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Aspire Doors Limited Reviews

4.6 Rating 785 Reviews
89 %
of reviewers recommend Aspire Doors Limited
Company Reviews Product Reviews
55
 Metrics Info
4.6
Based on 785 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Aspire Doors Limited Reviews
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Phone:

020 3744 0704

Email:

info@aspire-doors.co.uk

Location:

Unit 2, Hayleys Manor FarmUpland Road, Epping UplandEssex
Epping Upland
CM16 6PQ

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Anonymous
Verified Buyer
“The delivery was quick and kept in touch. However the folding door set was awful. The instructions were poor. There was a big gap between the top of the doors and the frame. And they are not very stable - the one bottom lock is insufficient for the size of doors. All this was not obvious from the photo (which shows it as a tight fit). Spend more and get folding doors from another place.”
Helpful Report
Posted 6 years ago
Hi Esther, Thank you for taking the time to leave us a review. We are disappointed to hear that you are unhappy with your doorset. I have checked all of our emails, and can find no correspondence from you regarding this issue. When convenient, please get in touch on 0203 744 0704, or email our support team on support@aspire-doors.co.uk so we can look into this for you. Kind regards Aspire Team
Posted 6 years ago
Anonymous
Verified Buyer
“Was told the next day that nothing I wanted was actually in stock even though the web site was selling it.”
Helpful Report
Posted 8 years ago
Hi Belinda, As was explained at the time, another customer also placed an order overnight for the same product. As we had one item left in stock and their order was placed before yours, we are obliged to fulfill the earliest order. Like the vast majority of businesses, our new orders are not monitored throughout the night, they are entered into the system the next day and the available online products are adjusted accordingly. We contacted you first thing the following morning to make you aware of the issue, and refunded you immediately. As you placed your order just after 9pm and we called you just after 9am, you were notified and refunded inside 12 hours, despite the fact that your order was made over night. While we obviously regret the mutual disappointment that you weren't able to buy a product from us, we do not believe that the accurate details of this situation warrant a 1 star review of our company. Regards, The Aspire Team
Posted 8 years ago
Anonymous
Verified Buyer
“The doors arrived on time and seemed to be in good order. Once we had fitted the doors we realised that the slave door was slightly warped. We managed to throw the hinge slightly to sort it. The drips for the bottom of the door were both so badly warped that we couldn't fit them, we were also missing 2 white caps for the vents! You said you were sending out replacement drips and vents when I emailed and called, however its now been 2 weeks and we have nothing! Its extremely inconvenient as we cannot invoice the customer until we have these things. I will definitely not be using or recommending Aspire again.”
Helpful Report
Posted 8 years ago
Hi Colin, We're sorry to hear how you feel following your order with us. There are, however, a couple of things that we feel should be clarified. At no point was it mentioned to us that you had an issue with your slave door, despite emails and phone conversations discussing the replacement parts you required. We are of course pleased that you were able to rectify the apparent problem, but it was not something we were made aware of. With regards to the replacement parts, the first batch was posted out to you on April 5th once we'd confirmed the necessary information via email. We then had a phone call from you towards the end of last week to say the items still hadn't arrived. We immediately agreed to send out another batch without question, but of course the Easter Bank Holiday weekend causes delays across any service. Whilst we are incredibly sorry for the inconvenience that you have suffered, we feel that the above review implies we have done nothing to resolve the issue. The items will reach you within the next day or so, but if you would like to discuss this further then please don't hesitate to call our office. Kind regards, The Aspire Team
Posted 8 years ago
Anonymous
Verified Buyer
“Company delivered the wrong doors initially, got the correct ones delivered which was great service however, the measurements provided for brick work opening were completely wrong leaving us with the wrong opening.”
Helpful Report
Posted 9 years ago
Hi Michala, We are very sorry you were unhappy with your experience with us, despite resolving the incorrect item by swapping the doors over the very same day. That said, all door set and required brickwork opening measurements specified on our site are correct to the millimetre, including tolerances for installation, hardware and adjustment after fitting. Given this and the fact that no previous customer has ever had problems with any of our dimensions, the only feasible cause for this issue is the installation by your tradesman, which we cannot be held responsible for. Thanks, The Aspire Team
Posted 9 years ago
Aspire Doors Limited is rated 4.6 based on 785 reviews
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