Aquability Reviews

Name: Aquability
Address: FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, Hampshire
Rating: 4.89

4.9 Rating 1,894 Reviews

99 %

of reviewers recommend Aquability

Company Reviews

Metrics

Info

4.9

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Aquability:

Aquability are the leading bathing solution company in the UK with tens of thousands of satisfied customers. Established for over 28 years, our experience in the design and manufacture of advanced bathing is second to none. The ultimate in practicality and safety, our products also look good and can be colour matched to your existing suite.

Visit Website

Phone:

0800 316 0110

Email:

customerservice@aquability.com

Location:

FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd,
FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd
Hampshire
GU14 0NR

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Aquability 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

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“Nice job very well done. I would recommend Aquability”

Helpful Report

Dear Mr Banthorpe, Thank you for taking the time to share your excellent feedback. We’re delighted you’re pleased with the work and would recommend Aquability. We’ll pass your kind words to the team. If there’s anything else we can assist with, please let us know. Warm regards, The Aquability Customer Service Team

“So pleased. Shower is fantastic. The toilet and vanity unit are great fits into the bathroom amazing. Lovely neat job. Great service from start to finish.”

Helpful Report

Dear Mr and Mrs Dixey, Thank you for taking the time to post this fantastic review. We’re delighted you’re pleased with the shower, toilet, and vanity unit, and that you found the installation neat and the service. from start to finish, excellent. Thank you so much for the wonderful feedback. We really appreciate your kind words! Warm regards, The Aquability Customer Service Team

“Excellent from start to finish. Fitter and electrician were both clean tidy and friendly and the bath is amazing.”

Helpful Report

Dear Mrs Martin, Thank you for taking the time to share your excellent feedback. We’re delighted to hear that the fitter and electrician were clean, tidy, and friendly, and that you’re enjoying the bath. We’ll pass your kind words to the team. If there’s anything else we can assist with, please let us know. Warm regards, The Aquability Customer Service Team

“Fitter was very neat and tidy. He was very quick and efficient as the electrician was as well. Everyone has been Very thorough and polite”

Helpful Report

Dear Mrs Watkins, Thank you for the wonderful feedback! We’re delighted to hear that the fitter and electrician were neat, tidy, quick, and thorough, and that you found everyone polite to deal with. Thank you for choosing Aquability and for recommending us. Warm regards, The Aquability Customer Service Team

“Very pleased, we are extremely happy with our new shower. Stacey did a wonderful job, a real credit.”

Helpful Report

Dear Mr. and Mrs Fuller, Thank you so much for taking the time to share your wonderful feedback! We are delighted to hear that you are extremely happy with your new shower module. It's also fantastic to know that Stacy made a positive impression and provided you with exceptional service—he truly is a valued member of our team. Your satisfaction is our top priority, and it's fantastic to know that we were able to help you maintain your independence at home. If there's anything more we can do for you, please don't hesitate to reach out. Kind regards, The Aquability Customer Service Team

“The shower is fine it’s a shower cabin rather than a shower that said I’m happy with it. Pricing was an issue to me, I was given a price less 20% discount and when I asked about the vat I was told we don’t charge vat funny how the discount was 20% the same as the vat. Next the installation, I was given a fitting date within the period I was quoted but then the problems started, I received a telephone call at 9.20 on the fitting date and was told there was an error and my new dates were the following Monday and Tuesday.When I was told I said you have given my fitting date to somebody else I was told no it was an admin error but when the fitter turned up on the Monday he let slip he returned to another customer to finish a job. During the installation he did encounter a couple of problems no convenience power point for the pump and low water pressure which was no good for the taps supplied.I think both these issues should have been picked up when the survey took place.I sent several emails to resolve this and it was agreed that the inspector would fit a replacement tap today, he arrived with no tap I did become angry and when he said a mono block I disagreed and showed him pillow taps for low pressure water and guess what when he returned with said taps they worked well. With this company departments only seem to have one person they also have real problems in answering emails.All that said a couple of people did put themselves out to help me.I have asked for a director to call me but have yet to receive a call. The problems I had really started with the so called survey which was only an estimate.really When the fitting date was given I was lied to which I hate There was no urgency in sorting the tap issue However the installer was great,the inspector was always going to have problems because what was agreed with me was not what he expected to do. Would I shop with the company, no but they could clean up their act and I’m sure they would be more profitable.and a nice company to deal with.”

Helpful Report

Dear Adrian, Thank you for taking the time to review our company and for sharing your experience. We’re pleased that you were happy with our installer and the shower itself and have taken on board your comments regarding pricing concerns. We do, however, apologise again for the scheduling error and the stress and inconvenience this caused you and for the installation issues you described (though we understand that these were overcome by the installer on the day). We appreciate your patience and value your feedback to help us improve. Kind regards, The Aquability Customer Service Team

“Extremely efficient all round from original meeting to discuss whether to go ahead all the way through to delivery and installation. Everything was on time and the installation was amazing so professional and tidy couldn’t ask for more.”

