Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.45

“Don’t trust their high review ratings all recent are 1 star for damaging belongings. Poor from beginning to end. First we had to alter our booking to give a more accurate idea of what would be moved. They instead created a new quote and ensured us the old one was cancelled. It was no and they tried their best to refuse to refund us the first booking. Then after the movers left I noticed my table top was damaged beyond repair. I thought no issue as I have their protection. But i found after submitting my claim they rejected it based on the movers word that it was already damaged. It was not in fact in same email they stated the mover claimed the table was already wrapped which it was so how did he magically see damage if it was wrapped. Also why would we move a table so obviously damaged and not just get rid of it. He also claimed he left it propped up against the wall which again was a lie. The table top was on the floor. If it had fallen everyone would have heard it so just more lies. We were given no option to counter the lies the movers were making and when I called I was advised just to reply to the email they sent. So far I’ve had no reply and expect I’ll have to take matters further before I get anywhere with them. If I wouldn’t have been desperate due to short notice I would have researched companies better and found someone actually good at their jobs.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your feedback, and we’re really sorry to hear about your experience. We understand how frustrating this situation has been, particularly in relation to the booking confusion and the concerns you’ve raised about the damage to your table. This isn’t the level of service we aim to provide. To clarify, the initial booking referenced has now been cancelled and fully refunded. In relation to your damage claim, we appreciate your concerns regarding how this was assessed and the points you’ve raised. Your case has been escalated to a manager within our Damage Claims team for a further review. As it is currently a bank holiday, they are out of office, but you can expect a response by Wednesday. We appreciate your patience while this is being looked into. Kind Regards, AnyVan

Posted 3 months ago

“Absolute joke of a company. I was given a time slot of 12-5pm (as this was apparently cheaper) to find out my driver had 1) the wrong address and somewhere the other side of the country 2) his app wasn't working yet he did not report this to any one to arrange for another driver to do my job 3) was miles away from the pick up address which meant he wouldn't arrive until 8pm on that day. This company should be reported. Not only could they not refund me as i had to move everything myself after spending £200 for the process, but they also couldn't give me a solution other than wait for the driver or reschedule for the next day (they also couldn't find me another driver to help) which couldn't be guaranteed to happen due to what happened to the original plan. The customer service is shocking. Will be posting this review everywhere to make sure no one gives them any more business. Next time, its checkatrade.com.”

Helpful Report

Posted 3 months ago

Hi There, Thank you for taking the time to share your feedback, and I’m really sorry to hear about the experience you had. I completely understand how frustrating and disruptive this must have been, especially when you were relying on a confirmed time slot and planning your day around it. I also want to clarify that a full refund was issued yesterday at the point you requested to cancel the service. I appreciate how upsetting the wider situation was, particularly around the delays, communication issues, and the lack of an immediate alternative solution on the day. I’m really sorry that this left you feeling unsupported and let down. Your feedback has been noted and will be shared with the relevant teams for review. Kind regards, AnyVan

Posted 3 months ago

“Paid £260 with insurance for 2 people to pick up one fruit machine cost me £700 The guy dropped the fruit machine at the fruit machine depot which was seen on camera My refresh AV 9344729 The machine no longer works due to it being dropped on the floor by the van driver I have now open a case for the £700 but been told by any van I will be out of pocket for £260 i paid and stuck with having to get ride of a broken fruit machine 🙃 They uesed a transit van and had the fruit machine on it back in the van which made it a unsafe load if it had come out the back of the van The van look like it would have not passed a mot, I suspect they did not have business insurance for the van Why would they take on a job picking up a fruit machine with out the right van for the job, They did not evan have a sack barrow or dolly, no tail gate on the van I suspect that anyvan may have a alot of over wight and unsafe vans and van driver on the wrong insurance polices and vans that are at the end of thier working life Not good at all My reference AV 9344729”

