only recieved part of the order. I have also been chasing for updates on the missing items to be told they would arrive almost a week ago. I still don’t have them. I am missing a whole signature kit bundle and still has no idea when I will receive it as I should have recieved tracking updates this morning. Still at the time of this message I can only assume the missing items are still not on there way to me. It’s been a really disappointing experience on this occasion.”

Helpful Report

Posted 8 months ago

Hi Jordan. Thank you for taking the time to leave this feedback, and more importantly, for your years of loyal support for Auto Finesse. As a long-standing and valued customer, we are truly sorry that your experience on this occasion has been anything less than excellent. We understand your frustration, it is deeply disappointing when an order doesn't arrive as expected, especially during the busy holiday season. We can confirm that our customer service team has been working hard to resolve this issue. A replacement was processed on Thursday 11th December and is scheduled for delivery today - Monday 15th December. While we know this doesn't excuse the initial issues, we hope having your kit in hand today will offer some relief. The unprecedented volume and resulting delays experienced by all couriers at this time of year unfortunately complicated what was already a difficult situation, and we thank you for your patience while we worked to correct this. -TEAM AF :)

Posted 8 months ago

“Still not received my order”

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Posted 8 months ago

We're really sorry to hear that you haven’t received your order yet — we understand how frustrating that can be. During exceptionally busy periods like Black Friday, our dispatch times can take a little longer than usual due to the sheer volume of orders being processed. That said, this isn’t the experience we want for you. If you could please reach out to our customer service team at support@autofinesse.com, we’ll be able to look into your order straight away and get this sorted for you as quickly as possible. Thank you for your patience, and we hope to resolve this for you soon.

Posted 8 months ago

“Items were not delivered when I was informed they would be. I had to make a special trip the the place of delivery the following day.”

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Posted 8 months ago

Thank you for taking the time to share your feedback, and I’m really sorry to hear about the inconvenience caused. We completely understand how frustrating it is to plan around a delivery, only to find it hasn’t arrived when expected — especially when it results in an unnecessary extra trip. We did dispatch your order on time and in full, but unfortunately on this occasion our courier didn’t uphold the standards we expect from our delivery partners. While the delay was outside our direct control, we still take full responsibility for your experience and will be raising this with the courier to help prevent it happening again. If there’s anything we can do to make this right for you, please don’t hesitate to reach out to our customer care team — we’re here to help. Thank you again for your patience and understanding.

Posted 8 months ago

“Drying towel is tiny definitely not worth the money”

Helpful Report

Posted 10 months ago

Thank you for your review Andy. We're a little confused, as it looks like you ordered our Ceramic Spray Wax, not a drying towel. The dimensions for all of our towels are included in the product description on our website. If you have any questions, please do not hesitate to get in touch. -TEAM AF :)

Posted 10 months ago

“Very disappointed with the fragrance air freshener spray, it has no smell and is a total dud. I just hope all the other products are better!”

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Posted 10 months ago

“Sent wrong product and still waiting for wait I ordered, sent an email and heard nothing”

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Posted 11 months ago

Hi Katie. Thanks for your feedback. I'm sorry to hear that you received the wrong product and that you haven't heard back from our team yet. I've checked our system and can't find an email from you. To get this sorted out, please send an email to support@autofinesse.com with your order number and details of the incorrect item you received. Once we have that information, we'll get the correct product sent out to you immediately. -TEAM AF :)

Posted 11 months ago

“Terrible delivery as they use Evri and still havnt got my parcel”

Helpful Report

Posted 11 months ago

Hi Harvey, Thanks for your feedback, and we're truly sorry to hear about the delivery issues you've faced with Evri. We completely understand how frustrating it can be to not receive your parcel as expected. We can see that this has now been resolved and a replacement parcel, along with freebies, have now been successfully delivered to you via a different courier. Please do not hesitate to get back in touch if you need any assistance. -Team Auto Finesse

Posted 11 months ago

“Did not form at all disappointed”

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Posted 1 year ago

“Machine has come crackling and rattling from start. First thing in the bin. Item looks like a return they just resent out. First time ordering from auto finesse and last”

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Posted 1 year ago

We’re really sorry to hear about your experience – this is absolutely not the standard we hold ourselves to at Auto Finesse. Every item should arrive in perfect condition, and we never intentionally send out returned goods as new. Please get in touch with our customer service team at support@autofinesse.com with your order number, and we’ll make this right immediately. Whether that means a full refund or a replacement, we’ll sort it for you without any hassle. We’d love the chance to turn this around and show you what we’re really about. Best regards, The Auto Finesse Team

