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Auto Finesse Reviews

4.9 Rating 23,888 Reviews

99 %

of reviewers recommend Auto Finesse

Company Reviews

Product Reviews

4.9

Based on 23,888 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Auto Finesse:

Making 'em shine since 1999 - www.autofinesse.co.uk We are Auto Finesse, come take a look behind the scenes as we do our thing, making awesome detailing products, building crazy cars and traveling to some of the coolest car shows around the world. Auto Finesse started out as a humble car detailing company offering services to the London and home counties region in England, soon developing and growing in to what is today a world renowned name amongst car enthusiasts synonymous with quality products, coupled with unraveled levels of customer support and service. You can find out more about our rich history in the car care and detailing industry here: http://www.autofinesse.co.uk/making-them-shine-since-1999/

Visit Website

Phone:

08446 93 13 93

Email:

support@autofinesse.com

Location:

20 Burnt Mill, Harlow , Essex
Harlow
CM20 2HS

Auto Finesse 5 star review on 30th April 2024

Auto Finesse 5 star review on 30th April 2024

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 24th April 2024

4253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a polishing machine as part of a Black Friday promotion. Showing in stock and next-day delivery. After the order was placed, I didn't receive an order confirmation or order number. Phoned twice to enquire and was told it was delayed as they were 'busy' The item was still showing in stock and next day delivery on the website. Asked for a refund and they didn't even attempt to resolve the issue. Very disappointing.”

Posted 2 years ago

thank you for your review. I am sorry to hear that you are disappointed with your recent experience with our customer service advisors. This certainly isn't how we want our customers to feel. We would like to get a better understanding as to why you have left a 1 star review, if you would like to send our customer service team an email we would like to help you with this product, provide you with some guidance if needed and find a resolution to get this sorted. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 2 years ago

“Product and service 5 star. The 1 star is because every year when I buy auto finesse for Christmas presents you still use auto finesse boxes. Why can you not use plain boxes during the Christmas period??”

Posted 2 years ago

thank you for your review. All of our parcels are shipped with the AutoFinesse branding on all boxes. If you would like to receive your parcel in an unbranded box on a future purchase please do pop an email over to our support team and then we can try our best to see if we are able to source an unbranded box. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 2 years ago

“My brush has still not arrived. Post office say they delivered it. But it never arrived at my address. Very disappointed.”

Posted 2 years ago

thank you for your review. I am sorry to hear that you have not received your parcel, this is certainly not the standard of service we expect from our courier and on this occasion they have really let us down. I have had a look into this for you and I can see that one of our customer services representatives is currently liaising with our account manger to resolve this issue as quickly as possible for you. I have spoke with my colleague that is dealing with your email and he has informed me that he has sent an email with a resolution for you as the investigation has now come to an end. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 2 years ago

“Angeblicher system Fehler bei der Preisangabe beim Versand . Wollten im Nachhinein wesentlich mehr Geld , ich bin vom Kauf zurücktreten . Kunden-Support hat sofort reagiert und ich habe mein Geld schnell wieder bekommen”

Posted 2 years ago

Thank you for your review. I am sorry to hear that you are not happy with your recent order. This certainly isn't how we want our customers to feel. I have had a look into this and I have spoken with our web team who have confirmed that the reason you was not charged the shipping is due to you selecting United Kingdom as your destination. This allowed for you to proceed with your order without a shipping charge being included, the requirement for free delivery to Germany is a minimum spend of £100.00. Orders below this requires a shipping charge of £9.95 this also covers all import taxes, charges, duties, clearance costs and Brexit fees. Due to this we are unable to dispatch any parcels that have not paid this charge as these do need to be covered by the customer. These details can be viewed at this link here- https://www.autofinesse.com/en/delivery-services If you would like to discuss this further or have any questions please do pop an email over to our support team. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 2 years ago

“Todavía no he recibido el pedido”

Posted 2 years ago

Good afternoon, thank you for your review. I am sorry to hear that you have still not yet received your order. I have had a look into your order and can see that you had placed this on Tuesday 7th September and that your order was dispatched on Wednesday 8th September. As you are located within in Spain the transit time for your delivery is 5-10 working days from dispatch. All transit times are explained on our delivery services page which is viewable at this page- https://www.autofinesse.com/en/delivery-services I have tracked your order and can see that on Tuesday 14th September at 10:05AM your order has arrived with the delivery courier. If you do not receive your order by end of the day on Wednesday 22nd September please do contact our customer service team and they will look into the location of your order. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 2 years ago