Helpful Report

Posted 4 months ago

Hi Mark, Thank you for taking the time to share your feedback, and we’re sorry to hear about what’s happened with your delivery. We understand how concerning this situation must be, especially given the outcome you’ve described. We can confirm that your claim is currently under review by our team. All details provided are being carefully assessed as part of the investigation process. We’re sorry for the inconvenience this has caused and we’ll be in touch as soon as there is an update for you. Kind Regards, AnyVan

Posted 4 months ago

“This was a disappointing experience and not worth the time or money. Thankfully, the driver was very friendly and easy to communicate with. However, my experience with the company, Anyvan, was very poor. It’s a shame the drivers aren’t supported by a better organisation.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback. I’m pleased to hear that your driver was friendly and easy to communicate with. I’d like to better understand your concerns regarding your experience with AnyVan. Upon reviewing your booking, we can see that you had questions about the delivery schedule. You had not selected a delivery slot, and when you contacted our team, they provided the available options. While you were unhappy with the options presented, the issue could have been avoided by selecting a delivery window at the time of booking. You then decided to proceed with the booking as scheduled. We also note that we received no contact from the drivers outlining any concerns or requests for support, but we will be touching base with them to ensure everything was handled appropriately. We believe our team followed the correct protocol in this instance, but I apologise that this did not meet your expectations. If your concerns are unrelated to the delivery schedule or the options previously discussed with our team, please let us know so we can address them properly. Kind Regards, AnyVan

Posted 4 months ago

“This was a disappointing experience and not worth the time or money. Thankfully, the driver was very friendly and easy to communicate with. However, my experience with the company, Anyvan, was very poor. It’s a shame the drivers aren’t supported by a better organisation.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback. I’m pleased to hear that your driver was friendly and easy to communicate with. I’d like to better understand your concerns regarding your experience with AnyVan. Upon reviewing your booking, we can see that you had questions about the delivery schedule. You had not selected a delivery slot, and when you contacted our team, they provided the available options. While you were unhappy with the options presented, the issue could have been avoided by selecting a delivery window at the time of booking. You then decided to proceed with the booking as scheduled. We also note that we received no contact from the drivers outlining any concerns or requests for support, but we will be touching base with them to ensure everything was handled appropriately. We believe our team followed the correct protocol in this instance, but I apologise that this did not meet your expectations. If your concerns are unrelated to the delivery schedule or the options previously discussed with our team, please let us know so we can address them properly. Kind Regards, AnyVan

Posted 4 months ago

“AVOID AT ALL COSTS! Absolutely terrible company. Booked over the phone and they get here and say I only booked ground floor to ground floor. I was never asked how many floors or told there would be an extra charge for each floor. I had 13 pieces of furniture to be moved so not even a whole house move. Spoke to another company and was told anyvan are notorious for showing up and making excuses and not doing anything. They left without taking a single piece of furniture including anything actually from the ground floor and are refusing to refund. When we called to complain we were told they only have a 15 minute time slot to get furniture out of the house and then proceeded to stand on the phone for 50 minutes before leaving. They had seven other moves to do just that day which is ridiculous. They took videos as ‘evidence’ the house wasn't ready to move but took videos of furniture we were not even moving and not on the list of furniture I provided. Customer service team was completely useless and didn't care at all. If you are looking for movers and actually want them to do their job then do not book with Anyvan.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to share your experience. We are genuinely sorry that your move did not go as planned and understand how frustrating this must have been. We completely recognise that moving is already a stressful and exhausting process, and having additional complications only makes it worse. After reviewing your booking and the circumstances on the day, there were several factors that affected our team’s ability to safely and efficiently complete the move. The booking stated that items were to be moved from the ground floor to the ground floor, but in reality, the move required furniture to be taken from the first floor. This difference is significant because it impacts the planning, equipment, and staffing needed to move items safely. In addition, some items were listed incorrectly in the booking; for example, your divan storage bed was recorded as a regular bed. Accurate details are crucial for our team to prepare and ensure items are handled properly. On the day of the move, many of the items were not prepared for removal. Clothes, bedding, bags, and toys were placed on or around the furniture, and obstacles such as cables, wet wipes, and other items blocked the pathways. Photos taken on-site show that key items like the armchair, TV stand, and divan bed were obstructed by other belongings, leaving no clear route for our team to safely move them. While we understand that homes are rarely perfectly organised during a move, these conditions created real safety hazards for our team and prevented them from completing the move. Our priority is always the safety of both our customers and our teams, as well as the protection of your belongings. In this instance, the conditions meant that the move could not be carried out safely. We sincerely apologise that this experience did not meet your expectations and we want you to know that your feedback will be used to improve how we guide and support customers in preparing their homes for a move. Kind Regards, AnyVan

