Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,703 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,703 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

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“The Delivery driver just stood outside the door pressing the buzzer and ignoring the intercom. Apparently, he was about to walk away I just managed to run down the stairs to get the delivery. This is the second time he's done it. Rude conduct, shouldn't be working with customers”

Helpful Report

Hello we are very sorry to hear of the poor service on this occasion, we will contact the Operations Manager of the delivery depot to discuss your review further. Please accept our apologies Leanne customer.relations@apc-overnight.com

“Item apparently tracked as delivered but I am sure i would notice a 6 foot hand rail standing in my house!! Yet GPS tracking states I received it so company selling product and PayPal accept this as proof........problem is whoever signed (or didn't!!) for delivery used my maiden name (as still on my email) yet I would never in a million years sign anything with this.......I am beyond furious and will not let this go”

Helpful Report

Hello we are sorry to hear that, in order that we can further investigate would you please provide a 7 digit consignment number and full delivery address to customer.relations@apc-overnight.com we can then investigate via our Head Office. thank you Leanne customer.relations@apc-overnight.com

“Yet again.. APC have failed...I contacted them to find out where my parcel was and they transferred me to the depot.. no one answered so I called again... that’s ok said Martin I’ll stay on the line to make sure you get through... guess what.. disconnected... guess what going home time,, the depot on the first call had evidently knocked off early and the second chap was on his way out the door... shocking treatment”

Helpful Report

“Either barely knocked or just posted letter”

Helpful Report

“paid for next day delivery that turns up to be over 2 days now no real tracking time no idea where my parcel is or whether had been an attempt to deliver it as no card left.....very very bad rang this evening the local depot and the girl told me bunch of lies,parcel was on its way for delivery tonight.....never got it.... hope i receive my parcel , i really need it will not recommend apc to nobody,best avoid”

Helpful Report

Hello we are sorry to hear this would you please email customer.relations@apc-overnight.com with you delivery details and a 7 digit consignment number we can then further investigate via our Head Office thank you Leanne customer.relations@apc-overnight.com

“As reviewed below my order did not arrive during allocated time. However after an email to customer services my package arrived at 4pm. Thank you for sorting this out so swiftly”

Helpful Report

“I was due to have a delivery today. We were in all day and had several other parcels delivered. At 12.44 got an email to say that delivery was attempted at 12.40 but no one was available to sign. It also said a card was left . I am still looking for the card! I don’t believe the driver did attempt to deliver. Will have to wait in another day and see if it turns up tomorrow.”

Helpful Report

Hello we are very sorry to hear of your experience, we would like to assist you. Would you please email customer.relations@apc-overnight.com with details to your delivery address a 7 digit consignment number please. thank you Leanne Customer.relations@apc-overnight.com

“Yet again I was due a delivery that allegedly came and no one was in. My flat mate was there all day as far as I am aware so that's complete nonsense. No card was left to say failed delivery therefore I suspect the driver could just not be bothered to find my address. It's the same story every time I get a parcel delivered by A PC that is never received the first time. They say they will not deliver to work address yet other companies do this as I am never at home when deliveries are made and I am not driving 40 miles to the nearest depot. Two words dim up A PC -Totally Useless”

Helpful Report

Hello we are sorry to hear of your experience and you report no calling card having been left. In order that we can investigate would you please contact our team at customer.relations@apc-overnight.com with a 7 digit consignment number and full delivery address. We do understand you would like your item redirected and apologise for any inconvenience, unfortunately we are unable to re-direct parcels without the permission of the sender who sent the parcel. We are bound to comply with their requirements, we can only deliver to the address they have provided. Should you wish your item to be re-direct you would need to contact the sender direct. Should they approve the new address they will then contact their account holding depot to action this for you. thank you Leanne customer.relations@apc-overnight.com

“Carded on Monday. I do 24hr shifts and rebooked on tues online for redelivery on thurs Waited in all day today and rang at 5pm sent back to sender Has happened before__ there is a reason they are cheap Only one delivery shot (not 2 like everyone else) only store for 2 days as no warehouses Redilevery website different to return so no idea was happening”

Helpful Report

Hello we are sorry you have not received our usual customer experience on this occasion, an investigation will be carried out via our Head Office to establish what has happened. We are sorry for any inconvenience this may have caused Leanne customer.relations@apc-overnight.com

