Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.50

“One of the worst customer-service experiences I have ever had. AnyVan confirmed a collection window of 12:09pm to 3:09pm. My mother, who is in her late 80s, travelled specially to my property to be there during that time. However, the driver arrived at approximately 10:30am and left without collecting anything. No collection or delivery took place, yet AnyVan marked the booking as completed. One agent initially acknowledged that the driver was early, but the company later contradicted this and claimed that he had arrived within the agreed window. Customer service refused to escalate my complaint and then demanded another £57 to rearrange the service they had failed to provide. I wasted hours dealing with this while abroad, and my elderly mother and the seller were seriously inconvenienced. The service was disorganised, dismissive and completely at odds with the impressive claims on AnyVan’s website. Booking AV 9572160. I am still awaiting a proper resolution.”

Helpful Report

Posted 2 months ago

Hi Hugo, Thank you for sharing your feedback. We’re sorry to hear about the frustration and inconvenience caused with your collection booking, particularly given the arrangements you and your mother made to be available. We understand how important clear communication and reliable timings are when coordinating a collection. We appreciate your concerns regarding the collection window, the communication received, and the handling of the booking status. We aim to ensure that all parties have clear information throughout the process and recognise the impact this situation had on you, your mother, and the seller. Our team has reached out to review your concerns, and we’re pleased to confirm that the matter has now been resolved. Thank you for giving us the opportunity to address your experience and work towards a resolution. Kind regards, AnyVan

Posted 1 month ago

“Absolutely furious, got a quote on a move Very happy accepted it Removal men arrived after about an hour they informed me the walk to there van was 60 metres the company only give 20 metres allowance in the quote and there were some steps to go down that also was not allowed. They wanted to charge me an extra £90. The men stopped work, we agreed on £80 they were then told continue. Obviously if I didn’t pay the extra They wouldn’t complete the job why give a quote if you don’t t honour it . Steer clear of this company they are not honest”

Helpful Report

Posted 2 months ago

Hi Corrinne, Thank you for sharing your feedback. We’re sorry to hear about the frustration caused by the additional charge raised on the day of your move. We understand how disappointing it can be when the final cost differs from the original quote. Our Service Quality team has reached out to discuss your concerns and offered a resolution - which has been accepted. We appreciate you giving us the opportunity to make things right and hope your next experience with us will be a much more positive one. Kind regards, AnyVan

Posted 1 month ago

“I booked to have my motorcycle professionally collected and delivered, Only reason booking with them was due to the glossy bike specialist literature, PLEASE BE ADVISED THIS IS FALSE, your bike will arrive not by any specialist equipment or staff it will arrive in a furniture removals van full off beds, tables, etc, etc. I complained I had paid a premium price for my motorcycle over £100 more due to what there marketing literature was informing me, got offered £15 voucher for future bookings, this I rejected and sent a very concise email to quality and resolutions I got no reply but sent a whatsapp message to Anyvan then was informed that it can take 5 to 7 days, waited over 9 days no correspondence, totally ignored, Just to make prospective customers if they think their motorcycle will be collected and delivered professionally they are being 100% misled, also my motorcycle was delivered 24 hours late, I had elderly relatives who are unable to look after themselves and with being late had to arrange care for them. Luckily my motorcycle was delivered without any damage. But please use another company to transport your motorcycle, Would have given no stars but doesnt show zero.”

Helpful Report

Posted 2 months ago

Hi Graeme, Thank you for sharing your feedback. We’re sorry to hear about the disappointment and frustration caused during your motorcycle transport, particularly around the expectations set at the time of booking, the delivery delay, and the communication regarding your concerns. We understand your concerns regarding the service provided and the expectations you had for a specialist motorcycle collection. Our services are planned based on the requirements of each booking, and we appreciate the importance of ensuring customers have a clear understanding of the service provided. We also recognise your concerns regarding the delay and the impact this had on your arrangements. Our Service Quality team reviewed your concerns and offered a partial refund in line with our policies, which was accepted. We’re sorry that the outcome did not meet your expectations, but we appreciate the opportunity to review your experience and address the points raised. Your feedback has been shared internally to help improve communication and ensure customers have clearer expectations when booking specialist transport services. Kind regards, AnyVan

