ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.39

3.4 Rating 2,749 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,749 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a removal service with AnyVan, but unfortunately my property completion was delayed at the last minute due to solicitors not finalising paperwork. This was completely outside of my control, and I notified AnyVan as soon as I was aware. Despite this, AnyVan refused to provide me with a refund and stated I would be charged £120 just to reschedule. I find this extremely unfair and unreasonable, especially given the circumstances. I raised a formal complaint but was left dissatisfied with the response. As a customer, I expected more flexibility and fairness in handling genuine situations like this. I am now escalating this matter to Citizens Advice and Trading Standards, but I feel other potential customers should be aware of my experience.”

Helpful Report

Posted 2 months ago

Hi there, We’re sorry to hear about the difficulties you’ve experienced with your booking. We always aim to be as transparent as possible, and as stated in our Terms & Conditions, bookings cancelled within 24 hours of the scheduled move are unfortunately non-refundable. We do understand that circumstances can sometimes change unexpectedly, and in such cases, if a customer needs to reschedule, a rescheduling fee is applied to cover the costs already committed to your booking. We appreciate your feedback and understand how frustrating it can be when plans don’t go ahead as expected. While we’re unable to offer a refund in this instance, our team is always here to support with rescheduling options to make the process as smooth as possible. Kind regards, AnyVan

Posted 1 month ago

“If I could give zero stars, I would. Cowboys - avoid at all costs. Destroyed antique furniture from my grandmothers; removing from their van (already damaged during transit), without consideration to stop drawers from falling out onto the floor & causing further damage. Also two hours late to drop off furniture as they picked up another job on route. Terrible terrible service & I’m now having to face destroying the majority of the furniture, due to damages. Please, avoid.”

Helpful Report

Posted 2 months ago

Hi Emma, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 month ago

“AnyVan have literally provided the worst possible customer service. I made a pick up booking the day before I needed sofas picked up only to be advised by the retailer the items were not in stock. Within an hour of my original booking I contacted AnyVan who would not provide a refund, despite there being nothing to pickup. I was then offered a credit against another booking by one AnyVan employee and a free reschedule by another. Today I attempted to redeem that offer on another delivery and AnyVan refused despite earlier commitments. I strongly urge customers not to use AnyVan unless you want to be ripped off!”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback. I’m really sorry to hear about the frustrating experience you had with AnyVan. Having looked into your booking, I can see that we had reached out to you after further investigation to honour the offers made by our team. By that point, I understand that you had already rebooked with another provider. I completely understand how this situation must have been confusing and disappointing, and I sincerely apologise for the inconvenience caused. We really appreciate you sharing this experience, as it helps us identify where we need to improve. Kind regards, AnyVan

Posted 1 month ago

“I've moved a lot in my life, and I know what the moving process entails. I wanted to rely on a company that could help me with my belongings in a respectful manner. Unfortunately, that wasn't the case. I had issues with one of the movers who thought it was normal to call me at 11 p.m. the night before a big move to demand a change in the moving schedule. When I tried to request a change of movers, they wanted to charge me an enormous amount, which I refused to pay. It took me seven hours to speak with a supervisor to explain the situation - all the while waiting in a chaotic home for someone from anyvan to contact me. When I tried to resolve the problem, after many phone calls, they told me they would send another mover the next day at 9 a.m. They didn't arrive until 3 p.m. They came, did the job, and took my things to my new house. The service supposedly includes disassembling the boxes. But they left the boxes right in the middle of the house (heavy boxes I could not move alone) and left without throwing away any of the trash they had left behind, nor did they complete the service that I paid for. The worst part is that the driver, once the job was done, started sending me inappropriate WhatsApp messages after they left. I had to block him immediately, and I didn't feel safe knowing he now knows where I live. It's the worst service I've ever used. Never again with Anyvan.”

Helpful Report

Posted 2 months ago

“What an appalling bunch of cowboys! These so-called “experts” couldn’t move a piano an inch. They sent two of the smallest movers, who looked completely shocked and confused by what was clearly described in the job details. They didn’t even attempt to move the item, and now they’re refusing to give a refund. Avoid these cowboys at all costs!”

