Aspire Doors Limited Reviews

Name: Aspire Doors Limited
Address: Unit 2, Hayleys Manor Farm, Upland Road, Epping Upland, Epping Upland, Essex
Rating: 4.55

4.6 Rating 826 Reviews

89 %

of reviewers recommend Aspire Doors Limited

4.6

Based on 826 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

020 3744 0704

Email:

info@aspire-doors.co.uk

Location:

Unit 2, Hayleys Manor Farm, Upland Road, Epping Upland,
Epping Upland
Essex
CM16 6PQ

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Aspire Doors Limited 5 star review on 3rd August 2026

149

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with the service and the quality of doors. All doors arrived damaged. Very poor! My concerns were not taken seriously and no satisfactory solution offered to my complaint, despite several attempts. Do not order from this company!!”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to leave your feedback, although we'd just like to double check whether this review was meant for us. Checking your delivery photos show that all items were delivered in good condition, and signed for in good condition too. We also have no communication from you - email or phone calls - reporting any issue of any kind. Is it possible that this review was meant for a different company? All the best, The Aspire Team

Posted 1 month ago

“does not last long , very flimsy”

Helpful Report

Posted 3 months ago

“Product looks nothing like the supplied images on website. Worst design for ease of fitting and maintenance. Measures in manuals not match what you get in pre cut and shaped side bits you don’t cut. Poor instructions. Missing parts.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to write your review, although of course we're disappointed to hear your feedback. We replied to your email from over the weekend querying whether you had a missing part, and clarified that you have everything you need. We want all of our customers to be happy with their doors, so if you could please get in contact with us then we would like to find resolutions for the other concerns raised in your review. We hope to hear from you soon, The Aspire team

Posted 4 months ago

“Door rail has already fallen apart , really poor quality”

Helpful Report

Posted 8 months ago

“So far not so good. Was suppose to be having our Black Heritage French doors delivered today but have just received a phone call advising somthing isn’t ready with the doors and they only deliver on Monday but next Monday is a bank holiday so have to wait another 2 weeks for delivery. I have booked the day off work today and organised builders to my house today to fit the doors and this is stopping the job from proceeding. I’m waiting on a call back off the aspire team so I’m hoping this gets resolved quickly.”

Helpful Report

Posted 11 months ago

“Some doors were not in stock at the time of order, so placed a preorder. Had to chase endlessly to get any kind of follow up on delivery and information. By the time the preordered doors were available the ones in stock had been sold. Got a refund. Will not be using again.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave your review, although we're of course sorry to hear your disappointment. As the arrival date from the supplier of the pre-ordered stock was pushed back beyond a date that was workable for you, we refunded your order as soon as it was confirmed you wished to cancel. We regret that the delay to the arrival of the new stock meant that it was no longer feasible for your project. If we can assist further in any way then please just let us know. All the best, The Aspire team

Posted 1 year ago

“Would 100% not recommend this company paid £150 for an internal door it’s came absolutely horrendous quality and when I’ve requested to return it for a refund I’m broke they can accept it but £108 will be deducted from my refund”

Helpful Report

Posted 1 year ago

“Where do you start. As we were unfortunately unaware of when delivery would be as we had no email to inform us only a phone call a short while before delivery which we missed so the delivery was left outside under a boat on our drive rather than in an unlocked garage 3 metres from the boat We then had to phone a family member to put In said garage Then when we started to assemble the doors two pieces of brackets were missing delaying the installation by a week by which time our fitter ran out of time to install before he had to go to another job and can’t return until late November so can’t really say the service has been anything but a pain and won’t be recommending your company”

Helpful Report

Posted 1 year ago

“Door cill split after just 6 months … I was told my guarantee wasn’t valid as I hadn’t followed the instructions , the underside of the cill wasn’t painted , the split however was on a join of two pieces of wood fixed together to make the cill clearly a fault … not due to the elements as one fixed panel and one door also spilt … these both have been treated sufficiently!? I only asked for compensation to fix the problem not replace ☹️ I am now left with having to pay for them to be fixed and see this repair every day 🤷🏽‍♀️”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to write your feedback, and we're of course sorry to hear that you're dissatisfied. As you mention in your review, the underside of your frame / cill section was not painted on site like the rest of the set - it was left completely untreated. As we explained in our emails to you, this means that over the last 6 months water has been soaked up into the unprotected timber, and resulted in the swelling and splitting of the cill along the joint line. While we will always do what is reasonably possible to assist our customers, unfortunately we cannot cover the cost to repair an issue that's been caused by the incomplete treatment of a door set. If you would like to discuss any of this further, or would like any additional advice on repairing the set, then please just let us know and we'll assist in any way we can. All the best, The Aspire team

Posted 2 years ago

“Terrible. The doors I ordered which said were in stock on their website were not. No one contacted me to say they didn't have them. Even after I emailed them asking. Called them and asked what was going on. Asked for a refund. Which I still haven't had nearly a week later. They owe me nearly £2000.00 and still haven't paid me back! No communication and no care or attention. Just another faceless online company who clearly do not even stock their own doors.”

Helpful Report

Posted 2 years ago

“Customer service poor”

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Posted 2 years ago

“Disappointed. Delivery arrived evening of 23rd November. It was only on opening the package of the frame and starting to build that we realised 2 pieces were missing. I have sent and email and multiple voicemails but I am yet to have a response. I would appreciate it if some one could get back to me as a matter of urgency!”

Helpful Report

Posted 2 years ago

Hi Emma, Thank you for leaving your review, although we are of course saddened to hear of your disappointment. We are closed at the weekends, which is why your email sent Friday 7:20pm and voicemails over the weekend did not receive responses on Saturday or Sunday. As it is now first thing Monday morning, we will come back to you and investigate the issue you have raised. Now our office is open, we will of course identify the source of the problem and resolve it as matter of urgency. All the best, The Aspire team

Posted 2 years ago

“Great service doors delivered fine and fitted perfectly! Sadly rubber has all come off doors and they have cracked at the bottom !”