Posted 1 month ago

“I honestly wonder how the van drivers working with AnyVan feel about the way jobs are priced. In my experience, AnyVan charges customers a substantial amount while offering van owners very little for carrying out the actual work. I was once offered a 2-man job covering 9 different locations for just £198. I rejected the job because the payment simply wasn’t reasonable for the amount of work involved. I was then warned that I could be removed from the platform if I continued rejecting jobs. As a van owner, I believe drivers deserve to be paid fairly for their time, fuel, vehicle costs and hard work. My advice to customers is to consider using local removal and van businesses instead. You can often get a more personal service, communicate directly with the person doing the job, and potentially get a much better price. Based on my experience, I personally wouldn’t recommend AnyVan to other van owners.”

Helpful Report

Posted 2 months ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 month ago

“Changed my time window from 0700-1300 to 0800-1800 and could not be changed back. Didn't even arrive on time (1830 arrival) and then delivered my goods 12:30 AM - IN THE MIDDLE OF THE NIGHT. While I paid for the driver to move the boxes up to the 1st floor, the driver just refused, dropped everything by my door, and drove away. Absolutely appalling behaviour, and I definitely do not recommend this company at all. Avoid at all costs.”

Helpful Report

Posted 2 months ago

Hi There, Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your experience and apologise for the frustration caused. We understand that you raised concerns regarding the collection and delivery times, as well as the service provided on the day. These concerns have been reviewed by our team and addressed directly with you, and a partial refund has been provided in recognition of the issues identified. Thank you for bringing this matter to our attention. Kind Regards, AnyVan

Posted 1 month ago

“A classic example of how the remote outsourcing model can fail you. Avoid if you can. They quote you from the bottom up and will put 2 people on a job. Don't book them to pack. Fingers crossed you get pros otherwise expect a very long day. They will also hit you for any changes you make or if for some reason you cannot exactly calculate how many boxes you need. Follow-up support consists of the usual PR BS and fill out a survey to do their market research for them. Go local - go small - support your local businesses. Never again.”

Helpful Report

Posted 2 months ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 month ago

“Anyvan are con artists . I waited 4 hours for one of there drivers to collect from my house .they never arrived. There driver said nobody was at the house . They even have the nerve to charge me another 50% for a second collection. £345 down the drain . Extremely unhelpful . Once they have your money there not interested”

Helpful Report

Posted 2 months ago

Hi Neil, Thank you for taking the time to leave your feedback. I'm sorry to hear that you were disappointed with your experience. Having reviewed the booking, we were able to confirm that the driver attended the collection address as scheduled and made attempts to contact the phone number provided on the booking but was unfortunately unable to reach you to gain access to the property. I appreciate that this was a frustrating situation, and whilst we were unable to uphold your concerns, we do appreciate you taking the time to share your experience with us. Kind regards, AnyVan

Posted 1 month ago

“Honestly the worst customer support experience I have ever had. Their AI bot first introduced itself as a person then went on to cancel my booking without me asking. It then told me it hadn't cancelled my booking when in fact it had. I had to rebook at a higher price. When I finally got hold of a human, they didn't even apologise for the issue and refused to compensate me for the price difference despite the bot having clearly made a mistake. Wouldn't even escalate me to a manager or complaints team. Honestly never seen something this bad before, laughable.”

Helpful Report

Posted 2 months ago

Hi There, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and apologise for the frustration this has caused. We understand how disappointing it is when a service does not meet expectations, particularly when it relates to changes to a booking and the support received afterwards. A member of our Service Quality team has reached out to you directly to discuss your concerns and work towards a resolution. Thank you again for bringing this to our attention. Kind Regards, AnyVan

Posted 1 month ago

“Terrible customer service. They use AI for everything, it's hard to speak to a human and the AI gets a lot wrong. Do not use AnyVan.”

