Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,669 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,669 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would leave 0 stars if I could. Never in my life did I think I would have to wait SEVEN weeks for a parcel from a company with the word overnight in their name. Customer service was absolutely useless. I had to get the parcel sent back to the company I ordered from, who resent it to me via Parcelforce. They delivered hassle-free within 24 hrs... Absolutely atrocious. 5 stars to Parcelforce, 0 stars to this joke of a "company".”

Helpful Report

Hello I am very sorry to hear that you had to wait so long for your delivery, please feel free to email me and I can look into this for you. Becky customer.relations@apc-overnight.com

“Failed to deliver my parcel. One star is being generous.”

Helpful Report

Hello I am very sorry to hear that your delivery has not been delivered, please email me and I can look into this for you. Becky customer.relations@apc-overnight.com

“Had 2 delivery's of snake food NOT delivered by this BOC company, I would strongly advise to NOT use them....”

Helpful Report

I am very sorry to see what has happened with your delivery, please feel free to email me in relation to this. Becky customer.relations@apc-overnight.com

“My parcel was delivered today but I work for the NHS and I'm at work during the week the driver put a card through my door he could have knocked at my neighbours house as their always in and would happily take it for me, so drove up to the depot and was told they were not doing collection which is understandable but prior to this I phoned the two numbers on the card and no one answers thank for the great service not not sure how I'm going to get my parcel but after this I'm never using this service again”

Helpful Report

Hello Carla I am very sorry to see what has happened with your delivery, please feel free to email me in relation to this. Becky customer.relations@apc-overnight.com

“Ordered some perishable frozen rats for my snake, which this company were supposed to deliver, I had no person attempt to deliver them and no card was left through my door, not happy with this company.”

Helpful Report

Hello Melvin I am very sorry to see what is going on with your delivery, please feel free to email me and I can loo into this for you. Becky customer.relations@apc-overnight.com

“Tracking a parcel is based on nothing more than whether or not it’s been dispatched. No idea of delivery time so basically prepare to have to take a whole day off work to wait in for a delivery. When arriving why ring the doorbell when you can knock on the window? What an utter idiot, anyone would think you didn’t want to deliver the parcel. Collection depot closed so no alternative but to take the following day off to wait in all day for the delivery again. I will sit in my porch all day as ringing a door bell is clearly too much effort.”

Helpful Report

Hello Nigel I am very sorry to see what is happening with your delivery, please feel free to email me and I can look into this for you. Becky customer.relations@apc-overnight.com

“Tracking a parcel is based on nothing more than whether or not it’s been dispatched. No idea of delivery time so basically prepare to have to take a whole day off work to wait in for a delivery. When arriving why ring the doorbell when you can knock on the window? anyone would think you didn’t want to deliver the parcel. Collection depot closed so no alternative but to take the following day off to wait in all day for the delivery again. I will sit in my porch all day as ringing a door bell is clearly too much effort.”

Helpful Report

Hello Nigel I am very sorry to see what is happening with your delivery, please feel free to email me and I can look into this for you. Becky customer.relations@apc-overnight.com

“Tracking a parcel is based on nothing more than whether or not it’s been dispatched. No idea of delivery time so basically prepare to have to take a whole day off work to wait in for a delivery. When arriving why ring the doorbell when you can knock on the window? anyone would think you didn’t want to deliver the parcel. Collection depot closed so no alternative but to take the following day off to wait in all day for the delivery again. I will sit in my porch all day as ringing a door bell is clearly too much effort.”

Helpful Report

Hello I am very sorry to see what is happening with your delivery, please feel free to email me and I can look into this for you. Becky customer.relations@apc-overnight.com

“Overnight? They've had my parcel for four days already......They're worse than Herme's”

Helpful Report

Hello Derek I am very sorry to see what is happening with your delivery, please feel free to email me and I can look into this for you. Becky customer.relations@apc-overnight.com

“Absolute joke overnight service been waiting one week still waiting. IL make sure online orders in future are not through APC”

Helpful Report

Hello Michael, I am very sorry to hear your delivery did not arrive on time. If you would like me to look into this for you, please email on the below email address. Please include your consignment number and delivery postcode for us to further investigate for you. Chloe customer.relations@apc-overnight.com

“I have been unfortunate enough to use APC Overnight three times, none of these times was by personal choice but because online retailers chose to use them as a courier. Parcels do not arrive on time, if at all. Do not believe that they will deliver your parcel 'overnight'. Parcels are not treated well - they arrived battered and goods ruined. Their customer service is AWFUL. They do not reply to emails or answer the phone and if you do manage to speak to someone they are downright rude. Companies should NOT use this courier as it gives them a bad reputation.”

