ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.45

3.5 Rating 3,075 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 3,075 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I have had to reflect on the service provided by this AGENCY that BOOK individuals that are looking for work to earn an income that have a vehicle to move items We engaged with ANY VANS to provide at short notice (5 days ) to move our furniture and personal effects from a 2 bedroom bungalow from Somerset 72 miles to Hampshire We informed them that it would require a 2 x standard Luton van load They provided a quote and we paid in advance They sent two men with a Luton van from Peterborough who were an hour late who did their best to load but obviously couldn’t do so The individuals were employed do to do what they could do by Any Vans We were very distressed and dissatisfied as we had too leave our substantial personal property behind This resulted in having to personal hiring another vehicle to personally collect and transfer to our new home Conclusion I have at this moment not chased formally a refund from ANY VANS BUT I would advise be very CAUTIOUS in using this AGENCY As none of the removal individuals are employed direct If you do use them PLEASE MAKE SURE YOU TELL THEM ALL WHAT YOU ARE MOVING If not expect to be disappointed!!!”

Helpful Report

Posted 4 years ago

“Having booked a 3 hour window (9-12) for a house move, on the morning of the move I rang the driver to see if I could get a more accurate time only to be told AnyVan had booked him for 5pm that evening and he therefore wouldn't be able to help. The company apologised and refunded when they realised the error was theirs, but did not seem in the slightest concerned that it left me without removals on moving day with no notice and they said they MIGHT be able to help the next day but couldn't guarantee it. I couldn't take the risk. DO NOT RECOMMEND if you are relying on a particular day/time”

Helpful Report

Posted 4 years ago

“Awful company, like to charge you extra after they have arrived and are loading...like, walking too far from accommodation to van for instance when all was explained when the booking was made, charging for extras...or emptying perfectly packed furniture and not informing you. Removal mens attitude was extremely rude and demanding! I refrained from leaving a review for a few weeks to see if stress was a factor in my anger...but no, it's still there! 100% WOULD NOT RECOMMEND!”

Helpful Report

Posted 4 years ago

“Please beware of using this company. I had arranged and paid for my son to be moved from his old accommodation to his new one. They were aware he was a vulnerable student and assured me all would be fine. There failed to collect him, leaving him stranded hundreds of miles from home. He has called and was told the van was on its way. I missed a call at 13 29 pick up was fir 12.00 when I tried to call no response. We had to get a local taxi firm to help us. Contact them today, 3 days later was told they had a problem with the van. No email from then or call to my son. Disgusting service Edit”

Helpful Report

Posted 4 years ago

“Buyer beware. If you read the fine print, AnyVan say they merely act as an agent between you and a removals company and aren't a removals company themselves. So, on the day they'll try to get you a service, but if they can't get one then oops! Too bad so sad. In my case, they no-showed with no notice on moving day. When I rang them up they said 'no driver has been assigned' and promised to get me a driver first thing the next day. That driver also no-showed, in fact they apparently never bothered to book one. They gave me a refund but just shrugged when I mentioned the fines, storage fees, and emergency service I had to hire. It's middle men pretending to be a legit removals company. Basically a scam.”

Helpful Report

Posted 4 years ago

“They made me give them one of my things for carrying stuff up the stairs.”

Helpful Report

Posted 4 years ago

“offered me a price direct -which i accepted-then spent 48hrs scolling "We are allocating your anyvandriver ---never happened-rang and explained-said they would trans me to sales team-said they would ring me to folloe up-never did repeated situation again--three phones calls no replies/return calls...rang and cancelled---await deposit refund BOOKED with Shipy---had 31 quotes in 45mins-at less”

Helpful Report

Posted 4 years ago

“they charge way too much for add-on item. I only had one medium size box add-on, charged me £30. Initially the driver asked for £50, after haggling he eventually says 30.”

Helpful Report

Posted 4 years ago

“they charge way too much for add-on item. I only had one medium size box add-on, charged me £30. Initially the driver asked for £50, after haggling he eventually says 30.”

Helpful Report

Posted 4 years ago

“WARNING PLEASE READ ANY VANS ARE THIEVES AND MAKE FAKE BOOKINGS We booked removals with Any Vans end of April for 16th May. We cancelled removals as to expensive on 3rd of May, well within guidelines. We moved on 16th May without Any Vans. Over a month later I receive an email from Any Vans saying they will be moving us on the 23rd June ??? We moved a month ago. So I clicked on cancellation thinking this would be the end of it. Then receive a call to say they will be with us tomorrow, I tried to explain to the very rude man that we never booked a removals, after a very heated conversation I passed the phone to my husband who they refused to speak to in the end they did, for him to be told not to worry we have been charged for the removals anyway so it didn’t matter if we used them or not. Checked our bank account £734 had been unlawfully stolen. They had kept our bank details since April. We raised this with management after being told by Lyndsey who tried to resolve this that the reason we were unknowingly booked is they put in a DUMMY I quote dummy appointment on cancellations. Pointless to ramble on how awful the customer services behaved who finally agreed to refund what they had stolen. But not for 3 to 10 days. We reported to the police and want people to know what this company are capable of. Holding onto bank details for almost 3 months and charging a customer for a booking that was never made by ourselves but by Any Van. We were advised by police to contact the bank in case they try to take more money. If you use this company do not give your card details although no doubt without them you would not be able to book. Sum these up thieving B*******. I hope this review will help others not to go through what we have just gone through as if moving is not stressful enough.”

