Auto Finesse Reviews

Name: Auto Finesse
Address: 20 Burnt Mill, Harlow , Essex, Harlow
Rating: 4.91

4.9 Rating 25,915 Reviews

99 %

of reviewers recommend Auto Finesse

4.9

Based on 25,915 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Auto Finesse:

Making 'em shine since 1999 - www.autofinesse.co.uk We are Auto Finesse, come take a look behind the scenes as we do our thing, making awesome detailing products, building crazy cars and traveling to some of the coolest car shows around the world. Auto Finesse started out as a humble car detailing company offering services to the London and home counties region in England, soon developing and growing in to what is today a world renowned name amongst car enthusiasts synonymous with quality products, coupled with unraveled levels of customer support and service. You can find out more about our rich history in the car care and detailing industry here: http://www.autofinesse.co.uk/making-them-shine-since-1999/

Visit Website

Phone:

08446 93 13 93

Email:

support@autofinesse.com

Location:

20 Burnt Mill, Harlow , Essex
Harlow
CM20 2HS

Auto Finesse 5 star review on 22nd August 2025

K Leach

K Woods

P J Coker

Auto Finesse 5 star review on 21st August 2025

B De Leeuw

Auto Finesse 5 star review on 17th August 2025

R Joseph

4788

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible delivery as they use Evri and still havnt got my parcel”

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Posted 1 day ago

“Did not form at all disappointed”

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Posted 1 week ago

“Machine has come crackling and rattling from start. First thing in the bin. Item looks like a return they just resent out. First time ordering from auto finesse and last”

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Posted 3 weeks ago

We’re really sorry to hear about your experience – this is absolutely not the standard we hold ourselves to at Auto Finesse. Every item should arrive in perfect condition, and we never intentionally send out returned goods as new. Please get in touch with our customer service team at support@autofinesse.com with your order number, and we’ll make this right immediately. Whether that means a full refund or a replacement, we’ll sort it for you without any hassle. We’d love the chance to turn this around and show you what we’re really about. Best regards, The Auto Finesse Team

Posted 3 weeks ago

“Delivery was sent to wrong depot and is 5 days late and still haven’t got it, no one will reply with an answer to where my package is”

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Posted 3 weeks ago

“very disappointed, they sent a product that was used, it is not clear by whom and the age of the product, scuffs on the flask, drops of water inside or something else, the product works, the packaging is very high quality, the delivery is fast, but it did not leave a pleasant impression, if you buy it, you would like it to be new.”

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Posted 1 month ago

Thank you for your feedback, and we're really sorry to hear that your order didn’t leave the right impression. We want to reassure you that every unit is tested during production to ensure it works perfectly before being sent out, which may sometimes result in small signs of handling like minor scuffs or water droplets. That said, we understand your expectations and apologise if it came across as anything less than brand new. We’re proud of the quality of our products and the service we offer, and we’d love the chance to make this right for you. Please drop us a message at support@autofinesse.com and we’ll take care of it. Thanks again for bringing this to our attention.

Posted 1 month ago

“Not the usual quality of product, disappointing results”

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Posted 2 months ago

Hi Allan, Thank you for your feedback. We're really sorry to hear that you found our product to be below the usual quality. That’s disappointing for us to hear as well, and it's not what we strive for. We appreciate you sharing your thoughts, and we would love the opportunity to resolve this. If you could contact our customer service team, they would be happy to assist you further. -TEAM AF :)

Posted 1 month ago

“still havent recieved the item !!!”

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Posted 4 months ago

“My order has not arrived yet due to damage in transit by DHL”

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Posted 5 months ago

Hi Yvonne, Thank you for your review. We're really sorry to hear that your order has been delayed due to damage during transit. We understand how frustrating this must be for you, and we appreciate you bringing it to our attention. I can see that the customer service team have since arranged for a replacement to be sent to you, which has now been successfully delivered. Thank you again for your patience and understanding. Best, - Team AF :)

Posted 5 months ago

“The product does not do what it promises. Pure disappointment for the money.”

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Posted 5 months ago

Hi Zühre, Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that the product did not meet your expectations and that you feel disappointed with your purchase. Your experience is important to us, and we value your input as it helps us improve our offerings. We would like to get a better understanding of your experience with this product, if you could reach out to our customer service team at support@autofinesse.com. We're here to help and want to ensure you have a better experience in the future. Best, - Team AF :)

Posted 5 months ago

“Item was faulty on delivery big tear in the bag I contacted to replace an the communication was poor arranged to swap on delivery of new item it didn't turn up I had to call again even tho I stated on 2 occasions in emails any day for delivery is fine so had to rearrange again another delivery date not happy for spending £300 i expect a better service”

Auto Finesse 1 star review on 29th January 2025

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Posted 6 months ago

Hi Gina, Thank you for your review. We're truly sorry to hear about the issues you've encountered with your order and the lack of clear communication during the replacement process. Your experience is not what we aim for, and we completely understand your frustration. We can now see that this has been resolved and the replacement is on its way to you and we hope you have a smooth experience going forward. We're committed to improving our service, and your feedback will help us achieve that. If there’s anything else we can do to assist you, please reach out to our customer service team at support@autofinesse.com. We genuinely appreciate your input and hope to turn this experience around for you. Best, - Team AF :)

Posted 6 months ago

“I still haven’t received my delivery. I’ve tried to get in touch with dhl and have received nothing back to tell me anything is even coming”

