Arthur Kay & Bro. Reviews

Name: Arthur Kay & Bro.
Rating: 4.80

4.8 Rating 668 Reviews

100 %

of reviewers recommend Arthur Kay & Bro.

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4.8

Based on 668 reviews

Customer Service
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Phone:

0161 834 0332

Email:

enquiries@arthurkayandbro.com

Location:

2, Market Street, Manchester
M1 1PT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was given gift vouchers as a "gift" went to redeem them here and what a joke of a business. Awful. Underhand in an understatement. They point blank refused to accept them. Gave me the runaround (we have to speak to our Directors) who also happen to be a bunch of toilets. Seriously avoid this set-up.”

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Posted 5 years ago

“I took some jewelry into the shop. All gold and some broken pieces. Two main items were a ring and a bracelet. I was offered £55 for the ring and £165 for the bracelet. In particular i was told that although the ring was gold the stone was glass and it would be used for gold only. I went past yesterday and saw both the ring and the bracelet in the window. The ring priced at £295 and the bracelet priced at £895. I was flabbergasted. I went into the shop to query this extortionate increase in value. The manager denied any responsibility and said that head office made all decisions. In fairness he did offer to let me buy the ring and bracelet back, which i was willing to do, for the price i sold them for but when he found the receipt it didn't give a breakdown of individual pieces so he offered to sell them back to me for £450, which was the accumulative amount of everything I'd given him. If I'd agreed that would have meant giving the store the rest of the gold for free. I purposely took the jewelry to Arthur Kay as I thought it was a trustworthy institution. A family firm with principles. I now realise that this isn't the case and warn all others to shop and sell elsewhere. Underhand, as the previous reviewer stated should be above the sign over the door. Very very poor Arthur Kay and so so shoddy. You should be ashamed.”

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Posted 5 years ago

“Very underhanded business dealings, I took a Gold item in to sell was offered £45 it was close to closing time, and I needed the money for car park. I knew it was worth more than the gentle had said but needing the money, I had to sell. Wasn't worth more than £45, but go back into town the day after and it is in the window for £295. I should have gone elsewhere I would have got way more for what I sold.”

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Posted 5 years ago

Thank you for your review and for bringing this matter to our attention. We have spoken to the in store team and they have confirmed you are correct that you were offered £45 for your item of pre-loved jewellery. However, the item in the window is sold with an accompanying chain and priced accordingly for sale at £295. Kind Regards Arthur Kay & Bro.

Posted 5 years ago

“Hat én nagyon vigyáznék ra mert ez lenne az álmom”

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Posted 6 years ago

“girlfriend was very happy”

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Posted 8 years ago

“This is the third year running I have bought a Swarovski Xmas star from Burns. Each year they have been the cheapest I could find and delivery was always very quick. I hope to buy again from them next your.”

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Posted 9 years ago

“Great service, fantastic communication, very quick delivery. Would happily use Burns for watches and jewellery in future.”

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Posted 9 years ago

“Very happy with my purchase and would highly recommend.”

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Posted 10 years ago

“Absolutely fantastic service ,ordered a Swarovski iPhone case was much cheaper than in other shops and online and it was delivered in 2 days. 5*service wouldn't hesitate to order from them again .”

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Posted 10 years ago

“Very good price with fast delivery that was free. Very happy.”

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Posted 10 years ago

“I've received my item after 24h! And I've just picked standard delivery. Well done!”

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Posted 10 years ago

“Very efficient service.”

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Posted 10 years ago

“Quick fast delivery and the item was cheaper on here than other websites”

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Posted 10 years ago

“Excellent communication. Item no longer in stock so prompt refund given.”

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Posted 10 years ago

“Great quality item packaged well and delivered next day, could not fault them.”

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Posted 10 years ago

“Prompt delivery, good choice of special offers, items well packed”

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Posted 10 years ago

“Item exactly as expected, nicely packaged and wrapped, fast delivery. Thank you.”

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Posted 10 years ago

“Items arrived promptly. All good quality. One box damaged due to poor packing and seal with sticky tape, box tore when opened & this was for a gift . Otherwise very pleased”

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Posted 10 years ago

“Orders dispatched and delivered promptly and arrived in perfect condition. Delighted with my purchases and got quality Coeur de Lion jewellery at a great price. Please stock more of this range, it is very difficult to find this on the High Street and a collector like me always has to source this jewellery through on-line shopping. Will definitely use your site again, thanks xxx”

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Posted 10 years ago

“First class service. Order arrived quickly.”

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Posted 10 years ago

Arthur Kay & Bro. is rated 4.8 based on 668 reviews