Alexandra Sports Reviews

Name: Alexandra Sports
Address: Unit B, 1000 Lakeside North Harbour, Central Square Pavilion,, Portsmouth, Hampshire
Rating: 4.87

4.9 Rating 1,005 Reviews

98 %

of reviewers recommend Alexandra Sports

4.9

Based on 1,005 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Alexandra Sports:

Hampshire's #1 Running, Fitness & Walking store based in Portsmouth. Stocking a great range of products from Running Shoes, Fitness Clothing, Running Nutrition and more! Offering expert services such as Gait analysis, custom insole fitting and more.

Visit Website

Phone:

02392698285

Email:

sales@alexandrasports.com

Location:

Unit B, 1000 Lakeside North Harbour,
Central Square Pavilion,,
Portsmouth
Hampshire
PO6 3EN

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Alexandra Sports 5 star review on 9th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very helpful”

Helpful Report

“Outstanding service and very comprehensive. Wore new trainers this morning and had great workout - like wearing slippers! and wouldn't have got these without the freedom and time to really try them all and get the right shoes for my feet Thank you!”

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“Great product, great price and great service”

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“Excellent customer service, great price, product as described - Highly recommended!”

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“Excellent customer service, excellent product, as described. Highly recommend. 5 STAR.”

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“As a non runner, non athlete but someone a bit older and seriously in need of comfortable footware Alexandra Sports was recommended by my daughter who is all of those things. I was a bit sceptical about what they could offer me. My posture and walking were measured and recorded by a member of staff who was a technician, not a salesman. He quickly identified why I have discomfort and produced several pairs of trainers that fitted well and felt 'right'. This is a company that fully delivers on its promise of focused individually tailored top rate service.”

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“Excellent service, right from the moment I walked in, felt like a personal shopping experience”

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“Excellent service. Very quick to respond to email query. Very prompt delivery.”

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“Excellent service from Dan. He was patient and knowledgeable without any ego. I really appreciated the time he spent and all his advice.”

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“Helpful, knowledgeable staff guided me through a wide shoe selection until I found the right one. The only reason for not giving them 5 stars is that most of the shoes in the shop are full price - they are some discounts via their website.”

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“Fantastic, no-fuss experience, arrived well packed and ahead of time, and at a great price. What more can you ask for really? I wouldn't hesitate to shop here again in the future.”

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“Never received x2 heel raises that I ordered one week ago. No email sent from the company to even say they’d been delivered. Obviously lost in transit!”

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Hi Denise, Thank you for your review and I am sorry to see you have had a negative experience. I have just looked into your order and can see your item was successfully delivered on the 27/09 according to Royal Mail tracking. If this is not the case, please contact sales@alexandrasports.com and we will be more than happy to assist you with this matter. Kind regards, Ronnie Alexandra Sports

“Great shop for all things related to running! Specialist advice, clever machine to make you tailor made insoles, great service, highly recommend”

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“Very quick delivery, item exactly as described - perfect!”

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“My trainers are narrow fitting so how I return them Thankyou Caroline Furey”

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“I was so impressed by the analysis performed to ensure that I had the correct trainers. I was rather blown away by how Pam was able to identify issues in my body from the various tests and observations carried out. I have come away from Alexandra Sports with confidence in the footwear I have purchased.”

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“I get through a lot of pairs of trainers in a year so I’m a regular customer. Always friendly, knowledgable and super helpful.”

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“Had a very positive experience with my son having his first gait analysis and trainer fitting. The staff member was extremely knowledgeable and helpful and the analysis picked out something we wouldn’t have known about that they were able to advise on a solution. I had myself used the service earlier in the year and cannot fault the service and customer experience. Would highly recommend:)”

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“Thank you Dan for your time and expert advice. My trainers are good and I’m back running.”

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“Always Excellent service for many years both on-line and in the shop.”

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Alexandra Sports is rated 4.9 based on 1,005 reviews