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Posted 7 months ago

Hi Matt, Thank you for sharing your experience with us. We're really sorry to hear that you haven't received your delivery and that you're having trouble getting updates from DHL. We understand how important it is to stay informed about your order, and we’re here to assist you. Please connect with our customer service team at support@autofinesse.com so we can help track down your order and provide any assistance you need. We appreciate your feedback and hope to resolve this as soon as possible. Best, - Team AF :)

Posted 7 months ago

“Customer service is awful”

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Posted 7 months ago

Hi there, Thank you for sharing your feedback regarding our customer service. We're truly sorry to hear that your experience did not meet your expectations. We strive to provide the best support possible and your comments are invaluable in helping us improve. Please don't hesitate to reach out to our customer service team at support@autofinesse.com, and we will do our best to assist you further and address any concerns. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future. Best, - Team AF :)

Posted 7 months ago

“I'm still waiting for my order, don't receive it yet, I order this at 21 of October.”

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Posted 9 months ago

Hi Renato, Thank you for reaching out and expressing your concerns about your order. We understand that waiting for an update can be frustrating, and we're here to help. Please rest assured that our team is dedicated to providing timely delivery, and we want to ensure your experience with us is a positive one. If you haven't received any communication about your order, we encourage you to get in touch with us directly at support@autofinesse.com. Our customer service team will be more than happy to assist you and provide you with the latest information. Thank you for your patience during this time, and we look forward to resolving this for you. Kind regards, - Team AF :)

Posted 9 months ago

“Waiting long time for information on delivery and the support line is rubbish”

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Posted 10 months ago

Hi Matthew, We're sorry to hear that you weren't completely satisfied with your delivery and the support you've received. I can see that your order was placed with our 5-7 working day free shipping option and your order was dispatched within this timeframe, please do let us know if you've experienced a further delay or an issue with your delivery. I've had a look into your correspondence with us and can see you have used our new live chat function. If this didn't solve your issue, please do contact us on support@autofinesse.com and one of our representatives will be more than happy to help you.

Posted 10 months ago

“I recieved my hand held foam gun on the 7/7/24 and used it once iv'e just tried useing it today and it will not stop sraying i've soaked the whole gun part in luke warm water , to no avail , the polish's are fine but this is rubbish”

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Posted 1 year ago

Hi Andrew, Thank you for taking the time to leave a review. We also appreciate you emailing over to our support email so we could get this resolved for you so you can start using your Pressure Sprayer. Kind regards, - Team AF :)

Posted 1 year ago

“Poor customer service from staff”

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Posted 1 year ago

Thank you for taking the time to leave a review. We're so sorry to hear you've had a bad experience with our customer service. Please could you send over an email to support@autofinesse.com explaining your experience so we can get our customer service executive to look into the issue and resolve it for you. - TEAM AF :)

Posted 1 year ago

“Awful, got my order wrong, I called up to the incorrect items replaced and all sounded like it was going to be fixed. It was not and it resulted in me losing £40 in the order + £120 in missing services that couldn't be provided to customers.”

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Posted 1 year ago

Hi Alfie, We're sorry to hear you have had an issue with your order. Please contact our customer service team on support@autofinesse.com so that someone can look into this for you! Looking forward to hearing from you! Have a lovely day :)

Posted 1 year ago

“I was sent the wrong item, and couldn’t get a replacement without the wrong item being collected to be returned 1st, when the new item finally arrived it was leaking. Usually a good service although this is the 1st time I’ve had an issue. Their customer service methods are a bit poor compared to other companies. It’s their mistake not mine and they made things cheap and easy for themselves all the way, do right by your customers and they will leave positive reviews. They appear to be a premium brand but this shows to be false when you have an issue.”

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Posted 1 year ago

Hello, thank you for taking your time to leave a review. I have had a look into this and I can see that the customer service team have correctly followed the policies we have in place for this issue. As I hope you can appreciate we have policies in place that must be followed. When an item is damaged or faulty, it must be returned back to us so the item can be assessed to establish why the issue occurred which helps us prevent similar issues happening in the future. On this occasion I can see that your replacement item had leaked around 5ml and a 20% discount code was issued for your next order to apologise for the leak. If you have any questions or need any help in the future, please do not hesitate to get in touch. -TEAM AF :)

Posted 1 year ago

“You are asking me to write a review and I’m still waiting for delivery.”

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Posted 1 year ago

“From when I placed the order directly on the website, it took 7 days for you to dispatch my order and a further 2 days for delivery. Granted I took the free delivery which was 5 - 7 business days, however this is NO EXCUSE for slow dispatch as I have previously ordered through Amazon free delivery with Auto Finesse and always had dispatch in 2 business days.”

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Posted 1 year ago

Hi Colin. I have had a look into this for you and I can see that your order was successfully delivered to you on the 7th working day, there was no delay with the dispatch or delivery of your order as the 5-7 working day service was selected by you at checkout. The order was placed on Tuesday 27th February, which is the 1st working day and it was delivered on Wednesday 6th March, which was the 7th working day. Please note couriers do not class Saturdays or Sundays as working days. We do have alternative shipping options available at checkout if the parcel was required sooner. I hope this clears things up for you and if you have any further questions please do not hesitate to ask. -TEAM AF :)

Posted 1 year ago

Auto Finesse is rated 4.9 based on 25,915 reviews