Helpful Report

Hello I am very sorry to hear you ave experienced issues when receiving your delivery If you would like me to look into this for you, please email on the below email address. Please include your consignment number and delivery postcode for us to further investigate for you. Chloe customer.relations@apc-overnight.com

“DO NOT USE THIS COMPANY. FRAUDS.”

Helpful Report

Hello, I am sorry to hear you have had issues with your delivery. If you would like me to look into this for you, please email on the below email address. Please include your consignment number and delivery postcode for us to further investigate for you. Chloe customer.relations@apc-overnight.com

“Failed to deliver a parcel for 3 days, consistently lied about its whereabouts and were incredibly rude when questioned. Avoid like the plague if you actually want anything delivered.”

Helpful Report

Hello, I am sorry to hear about the issues you had with your delivery. If you would like me to look into this for you, please email on the below email address. Please include your consignment number and delivery postcode for us to further investigate for you. Chloe customer.relations@apc-overnight.com

“We had a dreadful experience trying to get two laptops delivered via our IT provider. After a week of APC failing to deliver, the IT company retrieved the laptops and delivered them to us. Their tracking system is inaccurate and unreliable and they do not read the instructions issued to them.”

Helpful Report

Hello David I am very sorry to see what has happened here, please feel free to email me and I can look into this for you. Becky customer.relations@apc-overnight.com

“Out for delivery since morning 5.30 but still no delivery 19.07 pm . No email, no msg . Rubbish delivery service. Sat whole day waiting”

Helpful Report

Hello I am very sorry to see that you have not received your delivery. If you would like to email me I will look into this for you. Becky customer.relations@apc-overnight.com

“I order my tv via appliancessdirect. They decide use this rubbish company for delivery. my brand new tv is in depo for last 2 days !!!! No one bother to call back send email anything with some explanations. This company is one massive joke !!! Avoid if you can !!!”

Helpful Report

Hello Slawomir I'm sorry to hear that there has been a delay with your delivery. If you would like me to raise this matter for you please feel free to email me the details on the below email address along with your 7 digit reference number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Incompetent and untrustworthy. Driver claiming he has delivered, but no sign of my goods”

Helpful Report

Good Morning I'm sorry to hear that there has been a problem with your delivery. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit reference number and delivery postcode. Lydia customer.relations@apc-overnight.com

“For the third time now, they have failed to meet the delivery deadline (quoted as 4pm). I had one parcel show up 4 days late and one that never arrived at all. They're useless. They close at 5pm on a Friday and do not operate weekends so they don't have to deal with all the complaints over the weekend. So my issue didn't get dealt with until 9am Monday. Customer service skills sincerely lacking, dreadful company and will be advising people not to use them. They lie, and then lie again. DO NOT USE THEE CROOKS!”

Helpful Report

Hello Andy I'm terribly sorry to hear that you were unhappy with the service you have received and your expectations were not met on this occasion. Lydia customer.relations@apc-overnight.com

“Abysmal - parcel expected over a week ago and has now gone missing, and the tracking number mysteriously no longer exists and has been deleted from their app. Their sub contractor, Wilson Express never answer emails or phone calls. APC clearly don't care about customer service on any level - even their head office say they have issues with Wilson Express and can't contact them either. APC must be the worst delivery company on the planet - avoid!”

Helpful Report

Hello Tim I'm disappointed to hear that there have been problems with your delivery. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit reference number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Just awful. Lie after lie I expected my parcel on wednesday. It arrived at local depot on Thursday and I have been promised every day since that it would 'definitely' be out for delivery. It's now Monday and still nothing. I totally appreciate they are busy and prioritising essential goods but this is getting beyond a joke. There must be a system in place whereby they know when my parcel will finally make it to me?! I'd happily pick it up but not allowed. Why lie?! Tell the truth! Avoid”

Helpful Report

Hello Daniel I'm sorry to hear that you are still without your delivery. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit reference number and delivery postcode. Lydia customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,669 reviews