Arthur Kay & Bro. Reviews

Name: Arthur Kay & Bro.
Rating: 4.80

4.8 Rating 658 Reviews

100 %

of reviewers recommend Arthur Kay & Bro.

Company Reviews

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Visit Website

Phone:

0161 834 0332

Email:

enquiries@arthurkayandbro.com

Location:

2, Market Street, Manchester
M1 1PT

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very underhanded business dealings, I took a Gold item in to sell was offered £45 it was close to closing time, and I needed the money for car park. I knew it was worth more than the gentle had said but needing the money, I had to sell. Wasn't worth more than £45, but go back into town the day after and it is in the window for £295. I should have gone elsewhere I would have got way more for what I sold.”

Helpful Report

Posted 4 years ago

Thank you for your review and for bringing this matter to our attention. We have spoken to the in store team and they have confirmed you are correct that you were offered £45 for your item of pre-loved jewellery. However, the item in the window is sold with an accompanying chain and priced accordingly for sale at £295. Kind Regards Arthur Kay & Bro.

Posted 4 years ago

“Customer service is terrible for a start. I went in there to enquire about some gold I had. Spoke to me like muck & offered me half of the actual gold price. Complete rip off. Don’t take you metals to these guys as they will have your pants down. Totally day light robbery. The prices they have on there pieces also is an absolute joke. Stay away guys, plenty more jewellers In Manchester City centre”

Helpful Report

Posted 1 year ago

“Prices are an absolute rip off. They offer you peanuts for your items but then charge a fortune for them when they resell. Do not shop or sell your items here - there are much better alternatives. You will find much better prices elsewhere.”

Helpful Report

Posted 1 year ago

“Absolute bandits and liars. They don’t tell the truth. My ring was sold the week before I went in but they didn’t inform me. When I chased the payment, I was told it would be 30 days after the sale but it was longer. DO NOT USE! They lie, under-value and are poor to pay.”

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Posted 2 years ago

“This place doesn’t even deserve 1 star but there is nothing less to select. There is something about this place that doesn’t sit well with me and I had a really bad experience with them but thankfully I managed to get my money back. I’m not going to go into any detail but would advise anyone thinking of going here to do their research and be very careful.”

Helpful Report

Posted 3 years ago

“I was given gift vouchers as a "gift" went to redeem them here and what a joke of a business. Awful. Underhand in an understatement. They point blank refused to accept them. Gave me the runaround (we have to speak to our Directors) who also happen to be a bunch of toilets. Seriously avoid this set-up.”

Helpful Report

Posted 3 years ago

“I took some jewelry into the shop. All gold and some broken pieces. Two main items were a ring and a bracelet. I was offered £55 for the ring and £165 for the bracelet. In particular i was told that although the ring was gold the stone was glass and it would be used for gold only. I went past yesterday and saw both the ring and the bracelet in the window. The ring priced at £295 and the bracelet priced at £895. I was flabbergasted. I went into the shop to query this extortionate increase in value. The manager denied any responsibility and said that head office made all decisions. In fairness he did offer to let me buy the ring and bracelet back, which i was willing to do, for the price i sold them for but when he found the receipt it didn't give a breakdown of individual pieces so he offered to sell them back to me for £450, which was the accumulative amount of everything I'd given him. If I'd agreed that would have meant giving the store the rest of the gold for free. I purposely took the jewelry to Arthur Kay as I thought it was a trustworthy institution. A family firm with principles. I now realise that this isn't the case and warn all others to shop and sell elsewhere. Underhand, as the previous reviewer stated should be above the sign over the door. Very very poor Arthur Kay and so so shoddy. You should be ashamed.”

Helpful Report

Posted 3 years ago

“Ordered something which was "in stock" online only to find out it was "out of stock" and they could not fulfil my order even though my full payment went through. Poor website management. Refund given but that is not the point here.”

Helpful Report

Posted 9 years ago

“Walking passed today and a piece of jewellery caught my eye, I wasn't out to buy anything but went in on the spur of the moment just to look little closer at it, It was beautiful the lady who served me Rose was helpful but not pushy, she was happy to be asked questions about the pendant, and took time to chat and we felt even if we weren't going to buy she was still happy to spend the time to serve us. All in all a very pleasant experience and extremely happy with the piece we bought. Thank you Rose”

Helpful Report

Posted 1 year ago

“Honest mistake?! (Unfortunately I am unable to post a review with no stars!) I visited Arthur Kay and Bro Jewellers today to sell 21 pieces of jewellery I no longer want, all 21 pieces were taken into the back room to ‘check’ the carat value on 2 of the pieces, when returned to me, on counting them there were 2 pieces missing, it transpired that 2 pieces had ‘accidentally’ been left in the back room! Also, whilst I appreciate that gold values fluctuate day to day and shop to shop, I was then lowballed on the offer to purchase all 21 pieces by £1200, yes £1200 compared to the first offer I had got from elsewhere only 30 minutes previously, no prizes for guessing that i swiftly left, returning to the first place to sell everything, who I believe would still make a tidy profit no doubt despite paying me £1200 more than Arthur Kay offered Seller / Buyer beware !”

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Posted 3 years ago

“girlfriend was very happy”

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Posted 7 years ago

“This is the third year running I have bought a Swarovski Xmas star from Burns. Each year they have been the cheapest I could find and delivery was always very quick. I hope to buy again from them next your.”

Helpful Report

Posted 8 years ago

“Great service, fantastic communication, very quick delivery. Would happily use Burns for watches and jewellery in future.”

Helpful Report

Posted 8 years ago

“Very happy with my purchase and would highly recommend.”

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Posted 8 years ago

“Absolutely fantastic service ,ordered a Swarovski iPhone case was much cheaper than in other shops and online and it was delivered in 2 days. 5*service wouldn't hesitate to order from them again .”

Helpful Report

Posted 8 years ago

“Very good price with fast delivery that was free. Very happy.”

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Posted 8 years ago

“I've received my item after 24h! And I've just picked standard delivery. Well done!”

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Posted 8 years ago

“Very efficient service.”

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Posted 8 years ago

“Quick fast delivery and the item was cheaper on here than other websites”

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Posted 8 years ago

“Excellent communication. Item no longer in stock so prompt refund given.”

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Posted 8 years ago

Arthur Kay & Bro. is rated 4.8 based on 658 reviews