Helpful Report

Posted 2 months ago

Hi There, Thank you for taking the time to share your feedback. I am sorry to hear that your experience did not meet your expectations. We are currently trialling AI-assisted support tools to assess how they can enhance our service offering. Customer feedback plays an important role in helping us understand what is working well and where improvements may be needed. Your comments have been shared internally and will be taken into consideration as part of our ongoing review of these systems. Thank you again for bringing your concerns to our attention. Kind regards, AnyVan

Posted 2 months ago

“We hired Anyvan service fir my sons move from central London to Canada water This was a one bed removals We explained that the move needs packing and moving and involves some larger items which will need stairs to be used from the place they are moving from. What happened was the worst experience of our lives The people they send had no clue about the packing service so they did not bring anything to pack with. They demanded extra money for that. They then said they did not know about the stairs and demanded extra money. We initially paid the £960 for the whole service in full. After that they refused to move the things saying that we needed more money. Then there was 2 hrs spend talking on the phone with us and with the movers who where basically 2 people with a van the company contracted They had no experience in moving or packing They had no packing materials. They kept harassing my son to do things faster and that they had another job up go to. It was so terrible that my son who is 21 and a student was in tears Please don’t ever use these people We where charged a further 368 pounds after a lot of bullying towards my son and us”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback. I am sorry to hear about your experience and the concerns you have raised regarding the additional charges applied on the day of your move. A member of our Service Quality Team has reached out to you directly and is currently reviewing the circumstances surrounding these charges to ensure your concerns are fully investigated and addressed. We appreciate you bringing this matter to our attention and thank you for your patience whilst the review is ongoing. Kind regards, AnyVan

Posted 2 months ago

“Extremely disappointing treatment of a long-standing customer. We have used AnyVan since 2014 for both private and business bookings, but after the way they have handled this matter, we will not use them again. We gave AnyVan the exact dimensions and weight of the item, together with the collection and delivery details. We had people waiting at both ends to help get the job done. The driver then turned up in a damaged van that was already full of other items and simply could not fit what he had been booked to collect. He told us he would be back in around 30 minutes. We took him at his word and waited. He never returned, the item was never collected, and the service we paid for was never provided. What has made this considerably worse is AnyVan’s response afterwards. They have claimed that they called us when the driver arrived. They did not. We received no such call. They now say that because we did not contact them immediately and provide “proof” that the van was full, they will keep our money. How exactly is a customer supposed to know that they need to photograph the inside of a driver’s van as evidence for a future dispute, particularly when the driver is standing there telling them he will return in 30 minutes? AnyVan knew what they had been booked to transport. Their driver arrived unable to transport it, failed to return as promised, and the job was never completed. Yet somehow they have decided that the customer should bear the loss. After more than a decade of using this company, I find their response astonishing. Rather than properly investigate what happened or acknowledge that no service was provided, they appear more interested in finding a reason to refuse a refund and close the complaint with their “final stance”. We do not accept their version of events, we do not believe this complaint has been handled fairly or in good faith, and we no longer trust AnyVan with our business. We now use Shiply regularly and, so far, have had none of this hassle.”

Helpful Report

Posted 2 months ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 2 months ago

“VORSICHT VOR ANYVAN! 6.000€ bezahlt, Vertrag gebrochen! AnyVan vermittelte ein Subunternehmen, das nur einen 18-Tonner schickte – viel zu klein! Möbel blieben stehen. Das Schlimmste: Die Verlader kamen betrunken zum Dienst und demolierten alles! Danach dreiste Lügen, mir wären meine Sachen egal, um sich aus der Haftung zu stehlen. Keine Erstattung von AnyVan. Online-Strafanzeige wegen Betrugs läuft. Finger weg!”

Helpful Report

Posted 2 months ago

Hallo, vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen. Es tut uns leid zu hören, dass Sie mit Ihrer Erfahrung unzufrieden geblieben sind. Da Ihre Buchung über unsere Rückwärtsauktionsplattform vorgenommen wurde, hat der Transportdienstleister den Auftrag direkt angenommen und durchgeführt. Daher sollten alle Anliegen bezüglich der erbrachten Dienstleistung zunächst direkt mit dem Transportdienstleister besprochen werden. Es tut uns leid, dass der Umzug nicht Ihren Erwartungen entsprochen hat, und wir danken Ihnen, dass Sie uns auf Ihre Bedenken aufmerksam gemacht haben. Mit freundlichen Grüßen AnyVan