Posted 4 months ago

“Customer service awful told I could make a complaint that I had not received my furniture but it would be the same outcome. Pay up extra money or they are basically holding my furniture to ransome! Absolute joke! Will not be using or recommending!”

Helpful Report

Posted 4 months ago

Hi there, Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been. The booking was made online independently, but the full address details were not provided. On the day of delivery, both the driver and our office attempted to contact you on the numbers listed but were unable to reach you. The driver waited in the area for over 30 minutes before moving on to complete the rest of their scheduled jobs for the day. The additional payment requested was to cover the extra time the driver spent waiting while you were unreachable, as well as the fuel and labour costs incurred for returning to the property. As per our terms: if a partner arrives at the delivery address and cannot gain access within 15 minutes, and the customer is uncontactable using the numbers provided, the partner may cease or cancel the service. In such circumstances, refunds are not applicable, and any outstanding payments become due immediately. We understand this was stressful and encourage customers to provide complete and accurate contact and address information when making a booking. Your feedback helps us improve communication and guidance for future customers. Kind Regards, AnyVan

Posted 4 months ago

“AnyVan is terrible. They quoted a price and took our money. They were then closed over the weekend, and when Monday came we were able to contact them with a correction, as their website selected the wrong type of bed when the order was being put through. It was a disability bed, as my wife is disabled, but it's still lighter than a wooden bed frame of the same size, but that didn't show as an option when we were setting things up. They jacked the price up more than £80, and told us that since it was only two days until our scheduled move date on Wednesday they wouldn't refund our money if we canceled or wanted to change our order, as it was less than 3 days before the move, even though they're closed and unreachable on weekends. Worst moving company ever.”

Helpful Report

Posted 4 months ago

Hi Cody, Thank you for your feedback, and I’m sorry to hear that your experience has been frustrating. We understand how important it is for everything to run smoothly, especially when planning a move. To clarify, the initial quote is generated based on the information entered at the time of booking. As this booking was completed online, the cost reflected the details provided. When changes are made to the inventory, this can affect the price as it impacts the size of vehicle and resources required. We’d also like to clarify that our teams are available 7 days a week, including weekends from 8am to 6pm, and our website allows customers to customise items by adding descriptions, dimensions, and weight where needed. This ensures that specific or specialist items, such as a disability bed, can be accurately accounted for at the time of booking. We’re sorry that this situation caused frustration and appreciate you taking the time to share your experience. Kind regards, AnyVan

Posted 4 months ago

“Van booked for the 26th march to haverfordwest to go to Aberdeen it arrived at haverfordwest at 23.20pm left at midnight. The two men couldn't understand or speak English the van was also half full with someone else's furniture, hardly any room for what we had they just shoved things where they could including valuable musical instruments. Should deliver 27th March. Hope they arrive in one piece, very disappointed and extremely worried, we are in our 80s and expected better service”

Helpful Report

Posted 4 months ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 4 months ago

“There wasn’t a score lower than 1 star , otherwise it would be minus 5 * Anyone moving , do NOT use ANYVAN ! I booked 2 people to move things including a heavy cupboard from a lock up Waited in 8am-12 , then they sent just the driver. Couldn’t do it as I couldn’t lift heavy things. Rang Head office - SO sorry , we’ll get 2 people on it . Waited until 6 , just the driver arrived again ! 😡My other half had to drive back & forth to Halifax, sister rearranged plans, new neighbours roped in as by the time the second van turned up with just the driver - head office was closed , I’d left the lock up so had no where to put the furniture.? It’s like uber , they subcontract out so there’s a middle man getting a driver . I paid 95 driver only gets £30 it’s wrong on every level . Eventually got a refund for the helper who never materialised on either occasion after numerous calls , WhatsApp chat was no help whatsoever. .I Wrote to Angus Elphinstone - ceo who apparently would love to hear from me - not heard back , and yet it says everything. I would rather break my furniture up into small pieces and carry it all on my back as many times as necessary, rather than use this business again - just in case you’re in ANY doubt as to how horrendous the experience is . Stressful, Disappointing, Uncaring, Unreliable , UNACCEPTABLE”

