Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.45

“AVOID! Context: we've been through 4 international moves... We got a quote through Anyvan that they refused to honour as it was directly from one of their transporters during an exceedingly unprofessional and disorganised back and forth between the parties. They said they would not refund the deposit. So we came to an agreement with them as it was a significant deposit. We contracted one of their highly rated companies CARGOEX SRL. This company was shady from the beginning but we were stuck in an international move. They told us they would send 2 vans to cover our shipment, then suddenly the second van had trouble and didn't appear on moving day but coincidentally we had 'too much' for that mystery van anyway and another van was available but it cost 1k more and would take many days to arrive. Then it was supposed to arrive on X day and time and that was changed 3-4 times causing us to forfeit plane tickets twice. Daniel was unsympathetic to say the least and more accurately bullying - we have screen grabs of his chat with us saying 'you want to fight with me' and 'you don't know how to read'. Again we were stuck. The first van ended up stranded broken down in another country adding days onto its arrival. We have now gone to storage to find our belongings and nearly all of our furniture is dented, cracked, chipped or broken completely. Two with puncture holes through the side. 'Fragile' boxes were placed under rows of books. It was cruel and utterly incompetent. Anyvan won't help at all and has said that complaints have to go through this Romanian company who have said that they don't take any responsibility as there was a lot of weight. I would highly recommend avoiding Anyvan and CARGOEX.”

Helpful Report

Posted 7 months ago

Hi There, We’re sorry to hear that your experience didn’t go as smoothly as expected. We’d like to clarify that AnyVan operates as a platform connecting customers with independent transport providers, who submit their own quotes and manage their own services. In this case, you selected the provider directly through the platform, and as independent businesses, they each have their own operational procedures. We always recommend reviewing the terms and conditions of any quote carefully before accepting, to ensure you’re comfortable with the service being offered. We sincerely apologise that this move did not meet your expectations and truly appreciate you taking the time to share your feedback. Kind regards, AnyVan

Posted 6 months ago

“Terrible rip off business. They took payment for a full moving and packing service and then simply didn’t send any packers on the day of the move! Refuse a refund and I am now suing them through the courts. I wish I had done more research before using them, I can understand why there are so many terrible reviews online”

Helpful Report

Posted 7 months ago

Hi John, Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience. I’d like to clarify that AnyVan operates as an inventory-based service, which means the price and allocated resources are based on the specific items listed in the booking. Whilst you selected a Premium service, the boxes you required to be packed were not included in the inventory, and therefore were not scheduled as part of the move. As this requirement was not added to the booking, it was unfortunately not reflected in the service or the cost. Thank you for your understanding, and again, I apologise that your experience did not meet expectations. Kind regards, AnyVan

Posted 7 months ago

“Important information: AnyVan is brokerage or a platform – not a removal firm. It simply communicates to the trade that you have a need. Their theme song should be Abba’s ‘Take a Chance on me’ because that is what you are doing. Their name needs a question mark after it. AnyVan? I booked AnyVan for a house move. After I booked, I received a reassuring video, numerous other reassuring emails, and had several phone calls with them. On the day I received messages from ‘the team’ promised to have me out of the house by 1 pm. Alas they never came and the ‘tracking’ showed me that they were actually moving away from my location, despite messages telling me they were on their way. Reaching AnyVan on any channel was a nightmare. The result? Excepting the incredible kindness of the buyer of the house, the chain would have collapsed. The stress of the day was so bad that it is only a month later that I can bear to recall it. AnyVan put out a new communication of the need for a removal team after my time for leaving the property had lapsed. I was finally out 8.5 hours late with additional costs 1) the buyer incurred costs turning their van around and staying elsewhere overnight 2) AnyVan incorrectly measures (is it an error or an intention?) the size of the load to potential suppliers so the removal necessitated two van loads, because the load was not as Any Van’s capacity calculator indicated. I have an apology from AnyVan, which helpfully verifies this review. Here it is: “I want to sincerely apologise for the distress, inconvenience, and frustration you experienced. It is clear that we fell short of the service you rightfully expected, and I want to acknowledge the specific challenges you outlined, including the difficulties in communication, the tracking discrepancies, the delay in delivery, and the issues with vehicle capacity. I completely understand how unsettling it must have been to face such uncertainty on the day, particularly with the additional stress of needing to accommodate your buyer. You also should not have had to experience the extended delays and lack of clarity from our team. While we cannot undo the experience, your feedback has been escalated and shared to help prevent similar occurrences in the future.” Indeed AnyVan cannot undo the experience: ‘unsettling’ is such an understatement. Nothing could actually compensate for the stress of the day. Note that they do not compensate for additional costs either (clause 15.1.4 in their terms and conditions). If you don’t mind if you get a van, when you get it, if it’s the right size, if the company incorrectly briefs its delivery partners on capacity – then this is the company for you. Take a chance? Never again for me.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for taking the time to share your feedback. We are truly sorry for the experience you had and the stress this caused during such an important day. We appreciate you highlighting these issues, and we fully understand how disappointing this must have been. Please be assured that your comments have been noted and will be shared internally to help improve our service. Kind regards, AnyVan

