“Purchase made online, but follow up email received stating that the watch had been sold in a shop that day and as such I would not be receiving it as that was the last one. Disappointing not to receive the product due to a system error and despite payment being taken.
Worth noting that the after sales team did return my payment and Pippa did her best to offer a replacement and discount on other products...just a shame that the systems weren't in place to prevent the error in the first place.”
Hi Craig, thank you for posting your review, as always we appreciate all feedback even when the feedback is not so positive. We’re extremely sorry that you were affected by a rare glitch on the system unfortunately several customers were affected by this issue and sadly this took a few days to track down the bug and issue a fix. I am pleased to tell you that issue has now been fixed and measures have now being put in place to help prevent future problems. If you have any further enquires please do not hesitate to contact our team on firstname.lastname@example.org
“It looks like you will be receiving the watch back as it is not Waterproof. the watch is for a Triathlon and there is conflicting information contained within the instructions saying it is WATER RESISTANT to a depth of 100 Meters - that doesn't make sense what does that mean ?”
Good Morning Lisa,
We can only apologise that the item was out of stock. Unfortunately we had a slight issue with our stock system and the item had sold in store over the weekend. We hoped the offer of the newer charm for the same price would help but completely understand it wasn't an exact match.
Sorry we were unable to fulfil your order on this occasion.
If there is anything we can help with in the future please don't hesitate to get in touch.