I must stress my disappointment with Aspire Doors in their customer service following a complaint with their product. I purchased 2 x 4 door external bi-fold laminate doors just over 2 years ago and I'm extremely sad to say that they have shown signs of severe moisture ingress around the frame. I contacted Aspire to explain the problem but they informed me it was due to my lack of "maintenance" which they say should have included "keying back" the laminate and staining it at least once a year. Despite their website indicating that as I purchased pre-finsihed doors which had been factory treated and should last for 2 years prior to the need for maintenance, it was may failure to maintain the door which had led to the defect and therefore not worthy of a replacement. At no time was I given any information about how to "key back" laminate. When I explained to them about it only being 5 months after the 2 year recommended time frame for maintenance as indicated within their frequently asked questions on their website, they said this was weather dependent and as we had had so much wet weather recently, I should have known the doors would need a more frequent level of maintenance. My main complaint is that after only 2 years, although Aspire say I shouldn't need to treat my doors, I now have severe water ingress and they will not accept that after such a short period of time despite the weather this is unacceptable and are quite happy to blame my poor upkeep. I would like to make people aware that although a company will give you a high standard of service and delivery until they have your money, what makes a great company is their commitment to delivering and maintaining a good quality product especially after only a few years. I feel disappointed that a company can write unrealistic standards of maintenance online to ensure that if their product is substandard they can they blame you and fail to replace at their expense.