Anorak Reviews

Name: Anorak
Address: Anorak PO Box 80671, London, United Kingdom
Rating: 4.72

4.7 Rating 3,908 Reviews

94 %

of reviewers recommend Anorak

4.7

Based on 3,908 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Anorak PO Box 80671,
London
United Kingdom
SE23 9GD

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Anorak 5 star review on 16th October 2023

113

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly not great. I was sent the wrong size dress and although the correct item was sent quickly etc, it didn’t suit me. I’ve chased the refund and had no response!!”

Helpful Report

Posted 1 week ago

“I ordered 3 items. I item arrived which is a lovely dress. 2 items awaited. Emailed company over 2 weeks ago having waited a week to see if other items arrived. How rude and disrespectful to customers- NO RESPONSE OR EXPLANATION OF WHERE MY ITEMS ARE. Such a shame as I thought I had found a new favourite company”

Helpful Report

Posted 7 months ago

Hi Michelle P, Really sorry you feel so disappointed we certainly did not mean to ignore you, rather we did't see the email. Very happy to help resolve this today for you. If you can email info@anorakonline.co.uk your order number we can get this issue resolved. Thanks.

Posted 7 months ago

“My new anorak set of king size bedding arrived today, it’s the ladybird design. The cotton doesn’t feel as nice as other sets I have so I might return it incase it dies be soften up after the first wash. Fabric feels thinner compared to the other sets I have, the tiger, bee, sunflowers, hedgehogs and swallows which are much better quality especially for the price.”

Helpful Report

Posted 8 months ago

“Items received were great, larger than expected so returned both and exchanged one item for a smaller size. Sadly we are a fair few weeks down the line and the replacement has not arrived. I’ve raised it a few times but slow progress and holiday it was for us now long gone. Previous experience of bedding items received has been great quality and dresses the same. So sadly on this occasion the returns and exchange process has let them down.”

Helpful Report

Posted 8 months ago

“I really like the products and it is my second order. Unfortunately, it’s been delivered not in 3-5 days but after a month. I was not expecting that delay as the first time, it was delivered very quickly.”

Helpful Report

Posted 8 months ago

“I really want to like this company and buy more from them but am put off by their returns system. I returned 3 items in 2 orders over 3 weeks ago and have not heard anything back. The lack of communication and slowness to refund makes me too anxious so unless I’m refunded very soon, I’m very unlikely to order anything again. Which is a shame because I really love the actual products.”

Helpful Report

Posted 11 months ago

Hi Kate, Thank you for getting in touch and we apologise for any frustration caused. Please could you send your email address to us directly to us to we can look into this for you? Best wishes Team Anorak

Posted 11 months ago

“Great items, comfortable and great looking however shortliv3d as all items worn and washed as per label guidelines have shrunk.”

Helpful Report

Posted 1 year ago

“I haven’t received my order”

Helpful Report

Posted 1 year ago

Hi Suzanne, Thank you for your review. I can see your international order to Australia was shipped on 06/02 and the tracking updated on 09/02 stating it was leaving the UK. Your order will currently be in transit and will be assessed by customs once it reaches Australia. Hopefully you won't have too much longer to wait until the tracking updates again however we do ask for rest of the world international orders to allow for a month for delivery from shipping date. Please do get in touch if you have any concerns and thank you so much for your patience. Best wishes Team Anorak

Posted 1 year ago

“The jumper is pilling after 1 week. I couldn't believe my eyes. I'm pretty thankful I purchased it in the sale, I would have been so unhappy if I'd paid full price.”

Helpful Report

Posted 1 year ago

Thank you for your review and we're so sorry to hear this, this doesn't sound right at all. Please could you send some photos to us so we can investigate further info@anorakonline.co.uk Best wishes Team Anorak

Posted 1 year ago

“Pretty good, but had problems trying to return the other size I didn’t need - same item.”