Posted 7 months ago

“Dangerous Bed Assembly and Dishonest Handling – Deeply Unsafe and Unprofessional I am absolutely appalled by the standard of work carried out by AnyVan’s movers. They assembled my father’s bed so dangerously that it could easily have collapsed while he was sleeping. My father is 74 years old, and the thought of what could have happened is genuinely frightening. When I inspected the bed myself, I discovered that the frame wasn’t secured, screws and pegs were missing, the middle support was higher than the sides, and the slats were fitted incorrectly. The entire structure was unstable. I had to dismantle and rebuild it myself to make it safe. The movers never said a word about any missing parts or uncertainty — they simply left, knowing it was unsafe. As soon as I alerted AnyVan, I was offered £200 as compensation, but only after repeatedly chasing and emailing them. What’s worse is that they then went on to mark my complaint as “resolved” on Trustpilot and claim I had accepted their gesture, which I had not. I remain deeply unsatisfied. Many words were written expressing how “sorry” they were, but after five or six emails from me, it’s clear none of it felt genuine. This wasn’t just poor service — it was dangerous, negligent, and dishonest. No paying customer should have to rebuild a bed for safety reasons, especially when hiring a company that advertises itself as professional. I would never trust AnyVan again. The lack of care, skill, and accountability was shocking from start to finish.”

Helpful Report

Posted 7 months ago

Hi Sarah, We’re very sorry to hear about your experience and the disappointment you’ve described. What you’ve outlined is far from the standard of service we expect from our teams, and we understand how upsetting and frustrating this must have been for you. Please be assured that this feedback has been taken very seriously and escalated to our Service Quality Team, who have already reached out to you directly. We’re glad to hear that a resolution has now been agreed and accepted, and we’ll also be reviewing this matter internally to prevent situations like this from happening again. Thank you for bringing this to our attention. Kind regards, AnyVan

Posted 7 months ago

“At a time when I felt completely stuck and unsure of how to handle my situation, I came across TRAKMINT.ORG while reading online reviews. I decided to get in touch, and I was immediately impressed by their professionalism and speed. Their team responded without delay, offered clear guidance, and genuinely listened to every detail I shared. They approached my case with patience and understanding, making sure they grasped the full picture before moving forward. TRAKMINT.ORG support brought me a sense of relief and confidence that I hadn’t felt in a long time.”

Helpful Report

Posted 7 months ago

Hi Shannon, Thank you for sharing your experience. However, it seems that your feedback relates to TRAKMINT.ORG and not our business. We kindly ask that you remove this post or redirect your review to the appropriate organization so it reaches the right team. We appreciate your understanding. Best regards, AnyVan

Posted 7 months ago

“Lazy driver rolled my brand new furniture through puddles in the rain”

Helpful Report

Posted 8 months ago

Hi Aron, Thank you for sharing your feedback. I’m sorry your experience didn’t meet expectations. One of our Service Quality Team members has already reached out directly to address your concerns. We value your feedback and want to make things right. If there’s anything further you’d like to share, please let us know. Best regards, AnyVan

Posted 7 months ago

“It was my first—and definitely my last—experience using AnyVan. The service was disorganized from start to finish. I had booked a Friday morning slot (7 am–11 am), but no one showed up. Despite my repeated calls—often waiting on hold for up to 20 minutes—the company claimed they had called me, even though I had no missed calls. They rescheduled me to a different day, one that normally costs less due to lower demand, yet offered no refund for the price difference. On top of that, I had booked ten large moving boxes but was charged extra even though only five were actually used. The whole experience was stressful, full of errors, and far more expensive than expected. I ended up paying over £700 for a small move. Never again.”

