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Atlantis Office LTD Reviews

4.8 Rating 897 Reviews

96 %

of reviewers recommend Atlantis Office LTD

Company Reviews

4.8

Based on 897 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01206 586858

Email:

sales@atlantisoffice.com

Location:

Ivell House, Commerce Way, Colchester
CO2 8HL

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Atlantis Office LTD 5 star review on 9th January 2024

Atlantis Office LTD 5 star review on 26th January 2022

Atlantis Office LTD 5 star review on 24th January 2022

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Atlantis Office LTD 5 star review on 9th January 2022

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Atlantis Office LTD 5 star review on 9th January 2022

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Atlantis Office LTD 5 star review on 9th January 2022

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Atlantis Office LTD 5 star review on 9th January 2022

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13

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company - I’ve ordered twice from them now. Each time communication has been spot-on. My particular orders weren’t always in stock, but I was emailed almost straight away with alternative products. The alternatives offered are always very similar to what was originally requested, on my most recent purchase I actually preferred the alternative to my original order, and it was slightly cheaper. I was refunded straight away with the difference. No hassle or fuss. There was a bit of a delay with the courier company, but Katy was on the case chasing them and keeping me updated. I love the customer service which is why I keep coming back.”

“Product as expected, good quality, delivery drivers got lost but eventually found the place, to be fair post code didn’t exist on google maps.”

“Atlantis offer great customer service. In trying to find and order my item, I emailed for info and received a response within 24 hours. An order was laced and the item was processed and dispatched swiftly. I only removed 1 star because DPD - the courier used - failed to deliver the item to my address. I received the usual 'customer not available' email from DPD, which wasn't the case because I work from home and have my desk positioned about 4 meters from my front door. DPD need to try harder or Atlantis needs to switch their courier firm.”

“Great service - I was having problems with making online payment so called and they picked up my order straight away and took payment over the phone. The chair arrived within 2 days and is lovely quality. The porters are all really happy with it. We opted for one that is made for 24/7 use and to take a heavy weight, time will tell if it's as good as it says it is. So far so good though. Would recommend.”

“Ordered a harrier swivel chair, which arrived the next day. Very easy to put together. Has all the adjustments you would want from an ergonomic chair, so is providing perfect support to my back. Contacted company via email with a couple of questions afterwards and received speedy replies.”

“User Friendly website. Delivery as advised, on time. Good communications. Chair spec is as described online. Good quality.”

“Very pleased with mym choice of chair, worth waiting after my order was briefly delayed while new stock was coming.”

“Great service and fast delivery. Unfortunately, the chair itself is pretty uncomfortable. There's insufficient padding at the front of the seat so my legs go numb, and I can't configure the back rest in any way that doesn't give me backache. Oh well.”

Hi Adam, Sorry to hear this, if you'd like to contact us we can talk you through the controls of the chair to get it to fit. Atlantis Office 01206 586858

“A few small hiccups in ordering, however, these were dealt with in a professional manner by Atlantis staff who communicated promptly to rectify my order. I am happy with my purchase experience!”

“Chair is very comfortable and worth the wait. There was a bit of a delay and dome confusion with the delivery but got there in the end - hence only 4 stars.”

“A decent chair for the money. Only issue to stop it being 5* was that one of the screws didn’t line up and it was the devils own job to get it assembled because of this”

“The chair is very comfy looks good well worth the money good customer service”

“Staff at the showroom were helpful but not intrusive. Full range was not on display, but there was still a lot of choice. Ordering process and delivery was easy and efficient.”

“Very good selection of office chairs to check and order. knowledgeable and helpful staff. Option of personalisation of chair was handy. Chair arrived earlier than planned”

“A little disappointed after ordering an item that was marked as ‘in stock’ to be told that it actually wasn’t available but would be in stock in a couple of weeks, which was then extended a further week. On the other hand, to be fair, I was contacted quickly and given the option to cancel, but decided to stick with it as after a lot of research this was the chair I wanted. It did arrive by the final deadline and I am very pleased with the product.”

“Office chair well made and excellent leather, very easy to put together, but not enough height adjustment if you are tall”

“Atlantis Office were very helpful when I was trying to make a payment via PayPal. I rang the company and the staff member I spoke to noticed that my order hadn't gone through and suggested placing the order over the phone. The lady was very kind, courteous and explained everything. Putting my office chair together was tricky. Two of the rubber washers wouldn't stay in place and kept falling into a groove. I manged to put everything together after getting advice from Atlantis Office but I'm not convinced I did a good job.”

“I was very happy with the service provided by Atlantis Office. I was kept informed about the progress of my order and when delays occurred, I was offered an alternative product. Thank you for your help.”

“easy chair to put together. The support from Atlantis was on point when DHL lost the first chair. Atlantis sent another out right away. then DHL delivered the first chair at the end of the week. and took 2 days to pick it up. Atlantis really helpful, DHL a real pain in the backside.”

Atlantis Office LTD 4 star review on 24th December 2020

“Excellent. Exactly what I wanted. Just one problem . The screws holding the arms keep working loose and they are hex screws and difficult to screw back without a special tool.”

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Atlantis Office LTD is rated 4.8 based on 897 reviews