Helpful Report

Posted 1 year ago

Hi Laura, I'm so sorry to hear you had problems returning, please could you let us know what happened so we can try to help? Please email us on info@anorakonline.co.uk Best wishes Team Anorak

Posted 1 year ago

“Takes a very long time to refund you your monies on returns 2 out of 3 of my items were different shades of blue when they arrived so I was really disappointed. Note - this company uses collect plus who rarely update their Web page and I had to go to 5 different places before the 6th place still took the parcel as they still are doing collectplus.”

Helpful Report

Posted 1 year ago

“I love the textile design, the fabric, and cut but the buttons will not stay fastened. I have other clothing from Anorak in the same size, which all fit perfectly and there is about 1-1.25" extra room in the bust and just below. I'm wondering if the holes for the buttons are too large? Disappointed because everything else about the dress is absolutely perfect.”

Helpful Report

Posted 1 year ago

“Easy ordering and very quick postage and delivery.”

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Posted 1 year ago

“Delivery came quickly. Too much plastic packaging for a sustainable brand.”

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Posted 1 year ago

Thank you for your review, please note we use biodegrable bags and all our packaging is sustainable. Best wishes Team Anorak

Posted 1 year ago

“I have followed the DHL return requirement s and I am still waiting for a refund!”

Helpful Report

Posted 2 years ago

Hi Christina, Please could you email info@anorakonline.co.uk with your order number so we can resolve this for you? Best wishes Team Anorak

Posted 1 year ago

“I ordered said cardigan one evening. As soon as I sent it through I realised that I had ordered 8 rather than 16. The next morning I tried to phone to remedy this. No number. I then wrote a quick email. No response. The cardigan got sent. I immediately returned it. No response. I asked for a size 16 to be sent out. I asked for a postage refund. A rather unfriendly message came in return with my name spelled incorrectly. Had to reorder. No postage as my fault. Not the best customer services ever! On the back of that email I have now decided not to reoorder.”

Helpful Report

Posted 2 years ago

Hi Sylvie, I'm very sorry you feel this way. We do state on our website that we're unable to guarantee any amendments or cancellations to orders once they’ve been placed as our customer service team work on a 48 hour email response time, but we will try our best! If it’s not possible and you wish to return an unwanted order, you can do so on our returns portal. We cannot add or remove specific items within an order, nor can we change sizes. https://www.anorakonline.co.uk/pages/faq-s As this was not an error we made we were unable to refund the postage. I hope this helps. Best wishes Team Anorak

Posted 1 year ago

“I was initially very happy with my order, but after washing according to the instructions on the label the pyjamas have shrunk and are now uncomforably tight. I have written to Anorak to request a return but have heard nothing back. Disappointed.”

Helpful Report

Posted 2 years ago

“Have received Panda bath mat last week which is lovely, but have still NOT received the towel set ordered at the same time. which was marked in stock”

Helpful Report

Posted 2 years ago

Hi Judith, Oh no! Sorry to hear about your towel set. Please drop us an email along with your order number to info@anorakonline.co.uk and we can try and help resolve this. Team Anorak

Posted 2 years ago

“Good quality, but not at all as pictured. Terrible colour and faded printing”

Helpful Report

Posted 2 years ago

Sorry to hear this. We are working on photographing our homeware products in natural lighting to avoid this happening again. Your feedback has been passed on to the QC team.

Posted 2 years ago

“Nice item, but didn't fit. Returned 2nd July. Eleven days later, I haven't heard that it's been received and refunded.”

Helpful Report

Posted 2 years ago

Hi, sorry to hear you've had a disappointing shopping experience with Anorak. We're a very small independent business with only 10 employees - our refund policy states that it will take us up to 21 days to unpack, process and refund your return, sorry about that. If you drop us an email to info@anorakonline.co.uk with your order number we will look into this for you.

Posted 2 years ago

Anorak is rated 4.7 based on 3,908 reviews