Posted 1 year ago

“Delivery was sent to wrong depot and is 5 days late and still haven’t got it, no one will reply with an answer to where my package is”

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Posted 1 year ago

“very disappointed, they sent a product that was used, it is not clear by whom and the age of the product, scuffs on the flask, drops of water inside or something else, the product works, the packaging is very high quality, the delivery is fast, but it did not leave a pleasant impression, if you buy it, you would like it to be new.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, and we're really sorry to hear that your order didn’t leave the right impression. We want to reassure you that every unit is tested during production to ensure it works perfectly before being sent out, which may sometimes result in small signs of handling like minor scuffs or water droplets. That said, we understand your expectations and apologise if it came across as anything less than brand new. We’re proud of the quality of our products and the service we offer, and we’d love the chance to make this right for you. Please drop us a message at support@autofinesse.com and we’ll take care of it. Thanks again for bringing this to our attention.

Posted 1 year ago

“Not the usual quality of product, disappointing results”

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Posted 1 year ago

Hi Allan, Thank you for your feedback. We're really sorry to hear that you found our product to be below the usual quality. That’s disappointing for us to hear as well, and it's not what we strive for. We appreciate you sharing your thoughts, and we would love the opportunity to resolve this. If you could contact our customer service team, they would be happy to assist you further. -TEAM AF :)

Posted 1 year ago

“still havent recieved the item !!!”

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Posted 1 year ago

“My order has not arrived yet due to damage in transit by DHL”

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Posted 1 year ago

Hi Yvonne, Thank you for your review. We're really sorry to hear that your order has been delayed due to damage during transit. We understand how frustrating this must be for you, and we appreciate you bringing it to our attention. I can see that the customer service team have since arranged for a replacement to be sent to you, which has now been successfully delivered. Thank you again for your patience and understanding. Best, - Team AF :)

Posted 1 year ago

“The product does not do what it promises. Pure disappointment for the money.”

Helpful Report

Posted 1 year ago

Hi Zühre, Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that the product did not meet your expectations and that you feel disappointed with your purchase. Your experience is important to us, and we value your input as it helps us improve our offerings. We would like to get a better understanding of your experience with this product, if you could reach out to our customer service team at support@autofinesse.com. We're here to help and want to ensure you have a better experience in the future. Best, - Team AF :)

Posted 1 year ago

“Item was faulty on delivery big tear in the bag I contacted to replace an the communication was poor arranged to swap on delivery of new item it didn't turn up I had to call again even tho I stated on 2 occasions in emails any day for delivery is fine so had to rearrange again another delivery date not happy for spending £300 i expect a better service”

Auto Finesse 1 star review on 29th January 2025

Helpful Report

Posted 1 year ago

Hi Gina, Thank you for your review. We're truly sorry to hear about the issues you've encountered with your order and the lack of clear communication during the replacement process. Your experience is not what we aim for, and we completely understand your frustration. We can now see that this has been resolved and the replacement is on its way to you and we hope you have a smooth experience going forward. We're committed to improving our service, and your feedback will help us achieve that. If there’s anything else we can do to assist you, please reach out to our customer service team at support@autofinesse.com. We genuinely appreciate your input and hope to turn this experience around for you. Best, - Team AF :)

Posted 1 year ago

“I still haven’t received my delivery. I’ve tried to get in touch with dhl and have received nothing back to tell me anything is even coming”

Helpful Report

Posted 1 year ago

Hi Matt, Thank you for sharing your experience with us. We're really sorry to hear that you haven't received your delivery and that you're having trouble getting updates from DHL. We understand how important it is to stay informed about your order, and we’re here to assist you. Please connect with our customer service team at support@autofinesse.com so we can help track down your order and provide any assistance you need. We appreciate your feedback and hope to resolve this as soon as possible. Best, - Team AF :)

Posted 1 year ago

“Customer service is awful”

Helpful Report

Posted 1 year ago

Hi there, Thank you for sharing your feedback regarding our customer service. We're truly sorry to hear that your experience did not meet your expectations. We strive to provide the best support possible and your comments are invaluable in helping us improve. Please don't hesitate to reach out to our customer service team at support@autofinesse.com, and we will do our best to assist you further and address any concerns. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future. Best, - Team AF :)

Posted 1 year ago

Auto Finesse is rated 4.9 based on 26,916 reviews