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Apc Overnight Reviews

1.4 Rating 1,548 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

1.4

Based on 1,548 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think APC need to remember that these items are owned by their customers and not by APC. So, that said, why the heck do you think it is reasonable to hold my goods since the 6th September at your Lincoln depot and fail to deliver them? Then today 11th Sept you finally decide to deliver between a 2 hour time slot. And guess what...yep, you still didn't deliver. In fact I saw the live tracking was 4 stops away, and then tracking just stopped. Obviously the APC driver was bored, or too tired and went back to depot. What is amazing is that the parcel still shows as out for delivery at 22.11 at night. So where is it? On back of same delivery van because the driver has left it on there so they don't get in the s*** for failing to deliver it. Too late now anyway as have asked ebay seller to refund me and he will have to getvhis stock back from APC himself. Why do sellers use companies like APC? They must lose so much business. Rubbish. Btw, Natasha from APC the apologies are pointless unless top management are seeing them and moreover acting on them. Consignment 0066791”

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. we will get this parcel returned to the sender of the goods. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“They constantly lie and lost my parcel.”

Hello Michael, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Parcel collected on 05-09-23. Text received on 06-09-23 stating delivery next day. No delivery on 07 nor on 08. Text received on 08-09-23 stating delivery on 09-09-23. No delivery! No delivery on 10-09-23. Still waiting for delivery. I would give this company 0 stars if possible.Still waiting”

Hello Rose, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“the worst, the customer service people are nice but the system itself is totally the opposite. consignment 0000659 then you will know how you have treated this particular delivery for you to get this negative review. dont reply and just use the reference provided if you plan to make amends.”

“I should have had 2 flat pack items delivered on 7/9/2023. One turned up and one was lost. I was told the other item would turn up the next day (today). I phoned the company up on the 8th and explained what had happened. I was promised that the situation would be looked into and I would get a call back. Heard nothing for four hours, phoned back. The lady I had contacted had gone home on half day. The new person I spoke to told me it would be Monday before I received the second item.....Not idea of time....I would have to phone up again to find out on Monday. Atrocious company. If you use them it will reflect badly on you and your company. Oh, one other thing. You can hardly hear them in their offices due to background noise.”

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“My parcel was given to a 3rd party who misdelivered the parcel to another address. Because it was marked as delivered and had a tracking number, no one would take responsibility for the lost item. This left me £90 out of pocket. Neither the item sender or the courier companies would take ownership and accept responsibility. I would be better using a pigeon next time.”

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Awful service again. Delivery was not the day we were advised. A card was left by them with a 4 digit ref number. Tried rearranging delivery but APC’s website didn’t recognise the number the driver left us. I e mailed the Andrews on their calling card. The e mail was blocked. I rang and got a guy who talked over me. Didn’t really answer anything. As if deliberate obtuseness was an in house competition. I was asked for an alternative delivery date and gave him this, to be told it couldn’t be guareanteed. Well why ask me? Also, if not in for any reason, I advised where to leave the item. He would agree to this in case it didn’t comply with the sellers requirements. ‘ excuse me, I’m the purchaser and have paid the seller to deliver, and those are my instructions having been asked to give you a convenient delivery date. An awful company with ooor customer service. It’s beyond comprehension why they would be used.”

Good Morning, We are so sorry to hear of the poor service & delivery issues you have had with us. Please accept our apologies for any disappointment or inconvenience that may have been caused due to this. Thank you for raising this with us, should you need any further assistance please don't hesitate to contact us directly, using the email address below. Regards, Natasha. Customer.relations@apc-overnight.com

“We requested delivery for a specific day, to make sure we would be in. The chosen day was accepted by APC as we received email confirmation the night before and morning of that chosen date that it would be delivered that day. We waited in all day, having taken a day off work to do so. The delivery never turned up. I contacted APC that evening trying to find out where the delivery was, they didn't respond till the next morning. They simply replied 'it's out for delivery today'. So they got the day wrong, there was no apology or explanation given and now we have missed our parcel because obviously we weren't in, as they didn't deliver when the emails said they would. Tried to rearrange deliver and their website won't allow this, as they've chosen a date that's convenient for them to redeliver but it won't let me know what this date is so I can't arrange to be in. Awful service as no explanation and communication from them on when they will re deliver. My delivery is now well over a week after being ordered, yet APC pride themselves in overnight delivery. Need to improve communication and actually deliver when they say they will.”

