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Apc Overnight Reviews

1.4 Rating 1,554 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

1.4

Based on 1,554 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was when it should have been but the parcel was a celebration cake for a 70th birthday. When I opened the box I found the cake had collapsed to one side with icing stuck to the side of the box. Although the box said keep upright, clearly this had not been the case and at some point in its journey the box had been on its side. Not great! the cake looked a mess.”

Hello, Thank you for your review, I am sorry to hear that your parcel was delivered damaged, thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Apc left card sorry we missed you rearrange delivery ,apc said no such delivery was made ,? I said you think I invented missed delivery card in my post box ,but girl did ring back ,it delivered to wrong house someone else's parcel ??”

Good Afternoon We are sorry to hear of this mistake, please accept our apologies for any confusion here. Regards, Natasha. Customer.relations@apc-overnight.com

“Can't even turn up within the time frame they give you, rang to see where the parcel is and why it's due to be delivered nearly two hours after the time slot given to be told they are having delays with traffic but have to go past my location to drop of a parcel before coming back to deliver mine.”

Good Afternoon We are sorry to hear this driver was delayed in reaching you. Regards, Natasha. Customer.relations@apc-overnight.com

“Been waiting over 2 weeks for my package. I get a notification every day saying it's coming at it never arrives. Not waiting in anymore.”

Good Afternoon Please accept our sincere apologies for this delay, please email us directly so we can assist you with this. Regards, Natasha. Customer.relations@apc-overnight.com

“I was due to receive a parcel today. I got a text from APC that there had been an attempted delivery at 12:44, however since the morning, nobody from APC came with a parcel to my door. I then called customer service who also told me there had been an attempted delivery at 12:44. They gave me the local depot number and told me my delivery was rescheduled for the 26th, which I didn't ask for to happen. I arranged for a delivery tomorrow and have already contacted their email about this. Hopefully, I get my parcel tomorrow and the same thing doesn't happen again. It was an important parcel and because of this delay I could not finish some work and I had to change my plans.”

Good Afternoon Please accept our sincere apologies for this delay, wee are so sorry for any upset caused by this. Regards, Natasha. Customer.relations@apc-overnight.com

“Leaving this company 1 star is way more than they deserve.. I still haven’t received my parcel that I should have received 4 days ago, instead I just received text messages telling me time slots that my parcel will arrive, however it never does.. I think customers should be able to claim compensation from these shockingly incompetent companies, as I am self empty and have lost money waiting in for promises deliveries that don’t turn up. Avoid using this company if you want to have happy repeat customers.”

Good Afternoon We are sop sorry for the disappointment that has been caused regarding the delays on your order. If you need some assistance, please contact us directly and we will look into this further for you. Regards, Natasha. Customer.relations@apc-overnight.com

“Very disappointing service. Lack of care from drivers and all members of staff. This applies to two deliveries.”

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Not a reliable delivery company at all, certainly not overnight (speedfreight)! I received three separate delivery notification on three separate days, each one telling me the parcel I was expecting would be delivered on that particular day, didn’t happen! I have now arranged to collect the parcel from their depot, as clearly this is the only way I can be sure I will receive it.”

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Would prefer to leave no stars as a useless service but this will not allow me. Got a email from APC overnight saying that my order would be delivered on 17/8/23 between 11.11 and 13.11 Kept watching the tracking and by about 15.40 they where just down the road then the live tracking stopped so I rang the local office to be told that the driver was going round picking up parcels from business customers and that if it was not delivered today then it would be delivered tomorrow. I am not sure that customers like to sit around all day or be able to have time off work on the off chance APC decide to deliver.”

Hello, Thank you for your review, I am sorry to hear that your parcel was later than you expected it. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Absolutely diabolical. Ordered something important, delivery driver didn't even come to my house, put a card though a random door miles away Rebooked, the never sent it out that day. Set out the day after, I was tracking the van, it was 1 road away, 2 hours AFTER my delivery window, then they just left and drove miles away, didn't bother delivering again. Didn't have an important item for my trip Useless lazy company”

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Excellent company. I received a text saying our delivery would arrive between 7.52 and 9.52am. Their delivery driver phoned me at 8.30am to inform he would be delivering the item within a couple of minutes and he duly delivered it. High praise is well deserved from me!”

Hello Nick, Thank you for this positive review! we are pleased you are happy with the service we provided you. Jemima Customer.relations@apc-overnight.com

“Truly awful customer service! I had an email for collection between 1015 to 1215. I finally left for work at 2pm and called them to ask what happened - they told me I should go back home the driver would be there in 10 - I was 2 mins away the driver knocked and left.”

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a collection, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Ordered a part on 26 july told two to three day’s delivery they knocked on my door on 4th of August but I was not told it was due that day. Camara picked up on guy knocked once ignored large Green post box on floor saying parcels here and took a picture of my door number and left leaving no note. I have been chasing ever since and was told it was out for redelivery on the 9th. Waited home all day and no show. Now I’m told it’s due today and have actually been given a tracking number and now that does not work. Very stressed”

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“A pickup was scheduled, driver arrived told me they don;t do receipts for pickup. How can I prove I had sent it back? The guy told me a label doesnt get produced until he gets back to the depot, how do they know what parcel to label if he is picking up dozens of parcels?”

“After waiting in all day for my delivery I received a message saying that the delivery driver had attempted to deliver the parcel but no one had answered the door. Knowing that this information was not true I contacted APC and was told that the driver had gone to the wrong house in the wrong road! I was also informed that as the driver had now left the area no delivery would take place today”

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Don't bother ! Told to collect sat am before 11 am. Arrive at 8.15 and sit there for over an hour . Closed!!! No answer on phone to head office no answer to depot. Disgusting customer service. several people waiting and all disgusted with the service as we all had to travel to get there !!”

Hello Lisa, I am sorry to hear that the depot was closed when you arrived. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Best courier we've found for sending our meat boxes”

Hello, This is great to hear!! Thank you for your positive feedback. Chloe Customer.relations@apc-overnight.com

“GREAT CUSTOMER SERVICE, ALWAYS SOMEONE AT THE END OF THE PHONE TO HELP. WE HAVE HAD NO PROBLEMS”

Hello Mary-Anne, Thank you so much for taking the time to leave us a review! Chloe Customer.relations@apc-overnight.com

“Horrendous experience and still not resolved, 9 days now with one attempted delivery, we even went to the depot and still messed around, told lie after lie by the depot when you can actually get to speak to someone and Head Office make promises they can’t keep, all I want is the parcel I paid for …… is that too much to ask !!!”

Hello, I am sorry to hear you do not have your parcel, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you. Chloe Customer.relations@apc-overnight.com

“next day delivery mine was 3 days not fit for purpose”

Good afternoon, Thank you for your review, I am sorry to hear that your parcel was late. Thank you for bringing this to our attention. Jamie Customer.relations@apc-overnight.com

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Apc Overnight is rated 1.4 based on 1,554 reviews