“Product was total rubbish”

Posted 2 years ago

Good afternoon Olly, Thank you for your review. I am sorry to hear that you are not happy with your recent order. This certainly isn't how we want our customers to feel. We would like to get a better understanding as to why you have left a 1 star review, if you would like to send our customer service team an email we would like to help you with this product, provide you with some guidance if needed and find a resolution to get this sorted. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 2 years ago

“Dodgey bottle and hardly smells”

Posted 2 years ago

Hi Piers, thank you for your review. I am sorry to hear that you are not happy with your recent order. This certainly isn't how we want our customers to feel. We would like to get a better understanding as to why you have left a 1 star review, if you would like to send our customer service team an email we would like to help you with this product, provide you with some guidance if needed and find a resolution to get this sorted. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 2 years ago

“Ware leider noch nicht erhalten!!!”

Posted 2 years ago

Good morning, thank you for your review. I am sorry to hear that your parcel has not yet arrived, this certainly isn't the standard of service we aim for. If you could please pop an email over to our customer service team they will be able to have a look into this for you and get in touch with our courier to get this sorted as soon as possible - support@autofinesse.com Again I do apologise for any disappointment caused. We look forward to hearing from you so we can get this sorted and get your parcel to you! Kind regards TEAM AF :)

Posted 2 years ago

“I Bought the upholstery brush and immediately noticed bristles falling out. After one use the brush snapped in half in my hand!”

Posted 3 years ago

Hello Emma, Thank you for your review! We sincerly apologise for any disappointment and inconvenience this has caused you. This is certainly not the standards we expect from ourselves. This looks like a manufacturing fault so we will replace this immediately. Please can you email our customer service team at support@autofinesse.com and supply them with the photos and your order number so they can arrange a replacement as soon as possible. Again, we are extremely sorry for any inconvenience and disappointment caused by this issue, this is not common practice for the production of our products. We look forward to solving this issue for you. - Team AF

Posted 3 years ago

“I never got my package and it has now been returned to the sender.”

Posted 3 years ago

We are extremely sorry that there seems to have been an issue delivering your order. If you would kindly get in touch with our customer service department via the contact page of our website providing more details on your order such as order ID and Name, one of the team will get to work on sorting this out for you without further delay. Again we can only apologise that we haven't delivered the service we promised, it appears on this occasion we have been let down by our chosen delivery partner, who hasn't carried forward the care and attention we strive to deliver. We await to hear from you. Team AF

Posted 3 years ago

“Bought this thinking it would be a good idea to get some variety, but I was really wrong ended up with 5 interior cleaners 3 shampoos and 2 finales when I questioned this I was told it was bad luck and if I was unhappy then I would have to pay for it all to be returned. Last time I buy.”

Posted 3 years ago

Good afternoon, thank you for your review. I am sorry to hear that you are disappointed with your Mystery Box. This certainly is not how we want our customers to feel. As I hope you can appreciate each Mystery Box is built bespoke, totally at random from our huge warehouse stock of products. There is no guarantee as to what products you will(or will not) receive, instead we do guarantee that you will receive a parcel worth at least £170 (for the £100 mystery box). You are more than welcome to return your mystery box and a full refund will be issued. Sorry for any disappointment caused and if you have any further questions please do not hesitate to pop over an email. Have a lovely week :) -TEAM AF.

Posted 3 years ago

“Cannot deliver to Jersey”

Posted 3 years ago

Hi Martin, thank you for your review. Unfortunately, we have temporarily suspended orders to Jersey/Guernsey due to Brexit negotiations with parcels despatching to these destinations. We are trying our hardest to get this back up and running as quickly as possible. We are hoping to have this back up and running within the next few weeks. Please keep an eye out on our social media platforms and website to keep informed on the situation. I do apologise for any inconvenience and disappointment caused by this issue. If you need assistance with anything else, please don't hesitate to get in touch. Have a great day! :) -TEAM AF

Posted 3 years ago

“The worst company I’ve ever dealt with! Promised £400 of products, but where quite happy to send the box out with less than £300 in it. They Don’t like admitting that they have made a mistake on social media, and would rather remove people from their groups than hold their hands up and admit to short changing their customers”