Helpful Report

Dear Customer, Thank you for taking the time to share your excellent feedback. We’re thrilled to hear the process was efficient from the initial meeting through to delivery and installation, and that you found the installation professional and tidy. We’ll pass your kind words to the team. If there’s anything else we can assist with, please let us know. Warm regards, The Aquability Customer Service Team

“Very happy with the new shower which replaced the unusable bath.The change over was incredible.The fitter was excellent in explaining what he was doing and when.The end result was superb and has afforded both my wife and I a very enjoyable shower.Everything was left in order when he had finished.”

Helpful Report

Dear Mr Holleworth, Thank you so much for this wonderful feedback! We’re delighted to hear that the shower installation exceeded expectations, and that your installer, Simon, communicated clearly with you and left your home clean and tidy at the end of the day. We’ll be sure to pass your kind words on to Simon and the rest of the team. If there’s anything else we can assist with, please do get in touch. Kind regards, The Aquability Customer Service Team

“Fantastic service. The door to get in and out of the bath is fantastic. So easy. Couldn’t be happier.”

Helpful Report

Dear Mr and Mrs Cordes, Thank you so much for your lovely comments. We’re delighted to hear that your new walk-in, lie down, Simplicity bath has made bathing easier for you. We're so pleased that you're happy! Warm regards, The Aquability Customer Service Team

“The installer worked really well and completed everything in one day. He was very polite and tidy. My new walk in bath makes everything a lot easier.”

Helpful Report

Dear Mrs Hare, Thank you for taking the time to share your excellent feedback. We’re thrilled to hear that the installer completed everything in one day, was polite and tidy, and that your new walk-in bath makes things easier for you. Thank you again for choosing Aquability and for recommending us. Warm regards, The Aquability Customer Service Team

“Very happy with the installation. The fitters were very clean and tidy and very helpful and friendly. Electrician was also very friendly and helpful. I would recommend aquability”

Helpful Report

Dear Mr Bratby, Thank you for the five star rating and wonderful feedback! It's fantastic to hear that our installers and electrician; Chris and Adam provided great service and that you are happy with the installation. We're delighted that you are happy and really appreciate your recommendation. Warm regards, The Aquability Customer Service Team

“Can't fault anything. Rubbish was cleared quickly. Happy with how the shower module fits in my bathroom”

Helpful Report

Dear Mrs Cash, Thank you for this wonderful feedback. We’re delighted to hear that you’re happy with how the shower module fits in your bathroom and that the rubbish was cleared quickly, leaving your home clean and tidy and with a new easy access shower in just one day. We hope that the easy access shower module is making life easier for you and thank you again for your custom and support. Warm regards, The Aquability Customer Service Team

“What a difference Aquability has made to our lives since the fitting of our walk in shower. From the visit from the rep to install of the shower which was first class bye the way 👍 we could not recommend Aquability enough”

Helpful Report

Dear Don, Thank you for taking the time to share your excellent feedback. We’re delighted to hear that our surveyor and installer were first class and that our walk-in shower installation has made a difference for you. We’ll pass your kind words to the team. If there’s anything else we can assist with, please let us know. Warm regards, The Aquability Customer Service Team

“The shower is fantastic. Fits great the door is so helpful lovely and powerful. Great from start to finish.”

Helpful Report

Dear Mrs Matthews, Thank you for taking the time to share your excellent feedback. We’re delighted to hear that the shower is fantastic, fits well, and that the door has been so helpful. We’re glad the whole experience was great from start to finish. Warm regards, The Aquability Customer Service Team

“Fantastic service new light switch outside the bathroom is excellent. Lovely and polite.”

Helpful Report

“From the first visit by the salesman to the inspector visiting after the job was completed everything was very well organised. The fitter was very good and left everything clean and tidy. All the rubbish was collected promptly the next day.”

Helpful Report

“We do like the shower it’s lovely. The guy was tidy and very good with the fitting of it.”

Helpful Report

“Very happy with my new shower unit. The fitter was none stop and did a brilliant job. The only issue I have is the noise of the waste pump which wasn't explained to me before and is a nuisance to the surrounding flats”

Helpful Report

Dear Mrs Whittingham, Thank you so much for the positive review and helpful feedback. We're so pleased to hear that you are happy with the shower unit overall and that our installer, Chris worked hard and completed the work to a high standard. We are sorry that it was not possible to install the shower with a gravity waste on this occasion but are happy to return and look at options for reducing the level of noise from the waste pump as soon as you can be available. We look forward to hearing from you and hope that we can improve your satisfaction with our product, upon our return. Warm regards, The Aquability Customer Service Team

“Happy with everything overall. Install date got pushed back a little bit but overall satisfied”

Helpful Report

“Excellent product, excellent fitter and electrician. Couldn't be more pleased with it”

Helpful Report

Aquability is rated 4.9 based on 1,894 reviews