ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.46

3.5 Rating 3,109 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 3,109 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked with anyvan due to excellent reviews on trustpilot. Received 2 calls before they booked date to say the driver would be with me around 1400 with a call beforehand with a definite ETA. On the day I receive a text from the driver at 14.01 to say he has been delayed and would be with me between 16.30-17.00 and would call with an ETA nearer the time. At 16.35 I had not heard from the driver so text to ask when I could expect him to which I got a reply saying he would be at least 1hr 30 more (in a location at least 30 minutes away from my address) but was near my address the following day if that worked for me? I had booked for a pickup between 08.00-18.00 on my one day off between working day shifts and nights shifts and so the following day was not going to be acceptable. I was incredibly disappointed with this service and called customer services to see how they were going to deal with this situation. The gentleman who took the call was very pleasant and tried to contact the driver however had no response. I was told I would be called back shortly once they had contacted the driver and he would discuss with his manager regarding what they could do about the inconvenience caused. I did not hear back shortly from them and had to get back in contact with them. I was told the driver would contact me shortly with a time he would be arriving. I received a short text that said ‘I will be with you this evening’, no time frame given. Customer services offered to refund me £15 for the inconvenience. I am very disappointed with the service provided and would not recommend this company.”

Helpful Report

Posted 8 years ago

“This firm do not cover all areas. Cancelled a guaranteed pick up at £95 three times then didn't bother to contact me for another date. Rang them this morning, 22 minutes to answer and they still couldn't give me a date. Apparently Colwyn Bay is not on their routes. MD didn't even bother to acknowledge my email. Suggested I cancel and book another company this morning. Appalling service and communication”

Helpful Report

Posted 8 years ago

“Hi I booked a collection with a window between 8-10. At 8.15 the driver called and said he was in Peckham and couldn't collect until 11. Then he called again said he was in woolwich (which is further away) and would be in Wandsworth in 20 minutes. Impossible. I then tried calling any van. No one answers. Apparently you have to deal on line with live message. I wasn't in a wifi area. I tried sending a text message but this was rejected. When I booked, I was promised that payment wouldn't be taken until the job was done. It was never done as I cancelled on line as their driver couldn't get to us until 12, when there would be no one at the pickup. Guess what? They took £51. Daylight robbery. Never use this company. Totally unreasonable and one sided responses from them”

Helpful Report

Posted 8 years ago

“Amal Morsi 2 reviews Published 3 seconds ago Not reliable as used to be They used to be a good company. I used to be their regular customer. Until today, they gave me a quote £49 for moving one item, a fridge freezer for 10 miles distance. I paid extra charge because I requested 2 men to do the job. After they put the fridge in the van they called me to add £70 extra charge to the already agreed quote because I did not select American fridge freezer. I had no choice except to accept ripping out £70 of my money. The quote is a quote, you can accept or reject when you are able to make a choice, not when your item is already in the van. They gave me 2 options both are worse than each other. Option one to through my item in the street with no refund to the money I have already paid or option 2 to pay £70 extra charge. When the customer accept a quote, they accept it according to a very tight budget, because they think that you are reliable. It was my mistake to select you, never happen again. I do not recommend this company to anyone.”

Helpful Report

Posted 8 years ago

“The silver rated company they recommended cancelled on the morning of collection and you DO NOT GET your “deposit” back. It is an extortionate fee for using their service.”

Helpful Report

Posted 8 years ago

“As disaster from start to finish. AnyVan contracted the transport of my car to a third party who managed to cause over £3k of damage to the bodywork of my car. AnyVan refused to accept liability despite them being party with whom I contracted and I had to issue court proceedings to get the full amount paid. Incredibly unhelpful throughout, dishonest and unprofessional from start to finish.”

Helpful Report

Posted 8 years ago

“Sent round an intimidating guy complaining about his hangover, was not careful with my furniture and damaged it. Also drove off with parts of my bed, anyvan won't take any responsibility for it or pay any compensation despite my complaint and claim, will not recommend this company, very disappointing service”

Helpful Report

Posted 8 years ago

“arranged a motorcycle collection on a fixed date with anyvan, they failed to arrange a collection and did not inform me of this till late afternoon the day before. They then asked to rearrange for a flexible pick for the following week, which was okay, except they would only charge me the full price, for a fixed day collection ( a difference of more that £100). So I cancelled this booking, and not wanting a repeat of the first failure to collect, booked a flexible collection for the following week. That week came an went, without any contact from anyvan about when the bike might be collected. When I spoke to an adviser today, the only thing they could offer was RE re booking another flexible collection for next week. Hopeless. The advisors I spoke to were very polite and helpful, as far as they could be, but the logistical organisation is terrible. I would not recommend using them.”

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Posted 8 years ago

“Very reliable, very helpful and very reasonable rates.”

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Posted 8 years ago

“Good communication. On time. Took good care of the piano. Would use them again.”

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Posted 8 years ago

“AnyVan came to the rescue when a local service let me down. Quick, reliable with great customer service. Friendly helpful driver really saved the day.”

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Posted 8 years ago

“Fast easy pickup”

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Posted 8 years ago

“Great guys very helpful”

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Posted 8 years ago

“Arrived on time pleasant moving guys and no damaged items”

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Posted 8 years ago

“Excellent service. Both drivers extremely efficient and helpful. Would definitely use anyvan again”

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Posted 8 years ago

“Very professional, on time”

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Posted 8 years ago

“Boys were efficient, professional and friendly. Came in, moved the load quickly and took care of fragile items. Would use again and recommend to friends.”

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Posted 8 years ago

“Great service, helpful friendly driver, highly recommend.”

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Posted 8 years ago

“Quick and easy way to find and compare many moving companies (many of which I may never have found without AnyVan).”

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Posted 8 years ago

“Very professional”

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Posted 8 years ago

ANYVAN is rated 3.5 based on 3,109 reviews