Aquability Reviews

Name: Aquability
Address: FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, Hampshire
Rating: 4.89

4.9 Rating 1,557 Reviews

99 %

of reviewers recommend Aquability

Company Reviews

Metrics

Info

4.9

Based on 1,557 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Aquability:

Aquability are the leading bathing solution company in the UK with tens of thousands of satisfied customers. Established for over 28 years, our experience in the design and manufacture of advanced bathing is second to none. The ultimate in practicality and safety, our products also look good and can be colour matched to your existing suite.

Visit Website

Phone:

0800 316 0110

Email:

customerservice@aquability.com

Location:

FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd,
FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd
Hampshire
GU14 0NR

Write Your review

Tell us how Aquability made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aquability 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very satisfied with the walk in shower. It makes life easier for me and will always help.”

Helpful Report

That's wonderful to hear! Thank you for sharing your experience.

“Very pleased”

Helpful Report

Thank you for the feedback.

“Looks very impressive and works well. George the fitter was very nice and left everything clean and tidy.”

Helpful Report

Thank you for this fantastic feedback which we have passed on to George.

“Initial problem with pump but hopefully this has now been cured.”

Helpful Report

“Very pleased with overall installation & delighted with my updated bathroom.”

Helpful Report

Thank you for these excellent comments.

“We were extremely pleased with the fitting of our shower in place of our cast iron bath. Fitter very tidy and left the bathroom nice and clean - no mess”

Helpful Report

Thank you for sharing your experience and for the comments regarding our fitter which we will be sure to pass on.

“We were satisfied with the installation except for shower leak which has since been rectified.”

Helpful Report

Thank you for this very kind review. We're so sorry about the leak but glad to hear that this was sorted out quickly.

“Very happy with Rob & Dumitru on the installation most helpful and considerate. Salesman good but did over promise on delivery date and installation time.”

Helpful Report

Thank you very much for reviewing us. We apologise for providing you with an overambitious installation date and have taken the matter up with the Salesman in question. We've also passed on your comments to the installation team, who were delighted to read them.

“Shower, basin. Vanity unit all very good to use. Leak under basin quickly fixed by Jamie.”

Helpful Report

Thank you for the great feedback. We're so sorry about the leak under your basin but glad to hear it was rectified quickly.

“Very good quick and clean.”

Helpful Report

Thank you for your kind comments.

“Very pleased with the walk in shower. Wished I had had it a few years ago.”

Helpful Report

Thank you for this great feedback, we're glad to hear that the shower is making a difference to your life.

“Very Good. Fitter were very good”

Helpful Report

Thank you for the great feedback which we have passed on to our installer.

“Fitter was very good, very pleased with him. Product very good. Room for improvement so far as the office is concerned.”

Helpful Report

Thank you for this very helpful review, we're glad to hear that you are happy with the product and the installer and we are currently recruiting for additional office staff in order to improve our levels of customer service.

“When we got to use the shower we both love it. We are very pleased with it.”

Helpful Report

Thank you for the great feedback.

“Totally satisfied with the product now that the seat has been removed. Todays assessment very thorough”

Helpful Report

Great to hear that you are totally satisfied now, we're sorry for the initial problems.

“Product excellent, installer excellent. Admin needs looking at. Sales team need to be honest in time scale.”

Helpful Report

Thank you for sharing your experience and for this really useful feedback.

“Well satisfied but initially some rusty screws were used - then replaced.”

Helpful Report

Thank you so much for sharing. We're sorry about the wrong screws being used but glad to hear that they were changed over and that you are happy with the final finish.

“A few hiccups were sorted quickly. Very happy now. Looks good, 100% improvement on our previous installation of shower over bath.”

Helpful Report

We're so glad that we were able to overcome those problems quickly and that you are now very happy. Thank you for sharing.

“We found everyone from Paul the rep, the delivery chaps, the installation team excellent, good work, pleasant and cleared up afterwards, marvellous. Didn’t mark 5 stars as that means you can’t improve on perfection.”

Helpful Report

Thank you so much for the fantastic feedback.

“Very satisfied with the product and installation. Had some problems with after sales, to ring back with dates for finishing off but all was resolved in the end.”

Helpful Report

Thank you so much for sharing your experience. Your feedback is so important to us. We are sorry that there were delays arranging for the finishing off that was required. We have recently expanded our aftersales team and trust that this will lead to an improvement in call back times in the future.

Aquability is rated 4.9 based on 1,557 reviews