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Came the day tracker info not accurate but hey it came and delivery guy was pleasant.”

Good Morning, Thank you for your excellent review and your feedback! We are so please to hear you had a positive experience with us. We hope to see you again soon! Regards, Natasha. Customer.relations@apc-overnight.com

“Worst delivery company - paid £44 for next day delivery for larger items - van turned up the items weren’t on the lorry ? Tried all day to get an answer from someone and just got fobbed off and was then told it won’t even be tomorrow as they don’t work Saturday ??! Shocking delivery company and I will no longer order from a Company that uses them again”

Good Morning , I am very sorry to hear you have hade difficulties with your order. If you could please contact me directly on the below email, I will look into this immediately. Regards, Natasha. Customer.relations@apc-overnight.com

“What a croc, can't even track Package, had to give 1 star as doesn't do minus, twice this has happened now with stuff I bought what a waste of time they truly are”

Good Morning Paul, I am sorry to hear you are experiencing difficulties with your order. I am happy to assist you if you could contact me directly on the below email. Regards, Natasha. Customer.relations@apc-overnight.com

“I have tried locating a delivery that was supposed to have arrived yesterday, the on line checking system shows nothing, other than try again later.. A request for information via their web page request form, produced nothing, a phone call to their depot, could ring without answer for ever, one star is perhaps somewhat over rewarding, other than I assume they collected the item in the first place !”

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Awful company, no communication whatsoever, don't advertise next day delivery if it cant be done. No replies to an email to customer services. Worst delivery company around by far!”

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“I'd like to give a zero star rating. How you are still in business is beyond me. You over promise and under deliver, in my case now at all. Definitely would never recommend!”

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Delivery was when it should have been but the parcel was a celebration cake for a 70th birthday. When I opened the box I found the cake had collapsed to one side with icing stuck to the side of the box. Although the box said keep upright, clearly this had not been the case and at some point in its journey the box had been on its side. Not great! the cake looked a mess.”

Hello, Thank you for your review, I am sorry to hear that your parcel was delivered damaged, thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Apc left card sorry we missed you rearrange delivery ,apc said no such delivery was made ,? I said you think I invented missed delivery card in my post box ,but girl did ring back ,it delivered to wrong house someone else's parcel ??”

Good Afternoon We are sorry to hear of this mistake, please accept our apologies for any confusion here. Regards, Natasha. Customer.relations@apc-overnight.com

“Can't even turn up within the time frame they give you, rang to see where the parcel is and why it's due to be delivered nearly two hours after the time slot given to be told they are having delays with traffic but have to go past my location to drop of a parcel before coming back to deliver mine.”

Good Afternoon We are sorry to hear this driver was delayed in reaching you. Regards, Natasha. Customer.relations@apc-overnight.com

“Been waiting over 2 weeks for my package. I get a notification every day saying it's coming at it never arrives. Not waiting in anymore.”

Good Afternoon Please accept our sincere apologies for this delay, please email us directly so we can assist you with this. Regards, Natasha. Customer.relations@apc-overnight.com

“I was due to receive a parcel today. I got a text from APC that there had been an attempted delivery at 12:44, however since the morning, nobody from APC came with a parcel to my door. I then called customer service who also told me there had been an attempted delivery at 12:44. They gave me the local depot number and told me my delivery was rescheduled for the 26th, which I didn't ask for to happen. I arranged for a delivery tomorrow and have already contacted their email about this. Hopefully, I get my parcel tomorrow and the same thing doesn't happen again. It was an important parcel and because of this delay I could not finish some work and I had to change my plans.”

Good Afternoon Please accept our sincere apologies for this delay, wee are so sorry for any upset caused by this. Regards, Natasha. Customer.relations@apc-overnight.com

“Leaving this company 1 star is way more than they deserve.. I still haven’t received my parcel that I should have received 4 days ago, instead I just received text messages telling me time slots that my parcel will arrive, however it never does.. I think customers should be able to claim compensation from these shockingly incompetent companies, as I am self empty and have lost money waiting in for promises deliveries that don’t turn up. Avoid using this company if you want to have happy repeat customers.”

Good Afternoon We are sop sorry for the disappointment that has been caused regarding the delays on your order. If you need some assistance, please contact us directly and we will look into this further for you. Regards, Natasha. Customer.relations@apc-overnight.com

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Apc Overnight is rated 1.4 based on 1,548 reviews