Helpful Report

Posted 8 months ago

Hi Lars, Thank you for reaching out and sharing your experience with us. I’m very sorry to hear about what happened, and I completely understand how disappointing this must have been for you. I’d like to let you know that our team has already contacted you via an alternate platform to request your booking details. Once we have this information, we’ll be able to review your case in full and address your concerns directly. As soon as your details are received, we’ll ensure your booking is looked into and a resolution is provided as quickly as possible. Kind regards, AnyVan

Posted 7 months ago

“Booking Reference: AV 898 5012 I had arranged for a van to collect a few items on 13th September 2025, with a scheduled time frame of 2:00 PM to 4:00 PM. However, there was no live tracking available as promised. At 1:00 PM, I contacted customer service to inquire about the whereabouts of the driver, given the absence of live booking tracking. Unfortunately, each time I called, I was transferred to a Spanish voicemail. By 2:45 PM, due to the lack of communication and impending time constraints, we were compelled to hire a van ourselves and initiate the removal process, as the individual moving into our property was scheduled to arrive at 4:00 PM. To my surprise, at 2:55 PM, a driver finally arrived at the property with a van to conduct the removal. This lack of live tracking is unacceptable, and customer service appeared completely uninformed about the situation. Now, it seems they are attempting to deny my request for a refund simply because the driver showed up, which I find utterly ridiculous. I am extremely frustrated, which has prompted me to share this experience on Trustpilot. I intend to wait until tomorrow and will pursue a refund through both Trading Standards and my credit card provider. Do not use I still don't have a refund”

Helpful Report

Posted 8 months ago

Hi Scott, Thank you for your message. I completely understand how frustrating this situation must have felt, particularly with the tracking not updating as expected. However, I would like to clarify that our decision is not based solely on the fact that the driver eventually arrived. We had a contractual agreement to complete your collection within the scheduled window of 2:00 PM to 4:00 PM, and a driver was allocated accordingly. By arranging your own transport before the slot had ended, you made alternative arrangements without confirming with us first that we were unable to attend. The transport partner who accepted your job had cleared his schedule to ensure your collection could be completed. This prevented him from taking on other work and required him to travel to your property, using both time and fuel. In addition, there were back-office arrangements made to coordinate your booking and assign resources for your move. For these reasons, and as the service was in fact available to you within the agreed timeframe, we regret that we are unable to consider a refund in this case. We appreciate your feedback regarding live tracking and communication, and this has been shared with the relevant teams so it can be reviewed. Kind regards, AnyVan

Posted 7 months ago

“Terrible service. I arranged a move where I had to get to the estate agents by 4pm so I could collect the keys. The journey would take at least 4 hours so I paid extra money (£75) to have my collection time at 8-10am. On the morning of my collection, I tracked the driver to see that he was still an hour away from me just before 10am. I rang to see what is happening and found out that he has “severe delays and could not give me an estimated time of arrival”. I told them if I did not get there in time I would not be able to collect my keys and move in. I cancelled this (which to be fair to them was a simple process and the money was returned to my account very quickly) but then had the stress of trying to find a last minute removal company. I would never, ever recommend this company, even if they were the only option in the world.”

Helpful Report

Posted 8 months ago

Hi There, We’re very sorry to hear about your experience and the disruption it caused on such an important day. While we’re glad your refund was processed quickly, we completely understand the stress of having to make last-minute arrangements and regret that we didn’t meet your expectations. Your feedback has been shared with our team so we can learn from this and work to prevent similar issues in the future. Thank you for taking the time to let us know. Kind Regards, AnyVan

Posted 7 months ago

“Using AnyVan has been one of the worst experiences of my life. On arrival the driver was rude, insulting and started to demand more money straight away. He wanted cash!!! Our furniture for removal was smashed, our possessions thrown and stamped on. Literally my photos, birthday presents in wrapping crushed and broken. My sofa cushions got left behind as did my bookcase shelves after the van had left. AnyVan customer service refuse to do anything about it despite having a number of photos of damaged items and the bank details of the extra money we were forced to pay the driver. This is a horrendous company to deal with. What should have been a simple job has turned out to be an expensive nightmare which has impacted the mental health of myself and my disabled daughter. I’m still in shock over all of this.”

