Anorak Reviews

Name: Anorak
Address: Anorak PO Box 80671, London, United Kingdom
Rating: 4.72

4.7 Rating 3,904 Reviews

94 %

of reviewers recommend Anorak

4.7

Based on 3,904 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Anorak PO Box 80671,
London
United Kingdom
SE23 9GD

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Anorak 5 star review on 16th October 2023

113

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick service and nice products”

Helpful Report

Posted 2 years ago

We're so pleased to hear you had a great shopping experience with us, Team Anorak

Posted 2 years ago

“I love Anorak designs the duvet & towels in Orca & Stag designs are lovely and perfect in our Norfolk home”

Helpful Report

Posted 2 years ago

Ahh that's fantastic to hear, thanks for the lovely feedback! Team Anorak

Posted 2 years ago

“Love the doormat, as we already have a bee one at the back door we decided to have one at the front door as well! Delighted.”

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Posted 2 years ago

Quite the honour indeed - double Anorak welcomes! Thank you - Team Anorak

Posted 2 years ago

“These are lovely pyjamas in a cool pattern. Based on previous reviews I ordered the Large (I’m a size 10) and they are a good fit. They’re not as soft as I expected but they still bring me utter joy and I find it hard to take them off!”

Helpful Report

Posted 3 years ago

Ooh thanks for letting us know about your fit experience with us. Our QC team have worked hard over the past couple of months to improve the quality and the fit of our clothing so thank you for your honest feedback. Team Anorak

Posted 3 years ago

“Lovely designs”

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Posted 3 years ago

Thank you! We'll pass your feedback onto the design team :-)

Posted 3 years ago

“Love it! I would have loved it more If There had been the pics pattern on both sides of duvets and pillows. Like the gorilla set:)”

Helpful Report

Posted 3 years ago

Sorry to hear you're disappointed with your bedding. Please email info@anorakonline.co.uk if you want to further discuss with photos? We're always interested to hear ways we can improve. Thanks, Team Anorak

Posted 3 years ago

“Love the eco-friendly packaging. Items are being enjoyed.”

Helpful Report

Posted 3 years ago

Great feedback, thank you! Did you know you can use our packing to double as grow bags to grow veg in or why not use it in your compost caddy?

Posted 3 years ago

“Lovely pj's, cotton soft and comfy but had to unpick the labels as they irritated. size quite small, not a lot of growing room for a 6 year old, will get 7-8 next time.”

Helpful Report

Posted 3 years ago

Hi, please email info@anorakonline.co.uk and we can give you a special discount if you do need to size up sooner than anticipated. Thanks for your feedback - Team Anorak

Posted 3 years ago

“Some lovely products”

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Posted 3 years ago

Thank you!

Posted 3 years ago

“I love my new Anorak pjs they look and feel great. I'm pleased that the cotton is ethically sourced but disappointed that they are Made in China, it cannot be good for the environment to come all that way.”

Helpful Report

Posted 3 years ago

HI there, thanks for voicing your concerns. Anorak are currently using China for our SS21 collection. We follow the Ethical Trade initiative when accessing our factories, which reviews the Labour standards (Responsible recruitment and fair wage), Health and Safety, Environment and Business ethics. We encourage our factories to have unions, so workers have their say to help improvements in their surroundings. We use Organic cotton when possible and we are thinking about using BCI cotton to add into future manufacturing. The organic cotton we have been using is traced back to India. We are currently monitoring this, as we don’t want to be using material that has forced labour implications.

Posted 3 years ago

“Very quick delivery. I liked that you could ask for a back-in-stock notification on something you wanted. I love the colours and prints. I was a bit disappointed with the quality of the product I ordered and it had a noticeable fault.”

Helpful Report

Posted 3 years ago

Hi Cathy, sorry to hear this. Please email info@anorakonline.co.uk so we can rectify this for you. Team Anorak

Posted 3 years ago

“Item arrived quickly, but I had to return it which was easy. Just awaiting my refund.”

Helpful Report

Posted 3 years ago

Thank you for the feedback. Team Anorak

Posted 3 years ago

“A good quality and and well made, fun sleeping bag - I bought three for the junior team of grandchildren. Only wish there were more designs! Sleep overs here we come after lockdown!!”

Helpful Report

Posted 3 years ago

Thanks for your feedback. Did you know you can zip them together to make a super big sleeping bag too? We are bringing out some more designs this spring/ summer so keep your eyes peeled! Team Anorak

Posted 3 years ago

“Visually nice website”

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Posted 3 years ago

Thanks for the great feedback!

Posted 3 years ago

“Good delivery time. However, I feel that for an item at this price point it is nice to be offered free delivery and that definitely seems to be the norm elsewhere with items over £50. The duvet set is lovely. Unfortunately there is a small mark on one of the pillow cases which hasn’t come out after a wash. This is a bit disappointing as it was a present for my son’s birthday and we didn’t realise until after he’d opened it and wanted to use it straight away. We decided that it was not worth making him wait for a replacement to arrive, but it’s a shame this wasn’t noticed when it was originally packed.”

Helpful Report

Posted 3 years ago

We are sorry to hear your duvet cover wasn’t what you were expecting. Please drop us an email along with your order number to info@anorakonline.co.uk and we can look into this for you.

Posted 3 years ago

“Very efficient from start to finish.”

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Posted 3 years ago

We're so pleased to hear you had a great shopping experience with us, Team Anorak

Posted 3 years ago

“Love the table cloth but with the edges has stitches on as opposed to just cut fabric.”

Helpful Report

Posted 3 years ago

We're so pleased to hear you had a great shopping experience with us, Team Anorak

Posted 3 years ago

“We ordered 4 items but only 3 arrived. We phoned Anorak and they quickly resolved the problem, the missing item arriving 3 days later. Very happy with the quality of the pyjamas and quilt covers.”

Helpful Report

Posted 3 years ago

We're so pleased to hear you had a great shopping experience with us, Team Anorak

Posted 3 years ago

“All delivered fine”

Helpful Report

Posted 3 years ago

“Good service. Would have liked to find a sizing guide for the clothes to check measurements.”

Helpful Report

Posted 3 years ago

Sorry to hear about your experience shopping with us, our QC team have worked hard over the past couple of months to improve the quality and the fit of our clothing so thank you for your honest feedback. We are working on producing a sizing guide as this is something other customers have asked for too. Team Anorak

Posted 3 years ago

Anorak is rated 4.7 based on 3,904 reviews