Helpful Report

Posted 4 months ago

Hi Stephanie, Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and the frustration this caused. We completely understand how stressful this situation must have been, especially with the repeated issues on the day and the impact it had on your plans. Please be assured that your concerns have been taken seriously, and a member of our Service Quality team has reached out to you directly to review what happened and work towards addressing this with you. We’re also sorry to hear that you didn’t receive a response after writing to Angus. While he is not customer-facing, your feedback is still important to us and is reviewed by the relevant teams internally. We truly regret that this experience has left you feeling this way, and we appreciate you bringing it to our attention. Kind Regards, AnyVan

Posted 4 months ago

“Extremely disappointing experience – damage, missing items and poor handling throughout I used AnyVan for a full packing, storage and redelivery service, and my experience was extremely disappointing from start to finish. The issues began well before redelivery. Delivery dates were changed more than once, and when the team eventually arrived, there were multiple issues raised by the drivers (including concerns about stairs) which appeared to result from poor communication between their office and delivery teams. This created unnecessary friction and made what should have been a straightforward process stressful and disorganised. During the storage period, communication was particularly poor. I found it difficult to obtain clear information, and at times it was unclear where my belongings were or who was responsible for managing them. This significantly reduced my confidence in how the service was being handled. As part of the service, AnyVan were responsible for packing the majority of my belongings, including valuable items. However, when my goods were returned, it was evident that items had not been protected or handled to the standard I had reasonably expected. The delivery team placed my belongings into my private storage unit and locked it, without giving me the opportunity to inspect the contents. When I accessed the unit shortly afterwards, I discovered extensive damage and two missing items, with total losses of £7,950. I raised a formal complaint and provided a detailed inventory and supporting evidence. AnyVan declined to investigate or offer compensation, citing a requirement to report damage within 7 days. In my experience, this was unreasonable given that I had no opportunity to inspect the condition of my belongings at the point they completed delivery and locked the unit. I escalated the matter through their complaints process and have also reported the issue via Citizens Advice, where it has been referred to Trading Standards. Overall, I found both the service delivery and the handling of my complaint to be poor and below what I would reasonably expect from a company providing this type of service. This experience has significantly reduced my confidence in using similar services in the future. Based on my experience, I would strongly caution others to think carefully before using this service. If you do proceed, I would recommend maintaining constant oversight of your belongings and not assuming that packing, storage or handling will be managed to the standard you might expect.”

Helpful Report

Posted 4 months ago

Hi Nic, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the damage caused to your items, especially given their condition prior to the move. Please be assured that your concerns are being taken seriously. A member of our Service Quality team will be in touch with you directly to carry out a full review and work with you to address this matter. Kind Regards, AnyVan