Helpful Report

Posted 8 months ago

Hi X, Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and the distress this has caused you and your family. This is certainly not the level of service AnyVan aims to provide. We note that your move took place a day ago, and our team have been liaising with you from the moment you raised your concerns. We kindly ask that you allow our team the necessary time to thoroughly investigate and properly address your concerns. Please be assured that we take all reports of damaged items and disputes with drivers very seriously and are committed to resolving the matter appropriately. We appreciate your patience while we review this, and we remain committed to handling your concerns fairly and promptly. Kind regards, AnyVan

Posted 8 months ago

“I’ve now used AnyVan three times for one simple house move—spending over £850—and the job is still not complete. Each time, the van has been too small despite me clearly listing the items. The drivers refused to take key pieces of furniture, and I’ve had to rebook again and again. To make things worse, several brand-new items were damaged, including my dining table, chest of drawers, and wardrobe—with visible chips and scratches. I’ve submitted photos, but customer service has been slow, vague, and unhelpful in offering a meaningful resolution. What should have been one straightforward move has turned into a stressful, expensive mess. Now I’m being forced to arrange a third van just to move the final items—things that should have been transported the first time. Avoid at all costs if you’re looking for a reliable, professional moving service.”

Helpful Report

Posted 8 months ago

Hi there, Thank you for taking the time to share your feedback. We’re truly sorry to hear that you found your move stressful. Having reviewed your bookings, we can see that your original inventory did not fully reflect the total items that needed to be moved. As a result, two additional bookings were made, each including further items not listed on the initial inventory or with increased quantities. Our teams can only transport the items specified at the time of booking, which is why subsequent jobs were required. We understand this has been frustrating, and we regret that the process has not been as smooth as you expected. Our Customer Care team has been liaising with you regarding the concerns raised, including the photos of damage, and will continue to work with you directly to ensure these are properly addressed. While we always aim to provide a seamless, professional service, it’s essential that all items are listed accurately at the point of booking so that we can allocate the right van size and team for the move. Kind regards, AnyVan

Posted 8 months ago

“The review reads... The worst experience of my life, not helpful or accommodating at all. I even had more muscles than the guys that were moving my stuff and I'm an 8st 5'2" woman. They packed half the van on the day I had to hand my keys over and refused to pack anymore due to health and safety, and only picked up the lighter boxes that they wanted to take and left most my furniture and belongs in the house because it wasn't on their 'list' whereas their inventory was all wrong, after explaining to the booking dept what i had in each room. There were items written down that I didn't even own, yet they wouldn't replace the space with something else. Half my home was left in a different county, and I sobbed my heart out when I got to the other end and Im still recovering cancer, stressed and skint is an understatement! The men were rude, grubby, unwashed long hair, teeth missing, didnt offer to put something on their feet before walking up and down the carpeted stairs thats been professionally cleaned, barely spoke a word of English, and the customer services were basically telling me it's all my fault for not checking the inventory list. There was so much room on the van yet they refused to take anymore. I paid AnyVan £657 for a service that 3 presentable and accommodating men (offering to put a runner on the stairs or covering their shoes then taking furniture in) managed to do for me with the same size van without any quarms in less than half the time for £450 - so all in all I spent over a grand for moving when it was totally unnecessary. Ive asked AnyVan to be refunded because of the ordeal I've endured the past couple of days messing absolutely everything up and they refused. DO NOT USE!!!”

Helpful Report

Posted 8 months ago

Hi Jodi, Thank you for sharing your feedback, and we’re truly sorry to read that you were left so upset by your moving experience. We’d like to clarify that AnyVan operates on an inventory-based system. This means that the service you book is specifically based on the list of items provided at the point of booking. Our transport teams are required to follow this inventory and cannot substitute or add items on the day, even if there is additional van space, as this impacts timings and capacity for other customers. We understand that not every moving company works this way, but this process is how we ensure fairness and accuracy for all our customers. We regret that this caused frustration in your case and appreciate that it made a difficult day even more stressful. Our team has reviewed your booking and explained this in detail, but we remain sorry that the service did not meet your expectations. Your feedback has been noted as we continue to improve our service. Kind regards, AnyVan

Posted 8 months ago

“AVOID ANYVAN! Ignored photo evidence of significant damage and now won’t even reply to emails. And very telling - complaints have no phone number!! READ THE BAD REVIEWS! I wish I had!! Terrible.”

