Assots London Reviews

Name: Assots London
Address: 279, Wyndhurst Road, Birmingham, Birmingham
Rating: 4.63

4.6 Rating 1,963 Reviews

91 %

of reviewers recommend Assots London

4.6

Based on 1,963 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how Assots London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love it but wish it was bigger”

Helpful Report

Posted 1 year ago

“I recently bought the Agatha vintage VT real leather cross body bag online. The order went through very smoothly. However, just one point I'd like to make is that I ordered the 'Distressed Grey' and it wasn't remotely grey but more of a taupe or oatmeal colour. I checked the label thinking there must have been an error but it did state 'Distressed Grey'. I'm keeping it because I really like the design of the bag and can use it.”

Helpful Report

Posted 1 year ago

“Not as pleased with this handbag as with the other 3 I have purchased. Colour not as expected but acceptable”

Helpful Report

Posted 1 year ago

“Easy to order and the bag was delivered quickly”

Helpful Report

Posted 1 year ago

“Quality poor, looks like faux leather, would never of paid full price, will not be ordering from this company again as I felt description did not meet a true likeness.”

Helpful Report

Posted 1 year ago

“Leather too hard”

Helpful Report

Posted 1 year ago

“I would have given this 4stars but the bag had no liner also did email you to see if I could purchase the liner separately but no one got back to me”

Helpful Report

Posted 1 year ago

“I was a bit disappointed when I received the parcel at the state it was in, fair enough I got it in the sale at half price, but it was still a significant amount of money to warrant sturdier packaging, I would have been very unimpressed if I'd paid full price and it arrived like this, there was also what looked like glue on the bottom corner which I needed to remove. It was a birthday present and the recipient liked the bag, but I'm not sure I would purchase again.”

Helpful Report

Posted 1 year ago

“The quality was very good but I disliked how wide the strsp was. It felt too chunky so reluctantly I had to return. However, I wld certainly consider them again. Refund was very prompt.”

Helpful Report

Posted 1 year ago

“Nice but not exceptional”

Helpful Report

Posted 1 year ago

“I used to have exact same bag , it was the perfect size and had all required compartments. It was the main reason for me to choose the same bag”

Helpful Report

Posted 1 year ago

“It would have been 5 star if my bag had arrived as described and shown online. However after contacting customer services I was told the bag is no longer manufactured with the robin charm. As this is known it really should be made clear at the point of purchase. I have however kept the bag as I liked the size, colour and the leather but instead of loving it, it’s just ok. I’ve got to say I will think twice about ordering from this company again online as I can’t trust the description given.”

Helpful Report

Posted 1 year ago

“Paid for fast delivery and was disappointed with the service, as my order was not processed in time. Wgen someone request for fast delivery it should be treat as such. Regards”

Helpful Report

Posted 2 years ago

“Service good”

Helpful Report

Posted 2 years ago

“Bag bought previously was very happy with , poor packaging this time”

Helpful Report

Posted 2 years ago

“Delivered on time.”

Helpful Report

Posted 2 years ago

“I had given you a 5 stars for this beautiful leather rucksack! After sending you an email 10 days ago, 4.1.2023 and a photo, I.m VERY disappointed as I haven't received any emails to solve this issue [1 of the straps has come off ] and I CANNOT use my bag! What are my options.? It.s not my 1st purchase with you. Hope to hear from you very soon. Yours sincerely C. Leschot Moore”

Helpful Report

Posted 2 years ago

“I ordered this laptop bag for Christmas gift it arrived on time ,however the bag was not the same size as described on the website therefore did not fit On emailing company they did respond promptly and I did get a full refund on the bag but you do have to pay for your returns and as this was advertised incorrectly I think I should have had my postage refunded too”

Helpful Report

Posted 2 years ago

“Felt disappointed”

Helpful Report

Posted 2 years ago

“Returns policy is not great that customer needs to pay postage and send receipt to claim back, would be much better if you supplied prepaid returns labels like most companies.”

Helpful Report

Posted 2 years ago

Assots London is rated 4.6 based on 1,963 reviews