Alexandra Sports Reviews

Name: Alexandra Sports
Address: 140 Gladys Avenue, Portsmouth
Rating: 4.86

4.9 Rating 914 Reviews

98 %

of reviewers recommend Alexandra Sports

4.9

Based on 914 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Alexandra Sports:

Hampshire's #1 Running, Fitness & Walking store based in Portsmouth, Winchester and Christchurch. Stocking a great range of products from Running Shoes, Fitness Clothing, Running Nutrition and more! Offering expert services such as Gait analysis, custom insole fitting and more.

Visit Website

Phone:

02392698285

Email:

sales@alexandrasports.com

Location:

140 Gladys Avenue
Portsmouth
PO2 9BL

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Alexandra Sports 5 star review on 11th June 2021

Wayne Clark

Alexandra Sports 5 star review on 15th January 2021

Amanda Morris

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just to let you know that I still haven't received the goods that you despatched to me around 14th December”

Helpful Report

“Have an ankle injury so was recommended a specific type of running shoe. I emailed ahead giving details including my required size and was told there were plenty available. When I made my appointment for the fitting following gait analysis it transpired there was not a single pair of shoes in my size so was a wasted trip. I now have to wait a further two weeks and return to try out the two pairs ordered. Whilst the service on the day was attentive, this wait was very frustrating”

Helpful Report

Good afternoon! Thank you for visiting us and leaving your review, I am sorry to hear that your experience didn't live up to our usual excellent standards. I fully understand the frustration this can sometimes cause, despite us probably plenty of footwear in your size available, when we perform our in-depth gait analysis, the footwear selection naturally gets smaller so that we can accomodate the perfect models of footwear that fit your gait and foot type, especially when it comes to customers dealing with injuries. Not all shoes are built the same, so it seems that the footwear you specifically needed, we didn't have in your size at the time. I understand this can be dissapointing, however we will always custom order in any shoes that have been suggested by our team. I hope upon your return to try on your ordered shoes, you will see it was worth the wait. If you have any further queries or issues, please do not hesitate to reach out to us. Kind regards, Ronnie Alexandra Sports

“Being a previous customer I was disappointed with the service this time. I was particularly impressed last time with the time spent on me and with the insert which was recommended to be put into the side of the shoe to stop my foot from turning over. This worked extremely well. This time I didn't feel that I got the same level of service as previously and insoles were suggested to correct my foot from turning. I was given the insoles to try and left to decide for myself if I wanted them, hopefully, they will keep my foot straight, particularly as they cost £40, only time will tell.”

Helpful Report

“Good shoes at a standard price. Absent from this experience was any sense of customer care. Past purchases (which is why I come here) came with care that it was the right shoe, the fit was good and was offered the chance of a short run tho that effect. Hoping this experience was a one-off.”

Helpful Report

“Delivery was quite slow six days and I think in this day and age that’s quite long compared to most others. Item delivered was not what I ordered even though the delivery note and item summary were correct. Upon calling my query was dealt with very well and corrected and the replacement sent quickly taking the bank holiday into the equation. Had the error not been made after a longish wait then it would be five star.”

Helpful Report

“Buying a gift voucher was not an easy task, and it was an amazingly long time before I received it. I really wanted a voucher that I could print off and put into the Christmas card but couldn't see a way of doing this so had to opt for the posted kind.”

Helpful Report

Hi Maureen, Thank you for your review and I am sorry to hear you difficult time ordering your gift card. Our gift cards are split into 2 kinds, Online & Instore Our online gift card would have been an instant delivery via email of a voucher code that can simply be used online or in your case, printed off and used in a Christmas card. Our Instore is our premium feel physical gift card, that is posted and can be given as a gift or used yourself. The delivery date, depending on the service selected, takes between 1-5 days to receive. We hold our online and instore services to the highest standard, so any feedback given by our customers, both good and bad, is taken seriously. Thank you again for your feedback and I hope this issue doesn't put you off using us again in the future. Have a great day Kindest regards, Ronnie Alexandra Sports

“Having placed and order for gift vouchers on the 16/11/2019 and receiving an email on the 18/11/2019 to say that the order was on its way I was beginning to panic as the vouchers didn't arrive until Monday 24/11/2019. They had been posted 2nd class and I just think that with money involved they should have either been sent 1st class or preferably signed for.”

Helpful Report

“EASY TO GET GIFT VOUCHER ON LINE ARRIVED BY POST IN 2 DAYS, JUST REALLY SURPRISED NO ENVELOPE AND PICTURE ATTACHED TO VOUCHER BENT. NOT A GOOD LOOK SO ONLY RATED AS OK.”

Helpful Report

Hi Wendy, Thank you very much for your review, all feedback is taken seriously at Alexandra Sports and we are always looking to improve, so your review is very much appreciated. I am very sorry to hear your gift card was delivered without an envelope and the backing was bent, the upmost care is taken when packing all of our items, so to hear the gift card was essentially damaged, is very sad to hear. With that being said, we would be more than happy to void the current card and send you out a new one. If you would like to do this, simply send over an email to sales@alexandrasports.com and one of our staff member will assist in doing this for you. Kindest Regards, Ronnie Alexandra Sports Team

“Arrived promptly, ok packaging. The shoes are the 2006/7 model, which would have been good to be told about, but never mind. Hence the good price, I suppose.”

Helpful Report

Alexandra Sports is rated 4.9 based on 914 reviews