We purchased a Structural Survey for our first home. The report we received was very detailed and we were very happy with the level of service in answering key questions we had about the property and the layout of the report. The reason we didn't give more stars is that the promised time frame for the reporting getting back to us was missed, and every time we queried this with Allcott we were told it was being typed up. We felt like there was a shortage of staff to deal with generating the report, which would usually be okay if it was a few days over due, but we were waiting on this to exchange contracts and it delayed the whole purchase process by several days.