“Ordered something which was "in stock" online only to find out it was "out of stock" and they could not fulfil my order even though my full payment went through. Poor website management. Refund given but that is not the point here.”
“I took some jewelry into the shop. All gold and some broken pieces. Two main items were a ring and a bracelet. I was offered £55 for the ring and £165 for the bracelet. In particular i was told that although the ring was gold the stone was glass and it would be used for gold only. I went past yesterday and saw both the ring and the bracelet in the window. The ring priced at £295 and the bracelet priced at £895. I was flabbergasted. I went into the shop to query this extortionate increase in value. The manager denied any responsibility and said that head office made all decisions. In fairness he did offer to let me buy the ring and bracelet back, which i was willing to do, for the price i sold them for but when he found the receipt it didn't give a breakdown of individual pieces so he offered to sell them back to me for £450, which was the accumulative amount of everything I'd given him. If I'd agreed that would have meant giving the store the rest of the gold for free. I purposely took the jewelry to Arthur Kay as I thought it was a trustworthy institution. A family firm with principles. I now realise that this isn't the case and warn all others to shop and sell elsewhere. Underhand, as the previous reviewer stated should be above the sign over the door. Very very poor Arthur Kay and so so shoddy. You should be ashamed.”
“Very underhanded business dealings, I took a Gold item in to sell was offered £45 it was close to closing time, and I needed the money for car park. I knew it was worth more than the gentle had said but needing the money, I had to sell. Wasn't worth more than £45, but go back into town the day after and it is in the window for £295. I should have gone elsewhere I would have got way more for what I sold.”
Thank you for your review and for bringing this matter to our attention. We have spoken to the in store team and they have confirmed you are correct that you were offered £45 for your item of pre-loved jewellery. However, the item in the window is sold with an accompanying chain and priced accordingly for sale at £295.
Kind Regards
Arthur Kay & Bro.
“This is the third year running I have bought a Swarovski Xmas star from Burns. Each year they have been the cheapest I could find and delivery was always very quick. I hope to buy again from them next your.”
“Absolutely fantastic service ,ordered a Swarovski iPhone case was much cheaper than in other shops and online and it was delivered in 2 days.
5*service wouldn't hesitate to order from them again .”
“Items arrived promptly.
All good quality.
One box damaged due to poor packing and seal with sticky tape, box tore when opened & this was for a gift .
Otherwise very pleased”
“Orders dispatched and delivered promptly and arrived in perfect condition. Delighted with my purchases and got quality Coeur de Lion jewellery at a great price. Please stock more of this range, it is very difficult to find this on the High Street and a collector like me always has to source this jewellery through on-line shopping. Will definitely use your site again, thanks xxx”
