Alexandra Sports Reviews

Name: Alexandra Sports
Address: 140 Gladys Avenue, Portsmouth
Rating: 4.86

4.9 Rating 914 Reviews

98 %

of reviewers recommend Alexandra Sports

4.9

Based on 914 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Alexandra Sports:

Hampshire's #1 Running, Fitness & Walking store based in Portsmouth, Winchester and Christchurch. Stocking a great range of products from Running Shoes, Fitness Clothing, Running Nutrition and more! Offering expert services such as Gait analysis, custom insole fitting and more.

Visit Website

Phone:

02392698285

Email:

sales@alexandrasports.com

Location:

140 Gladys Avenue
Portsmouth
PO2 9BL

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Alexandra Sports 5 star review on 11th June 2021

Wayne Clark

Alexandra Sports 5 star review on 15th January 2021

Amanda Morris

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received my order yet, Royal Mail are expecting my delivery…..”

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“Not received so can’t comment”

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“Unfortunately I was sent the wrong pair of running shoes, so I've returned them and I'm awaiting receipt of the ones I ordered.”

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“Your order eventually received OK. But, when ordered I saw delivery address, my home address, correct, a billing address, correct, and nothing else. So to be kindly contacted by Portsmouth asking if I was going to collect - I live on Nottinghamshire - I was amazed and disconcerted. Somewhere there was a shipping address question. I did not see it. I still fail to understand the difference between delivery and shipping. Not a problem I have come cross with other companies.”

Helpful Report

Hi Pat, Thank you for your review and I am sorry to hear you had a negative experience placing an order. After having looked at your order, I can see you actually selected 'In-Store Collection (Portsmouth)' as your shipping option upon checkout. Which is free of charge. Our staff recognised you lived in Nottinghamshire, and had the courtesy to call and ensure you intentionally selected the in-store collection option, which clearly was not the case. We take all delivery and billing info to ensure payment information goes through our systems efficiently and also helps in the event a customer changes their delivery choice, meaning they do not need to re-place their order or give extra unnecessary details. I sincerely apologise for the inconvenience this caused you, and hope that the product you received was satisfactory. If you have any other queries, please do not hesitate to contact us directly at: sales@alexandrasports.com and one of our staff will be more than happy to assist you. Kindest Regards, Ronnie Alexandrasports.com

“Product was great, but I was disappointed that I was charged £3.50 for postage and packing for an item that would cost a fraction of that to send.”

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“POroduct was advertised which was not available”

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“Required trainers shown in stock on web site, so ordered. Telephone call the next day apologising and advising they are not actually in stock but can be ordered from manufacture and will be here in a few days. Chased by telephone after a few days to be told they had arrived and would be posted and I could expect delivery in two days, item did not arrive contacted again by telephone asking for tracking number, as none given on e mail dispatch advice, told they would track and get back to me, ansaphone message left to advise item lost (in post)! further telephone call resulted in a full refund request which was dealt with expeditiously, THE ONLY GOOD THING ABOUT THIS TRANSACTION if the staff had not been so pleasant it would have been more than a very poor experience rating. Sorry Alexander Sports not a good enough.”

Helpful Report

Alexandra Sports is rated 4.9 based on 914 reviews