Helpful Report

Posted 2 months ago

“Absolutely dreadful experience, don't ever book these people they sent a van too small the first day and left a third of my stuff, the chap the next day had a list just for my desk and monitor and got really iffy, so I bunged him some money and he still left about a third of it so now I still need to pay another van driver. This company are abysmal don't use them even as a last resort”

Helpful Report

Posted 2 months ago

“Horrible Experience – Avoid at All Costs Absolutely awful service. The driver, Remi, never contacted me upon arrival and completely failed to pick up the item. I was informed by the auction staff that no one had shown up. Despite multiple attempts, Remi ignored all calls and texts while claiming to be at the location. When I reached out to the company to reschedule, I was told I’d have to pay a 50% fee – even though they did nothing to begin with. The representative said this came from a “senior” staff member, which just shows how deeply this behavior runs in the company. After reading other reviews, it’s clear this isn’t a one-off issue but a recurring theme. Dishonest driver, unhelpful management, and a complete lack of accountability. Disgusting service from top to bottom.”

Helpful Report

Posted 2 months ago

“My experience with any Any Van Birmingham. APPALLING. The time was arranged. 7am 21.07.2025. Waited 1 hour, told they were 20 mins away. An hour later, 9am. Put on hold 6 times. 10am, told they had broke down. Lies. The driver made no attempt to call me. Or the office. My family contacted friends with cars & small vehicles. 14 helpers & 8 hours later at 7pm. I was in. At a loss of £550. Don’t trust Any Van. They will not arrive. I am very upset. At age 78. Disgusted & a loss of £550 😰”

Helpful Report

Posted 2 months ago

Hi G, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. We completely understand how stressful and upsetting the situation must have been, especially given the circumstances and the impact it had on your day. Being let down on the morning of a move is unacceptable, and we’re very sorry that you were left to make alternative arrangements at the last minute. We appreciate you bringing this to our attention and can assure you this is not the level of service we aim to provide. We’ll be reviewing what went wrong in this instance to ensure it’s addressed with the team involved. Once again, we’re very sorry for the disruption and distress caused. Kind regards, AnyVan

Posted 2 months ago

“Avoid Anyvan at all costs. They left half my belongings in my original property so had to hire another van to get the rest of my property. They put homes in my walls and damaged my belongings. Customer service is a joke They don't answer the phones and don't admit to there mistakes or apologise. Avoid Anyvan”

Helpful Report

Posted 2 months ago

Hi there, Thanks for taking the time to share your feedback. We're really sorry your recent experience with AnyVan didn’t meet expectations. A member of our Service Quality Team has already reached out and is looking into your concerns to ensure they're fully addressed. We appreciate your input and are committed to making this right. If there’s anything else you’d like to add, feel free to get in touch. Best regards, AnyVan

Posted 2 months ago

“Most of our furniture was broken, scratched or damaged by brown tape. They charged us a ridiculous amount on the day (£500) for extra boxes after we had booked for the amount of boxes recommended by their staff. Very difficult to book a redelivery. Terrible all around”

Helpful Report

Posted 3 months ago

Hi Sara, Thanks for taking the time to leave your feedback, and we’re really sorry to hear about your experience. We completely understand how frustrating it must be to receive items in a condition that’s anything less than perfect, and we do apologise for the inconvenience this has caused. While our policy does require customers to notify us of any damage within three working days, we’ve made an exception in your case and have already raised a claim on your behalf. To move forward, we’d really encourage you to get back to us within the next five days with the information we’ve requested. Please bear in mind that if it’s submitted outside of this timeframe, the claim may unfortunately not be accepted. Kind Regards, AnyVan

Posted 3 months ago

“Charged almost double the price originally quoted. Then sent me the wrong confirmation. Spent almost 6 hours trying to resolve over WhatsApp and was put on hold for an hour with no resolution. Do not recommend!”

