Assots London Reviews

Name: Assots London
Address: 279, Wyndhurst Road, Birmingham, Birmingham
Rating: 4.62

4.6 Rating 2,335 Reviews

91 %

of reviewers recommend Assots London

4.6

Based on 2,335 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bag came fairly soon and all ok with delivery”

Helpful Report

Posted 1 year ago

“Service was excellent very quick and speedy, well packaged, but not the colour advertised, much darker than expected . Unfortunately for this reason I returned the handbag and am still awaiting a refund.”

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Posted 1 year ago

“The leather was not soft like I thought it would be and it has a rough feel to it.The Assots logo on the front is at a slight angle,the lining looks a bit cheap.”

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Posted 1 year ago

“The purses are well constructed with amazing use of space. However, of the 3 purses, 2 were off colour. The 2 grey purses were beige and brown. I’m very unimpressed! Given the hassle and expense of returning the bags from a foreign land (about 50% of the cost of the bags), I will dye them. The grey bags will have beige or brown zippers. It’s disappointing. At least they were on sale.”

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Posted 1 year ago

“Disappointed with the quality and not provided with any returns details or procedure. One to beware of!”

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Posted 1 year ago

“Was disappointed with my bag it looked bigger than it was was quite small really”

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Posted 1 year ago

“A bit unhappy as the colour was not what I wanted when I got in touch with Assots they said, due to the naked nature of this leather type, there is a lot of variation in the grey colour. Some are light while others are darker. Please advise whether you wish to return the item and we would be happy to process your refund once we receive your return but you would have to pay for sending this back themselves”

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Posted 1 year ago

“I have not purchased from ASSOTS before, and i have not seen the bag purchased as its a gift, But i will know if its a good product when i ask the person its intended for.”

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Posted 1 year ago

“Lovely bag but I had to return it as it wasn't quite right to fit my mobile and als it had been bent in the post and I couldn't straighten it.”

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Posted 1 year ago

“The bag was good but I ordered grey and received a beige bag with pink zips!”

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Posted 1 year ago

“They need to wrap in bubble wrap or something. It was just bunged in an envelope so doesn't give the impression that the company cares about its products.”

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Posted 1 year ago

“Useful bag for a few small items. Product was well constructed but the quality of the leather was disappointing being scuffed in a number of places.”

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Posted 1 year ago

“Excellent speedy delivery service, but bag not the quality I’d hoped for. The leather feels thin and somewhat ‘harsh’ rather than being something that will improve with age, becoming softer and more polished, it feels more like it will fall apart with wear. Sorry, as I’ve had good products from Assots before… maybe because this isn’t ’Assots’ branded?”

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Posted 1 year ago

“I love it but wish it was bigger”

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Posted 1 year ago

“I recently bought the Agatha vintage VT real leather cross body bag online. The order went through very smoothly. However, just one point I'd like to make is that I ordered the 'Distressed Grey' and it wasn't remotely grey but more of a taupe or oatmeal colour. I checked the label thinking there must have been an error but it did state 'Distressed Grey'. I'm keeping it because I really like the design of the bag and can use it.”

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Posted 1 year ago

“Not as pleased with this handbag as with the other 3 I have purchased. Colour not as expected but acceptable”

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Posted 1 year ago

“Easy to order and the bag was delivered quickly”

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Posted 1 year ago

“Quality poor, looks like faux leather, would never of paid full price, will not be ordering from this company again as I felt description did not meet a true likeness.”

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Posted 1 year ago

“Leather too hard”

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Posted 1 year ago

“I would have given this 4stars but the bag had no liner also did email you to see if I could purchase the liner separately but no one got back to me”

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Posted 1 year ago

Assots London is rated 4.6 based on 2,335 reviews