Anorak Reviews

Name: Anorak
Address: Anorak PO Box 80671, London, United Kingdom
Rating: 4.72

4.7 Rating 3,909 Reviews

94 %

of reviewers recommend Anorak

4.7

Based on 3,909 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Anorak PO Box 80671,
London
United Kingdom
SE23 9GD

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Anorak 5 star review on 16th October 2023

113

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service. Would have liked to find a sizing guide for the clothes to check measurements.”

Helpful Report

Posted 3 years ago

Sorry to hear about your experience shopping with us, our QC team have worked hard over the past couple of months to improve the quality and the fit of our clothing so thank you for your honest feedback. We are working on producing a sizing guide as this is something other customers have asked for too. Team Anorak

Posted 3 years ago

“I bought 2 single bed sets as Christmas presents so cannot comment on quality although the recipient particularly asked for them as they had used the company before, so that speaks volumes on quality. The site was easy to use - small discount on run up to Christmas helped a little with costs and the delivery was also as promised - an efficient and reliable company.”

Helpful Report

Posted 3 years ago

Thank you for the great feedback! Team Anorak

Posted 3 years ago

“Delivery too slow”

Helpful Report

Posted 3 years ago

Sorry to hear about your disappointing shopping experience with us. We are always working hard to improve on our customer services, including delivery times. Team Anorak

Posted 3 years ago

“Love the quality. Love the designs. Just wish the bath sheet was a more generous size, some of us with a few more inches would love the luxury of a few more inches!”

Helpful Report

Posted 3 years ago

Thanks for your honest feedback - I have passed your comments on to our Tech team. Team Anorak

Posted 3 years ago

“I’ve just ordered the polar bear bedding and I love it. Great quality & design. A little bit pricy but you get what you pay for right ?”

Helpful Report

Posted 3 years ago

We're so pleased to hear that you love our Polar Bears print! Team Anorak

Posted 3 years ago

“Designs and quality are lovely. But the bath matt is almost indistinguishable from the hand towel in size and textile. I was expecting it to be a bit bigger and thicker”

Helpful Report

Posted 3 years ago

Sorry to hear about your experience shopping with us, our QC team have worked hard over the past couple of months to improve the quality of our products. We thank you for your honest feedback. Team Anorak.

Posted 3 years ago

“Always a little extravagance for me to buy from Anorak but their fun designs and bright colours keep me coming back. Ordered the fox mat and snow leopard pyjamas in November 2020 and on this occasion it took 2 weeks for all of my order to be delivered and I had to chase online. The items are lovely but the pyjamas (ordered small) are a very generous fit. Still happy with them though.”

Helpful Report

Posted 3 years ago

We're sorry to hear about your disappointing shopping experience with Anorak. Please drop an email to info@anorakonline.co.uk with your order number where we can further extend our apologies.

Posted 3 years ago

“Nice quality pyjamas for my kids. I wish they made matching ones for me (badger print)”

Helpful Report

Posted 3 years ago

We're so pleased to hear that you love your PJs! We will be expanding our "twinning" range over the next couple of seasons, so keep a eye out of our website! Team Anorak

Posted 3 years ago

“My purchases were Christmas presents - so far so good.”

Helpful Report

Posted 3 years ago

Thanks for the great feedback! Team Anorak

Posted 3 years ago

“Ordered kissing badger door mat as a Christmas gift for a badger lover. Came quickly and looks good quality. I'm sure recipient will love it.”

Helpful Report

Posted 3 years ago

We're so pleased to be giving a warm welcome to visitors to your friends home. Thank you for spreading the Anorak smiles! Team Anorak

Posted 3 years ago

“I bought these pyjamas for my 50 year old daughter as she requested them as she would not buy them herself as they are so expensive. She has some from her husband and says they are so comfortable and she likes the patterns you can choose from!”

Helpful Report

Posted 3 years ago

We're so pleased to hear that your daughter loves our PJs! IT's alwyas nice to treat someone! Team Anorak

Posted 3 years ago

“Excellent quality product and fast delivery. Only slight negativity is that the background colour of the ape duvet covert is definitely darkish grey and not pure white as on the photos.”

Helpful Report

Posted 3 years ago

Sorry to hear this. We are working on photographing our homeware products in natural lighting to avoid this happening again. Your feedback has been passed on to the QC team. Team Anorak

Posted 3 years ago

“I loved the bee wash bag but was really disappointed that the co-ordinating flannel was a completely different colour and a very dull blue/grey.”

Helpful Report

Posted 3 years ago

“Good quality stuff but not very good customer service!”

Helpful Report

Posted 3 years ago

“Lovely products - extra large bee picnic blanket and rabbit wash bag. However, delivery not so good, expected 2 - 5 days, more like 10. I contacted customer service via the website to ask where my package was but didn’t receive a reply. The packaging was torn but thankfully the contents were un-damaged. I will consider purchasing from Anorak again but disappointed with customer service and delivery”

Helpful Report

Posted 3 years ago

“Had really good quick response to order. Arrived swiftly and bedding was lovely. Son loves his Orcas! Lovebird bedding beautiful too such good quality.Can’t wait for next sale as missed out on towels this time. However our house is beginning to look like an Anorak showroom; stags ,bees, hedgehogs , foxes Love them !”

Helpful Report

Posted 3 years ago

“Good quality, speedy delivery, bought towels as a gift for grandchildren. Imagine they will love them.”

Helpful Report

Posted 3 years ago

“easy to navigate and order. prompt despatch. however anorak attach tag too tightly and very difficult to remove without pulling/damaging item which not good on towelling fabric as ruins it. happened to me on two items even though taking great care.”

Helpful Report

Posted 3 years ago

“Lovely products Fabulous quality Great service Prompt delivery”

Helpful Report

Posted 3 years ago

“Lovely products. Have not given 5 stars as almost impossible to remove your tags from towel/facecloths without damaging fabric. Tags are far too tightly attached and one face cloth pulled when I tried to remove tag. You did not used to do this. Please stop.”

Helpful Report

Posted 3 years ago

Anorak is rated 4.7 based on 3,909 reviews