Posted 2 months ago

“I dealt with Alex on the sales team. He was helpful seemed and to grasp the large scale of our move. I booked our move. The movers phoned at 12 the day before the move was planned asking if they could get a head start, as it was a big job. I agreed. They turned up at 5PM in a shabby van. I never knew their names. They did not use floor coverings. The van said Astra Removals, 01202 042387, reg DU16YTF. I immediately had a bad feeling. They wanted to move the big items ahead of the originally planned day. They did not speak English for most of the time and doom scrolled on their phones 100% of the time - including while moving large items down our stairs. They asked to move the items to the new property without us being present, which I did not agree to, based on their unprofessional manner. They left at 8:15PM for a 1.5-2 hr drive to the other house. They wanted to unload the van to be ready for the following day, the actual day the move was booked for. The new place is remote. My 14 year old daughter and I ended up helping unload the van for an hour in the dark. They did not want to deal with the stairs so late. We agreed to move everything to the garage in the interest of time. It was midnight when we left. We felt uncomfortable with the situation. Most moves are very delicately timed, so we were trying to make the best of it. The next morning, they said the boxes AnyVan had ordered were late and being delivered to the driver's mate's sister's house nearby. I had 50 large boxes, 20 small boxes, and 10 wardrobe boxes ordered on my booking. They arrived at 11AM and were all small boxes plus wardrobe boxes. The dimensions on the boxes said 52x30x30cm - they were flimsy and single walled. I complained about it immediately, but the 2 guys said these were the boxes that were ordered. There were not 50 boxes in total. Around 11:20 that morning, all I could hear was glass loudly moving around in boxes that were carelessly being thrown into the van. Thankfully, *most of this is on my Ring doorbell footage* as whenever I had my phone out, the driver would get right in my face and ask what I was doing with my phone. I have footage of me tearfully saying, why am I hearing glass all the time? I'm sure I shouldn't be hearing that? It only got worse from there. They were LITERALLY on their phones the entire time they were in our house.There was SO MUCH TIME when they were sat watching videos or chatting, which is why it took longer than planned. My daughter saw one of them look in one of our boxes, remove her phone charger from the box and use it with HIS PHONE IN OUR HOUSE. The wardrobe boxes were stuffed with nice clothes smashed into the bottom of the box, some hanging and others smashed into the top - carelessly taped together and crushed when we arrived at the other side. They were rude, intimidating, careless and angry. We hid from them most of the time. As a single mother with 3 children and a big house move, it was a difficult situation. They packed up most of the rooms-but not the kitchen-by the end of 22 July. They left at 7:30PM for another late delivery. When the van door opened, the flimsy boxes had all collapsed, in a crushed heap leaning against the side of the truck. I was horrified but was unable to take a picture. I do have photos of the boxes after they were unloaded. Many broke as soon as they were picked up, as they weren't even taped at the bottom. It was beyond distressing. Both nights, we came back to the property we were moving from around 1:30AM. Again, they did not want to 'deal with the stairs' in the new house late at night and again, my daughter and I were there helping unload as the driver mainly sat on his phone. After delivery on the 22nd, the driver said we had used all our boxes. They had spent 2 days with us and that was what was booked. I argued that the boxes were the wrong size and not fit for purpose. They said if we wanted to finish the move, we would have to pay extra for more boxes in cash, in advance or they would leave. They said it would be £430, which I paid. The next day they were angry and awful. They took the drawers from our kitchen and just dumped them into the boxes. Our nice plates and dishes, unwrapped. Everything just thrown in. All we could hear was glass. We crept in and took our Christmas plates and hid them. They did not unload the heavy kitchen boxes - we did. One guy put furniture together while the driver stood on his phone with his back to us. We just wanted them to leave. They said if we had a problem later, not to contact AnyVan. On a recorded line on 24/7, AnyVan said Astra should never take cash and would repay us the £430 - they haven't. They admitted the boxes were the wrong size and gave us a 'goodwill' payment of £100, but after unpacking the disaster they created, distress and fear, it's insulting. Extortion is illegal. AnyVan partners with criminals, therefore the police should know. I fear these men knowing where we live and feel this incident should be reported. I have extensive CCTV coverage and Ring Doorbell footage of the property we left, so they will be easily identifiable.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and appreciate the detail you have provided regarding the concerns you encountered throughout your move. This is not the standard of service we aim to provide, and we understand the frustration and distress that the situation has caused. A member of our Service Quality team will be reaching out to you directly to discuss the concerns you have raised and review the matters in more detail. Thank you again for bringing this to our attention. Kind regards, AnyVan