Helpful Report

Posted 8 months ago

Hi Holly, Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience. Having looked into your booking, I can see that our team have since been in touch with you directly to address your concerns. We understand how frustrating situations like this can feel, and please be assured that we take reports of damage seriously and always work with customers to review and resolve them. Kind regards, AnyVan

Posted 8 months ago

“My experience with AnyVan was extremely disappointing due to their failure to fulfill a time-sensitive furniture collection booked through Facebook Marketplace. The collection was scheduled for 10 AM on September 9, 2025, as agreed with the seller to avoid a council notice. AnyVan did not provide a Transport Partner within the agreed timeframe, leaving me to move the item outside under pressure from the seller, risking loss or damage. Despite my proposing solutions like sourcing a local driver, they were rejected, and AnyVan unilaterally cancelled the booking and issued a refund, which I explicitly stated was unacceptable. Their customer service dismissed my concerns, ignored the urgency, and closed the matter without offering fair compensation or alternatives, leaving me exposed to potential financial and legal issues with the seller. How can this company improve? 1. Honor Time-Sensitive Bookings: AnyVan must prioritize fulfilling agreed deadlines, especially for urgent collections, by improving driver allocation systems to ensure availability. 2. Listen to Customer Solutions: Instead of dismissing customer suggestions, engage constructively to find workable solutions, like expediting local drivers. 3. Transparent Communication: Clearly explain limitations and offer realistic alternatives (e.g., partial refunds plus compensation for losses) rather than forcing cancellations. 4. Fair Compensation: Acknowledge losses caused by their failure (e.g., extra costs, time off) and offer appropriate remedies beyond just refunds. 5. Better Escalation Process: Ensure complaints are genuinely reviewed by senior staff, not closed prematurely, to rebuild trust.”

Helpful Report

Posted 8 months ago

Hi Ahmed, Thank you for sharing your feedback, and we’re sorry to hear that you were left disappointed by your recent booking with us. To clarify, a driver was originally assigned to your collection. Unfortunately, due to a family emergency, they were unable to fulfil the job, and we contacted you immediately to discuss alternatives. We requested that you open up the timeslot so that we could source another driver, but this was declined. We also offered the option to reschedule to an alternative day, which was also refused. We completely understand the urgency you felt, but as you requested an immediate replacement driver, this was unfortunately not possible within our operating model. As a result, the only option remaining was to cancel and process a full refund. You first spoke with one of our customer care agents, and when you were unhappy with her explanation, your case was escalated to a member of leadership who confirmed the same outcome. While we regret that we could not meet your requirements on this occasion, our team did explore all available solutions. Kind regards, AnyVan

Posted 8 months ago

“Didn't collect on the arranged day, didn't deliver on the arranged day, customer service and support virtually non-existent, offered me a derisory amount as a 'goodwill gesture' which I declined, and have failed to follow up on my request for this to be escalated. The driver was the only good thing, but then he isn't an AnyVan employee.”

Helpful Report

Posted 8 months ago

“Absolute joke of a company. Went to cancel a booking 36hrs before as no longer can collect on the day planned. 50% refund. Stuck into the "terms" of the booking, that I'm sure everyone reads diligently. Consistent with the last awful service I had from them. They stuffed the collection, got there late. Driver got stuck in traffic, collection point kindly waited for him. No way he can deliver to drop off as closed. Had to take to another location and then I had to pay again another company to move from there.”

