“Honest mistake?! (Unfortunately I am unable to post a review with no stars!)
I visited Arthur Kay and Bro Jewellers today to sell 21 pieces of jewellery I no longer want, all 21 pieces were taken into the back room to ‘check’ the carat value on 2 of the pieces, when returned to me, on counting them there were 2 pieces missing, it transpired that 2 pieces had ‘accidentally’ been left in the back room!
Also, whilst I appreciate that gold values fluctuate day to day and shop to shop, I was then lowballed on the offer to purchase all 21 pieces by £1200, yes £1200 compared to the first offer I had got from elsewhere only 30 minutes previously, no prizes for guessing that i swiftly left, returning to the first place to sell everything, who I believe would still make a tidy profit no doubt despite paying me £1200 more than Arthur Kay offered
Seller / Buyer beware !”
“This place doesn’t even deserve 1 star but there is nothing less to select. There is something about this place that doesn’t sit well with me and I had a really bad experience with them but thankfully I managed to get my money back. I’m not going to go into any detail but would advise anyone thinking of going here to do their research and be very careful.”
“I was given gift vouchers as a "gift" went to redeem them here and what a joke of a business. Awful. Underhand in an understatement. They point blank refused to accept them. Gave me the runaround (we have to speak to our Directors) who also happen to be a bunch of toilets. Seriously avoid this set-up.”
“I took some jewelry into the shop. All gold and some broken pieces. Two main items were a ring and a bracelet. I was offered £55 for the ring and £165 for the bracelet. In particular i was told that although the ring was gold the stone was glass and it would be used for gold only. I went past yesterday and saw both the ring and the bracelet in the window. The ring priced at £295 and the bracelet priced at £895. I was flabbergasted. I went into the shop to query this extortionate increase in value. The manager denied any responsibility and said that head office made all decisions. In fairness he did offer to let me buy the ring and bracelet back, which i was willing to do, for the price i sold them for but when he found the receipt it didn't give a breakdown of individual pieces so he offered to sell them back to me for £450, which was the accumulative amount of everything I'd given him. If I'd agreed that would have meant giving the store the rest of the gold for free. I purposely took the jewelry to Arthur Kay as I thought it was a trustworthy institution. A family firm with principles. I now realise that this isn't the case and warn all others to shop and sell elsewhere. Underhand, as the previous reviewer stated should be above the sign over the door. Very very poor Arthur Kay and so so shoddy. You should be ashamed.”
“Very underhanded business dealings, I took a Gold item in to sell was offered £45 it was close to closing time, and I needed the money for car park. I knew it was worth more than the gentle had said but needing the money, I had to sell. Wasn't worth more than £45, but go back into town the day after and it is in the window for £295. I should have gone elsewhere I would have got way more for what I sold.”
Thank you for your review and for bringing this matter to our attention. We have spoken to the in store team and they have confirmed you are correct that you were offered £45 for your item of pre-loved jewellery. However, the item in the window is sold with an accompanying chain and priced accordingly for sale at £295.
Arthur Kay & Bro.
“This is the third year running I have bought a Swarovski Xmas star from Burns. Each year they have been the cheapest I could find and delivery was always very quick. I hope to buy again from them next your.”