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Aquability Reviews

4.9 Rating 982 Reviews

99 %

of reviewers recommend Aquability

Company Reviews

4.9

Based on 982 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About Aquability:

Aquability are the leading bathing solution company in the UK with tens of thousands of satisfied customers. Established for over 28 years, our experience in the design and manufacture of advanced bathing is second to none. The ultimate in practicality and safety, our products also look good and can be colour matched to your existing suite.

Visit Website

Phone:

0800 316 0110

Email:

customerservice@aquability.com

Location:

FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd
Farnborough
GU14 0NR

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Aquability 5 star review on 31st May 2023

Mr & Mrs Wallis

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installation carried out quickly and efficiently apart from 4 tiles being broken. Discount granted. Slight noise when turning cold tap on wash basin but assured air in pipes. All staff polite and helpful.”

Thank you for sharing your experience. We're sorry about the damage to your tiles and the air in the pipes but glad that these issues have been sorted out and that you are happy overall.

“Great availability and choice”

Thank you!

“The installation is perfect and it makes showering a very safe and easy pleasure. The seat and the grab handle are extremely important additions.”

It's wonderful to hear that showering is now a safe and easy pleasure for you both. Thank you.

“Delivery men and fitters extremely helpful and polite. I was very surprised with the noise of the pump I was not expecting or told about that until i was been shown how shower worked.. There were a few problems when fitters arrived mainly due to lack of information from salesman experienced fitters were able to sort most of them..”

Thank you for taking the time to review us. We apologise for the lack of communication and have passed your comments on to our sales team. So glad to hear that you are otherwise pleased with the installation.

“Aquability really pulled out all the stops to put something wrong, right. It has made a huge difference to my parents' lives and they are really pleased with their walk in shower. Sometimes it is only possible to see how good a company is by how they deal with a problem. Aquability understood the problem and did everything they could to put it right in a timely way. Even the installation guys were great! Thank you! Big shout out to Jack Houston and Paul Foster!”

Thank you so much for this fantastic review and your kind comments. We're very sorry the bath we originally installed was not suited to your parent's needs but we're so pleased to hear that they are happy with the replacement shower module. We've passed on your comments to Jack, Paul and the installation team who were delighted to read them!

“The shower works well and looks good. My only criticism is that the installer didn’t ask me where I wanted the grab rail and it’s slightly too low. Other than that it’s great.”

Thank you for your comments. We're sorry you weren't consulted on the location of the grab handle and remain happy to move it for you or install another free of charge.

“Very pleased with Scott the fitter. Very fast and efficient. The only issue we had was with the door sticking but this has now been fixed.”

Thank you for your feedback which we've passed on to Scott. We're sorry that the door was sticking but glad that his has been sorted now.

“The bath works fine and the fitters were good.”

Thank you for sharing.

“Very pleased with my new shower now that it is finished.”

Thank you for sharing your experience. We're sorry that the installation was not completed in one day on this occasion, but glad to hear that you are otherwise pleased with the shower.

“Done an excellent job, very pleased. But one comment is they left the garage in a bit of a mess, very dusty. I’m an asthmatic which isn’t very good for me. G. Bradbury.”

Thank you for reviewing us. We're incredibly sorry for the mess and dust left in the garage - not acceptable! We have reminded our installers of the importance of leaving no trace of their presence other than a new bathroom! We're so glad to hear that you are otherwise happy with the installation.

“Contacted Aquability re having a walk in bath with shower - couple of months later 'Simon' installed it for us , here for the day / very efficient... pleased with the outcome, very tidy workmanship . After initial sales visit , we had to make a couple of calls to Head Office after 6 weeks as not exactly pro active with coming back to us with updates when date for installation be happening but understood waiting for a 'part'...will recommend Aquability to friends in the future.”

Thank you for the review and kind comments. Sorry you had to chase us!

“I’m satisfied with the shower.”

Thank you!

“It’s a shower.”

Thank you for taking the time to rate us.

“I am very satisfied with the walk in shower. It makes life easier for me and will always help.”

That's wonderful to hear! Thank you for sharing your experience.

“Very pleased”

Thank you for the feedback.

“Looks very impressive and works well. George the fitter was very nice and left everything clean and tidy.”

Thank you for this fantastic feedback which we have passed on to George.

“Initial problem with pump but hopefully this has now been cured.”

“Very pleased with overall installation & delighted with my updated bathroom.”

Thank you for these excellent comments.

“We were extremely pleased with the fitting of our shower in place of our cast iron bath. Fitter very tidy and left the bathroom nice and clean - no mess”

Thank you for sharing your experience and for the comments regarding our fitter which we will be sure to pass on.

“We were satisfied with the installation except for shower leak which has since been rectified.”

Thank you for this very kind review. We're so sorry about the leak but glad to hear that this was sorted out quickly.

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Aquability is rated 4.9 based on 982 reviews