Helpful Report

Posted 8 months ago

Hi there, Thank you for sharing your feedback. I completely understand your frustration, but I do need to be clear. When a booking is made with AnyVan, it is agreed under our Terms and Conditions, which outline the cancellation policy. If a booking is cancelled within 48 hours of the move, a 50% refund applies. We appreciate that not everyone reads the full terms before confirming, but by accepting the booking you also accept these conditions, and we cannot make exceptions outside of them. Regarding the previous booking you mentioned, I’m sorry to hear of the delay. From what you described, the driver was held up in traffic. While we do everything we can to plan efficiently, there are unfortunately situations like this that are completely outside of AnyVan’s control. I understand this isn’t the response you were hoping for, but I hope it clarifies why your refund was processed as it was and why we weren’t able to intervene further in the earlier case. Kind regards, AnyVan

Posted 8 months ago

“We are a combat sports company that had a very short window opportunity arise during the bank holiday which required a collection at 8am to be delivered for 12oclock in a location only 2 hours away. After an initial conversation with an operator describing the services and timescales needed we were sent a link to pay for the service which was £115. Everything was booked, however the collection occurred at 11am with courier tracking being inaccurate, and final delivery was not made until 5:30pm costing us a valuable business opportunity. Upon asking for an investigation for a refund we where told that someone would review the calls and get back to us on the same day, this never happened and after we chased the company back up 3 days later a senior manager informed us we would not receive any refund and denied key facts about the call to justify his position in doing so. This is not a serious company you should use if you have a high priority short timescale opportunity as they are unreliable and then dishonest when challenged.”

Helpful Report

Posted 8 months ago

Hi there, We’re sorry to hear that your experience didn’t meet expectations. After reviewing the booking, we can see that a specific delivery slot wasn’t selected at the time of confirmation. While we always aim to complete deliveries as quickly as possible, without a confirmed slot we cannot guarantee a set arrival time. That said, we truly value your feedback and have provided you with a discount voucher as a gesture of goodwill. We hope this helps to restore your confidence and that we can offer you a smoother experience in the future. Kind regards, AnyVan

Posted 8 months ago

“The worst company I’ve had the misfortune of dealing with. Their customer service is non existent, I feel like sending a pigeon with a letter would get there quicker. I would give zero stars. The driver himself was great and really nice, but everything else? Nope nope nope. Do not recommend. Awful company.”

Helpful Report

Posted 8 months ago

Hi PN, Thank you for sharing your feedback and we’re sorry to hear you felt let down. Looking into your booking, I can see that your collection was arranged between 8am and 6pm, and our team collected and delivered within this timeframe. While we do our best to accommodate specific time requests, these can’t always be guaranteed. In this case, we communicated a delivery window of 12:42–16:42, and the team completed the delivery within that slot. Kind regards, AnyVan

Posted 8 months ago

“I booked a removal service with AnyVan, but unfortunately my property completion was delayed at the last minute due to solicitors not finalising paperwork. This was completely outside of my control, and I notified AnyVan as soon as I was aware. Despite this, AnyVan refused to provide me with a refund and stated I would be charged £120 just to reschedule. I find this extremely unfair and unreasonable, especially given the circumstances. I raised a formal complaint but was left dissatisfied with the response. As a customer, I expected more flexibility and fairness in handling genuine situations like this. I am now escalating this matter to Citizens Advice and Trading Standards, but I feel other potential customers should be aware of my experience.”

Helpful Report

Posted 8 months ago

Hi there, We’re sorry to hear about the difficulties you’ve experienced with your booking. We always aim to be as transparent as possible, and as stated in our Terms & Conditions, bookings cancelled within 24 hours of the scheduled move are unfortunately non-refundable. We do understand that circumstances can sometimes change unexpectedly, and in such cases, if a customer needs to reschedule, a rescheduling fee is applied to cover the costs already committed to your booking. We appreciate your feedback and understand how frustrating it can be when plans don’t go ahead as expected. While we’re unable to offer a refund in this instance, our team is always here to support with rescheduling options to make the process as smooth as possible. Kind regards, AnyVan

Posted 8 months ago

“If I could give zero stars, I would. Cowboys - avoid at all costs. Destroyed antique furniture from my grandmothers; removing from their van (already damaged during transit), without consideration to stop drawers from falling out onto the floor & causing further damage. Also two hours late to drop off furniture as they picked up another job on route. Terrible terrible service & I’m now having to face destroying the majority of the furniture, due to damages. Please, avoid.”

Helpful Report

Posted 9 months ago

Hi Emma, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 8 months ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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