Helpful Report

Posted 4 years ago

“Disappointed with service My daughter booked anyvan for today. The driver was nearly 2 hours late. The man did not help lift anything into the van, leaving a young fragile woman to lift everything into the van, nothing was bubble wrapped or tied down. They did not take everything as my daughter felt her special cabinet could would not be safe. My daughter had to then make her own way to the new apt. One hour away and take an Uber with lots of her things not taken and still lots to move tomorrow. Very very disappointed with Anyvan service. My daughter has complained and they have promised a call back on Monday to hopefully resolve the situation.”

Helpful Report

Posted 4 years ago

“AVOID THESE SCAMMERS AT ALL COSTS !!!! They took my money to deliver a leather sofa from Edinburgh to Polmont but didn't even turn up at the sellers home to pick it up !!! It cost me £58.00. !!! DO YOURSELF A FAVOUR AND LOOK ELSEWHERE FOR A VAN AND MAN !!! THIS MATTER IS NOT OVER AS I WILL SUE THEM FOR BREACH OF CONTRACT !!!!”

Helpful Report

Posted 4 years ago

“Absolute scammers. Only booked 5 specific items of furniture to be moved and they refused to move the main large items (the bed and wardrobe). Claimed they couldnt get them down the stairs (which is rubbish as I moved them up there in the first place) and said they wouldnt disassemble them either. So ended up paying over £120 for them to move a handful of boxes and a small desk that I could have got in my own SUV. Avoid this company like the plague.”

Helpful Report

Posted 4 years ago

“Awful from start to finish. Firstly after calling and emailing an item still got left off the collection list and then when I wanted items out of storage I had to make many more calls and emails before i was told delivery would be a week, so I had to pay for more storage of items I wanted back. Then all items arrived damaged. Leather bed is all scratched. This was new a few months ago so am really annoyed about this. My washing machine has had the lid pulled off and my glass unit the back isn’t attached to the front anymore!”

Helpful Report

Posted 4 years ago

“AnyVan 'delivery partner' stole my money! I booked a job via AnyVan with one of their 'Delivery Partners'. The delivery partner then requested full payment in advance and stated that each courier have their own T's & C's. Having never had an issue with AnyVan before I sent the funds. The delivery partner then cancelled the job due to his trailer allegedly being stolen and promised to refund my money. I waited and waited but no money was returned. Upon speaking with the delivery partner a month later he told me that he doesn't have the money (£190!) and cannot send it back to me as he does not have it any more. He then told me that he will send it 'when he can' and not to contact him again. AnyVan were initially on the ball and asked me to give him more time to pay before they would take action but now they are just not interested and will not take it any further. If using AnyVan and the name Dorian Gordon or the user VTS1 pops up, stay well clear!”

Helpful Report

Posted 4 years ago

“Dreadful customer service. Expensive. I will be using them again and I certainly would not recommend using to anybody.”

Helpful Report

Posted 4 years ago

“Do not use AnyVan under any circumstance. After having booked with them nearly a month ago and them taking full payment 3 days before our move over the Jubilee weekend the phone calls from their "customer care" team started whereby they said to us that the original sales agent had made incorrect statements to us about what we were entitled to and that AnyVan would not be bound by those statements. While still in our cancellation timeframe they said they would listen back to the call with the original sales agent to find out whether he did indeed promise us an additional 3 cubic metres for free and get back to us for us to cancel in time. They did not get back to us in time, have now said that listening back to the call wouldn't change the outcome anyway, and that if we cancel (which we did today) that they would keep half of our money. It is our opinion that they have acted in a fraudulent manner and we are now opening an investigation with our bank to recoup our lost money.”

Helpful Report

Posted 4 years ago

“Poor service and customer attendance. I regretted using Anyvan.”

Helpful Report

Posted 4 years ago

“Keep away. They sound great at first and will probably be the cheapest and able to collect your belongings on any day to suit you. The sales people will tell you exactly what you want to hear. I was given what seems like a very reasonable quote compared to others in my area. I was asked for an itemised description of what was being collected and quoted for 2 men to collect it. In reality, one man turns up in a beaten up old truck with numerous other peoples belongings already on board. The driver then said he didn’t have room for my items but can make room for more money!!! He refused to go upstairs to collect any items unless he was paid more money and also said he couldn’t take the big items I had told them about as he was on his own - this is why I paid PAID!! For 2 men. The manager then called me and again began demanding more money. I refused and they said they wouldn’t take the items at all. I had to arrange another van to collect what they had left. I have been informed by a storage company since this that demanding more money seems to be a trait of these people. Keep well away. Clearly, their business model is to offer a cheaper price to entice you in, then extort more money from you on delivery day when they feel you have no choice but to agree. Disgusting!!!”

Helpful Report

Posted 4 years ago

“If I could give this company minus 5 stars I would. Arranged for them to do our house move. We had both taken the day off work for the move. They had not arrived at the appointed time even though their tracker stated they were near our house. We had to call them to find out they were broken down 30 miles away and had no idea what time they could get to us - this was at 10:30. Called Any Van headquarters and was told a van would definitely be with us that day. We then received another call at 3pm from headquarters to say nobody would be coming and that the first person should not have promised us they would. We were lucky in that we had a few more days left on our lease but if we had been exchanging that day it would have been a disaster.”

Helpful Report

Posted 4 years ago

ANYVAN is rated 3.5 based on 3,075 reviews