Posted 4 months ago

“I would suggest that this was a nightmare move. It was one of the worst experiences we've ever had moving. We have moved a few times before with moving companies and never had any issues. The guy on the phone (who I believe is the real cause of the issues here) promised that it would be easy, seamless, and just like we had always had with other companies in the past. I will preface by saying that the main reason we didn't use the previous company is that they were region specific and do not cover the area that we were moving in, unfortunately, as they are actual professionals. We paid £900 and gave an inventory of everything that would could think of. This included disassembling a king bed and a wardrobe and reassembling those items in the new house. This was the only part of the experience that went as it was supposed to. All boxes were labelled (we also put more boxes on the inventory than we needed to be safe and sure) with the room they needed to be in. Approximately 50% of the boxes were simply placed in the dining room. This obviously meant that I had to spend the next two days moving all the boxes into the right rooms, (which is very difficult physically for me but we literally did not have a choice.) The mattress was delivered to the new house caked in mud because they had placed it next to a piece of garden furniture? This seemed to flag to me as the company not really knowing what they were doing. What thought process would lead this to take place that was professional in nature? There was also some other minor damages to pieces here and there, scrapes and the like, which is not tremendously terrible but not great. The guy we spoke to on the phone originally promised us that absolutely everything would get moved. About half of the boxes that we had put on the inventory was moved. So by far most of the day was doing it "the old fashioned way" where everyone we knew with a car went back and forth and I went up and down stairs. I literally paid a thousand pounds minus change to avoid having to do this and we did it anyway. The people who came to do the move seemed really nice and I'm not sure how much of the disaster was their fault vs the fault of lack of communication vs the over promises made to us at the point of sale. We would also like to point out that the guy on the phone said that furniture could be disassembled on the day and (again) that there will be more than one trip done if necessary. The absolute main thing that he said that was a huge issue was "if it can fit out of the house, it does not need disassembling." This was a huge issue because it meant that the team that were back at the house needed to disassemble five or six pieces of furniture (that obviously we also had to deliver ourselves) that we could have done in the weeks prior had we not been lied to. There was also furniture that was packed improperly into the van which broke so we need to buy some new book cases as well (this is obviously on top of the - might I remind you - grand I spent to not have to do this.) I would suggest doing anything other than using any van. Any access point you have, anything -- a guy that you know that owns a van and doesn't mind lending it to you for an afternoon will give you a much, much better experience and won't cost you an absolute fortune. I'm giving a 2/10 instead of a 1/10 because the guys did do the bed and wardrobe in a reasonable timely manner and that wardrobe was a nightmare to put up. It seems that that's their main skillset. They also arrived exactly when they said, which is apparently a main criteria.”

Helpful Report

Posted 4 months ago

Hi Cameron, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the damage caused to your items, especially given their condition prior to the move. Please be assured that your concerns are being taken seriously. A member of our Service Quality team will be in touch with you directly to carry out a full review and work with you to address this matter. Kind Regards, AnyVan

Posted 4 months ago

“AMATEURS. Not a clue of what they are doing. They give you what looks like a good quote and then the day they arrive everything that doesn’t go in the card boxes (they themselves estimated) costs extra!!!!!!! Laundry basket? Extra. You have your own stuff boxed? Extra per box… and so on and so on… I had to call another company to finish my move for a decent price on top of the huge bill I had already paid to AnyVan. They aren’t clear about anything and my move was an absolute nightmare thanks to them.”

Helpful Report

Posted 5 months ago

Hi There, Thank you for sharing your feedback. We’re very sorry to hear about the difficulties you experienced during your move. Moving home can be stressful, and we completely understand how frustrating it must have been when your expectations were not met. To clarify, AnyVan operates as an inventory-based service. This means we rely on customers to provide accurate details of everything they need to move. Based on that information, we allocate the space, time, and resources required for the job. While our teams can offer guidance if requested, ultimately customers know their homes and items best, and it is their responsibility to ensure the inventory provided matches their requirements. To put this into perspective, two households with the same floor plan can have completely different items inside, and even within a two-bedroom apartment, the number, size, and type of items can vary significantly. Our estimates are offered as guidance, but what you book is ultimately based on your discretion to ensure it suits your needs. A member of our service quality team has reached out directly to address your concerns and provide support. We hope this helps clarify how our process works and shows our commitment to listening to feedback and improving our service. Kind regards, AnyVan

Posted 4 months ago

“This is the worst experience I have ever had , poor communication awful service lost property rude workers you get what you pay for please don’t use these pay a little extra”

Helpful Report

Posted 5 months ago

Hi there, Thank you for sharing your feedback. We’re very sorry to hear that your experience was frustrating and stressful. We understand how upsetting it is to feel let down during a move, and we apologise for the impact this had. While we always aim to provide clear communication and a smooth service, we know we don’t always get it right and appreciate you taking the time to let us know. Your comments will help us improve going forward. Kind Regards, AnyVan