Posted 2 months ago

“I don’t know where to begin explaining the catalogue of problems I had with this company. I booked and paid for a timed slot to have furniture moved within the same town. Throughout the day I was repeatedly told I was “the next job”, while the tracking showed the van driving in the opposite direction. They eventually arrived at 4.30 pm for a slot that had been booked for 8.00 am–12.00 pm. The drivers were polite and friendly, but they clearly weren’t experienced removal specialists. Before the move, I had explained to the office that the property was an old cottage with narrow hallways. Despite this, they were unable to remove a wardrobe from the bedroom and damaged the wardrobe, walls and door frames while trying. In the end, I had to leave the wardrobe behind in the property. I also had to help move furniture myself because the two-man team couldn’t manage some of the items alone, and the move didn’t finish until 9.30 pm. Several other pieces of furniture were scratched, including some with deep damage that cannot be repaired. They also stained carpets and mattresses. The total cost of repairing and replacing the damage is around £2,500. Unfortunately, I have been refused compensation because, although I selected the additional insurance option and entered the required level of cover during the booking process, it apparently wasn’t applied to my booking. To make matters worse, my receipt listed the additional service as “Complimentary Cover”, which led me to believe that the extra insurance I had selected had been successfully added to my booking. I only discovered after the damage occurred that the additional cover had not been applied. The company has offered to refund the insurance fee, but that doesn’t even cover the cost of redecorating, let alone the damaged furniture. While the booking process was straightforward, the service itself was extremely disappointing. Based on my experience, I would not recommend this company.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations and appreciate how disappointing this situation has been for you. We understand the concerns you have raised regarding the collection and delivery process, the condition of your items and property following the move, and the outcome of your subsequent claim. We recognise the frustration this has caused and appreciate the time you have taken to bring these matters to our attention. We are sorry that your experience left you feeling dissatisfied and appreciate you sharing your feedback, as it helps us identify areas where we can continue to improve our service. Kind regards, AnyVan

Posted 2 months ago

“Avoid avoid avoid!! They hook you in by offering you a discount to book right away. Don’t do it!! They will not lift a single item that’s not on the inventory, argue about the size of your boxes and not lift a small side unit which had items inside and was secured effectively. 2 very lazy guys arrived played on their phones and had no intention of moving my things. Sat in their van for 5 mins while they told me the company would call me re emptying the side board. No call came and had to arrange a new delivery on the day!! Very stressful and expensive experience. The 2 guys were in a random outfit and a random van. I questioned if they were with AnyVan who seem to have a big smooth advertising campaign with their logo which in my experience they don’t deliver on. Pay more money to move and don’t get caught out with the price which they don’t deliver on anyway. Moving is already a stressful experience and they just add to it. Remember AVOID at all costs.”

Helpful Report

Posted 2 months ago

Hi There, Thank you for taking the time to share your feedback. We are sorry to hear that your move did not meet your expectations.We appreciate that moving can be a stressful experience, and we are sorry to hear that you found the day frustrating. As an inventory-based service, our quotes are calculated based on the items included within the inventory at the time of booking. This allows us to ensure that the appropriate vehicle space and resources are allocated for the move. While transport providers may sometimes be able to accommodate additional items where space remains available after all booked items have been loaded, this is at their discretion and cannot be guaranteed. We would also like to clarify that furniture items are required to be emptied prior to collection. This is to help ensure the safety of the items being transported and those handling them. With regard to vehicle branding and uniforms, while we offer branded materials and clothing to our transport providers, these are not mandatory requirements for providers operating on our platform. As such, not all vehicles or team members will display AnyVan branding. We are sorry that your experience left you feeling disappointed and appreciate you taking the time to share your feedback. Kind regards, AnyVan

Posted 2 months ago

“I was moving to my new house today and had two drivers from AnyVan dealing with the removal. Both were very inexperienced and unprofessional, they couldn’t dismantle my dinner table and I had to ask my son in law to help. The customer service person suggested that I should pay extra for a new booking to invite a more experienced person from their company. I am very disappointed! The van was also very old and dirty inside.”