Helpful Report

Posted 3 months ago

Hi There, Thanks for your feedback, and we’re really sorry for the hassle you experienced — especially the time you spent trying to get things sorted. We’ve looked into the issue and can confirm it’s since been resolved. We do appreciate your patience throughout, and thank you for your understanding. Kind Regards, AnyVan

Posted 3 months ago

“Anyvan sent a vehicle that was too small I had to pay another £800.00 to get them to second a second vehicle which arrived about 5.30pm and the move took 2days instead of one. They broke some of my belongings and damaged most of my furniture. I had to buy bubble wrap to enable them to pack fragile items. DO NOT USE THEM THEY ARE NOT COMPETENT”

Helpful Report

Posted 3 months ago

Hi Christine, Thanks for your feedback, and we're genuinely sorry to hear about your experience. We understand how frustrating and disappointing this must have been. The van size was arranged based on the inventory list that was confirmed with you via email prior to the move. Unfortunately, the list provided didn’t reflect the actual volume of items, which meant a second vehicle had to be arranged later in the day. We absolutely recognise how inconvenient this would have been, especially with the move taking longer than anticipated. In regard to the damage, we do need to clarify that we were only notified of this on 7 July, while your move took place on 3 March. As this falls well outside our required notification window, we regret to advise that we are unable to proceed with a damage claim on this occasion. We truly wish this had been raised with us sooner so we could have addressed it appropriately. We’re sorry again that your experience fell short of expectations, and we appreciate you taking the time to let us know. Kind regards, AnyVan

Posted 3 months ago

“Took my money then didn't arrive to do my house move. Contacted Anyvan via emails but i haven't heard back from them. Dreadful company. Don't use them as they are obviously unreliable.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your experience. We're truly sorry for the inconvenience caused. A member of our Service Quality Team has since been in touch, and we’ve arranged a full refund in recognition of the disruption to your move. We know how important it is for things to run smoothly on moving day, and we’re sorry that we fell short on this occasion. Your feedback has been taken seriously and shared with the relevant teams to prevent this from happening again. Kind regards, AnyVan

Posted 3 months ago

“Rubbish let me down at 7pm the night before my move. No help and still waiting for my money back.”

Helpful Report

Posted 3 months ago

Hi Raymond, Thanks for your feedback, and we’re really sorry again for the disruption caused the night before your move. At the time, we were still actively working on resolving the issue and had every intention of completing the booking as planned. However, as you requested cancellation before we were able to finalise the arrangements, the job was subsequently cancelled as instructed. A full refund has now been issued, and we do appreciate your patience up to that point. Kind Regards, Emma

Posted 3 months ago

“We used Any Van just over a week ago and would never recommend them to anyone. They damaged EVERY single piece of furniture and clearly had no clue how to pack furniture. They had no packing materials, just a few bits of cardboard on the floor of their van. They charged us extra money to move a wardrobe that they’d initially said was in the price and we spent most of the day going back and forth between our old and new home because they said they couldn’t fit everything in their van! Do not trust this company. They are an absolute scam who outsource to unprofessional people who have no clue what they’re doing. We’ve tried getting through to their complaints as they told us they were fully insured and now they won’t pick up.”

Helpful Report

Posted 3 months ago

Hi Taj, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 3 months ago

“Not a good company to use. Few reasons why: Refused to take individual items which had not been included on the inventory and tried to charge more to put them on the van. It is not made clear that the inventory Is supposed to be an exact list rather than a guide to estimate the size of van required. Secondly when the van turned up, it was half full with another persons possessions who was also sitting in the van he clearly didn’t realise that the van would be doing multiple jobs on the same day and was telling me I needed to be quick and then my stuff better not damage any of his. Thirdly, the van then proceeded to take 6 hours to arrive at my new address for what was a 1 hour drive. Tracking the van on a whistle stop tour of north London, the drivers were clearly doing multiple jobs on the way round. In summary, don’t use this company. They are trying to reinvent the man with van service, making it more profitable for themselves and a hugely inferior and inconvenient service for the end user.”