Helpful Report

Posted 2 years ago

“Ordered 4 panel doors in white, Took 2 days for 2 fitters to install due to the alignment issues with side panels. Had to add additional framing + Top Foam to hold the weight of doors + Holes in tiled floor for side panels. Was it worth in the end? Absolutely not when the doors were hanging in the air with delicate magnet hinges and magnet door lock! I always worried that 1 day these magnet hinges holding the doors from the top frame will come off. One of the door panel almost crushed my little boy as the door fell on him, luckily I had Sofas close by so the door fell onto the sofa. only 1 panel is broken with 2-3 broken tiles. I'm just glad that door didn't fall on my child. Lost £600 on doors + 2days Labour cost + Add on items + damaged flooring”

Helpful Report

Posted 3 years ago

“Worst experience of my life. I wish I didn’t come across this company. The doors don’t fit my living room and also my builder said the quality of them isn’t fantastic which means they won’t hold much heat so want to return them however the company are charging me £132 to return them, so unfair!”

Helpful Report

Posted 3 years ago

Hi Sabba, Thank you for taking the time to leave your feedback, although we are of course sorry to hear how you feel. In the event of a customer wanting to return their doors when there is no issue with the product, then we have to deduct the haulage costs involved from the eventual refund. Doors are large items, and are therefore relatively costly to deliver and return. We cannot carry the cost of a customer changing their mind on an item, as we would be left out of pocket for something beyond our control. All of this is explained in the FAQ section of our website which is available to view before you buy from us. With regards to your builder's comments, this is because you purchased internal doors from us to go between your living room and your conservatory, when British building regulations require you to have an external grade set in that type of opening. While we of course want all of our customers to be happy with their experience with us, we cannot reasonably be expected to bear the returns costs involved if a customer orders an internal door set for an opening that required an external set. All the best, The Aspire team

Posted 3 years ago

“Loved my doors to begin with but after time the factory finish hasn't lasted the 2 years and now the doors are ruined as water has got in the seals. Have emailed for help but aspire haven’t been helpful been told the panels can be replaced but I will have to pay for them. We stained in the summer to preserve the colour and been told this was wrong even though it states online treat the doors to maintain. Unfortunately they say what we have used voids are guarantee but they don’t say online what products you should use !”

Helpful Report

Posted 3 years ago

Hi Mrs Thomas, Thank you for taking the time to write your review. Although we're glad that you loved your doors, we are of course saddened to hear your feedback. As explained in the emails with Izzy, the reason your guarantee was rendered void is because you used Treatex Oil on your external bifolds (not a stain). The instructions supplied with your doors stated specifically that varnishes, oils and waxes should not be used as they would invalidate your guarantee. A stain system should have been used to maintain your doors. To compound the problem, the Treatex product used contained Hydrotreated Heavy Naptha which is a chemical used in silicon sealant remover. This chemical has eaten away at the silicon sealant around your glazing units and is causing the water ingress that you are unfortunately experiencing. This is of course not the fault of the doors, and not something we can be held responsible for. All of the above was explained by Izzy in prompt and polite email exchanges, so we are disappointed to hear that you feel we have been unhelpful. We of course want all of our customers to be happy with the doors they buy from us, so please let us know how you'd like to proceed with the replacement panels and we'll get them to you as soon as possible. All the best, The Aspire team

Posted 3 years ago

“Ordered magnetic tubular latches from aspire. They sent me a door handle instead. I spoke to the guy who was going to sort it out , still awaiting my latches , poor service”

Helpful Report

Posted 3 years ago

Hi Garry, Thank you for your review and we are of course sorry to hear that you are unhappy with our service. I have had a look into this and have found your email in our Junk Folder, perhaps due to the image attached. I have emailed you this morning to just confirm a few details with you so we can get this rectified right away. Thanks, The Aspire Team

Posted 3 years ago

“The door quality was very poor. All the timber inside was visible the massive crack on the left hand side probably from delivery because door wasn't even wrapped as it should be. Very disappointed”

Helpful Report

Posted 4 years ago

Hi Oksana, Thank you for taking the time to leave us your feedback. We're sorry that your front door received damage in transit. Once we were made aware of the damage, we suggested that we swap the item for a replacement as soon as possible, but you decided to return the door for a refund. We're sure you would have been happy with the door if supplied with a replacement. All the best, The Aspire team

Posted 4 years ago

“Disappointing. Bought a 2.4m white diy kit. Missing bolt pack parts, inaccurate timber components resulting in doors not closing properly, oversize parts that meant rebate & frame dimensions not as instructions”

Helpful Report

Posted 5 years ago

Hi Gary, Thank you for taking your time to leave your feedback, and we're sorry to hear about the issues you've experienced. After speaking with our support team, it seems there are still emails being exchanged finding resolutions for you. Our team will do all they can to remedy any problems you have. All the best, The Aspire team

Posted 5 years ago

“INSTRUCTION MANUAL ARE NOT VERY CLEAR. BIFOLD DOOR ARE NOT OPEN FULLY. NOT RECOMMENDED AT ALL. WASTE OF MONEY”

Helpful Report

Posted 6 years ago

Hi there, Thank you for leaving us your review. We're a little confused by your response though, as your only order with us was placed over 3 years ago. Are you sure it's our product that you're currently having trouble installing? Please give us a call and we'll help solve any issues you have. All the best, The Aspire team

Posted 6 years ago

Aspire Doors Limited is rated 4.6 based on 826 reviews