Helpful Report

Posted 3 months ago

Hi Valeriya, We’re sorry to hear that your experience did not meet your expectations, and we appreciate you taking the time to share your feedback. We understand how disappointing it must have been to feel that the support provided on the day did not meet the standard you were expecting. We have reviewed your concerns regarding the communication with our team, the assistance provided during the move, and the condition of the vehicle. We appreciate that you required help with dismantling your dining table. While dismantling was not included as part of your booking, we understand your frustration and that the overall experience left you feeling disappointed. Your feedback has been shared with the relevant teams so we can continue to review and improve the service we provide. We apologise for the frustration caused and appreciate you bringing this to our attention. Kind regards, AnyVan

Posted 2 months ago

“I rarely leave negative reviews, but I feel it's important to warn others about my experience with AnyVan. I booked a collection from two locations, including a furniture warehouse. On the day of the collection, I received confirmation that my driver would arrive between 4:00 pm and 6:00 pm, along with a live tracking link. At around 4:00 pm, the tracker showed the driver was still in Bath, despite my collection being in Milton Keynes. Concerned that the driver couldn't realistically arrive on time, I contacted customer services. I was told the tracker was incorrect and was assured that the driver would definitely arrive within the agreed time slot. Relying on that assurance, I collected the furniture from the warehouse and placed it outside ready for collection. A short time later, I received another message confirming the tracker was live. It was exactly the same tracker I had been looking at all along, and the driver was still in Bath. I was then told the estimated arrival time was around 8:30 pm. The delay itself wasn't my biggest issue—delays happen. My complaint is that I was given incorrect information by customer services, which caused unnecessary disruption. Because this was a two-location collection, my wife and daughter had to cancel their theatre trip so we could cover both collection points while waiting for the driver. To make matters worse, I submitted a formal complaint immediately afterwards and, one week later, I have still not received a response. Based on my experience, I cannot recommend AnyVan. Accurate communication and honest customer service are just as important as the collection itself, and unfortunately they fell well short on both.”

Helpful Report

Posted 3 months ago

Hithere, We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand that your concern was not simply the delay itself, but the information provided when you contacted our team and the impact this had on the arrangements you had made for your two-location co llection. We recognise how frustrating it must have been to make plans based on the update provided and then experience a change to the expected arrival time. Your feedback has been reviewed and shared with the relevant teams to help improve the accuracy and clarity of the information provided to customers. We apologise for the inconvenience caused and appreciate you bringing this to our attention. Kind regards, AnyVan

Posted 2 months ago

“Moving Day Disaster Today is moving day, and @AnyVan has turned what should have been an exciting day into an incredibly stressful one. We provided a full inventory of everything that needed to be moved and were quoted £626 based on that information. However, the driver arrived in a van that was clearly too small for the job. As a result, several items listed on our inventory were left behind, including our BBQ, garden table, living room TV (which we paid extra to insure), and our sofas. These were not last-minute additions. They were all declared before booking and formed part of the service we paid for. AnyVan states that it manages moves from start to finish and provides quotes based on the items being moved. Unfortunately, our experience has been the exact opposite. We have now been left scrambling to hire another van and find help at short notice, costing us even more money and stress on moving day. To make matters worse, AnyVan's proposed resolution was a refund of just £77. After paying £626 for a service that was only partially delivered, this feels completely inadequate. Under the Consumer Rights Act 2015, services should be carried out with reasonable care and skill. In my opinion, sending a vehicle that cannot accommodate the agreed inventory falls well below that standard. AnyVan, I invite you to publicly respond to this review and explain how this is an acceptable outcome for a customer who paid in full for a complete house move. I would welcome a fair resolution that properly reflects the service failure, additional costs and stress caused to my family today. Until then, I cannot recommend AnyVan.”

Helpful Report

Posted 3 months ago

Hi Luke, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 2 months ago

“Not even 1 star, worst company ever, charged me nearly a grand and stung me with an extra 300 or tried upon delivery, customer service was horrific, lost payments and not noting the itinerary properly, Jessica at sales was the one who ruined my move day, DO NOT USE”

Helpful Report

Posted 3 months ago

Hi Christopher, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 2 months ago

“Terrible service they charged us for an extra chair when the space would have taken the two. Then the driver refused to carry the chairs down to the van and my wife at 70 had to carry them down all the stairs. We complained and haVE all the texts from the drivers confirming this and have waited over 4 hours for a return call. NEVER USE TGIS COMPANY. We use couriers all the time and these are the worst ever.”

Helpful Report

Posted 3 months ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5

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