Helpful Report

Posted 3 months ago

Hi there, Thanks for taking the time to share your experience. It sounds like things didn’t go as you expected, and we’re genuinely sorry to hear you were left disappointed. We’d love the chance to clear up a few points about how our service works, as it’s clear there was some misalignment around what was booked and what was delivered. First off, our bookings are based on the inventory list provided at the time of confirmation. This helps us determine the vehicle size, space requirements, and price. We do try to make it clear during the booking process that the inventory isn’t just a rough guide — it’s the basis of the job. That said, we understand it can be easy to assume there’s a bit more flexibility, so we’ll take this on board for further clarity. Secondly, we are a part-load company. Our transport partners often carry out more than one job per route. This model keeps costs down for customers and significantly reduces wasted miles on the road. For context, AnyVan was founded with exactly this in mind: helping to cut unnecessary emissions and make logistics smarter and more affordable. The customer you saw sharing the van was simply on another leg of that same route. That said, we appreciate that this approach isn’t for everyone, especially if you're expecting a direct, single-use service. There are companies out there that offer exactly that, but it is not how our model is set up. The six-hour delay was likely due to the vehicle completing other jobs before reaching your destination, which is part of how we’re able to offer lower prices across the board. All the best, AnyVan

Posted 3 months ago

“Disappointed by AnyVan – Financial and Emotional Losses After a “Premium” Move We hired AnyVan for what was supposed to be a full-service, premium move (ref: AV-8812773). Instead, we received a chaotic and careless experience — and we’re still dealing with the consequences. First, the company took an unreasonably long time to respond to our emails. When they eventually did, they offered apologies — but no meaningful solution. What we need is not just words, but financial compensation. The wardrobe boxes we paid for were never delivered — and we have not received a refund. Our own boxes were damaged because the movers didn’t bring the ones they were supposed to. One of the beds was incorrectly assembled, missing bolts and left unstable. We now have to hire someone else to fix it. Several of our belongings were scratched, crushed or broken due to lack of proper wrapping and stacking. This has resulted not only in stress and frustration, but real financial loss: we are out of pocket for missing items, repairs, and additional help we should never have had to arrange ourselves. We’ve shared all photos and videos, and we’ve spent a huge amount of time trying to resolve this. So far, we’ve received only a token gesture and vague promises. We cannot recommend AnyVan based on this experience. Think twice before trusting them with your move.”

Helpful Report

Posted 4 months ago

Hi Maryna, Thank you so much for taking the time to share your feedback with us. We're genuinely sorry to hear that your recent experience with AnyVan didn’t meet your expectations. We know how important your move is, and it’s disappointing to hear we didn’t deliver the service you deserve. To ensure your concerns are addressed thoroughly, one of our Service Quality Team members has already reached out to you directly. They’re dedicated to looking into this and ensuring that any issues are properly resolved. We truly value your feedback as it helps us improve, and we want to make sure we get things right for you. If you have anything else you'd like to share in the meantime, please feel free to reach out — we're here to help. Best regards, AnyVan

Posted 3 months ago

“They’re scammers. Get your funds back gmail in my bio”

Helpful Report

Posted 5 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 5 months ago

“Truly thankful for harrylucy977 - @ gmail . com.”

Helpful Report

Posted 5 months ago

Hi Lilian, We're really sorry to learn that your AnyVan experience was not the best. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 5 months ago

“Pathetic service by AnyVan Had a terrible experience with AnyVan. First, they showed two different prices for the same day and same items. I had to call customer service because the price increased by £50 from morning to evening without any explanation. I booked a move for a 6-seater dining table and clearly confirmed on the call that it was a foldable dining table with six chairs. Still, on the moving day, they charged me extra, claiming the quote was only for the table, not the chairs. They told me they couldn't find my call recordings, even though they record all their support and sales calls!!! Also, my apartment is a deluxe flat with two levels. I booked the move from the 2nd floor and mentioned everything clearly, but because the drivers had to take five extra steps to bring the table down (everything else was already on the ground floor), they charged me an additional £47 on the spot! The drivers themselves were very nice and helpful and admitted that AnyVan often pulls these kinds of tactics with customers to squeeze more money out during moves. Apparently, they face the same complaints on almost every job. Would not recommend. Be very cautious!!!”

Helpful Report

Posted 6 months ago

Hi there, Thank you for sharing your feedback. I’m really sorry to hear about your experience, and I can see you’ve also left a review on Trustpilot. A member of our team will be in touch soon to address your concerns directly. If there’s anything else you need in the meantime, please don’t hesitate to reach out. Best regards, AnyVan

Posted 5 months ago

ANYVAN is rated 3.4 based on 2,749 reviews