Name: Apc Overnight
Rating: 1.38

“Courier apparently tried to deliver package when I'm working from home and was awaiting other packages which got delivered. They said a card was left but never seen one. No SMS/email notifications. No signs on the building in Edinburgh where the reception is. Staff wearing completely different company logos on their jackets. While am always keen to support new or developing businesses unfortunately not this one. It's not hard to print out signs to let customers know where to go or implement cheaper email notifications even if it has to be done manually by someone to improve service and reputation. I would no choose this company for my business not matter how much money they'd save me.”

Helpful Report

“Absolutely useless. Told to put item on pallet which I did. Driver said they couldn't accept a pallet and took the items loose (they were all addressed). next day driver returned to collect a second time. I told him he had already collected. day 3 he returns and says he has a delivery. No, they are not coming here, they are going to scotland as the address label states. Day 4 he returns with them again, and I again told him they were going to scotland. he swears at me and takes the items away. Day 5 the driver returns yet again. This time he says the depot rejected them because they were not shrink wrapped. He hands me a roll of wrap. I tell him to hold on as it'll take me just a minute to wrap them. he says no and tells me to rebook. 5 minutes later I'm on the phone and rebooked. Day 6 and no collection. Day 7 I phone again and I'm told they are not booked for collection and he can't help me. Can you book them for me? No! you'll have to phone back later. This company is worse than useless.”

Helpful Report

“Absolutely useless. Told to put item on pallet which I did. Driver said they couldn't accept a pallet and took the items loose (they were all addressed). next day driver returned to collect a second time. I told him he had already collected. day 3 he returns and says he has a delivery. No, they are not coming here, they are going to scotland as the address label states. Day 4 he returns with them again, and I again told him they were going to scotland. he swears at me and takes the items away. Day 5 the driver returns yet again. This time he says the depot rejected them because they were not shrink wrapped. He hands me a roll of wrap. I tell him to hold on as it'll take me just a minute to wrap them. he says no and tells me to rebook. 5 minutes later I'm on the phone and rebooked. Day 6 and no collection. Day 7 I phone again and I'm told they are not booked for collection and he can't help me. Can you book them for me? No! you'll have to phone back later. This company is worse than useless.”

Helpful Report

“Rubbish! Stuck in courier stone-age!!! While other courier companies have the consideration and courtesy these days to REALISE that people can't be expected to STAY IN ALL DAY for one parcel and so they often send a text - for example - with a one-hour delivery slot, THIS company prefers to inconvenience the customer by making them wait in all day with NO indication of when the parcel will arrive!!! As it stands, I decided to stay in on this particular day to wait for my parcel which I specifically wanted to receive that day! An urgent errand turned up and I had to go out for - maximum! - 20mins. I decided to put a note on my door to ask the courier (should he appear) to place the parcel behind my - open - patio gate. I got back to discover that - yes - the courier arrived in the short period I was out! NOT ONLY did he decide NOT TO LEAVE my parcel as instructed, but he LEFT MY FRONT GATE WIDE OPEN!!! It's a heavy wooden gate. If the wind catches it, there's a risk that the hinges could be damaged! These people shopuld be sent to college to learn: i. Common sense ii. How to successfully and courteously SHUT FRONT GATES! I had to put in a complaint with the vendor of the items I'd purchased. Unlikely that in future I'll buy from the same company if they use THIS courier again!”

Helpful Report

“DO NOT USE APC HEREFORD -We had consignments go "missing" or damaged and APC Hereford depot DO NOT compensate for additional carriage costs incurred for replacement or collect costs Email received from KIRSTY SUZANNE ORR, APC's very rude and arrogant Hereford branch director "Unfortunately we do not meet the cost of either the original consignment or the replacement nor do we offer free of charge collections for damaged goods as we ourselves are not able to obtain reimbursement from APC Overnight." We emailed APC Head Office CEO, Jonathan Smith and Andy Taylor, Network Director asking them to investigate / intervene and at the same time question if it is APC Company policy not to cover any additional carriage costs due to their negligence, surely it is not legal what APC Hereford state that they accept no liability for additional carriage costs?? Without notice APC closed our account today because we questioned this and STILL NO RESPONSE from head office - DISGUSTING AND DISGRACEFUL HOW THEY TREAT BUSINESS CUSTOMERS”

Helpful Report

“I ordered Warners Hotel gift vouchers for my father-in-laws 80th birthday, the same day he'll be having an op for bowel cancer. We thought it would give him something to look forward to. Had a 'missed delivery' card on Monday which was fair enough because I was at work. I went online to arrange delivery for yesterday (Tues, my day off). I emailed early in the morning to see if they could give me a time and was told roughly between 2pm-4pm. Fine, I popped out for an hour, came home at 1,30pm to find an attempted delivery card had been left 12.54!. Rang depot - desperately needed this delivery today (wednesday). I mentioned it could be sent to me work address because I wouldn't be home until 1pm. Was told it wouldn't be until after 1pm anyway. Great I thought - but to make sure I left a note on the door 'Please don't try and deliver before 1pm' Arrived home to yet another card, attempted deliver 12.01pm with a note from the driver 'MY DAY VARIES FROM DAY TO DAY SORRY - CONTACT SENDER'. Well you know what, so does mine but I'd arranged my last two days to be home for the times I was told. I've paid for this service, kept to my part of the bargain and been home at stated times. No idea when they'll arrive now and even if they do it's too late. What dreadful service - the worse I've come across from any courier. Warners would be better sticking to Royal Mail recorded or e-vouchers, and I've told them so.”

Helpful Report

“A pc customer service is appauling just lost half a days wages due to rushing home from work early as was told driver would try to deliver after lucnch to find out he had already been and if I want my parcel I need togo to the depot would be great if I knew where it was or leave with a neighbour as long as they don't work if not will be sent back to sender I myself will be telling sender I will not be buying off them again if they use this courier disgusted customer”

Helpful Report

“My second parcel to go missing now with APC. I have spent the last 2 days trying to sort it out and the staff couldn't be bothered to help. All I get is " fill in our online complaints form". Not good enough for me as they have damaged 2 separate businesses due to one parcel being stolen from staff members in house!!. Don't use there's people use Intelink Xpress instead. They may be slightly more expensive but you get what you pay for. It's not worth the time and effort with APC. They don't take responsibility for their actions. If you have experienced any issues so far with APC contact the board of directors or the CEO Jonathan Smith. Detas and address on companies house.”

Helpful Report

“Very poor service. This company are liars and don't deliver when they say they will, and then upload different information on their website.”

Helpful Report

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews

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