Posted 4 months ago

“This is the worst experience I have ever had , poor communication awful service lost property rude workers you get what you pay for please don’t use these pay a little extra”

Helpful Report

Posted 5 months ago

Hi there, Thank you for sharing your feedback. We’re very sorry to hear that your experience was frustrating and stressful. We understand how upsetting it is to feel let down during a move, and we apologise for the impact this had. While we always aim to provide clear communication and a smooth service, we know we don’t always get it right and appreciate you taking the time to let us know. Your comments will help us improve going forward. Kind Regards, AnyVan

Posted 4 months ago

“Window broken by moving team. Table broken. At least 3 other items scratched and chipped. Incredibly rude movers. Still no resolution by AnyVan. Unable to speak to complaints/claims team. No resolution. One star given because zero is not an option.”

Helpful Report

Posted 5 months ago

Hi Camilla, Thank you for your understanding of how our service works and for your patience. Our team has reached out to assist with your concerns and provided guidance on how to proceed. We appreciate you taking the time to share your feedback. Kind Regards, AnyVan

Posted 4 months ago

“I am extremely dissatisfied with the service provided by AnyVan during my recent house move. During the move, two of my televisions were broken beyond repair and several pieces of furniture were significantly damaged. This was not minor cosmetic wear — the TVs are completely unusable and the furniture damage materially affects both value and condition. What is particularly concerning is that the load was not properly secured in the van. No straps were used to secure items during transit, and no adequate protective wrapping was applied to fragile or high-value pieces. Basic, industry-standard precautions were simply not taken. It is therefore unsurprising that substantial damage occurred. Despite this, I have been offered just £100 per damaged item — an amount that does not come close to covering the actual replacement cost. For clarity, the full replacement value of the damaged items is: • TV 1 – £500 • TV 2 – £280 • King size ottoman bed – £475 • Double bed – £500 • Mattress 1 – £1,000 • Mattress 2 – £600 • Three-seat and two-seat sofa set – £1,500 • 2 × IKEA drawer sets – £198 Total loss: £5,053 Under the Consumer Rights Act 2015, services must be carried out with reasonable care and skill. That standard has clearly not been met in this case. I am seeking full reimbursement of £5,053, which reflects the genuine replacement value of the damaged items. The current offer is wholly inadequate and does not reflect the scale of the loss incurred. Until this matter is resolved fairly and in full, I cannot recommend this service to others.”

Helpful Report

Posted 5 months ago

Hi Isabelle, Thank you for reaching out and providing details regarding your recent move. We are very sorry to hear about the damage to your items and apologise for the distress this has caused. Having reviewed your booking, we can see that your claim was raised on 4 March and is currently still under review. At this stage, no offers have been made to you. We would like to clarify that the level of cover chosen at the time of booking was Complimentary Cover. Under this cover, our transport partners are liable for up to £100 per individual item for any damage incurred. Extended cover options are available, which provide higher liability limits, but these were not selected or included in your booking. As such, the maximum liability under your booking is £100 per item. We understand this may not reflect the full replacement cost of the items affected, and we apologise for any disappointment this may cause. We hope this clarifies the basis on which the claim is being considered. Kind regards, AnyVan

Posted 5 months ago

“Extremely dissatisfied with AnyVan’s service on 26 February. The move, scheduled to start at 08:00, was mismanaged from the outset. The team arrived unprepared, unaware that the fridge freezer required door removal, and lacked the tools or knowledge to handle it — leaving us to resolve the issue ourselves. The van provided was too small for the booked load, forcing multiple unnecessary trips and causing major delays. After completing one journey, the team left and did not return until 18:00, with final delivery not completed until 19:00. Throughout the day, repeated assurances that they would arrive “shortly” proved inaccurate. Additional serious issues: • No tail lift, despite this being required at booking • Dirty van flooring unsuitable for household goods • No protective sheets or adequate equipment • Insufficient manpower to safely unload heavy items • Fridge freezer sustained damage during handling Customer service communication was inconsistent and conflicting regarding the services included and what should have been possible. Overall, this was a deeply unprofessional experience that caused unnecessary stress, disruption, and damage. The service delivered was far below reasonable expectations and not in line with what was advertised. I would not recommend AnyVan based on this experience.”