“I am utterly disgusted in the service I have received from APC in Durham (Simpsons). I ordered a parcel on the 31st Oct. On the 4th of Nov, 3days after I should have received this, I rang them and they claimed a driver had been on 1st Nov but nobody was home and a calling card had been left. I was 100% Home and furthermore, absolutely no calling card had been left. The lady I spoke had an appealing attitude, even abruptly cutting me short mid-sentence. They then said it would be delivered the next day (today). I was meant to be at uni, however, I urgently needed the parcel so I rang my tutor and took the day off. After waiting in all day, frightened to even go to the toilet, nothing arrived. At 4pm I rang them and they again claimed a driver had been, nobody was home so they left a card. I can say, hand on heart, that nobody even crossed my driveway today, let alone, knocked on my door and surprise surprise, no calling card either. The gentleman I spoke to today kept saying, no disrespect but ........ However, he could not have been more disrespectful if he tried. Apparently it is now going to be delivered tomorrow but I am not holding my breath. I have bought items weekly/fortnightly off this particular seller for years and he has only just changed his courier to APC. I have since told him I am now moving my business elsewhere as I refuse to have anything to do with APC in future.”

Helpful Report

Hello we are very sorry to hear of this incident and apologise for the poor service we would very much like to investigate this further. For our team to investigate would you please supply a 7 digit number and delivery address to our team customer.relations@apc-overnight.com thank you Leanne customer.relations@apc-overnight.com

“The worst delivery company! No option of delivery to neighbours or safe place! Can collect from 'local' depot thou...30miles from home...”

Helpful Report

“This is the second time I've had a consignment of wine go missing - from two different suppliers - both sent via APC.”

Helpful Report

Hello we are sorry to hear you have experienced issues with your delivery. We would like to further investigate via our Head Office, would you please forward a 7 digit consignment number and full delivery address to customer.relations@apc-overnight.com thank you Leanne customer.relations@apc-overnight.com

“This is the second time I have been carded after waiting in all day for a delivery that has not been attempted I will be checking which courier any trader I purchase off in future if it is this one I will look elsewhere”

Helpful Report

“Don't Use this Company! APC failed to deliver to me then refused to credit me when I had to pay for re-delivery. I wasted considerable time waiting and chasing. They take no responsibility for failed delivery. - the driver and/or depot and/or HQ lied about the posting of calling cards (there were none) - internal communications within APC were not acted on. When it finally did arrive, it came in an old unmarked white van - very unprofessional. Before I posted this I contacted Leanne in Customer relations, hoping that she could resolve the issue. Whilst she was responsive and apologetic, she was unable to authorise a credit via the supplier who were told that they had to pay again. I will now avoid using suppliers that use APC.”

Helpful Report

“Trio Logistics is part of the APC Overnight group. Trio Logistics says on it’s website that it’s “a Local, family-run business meaning you get that personal touch”. Yeah right.....! I had a package delivered on 4th April 2017 by Trio, their driver demolished a small drystone wall at the entrance and two posts put there to protect it. I emailed them immediately but it took until 28th April for Darren Graham (owner) to get someone to inspect the damage and 15th May to get a response to my email. More chasing with no response so I escalated it to APC in June who provided contact details for their insurance company. More chasing in July and August and an acceptance of liability from the insurance company. More chasing and an email from Darren Graham in September that Trio refuted the damage and needed video evidence...... 5 months after the event. Apart from the £250 to repair the wall, Trio has wasted 10 hours of my time following this up. Go with DHL, UPS, Fedex/TNT if you want a decent reliable service and the customer service to back it up.”

Helpful Report

“I have held for 40 minutes now and been passed from pillar to post. Never experienced worse customer service in life. Very frustrating and time wasting and made to feel like your complete inconvenience questioning why the parcel has not yet arrived. Our delivery has been out twice and both occasions states calling card left, but nothing was actually left, then you are made to feel like a nuisance to ring up and ask where it is. Absolute nightmare, would never use again.”

Helpful Report

“Won't leave a parcel even with a signed instruction to do so”

Helpful Report

“Crap. I will honestly boycott any retailer who uses this courier. COmpletely inflexible, they only want to deliver on their terms and you MUST be in, even if they don't turn up when they say your only option is to arrange another day. Will not allow you to leave with a neighbour or in a safe place - which usually means they aren't fussy who they employ as drivers (risk of theft). As a recipient you have to put up with the vendor's choice of courier, so the only power we have it to NOT BUY FROM ANYONE WHO USES THESE GUYS.”

Helpful Report

“Sat in all day waiting for my delivery checked tracker in the afternoon it said no one answered the intercom so driver took it back, I don't have an intercom ? Whose house did he go to? Idiots”

Helpful Report

“Very poor service and customer care on telephone needs training and I wouldn't recommend this company”

Helpful Report

Apc Overnight is rated 1.4 based on 1,703 reviews