“Delivery was quick and free but I searched through Google for the exact item and size and ended up with the wrong size. I am disappointed with this as the item is now out of stock and when I called to query the situation I was told that I entered the size incorrectly and would need to return the item at my cost.
Maybe it would be useful for the website to have a drop down menu with sizes so this doesn't occur again.”
“I wanted to buy a particular pair of Swarovski earrings that my wife loved. No stockists locally but after much searching found them at Burns Jewellers. Unfortunately out of stock but they had an e mail link to be notified when they were back in. Within 3 days I received an e mail, bought them and had them at my door”