Audio Emotion Ltd Reviews

Name: Audio Emotion Ltd
Address: Units 18-19 Flemington Road, Queensway, Glenrothes, Fife
Rating: 4.94

4.9 Rating 1,195 Reviews

99 %

of reviewers recommend Audio Emotion Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,195 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

01592 407700

Email:

info@audioemotion.co.uk

Location:

Units 18-19 Flemington Road,
Queensway,
Glenrothes
Fife
KY7 5QF

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“I received a very well-packaged box. Everything is in order. Used product looks like new.”

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Posted 4 days ago

“Audio Emotion gad the Sennheiser IE 900 at a great price, the purchase transaction was flawless and delivery was fast, just what you want as a consumer.”

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Posted 4 days ago

“Ho acuistato settimana scorsa il vostro EAR PHONOBOX. Sono soddisfatto dell'acquisto e dei tempi di consegna rapidi. Purtroppo l'apparecchio non è stato consegnato nella scatola originale come previsto dall'annuncio; elemento importante per un apparecchio di questo prestigio e valore. Il pacco utilizzato non è assolutamente professionale.”

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Posted 1 week ago

Ciao Sergio, Thank you very much for your feedback here. We have looked into this, and can confirm that you are quite correct - the original box and packing was indeed listed on the advert, but when coming to process the order for shipping, the box used was a standard box - apologies for this not meeting your expectations, and we are taking steps to ensure we improve the accuracy regarding this part of our listings. With this in mind , and as a good will gesture we would like to offer you a £50 refund. We are here at your disposal and would be dleighted to assist you again in the future. Assuring you of our best attentions at all times. Un cordiale saluto, Team Audio Emotion Ltd

Posted 4 days ago

“Hi. Item was delivered fast and exactly as described, nothing else to say tbh. Price was fair.”

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Posted 1 week ago

“I recently purchased the Liemtree Bridge II from Audio Emotion, and I couldn’t be happier. The sound quality is absolutely fantastic — rich, analogue sound like signature is truly magical. It brings music to life in a way that feels both natural and engaging. Especially on classical music tracks. Compared to Node2i coax out. Despite a few hiccups with customs and some delivery delays, the communication from the store was excellent throughout. The team at Audio Emotion were responsive, professional, and genuinely helpful, which made the whole experience smooth and reassuring. Highly recommended — both the product and the people behind it!”

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Posted 1 week ago

“Great service and swift delivery from Audio Emotion. As for the Acoustic Energy AE1 actives they are decent for the size , nice relaxed signature with quite a wide dispersion . Rather forward presentation but no harsh bite . Can get the soundstage sounding nice with proper placement. The bass is good and has nice definition , standalone best for acoustic music but you will definitely need a subwoofer (or two) when playing electronic stuff or any bass heavy music like dub , garage etc as I can hear pretty loud port chuffing even playing stuff around 75dB - not that loud. I dig the fact they are using class A/B amps and analog signal path --- and it's made in UK with good build quality.”

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Posted 1 week ago

“As a previous customer I can attest to another satisfactory transaction with the Audio Emotion company . I purchased a Topping E70 Velvet to complement my Topping PA7 plus in my hifi set up (also purchased from AE) and am very happy with both items which were expedited within a week to my doorstep.”

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Posted 2 weeks ago

“Having already ordered a set of valves (under £80) from AE, I was aware of their great service, so had no hesitation in choosing them to help upgrade my cd player and amp. I live over 400 miles away, and wouldn’t normally purchase before auditioning. However, it was clear this wouldn’t be a problem, since they utilise a very efficient delivery and collection service and I would effectively be auditioning at home. Also, I was offered a very fair PX price for my old amplifier. Many thanks to Gordon and the team for all their help.”

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Posted 2 weeks ago

“Purchased a pre-owned pair of speakers online. Communication was excellent, as was delivery. Item as described. Overall, excellent, fantastic, I’m a happy customer. Many Thanks.”

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Posted 2 weeks ago

“Degriiter 2 arrived next day with DPD. Well packaged, a great product and a guy phoned the next day to make sure all was ok etc! Very smooth and impressive delivery and transaction!”

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Posted 3 weeks ago

“Always courteous and helpful communications, with quick and efficient delivery of kit.”

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Posted 3 weeks ago

“First the good,price matched a item I got quoted at the London canjam and the final delivery week updates were good.Now the bad,I was quoted 15 days delivery and after 6 weeks still no delivery It seems the they wait until they can fill a pallet of goods from the supplier before sending.I received My order after eight weeks.”

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Posted 4 weeks ago

Hi Peter, Thank you for your review and your patience throughout the process. We're glad to hear that you appreciated the price match and the delivery updates, but we sincerely apologise for the delay you experienced with your order. We strive to provide timely delivery; however, in some cases, there can be unforeseen delays in shipping, especially when waiting for supplier shipments. You are quite right in regards to trying to combine multiple shipments together from the factory - this can be essential in allowing us to offer a price reduction as well. We understand how frustrating this can be, especially when expectations are set for a shorter delivery time. We truly appreciate your feedback as it helps us to improve our service moving forward. Should you have any further concerns or questions, please don't hesitate to reach out to us. Take care, Team Audio Emotion Ltd

Posted 3 weeks ago

“I've dealt with Gary for years and always had excellent service. The latest item I purchased is great value for money, some Cardas speaker cable. I particularly like to get value for money on second hand gear and regularly check Audio Emotions used section. Another happy customer.”

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Posted 1 month ago

“I e-mailed the team with a question and had a response within the hour. i ordered the item in question and it was in stock. As i had ordered it before 1pm it arrived promptly the following day. A great company to do buy from. I would recommend to anyone.”

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Posted 1 month ago

“I bought my system (for vinyl and CD) from Audio Emotion some years ago and found both service and products excellent. I had a full day in their listening lounge playing familiar records and CDs to check the arranged set-up and it was great. They delivered everything in person and assisted with set-up in my home, and took away my part exchange system. The back up support has been good, too. My pre-amp recently gave up the ghost and the upgraded replacement has slotted in very nicely - and all conducted via email and postal delivery. All in all, a positive outfit, which I routinely tell others about should they be seeking a top notch audio experience.”

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Posted 1 month ago

“Great communication. Fast shipping Posh invoice!”

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Posted 1 month ago

“I will definitely recommended Audio motion and the team. Thank you .”

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Posted 1 month ago

“Hi, very pleased with the service. Item arrived promptly and item was as described (used item). Many thanks Ian.”

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Posted 1 month ago

“Excellent range and Well priced offerings. very efficient logistics have used on a number of occasions and always a very positive experience. Highly recommended.”

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Posted 1 month ago

“Prompt postage and easy purchase”

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Posted 1 month ago

Audio Emotion Ltd is rated 4.9 based on 1,195 reviews