Aquability Reviews

Name: Aquability
Address: FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, Hampshire
Rating: 4.89

4.9 Rating 1,557 Reviews

99 %

of reviewers recommend Aquability

Company Reviews

Metrics

Info

4.9

Based on 1,557 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Aquability:

Aquability are the leading bathing solution company in the UK with tens of thousands of satisfied customers. Established for over 28 years, our experience in the design and manufacture of advanced bathing is second to none. The ultimate in practicality and safety, our products also look good and can be colour matched to your existing suite.

Visit Website

Phone:

0800 316 0110

Email:

customerservice@aquability.com

Location:

FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd,
FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd
Hampshire
GU14 0NR

Write Your review

Tell us how Aquability made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aquability 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the fitters work, very clean, tidy and helpful. I’m finding the tray is slightly slippy but other than that generally very happy. Would recommend Aquability.”

Helpful Report

Dear Mr Bembridge Thank you for your 4-star review! We're thrilled to hear that you were happy with our fitter's work and found them clean, tidy, and helpful. We appreciate your feedback regarding the tray surface and we will be in contact with you in the very near future to arrange for an inspector to check that the finish is correct and make changes if required. Your recommendation means a lot to us! Kind regards, The Aquability Customer Service Team

“No criticism of anyone, the fitters were on time and did a good job. The only thing that count be improved was the communication and the delivery time. Overall happy.”

Helpful Report

Dear Mr Dear Thank you for your 4-star review! We’re pleased to hear that our fitters made a positive impression with their punctuality and quality of work. We take your comments regarding communication and delivery time seriously, and we will strive to improve in those areas. Your overall satisfaction means a lot to us! Kind regards, The Aquability Customer Service Team

“We are happy they have resolved problems with the tap provided. Splash back was not fit upon installation but this was rectified. Am now happy with the installation.”

Helpful Report

Dear Mr Ellis Thank you for your thoughtful 4-star review! We're pleased to hear that the issues with the tap and splash back were resolved to your satisfaction. It’s great to know you are now happy with the installation. Your feedback is truly appreciated. Kind regards, The Aquability Customer Service Team

“I love the bath but it’s slightly too small for me that’s why I’ve given 4 stars not 5. Very happy with the service from the tradesmen to the office.”

Helpful Report

Dear Mr Dicken Thank you for your thoughtful 4-star review! We're glad to hear that you love the bath and appreciate the service provided by our team. Your feedback regarding the size is valuable to us. Our upright tubs are contoured to ensure maximum comfort whilst minimising the fill time. We do have a bariatric version which might suit providing you have sufficient hot water capacity. Our inspector will discuss all options with you during his visit. Kind regards, The Aquability Customer Service Team

“Rubbish didn't get collected on time but overall very happy with the job”

Helpful Report

Dear Mrs Bailey Thank you for your 4-star review! We're glad to hear that you're overall happy with the job, despite the hiccup with the rubbish being collected the day after installation. We appreciate your feedback and will work on improving our timing. Your satisfaction is important to us! Kind regards, The Aquability Customer Service Team

“Happy with the new shower and tray. Fitter was clean and tidy. Only downside was rubbish was left a while before collected but that would have been due to the Xmas period. Very happy”

Helpful Report

Dear Mr Kirby Thank you for your 4-star review! We're glad to hear that you're happy with your new shower and tray, as well as the professionalism of our fitter. We understand the holiday period can bring some delays, and we appreciate your understanding regarding the rubbish collection. Your satisfaction is important to us, and we're here to help if you need anything further. Kind regards, The Aquability Customer Service Team

“I am a carer and the people I care for have a walk in bath fitted.. it’s great but they need a hand rail fitted to give extra support when stepping in and out …”

Helpful Report

Hi Jenny Thank you for taking the time to review our installation. We appreciate the feedback and would be very grateful if you could ask your client to contact us on 01252 451500 (option 2) with regard to their requirement for an additional handrail in order that we can be of further assistance. We hope to hear from you. Kind regards The Aquability Customer Service Team

“Very pleased with my new shower and would recommend to friends and family.”

Helpful Report

“Very good pleased with install and shower, had a bath previously that I couldn’t use so really happy now.”

Helpful Report

“Happy with fitter, service and shower.”

Helpful Report

“Very happy with the installation. Makes it much easier for me. Very helpful electrician upon his inspection. Fitter was very quiet but did a good job.”

Helpful Report

“Generally happy, just a few trivial niggles, soap dish holes were not filled but electrician fixed this upon inspection visit. Rubbish was delayed to be collected but this was via a third party. Paul was a good fitter and did a great job as did the electrician Adam.”

Helpful Report

“Very happy with shower”

Helpful Report

“Very happy with the bath as is serves the purpose. Fitter did a great job and was very tidy.”

Helpful Report

“Bath took a bit of getting used too. Office and engineer staff very polite and helpful.”

Helpful Report

“Over come a poor start from discovering pipe work under bath and a slight delay. However were very happy with the fitter and the the overall completion. I would recommend to friends.”

Helpful Report

“Very pleased with the product, there was a couple of slight issues but the inspector was very clear in how they would resolve it and the lads that fitted it were lovely.”

Helpful Report

“Shower rail missed off original contract but this has been resolved now. Happy with everything else overall”

Helpful Report

“Very impressive with fitter and product, would recommend”

Helpful Report

“Good efficient job and very tidy.”

Helpful Report

Thank you so much for your 4-star rating of Aquability. We really appreciate your positive feedback about our "good efficient job and very tidy" work.

Aquability is rated 4.9 based on 1,557 reviews