Aquability Reviews

Name: Aquability
Address: FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, Hampshire
Rating: 4.89

4.9 Rating 2,024 Reviews

98 %

of reviewers recommend Aquability

Company Reviews

Metrics

Info

4.9

Based on 2,024 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Aquability:

Aquability are the leading bathing solution company in the UK with tens of thousands of satisfied customers. Established for over 28 years, our experience in the design and manufacture of advanced bathing is second to none. The ultimate in practicality and safety, our products also look good and can be colour matched to your existing suite.

Visit Website

Phone:

0800 316 0110

Email:

customerservice@aquability.com

Location:

FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd,
FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd
Hampshire
GU14 0NR

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Aquability 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service very happy”

Helpful Report

Dear Mr Keech, Thank you for the kind words you left in your review regarding your experience with our company. We're delighted that you're happy with the service provided and really value your feedback and support. We assure you that we will continue to provide the best possible service to you should you ever need us again. Kind Regards, The Aquability Customer Service Team

“Very happy with my new bath. Everywhere was left clean and tidy you wouldn't have known aquability had even been. Would highly recommend”

Helpful Report

“Having received a call from Ian at 19.05p.m on 24th February he said that he was West of Newcastle and it would take a 6 hour round trip to visit us on 25th February. Had we been told it would cost 9,000 pounds for what we wanted. As far as I am aware he did not know specifically what we wanted or the dimensions of our bathroom. I felt that he did not want to make the journey so I told him to forget it. This does not shine favourably on Aquibility or their customer service. Incidentally we also live west of Newcastle and having travelled there and back many times it usually only takes us 4 hours tops!”

Helpful Report

Dear Sir/Madam, We're so sorry to have given you the wrong impression! Our representative was happy to make the journey to see you and often travels long distance. However our advisors do like to give a "ballpark" figure (subject to survey) before setting out - and will base this figure on your description of the current space and your preferences from our brochure. Please do come back to us if you are still looking to alter your bathroom to make things easier. I assure you that we would be delighted to help. Warm regards, The Aquability Customer Service Team

“Really happy with everything. One of the best jobs I've ever had done. Would highly recommend aquability it's a great run company”

Helpful Report

“I still love my new bathroom all the fitter s and electricians etc have been very helpful and supportive”

Helpful Report

Dear Mr Owen, Thank you so much for taking the time to share your experience. We're delighted to hear that you love the new bathroom and that our installation teams were helpful and supportive. If there is anything else you feel we could do to improve our service, or you require any further assistance, please do not hesitate to get in touch. Warm regards, The Aquability Customer Service Team

“Very pleased with the shower it really is much easier than my old bath. Only reason I didn’t give 5 stars was that there was a part missing upon delivery. Excellent service.”

Helpful Report

Dear Mr Portwood, Thank you so much for your positive review and kind words! It's fantastic to hear that you would recommend the new Easy Access Shower Module and that you are happy with the service we have provided. We're so sorry for the inconvenience caused to you as a result of our planning error which unfortunately necessitated a second visit and thank you for your patience and understanding while we worked to resolve the issue as quickly as possible. If there is anything else we can do to assist you, please do not hesitate to get in contact. We are always here to help. Warm regards, The Aquability Customer Service Team

“We are very pleased, the bath has literally changed our lives”

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“The job was done brilliant. Everything was left clean and tidy. No trouble what so ever”

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“Excellent, very pleased with the shower. Exactly like the Ad says, done in one day, engineer arrived at 8am and left at 6pm, job was complete with no issues or fuss. Would definitely recommend aquability”

Helpful Report

“Great service and fantastic installation! Gary the installer was very professional and he completed a top class installation of our new shower module. His workmanship was excellent and he left our home spotless.”

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“Everything went great from the start to finish. Very happy with the job overall”

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“Great experience from start to finish. Very professional, walk-in shower fitted within a month of order, very pleased with the finished product, I would highly recommend this company.”

Helpful Report

“We absolutely love our new shower. Scott the installer completed a top class job and everything was completed to a very high standard.”

Helpful Report

“Would never use this company. Had an initial phone call from Peter who was going to survey my disabled mother-in-laws bathroom but clearly could not be bothered making the journey so asked me what work we wanted but said it would cost between £8,000 - £10,000 to put a new shower in and that if she didn’t want to pay that price it wouldn’t be worth him time coming over to have a look as he was traveling from Chester! How rude can someone be! How can he quote on something that’s he’s not even seen? Will not be recommending this company ever or using it again!”

Helpful Report

Dear Sir/Madam, We’re very sorry to hear about your experience and for any offence we inadvertently caused you. Unfortunately, we have a limited number of appointments available and find that it is generally beneficial to all parties for us to provide an idea of pricing over the telephone before attending the no-obligation site survey where we can leave you with a precise and complete costing. In this instance we feel that the visit would not have been worthwhile given that the estimate provided was out of your mother-in-law's price-range. However, it was certainly not our intention to offend your mother-in-law and we deeply regret any upset caused and offer our sincere apologies. Kind regards, The Aquability Customer Service Team

“Excellent service. Extremely happy with our shower module. Communication was first class from start to finish. All installers and electrician were tidy, clean and polite. 100% recommend Aquability!”

Helpful Report

“Absolutely first class service ,very courteous and highly professional in all aspects—thank you all very much”

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“Happy with the job overall. Everyone arrived promptly and did a great job. After care has been great also”

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“We haven’t used the bath yet as my wife is in hospital but it looks great, as described, the installers were brilliant. No leaks or anything like that. All good.”

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“Superb shower installation. every bit as good as the brochure and possibly better. Extremely pleased with the conversion.Completed easily in 1 day. A big thankyou to Garry who did an amazing installation. Would have given him more than 5 stars if that was possible..Expensive but worth every penny.”

Helpful Report

“Very happy with the service and the job overall”

Helpful Report

Aquability is rated 4.9 based on 2,024 reviews