Helpful Report

Posted 5 months ago

Hi Annie, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 5 months ago

“Let me try and save you any hassle with booking with these absolute jokers if you actually want the job done and any degree of professionalism. 8 out of the last 10 google reviews are one star, hindsight is great but should have checked. Please dont let yourselves be let down by this so called company. Basically what you get is a company sub contracting out to Basically any old tom, dick and Harry with a van. Zero knowledge of removals and zero tools for the job and not even a van suitable! I had an office moved booked in with them for 1 item (yes 1 sole item) it is a very heavy hearing booth on wheels. Granted its an unusual item but supplied all the dimensions and weight so they know what working with. Accepted the job and paid for the service. Now today comes and they turn up outside of the delivery window. 2 hours early and I was not there as not expecting them. They came in a van with no tail lift, they had zero equipment such as a dollie or hand truck, no moving straps, ropes or chords, furniture sliders. Basically anything that is needed to move heavy furniture. They ended up refusing to take the item. The move consisted of moving it 200 yards and putting it into a lift. Could have done that myself, then saying it's too heavy to move. The driver then left. I was off site (as stated, it was outside the window) and it took me nearly an hour to get to speak with customer service. Put me on hold for a good while and the end solution was they would give me a refund (was told multiple times their terms mean shouldn't even get one and basically should be grateful). Didn't actually want this solution I wanted to get the item moved. Asked to speak to a manager and was Basically told it would take 24 to 48 hours for contact and the answer would be the same. Im now left with the said item still in an office we are meant to be vacating tomorrow. So, please , please, please dont use this company unless you want to be let down. Go read the Google reviews for yourself. Save yourself any stress and hassle and use a reputable company.”

Helpful Report

Posted 5 months ago

Hi Adam, Thank you for taking the time to share your feedback. We’re sorry that your booking did not go ahead as planned and understand how frustrating this must have been, particularly given the time pressures around vacating your office. For clarity, while dimensions were provided at booking, the item in question weighed approximately 300kg. For health and safety reasons, our transport providers are unable to manually move items of this weight without specialist lifting equipment, such as a tail lift or mechanical handling tools. Where an item exceeds safe manual handling limits, the job cannot proceed. This is to protect both customers’ property and the safety of the crew. We can confirm that as the move could not be completed, your booking was cancelled and a full refund was issued. We appreciate that this was not the outcome you wanted, however safety considerations must always take priority. Kind regards, AnyVan

Posted 5 months ago

“ANYVAN IS A COURIER BROKER Anyvan was tasked with a simple 3 seater sofa move from Highbridge to Newport. The job was booked for next day, I chose an open all day time slot, then paid them £130. The day of the move, nothing from Anyvan. 30 minute wait on the phone to speak to a foreign call centre with no managers or no direct ability to speak to anyone that can do anything apart from apologise for their appalling service. The day went on, no update of driver allocation. It got to the end of the day, after 3x phone calls from me to them asking for updates, to which the response was given of "our team are working on allocation now". The day ended without any contact from their company to me, all one way phone calls from me receiving empty promises and apologies. I then was told we will TRY again tomorrow, no guarantees. The next day comes, same as the day before, nothing from Anyvan. I called them and the driver had been allocated and was arriving 30 mins LATER than the ending time of the booking. They collect the sofa, but then, after all of this, demanded I pay an extra £24 as the sofa was a recliner. AFTER ALL OF THIS. I am now on hold and have been for 25 minutes, they are threatening to dump the sofa off on the side of the road unless I pay. I am the most fuming I have been for quite some time, a HORRIBLE joke of a service. Please, avoid this company if you can see this review. Pay ever so slightly more for a reputable company, not a Broker to the lowest bidder service.”

Helpful Report

Posted 6 months ago

Hi Dan, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 6 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

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