Posted 3 years ago

Hi Gareth, thank you for your review. I am sorry to hear that you are disappointed, this certainly isn't how we want our customers to feel. I have had a look into this for you, I can see that you spoke with our senior customer service advisor who has since resolved this for you by sending out another parcel and crediting your Auto Finesse account ready for your next order. If you do have any questions or need any assistance, please do not hesitate to get in touch :) Have a lovely day! -TEAM AF

Posted 3 years ago

“Very poor I am still waiting on my order today 5/1/21 as the original was so damaged and returned to you by Royal Mail themselves.... this was for specially requested Christmas gifts which lead to much disappointment. And I have not received any communication from your company.... very dissatisfied”

Posted 3 years ago

Hi Fiona, thank you for your review. I am sorry to hear that you have not received your parcel as of yet. This certainly is not the standard of service that we aim for. Unfortunately our courier does not notify us when a parcel is damaged, we are only aware when the parcel is returned back to us. I have had a look into this for you and we have not received your parcel back at HQ, the courier may have destroyed the parcel if it was too damaged to be returned. So I sincerely apologise for the delay Fiona. I can confirm that a replacement parcel will be dispatched from us as soon as possible on a next working day service, this should be out for delivery on Wednesday 3rd for you. If you have any questions regarding this, please pop an email over to our customer service team and they will be more than happy to help - support@autofinesse.com Again I do apologise for any disappointment or inconvenience caused. Have a lovely week :) -TEAM AF

Posted 3 years ago

“Je suis déçu de ma commande il me manque 1 produit et un kit karcher et pour les joindre c’est le parcours du combattant”

Posted 3 years ago

Hi Olivier, thank you for your review. I am sorry to hear that you was missing a product from your order. This certainly isn't the standard of service we aim for. I have had a look into this for you and I can see that a member of the customer service team replied to your email on Monday 18th January at 14:51. Please double check your junk/spam folders as sometimes they can be found there. Alternatively you can pop us over a new email and we can get this sorted straight away for you - support@autofinesse.com I hope this helps. -Team AF

Posted 3 years ago

“BADLY THER ORDER ARRIVED WITH A LEAKING BOTTLE WHICH WRECKED THE PACKING AND THE OTHER CONTENTS. WE HAD ORGANISED A SWAP AFTER CALLING YOU AND THAT DIDNT TURN UP!! SO TERRIBLE SERVICE JOHN ROMAIN”

Posted 3 years ago

Hi John, thank you for your review. I am sorry to hear that you had some trouble with your Auto Finesse parcel. This certainly isn't the standard of service or quality we aim for. I am glad to hear that a 'swap out' was arranged to get this sorted for you but I do apologise that the swap out didn't take place as promised. Unfortunately our courier has really let us down by not completing the swap out on the designated day and I can only apologise for this. Please get back in touch with our customer service team who will be more than happy to arrange a replacement for you - support@autofinesse.com Again I do apologise for any disappointment caused. Have a lovely day! -Team AF :)

Posted 3 years ago

“The smell does not last in the car”

Posted 3 years ago

“1 hour on hold to 0844 693 1393. Worst customer service ever.”

Posted 3 years ago

Hi Richard, thank you for your review. I am sorry to hear that you are disappointed with your most recent purchase from us. I can see that our customer service team have tried their hardest to offer you solutions to get this sorted as quickly as possible. However on this occasion the solutions offered were not convenient for yourself, so I do apologise. I can see that a replacement parcel was dispatched to you straight away on a next working day service, the triggers were also removed from the bottles to prevent any further transit damages. As I hope you can appreciate, with Christmas just around the corner our phone lines are super busy at the moment. I totally understand this must frustrating for you but we are working our hardest to get back to everyone within 48 hours. If there is anything else I can do to help, please do not hesitate to get back in touch. Have a wonderful Christmas :)

Posted 3 years ago

“My order was due to be delivered on Saturday the 5th of December, I am still waiting for my order. When I track it, it still says Saturday the 5th of December. I had ordered these products as a gift and unfortunately they did not arrive on time or as of yet.”

Posted 3 years ago

“Haven’t received my goods yet so can’t comment”

Posted 3 years ago

Hi Ian, thank you for your review. I am sorry to hear that you haven't received your order as of yet. This certainly isn't the standard of service we aim for. Have you sent an email to our customer service team, they will be able to look into this for you and get any issues sorted straight away :) support@autofinesse.com Hope this helps, and if you have any further questions then please don't hesitate to ask. Have a wonderful Christmas :)

Posted 3 years ago

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Auto Finesse is rated 4.9 based on 23,888 reviews