Alexandra Sports Reviews

Name: Alexandra Sports
Address: Unit B, 1000 Lakeside North Harbour, Central Square Pavilion,, Portsmouth, Hampshire
Rating: 4.87

4.9 Rating 1,096 Reviews

98 %

of reviewers recommend Alexandra Sports

4.9

Based on 1,096 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About Alexandra Sports:

Hampshire's #1 Running, Fitness & Walking store based in Portsmouth. Stocking a great range of products from Running Shoes, Fitness Clothing, Running Nutrition and more! Offering expert services such as Gait analysis, custom insole fitting and more.

Visit Website

Phone:

02392698285

Email:

sales@alexandrasports.com

Location:

Unit B, 1000 Lakeside North Harbour,
Central Square Pavilion,,
Portsmouth
Hampshire
PO6 3EN

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Alexandra Sports 5 star review on 9th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While the website clearly states that "All prices seen on our site are inclusive of VAT at the standard rate of 20%, except on some sports nutrition and junior shoes (which are Zero rated for VAT)" (https://www.alexandrasports.com/pages/payment-information) I was charged and had to pay VAT on my order AND a "presentation to customs fee" after my order was shipped (and already paid for). Except for that, the website states that the rating is "4.9 Based on 1,066 reviews", which does not match with the rating on Trustpilot. Customer support (Ronnie) just ignored my comments about the VAT charged after the purchase. I got the products I ordered, but generally a poor experience, I will not be buying anything else, sorry.”

Helpful Report

Hi Luca, Thank you for your feedback, and I’m sorry your experience didn’t meet expectations and our usual high level of customer service. For clarity, our website prices include UK VAT. As your order was shipped to a country within the EU, local import VAT and a handling fees were applied by your country’s customs on arrival. These charges are set by local authorities and outside of our control, but we appreciate this can be frustrating and will work on making this clearer for our international customers. Regarding the delay, all documentation was correctly provided at dispatch. The parcel was held for inspection by customs and then released for delivery. While we always assist where possible, these checks are managed locally and can occasionally cause delays. Our website rating reflects verified reviews collected through Reviews.io, which operates separately from Trustpilot. I’m glad your order arrived safely, and we do appreciate your feedback as it helps us continue improving. Kind regards, Ronnie Alexandra Sports

“I haven’t received my order yet, Royal Mail are expecting my delivery…..”

Helpful Report

“Not received so can’t comment”

Helpful Report

“Unfortunately I was sent the wrong pair of running shoes, so I've returned them and I'm awaiting receipt of the ones I ordered.”

Helpful Report

“Your order eventually received OK. But, when ordered I saw delivery address, my home address, correct, a billing address, correct, and nothing else. So to be kindly contacted by Portsmouth asking if I was going to collect - I live on Nottinghamshire - I was amazed and disconcerted. Somewhere there was a shipping address question. I did not see it. I still fail to understand the difference between delivery and shipping. Not a problem I have come cross with other companies.”

Helpful Report

Hi Pat, Thank you for your review and I am sorry to hear you had a negative experience placing an order. After having looked at your order, I can see you actually selected 'In-Store Collection (Portsmouth)' as your shipping option upon checkout. Which is free of charge. Our staff recognised you lived in Nottinghamshire, and had the courtesy to call and ensure you intentionally selected the in-store collection option, which clearly was not the case. We take all delivery and billing info to ensure payment information goes through our systems efficiently and also helps in the event a customer changes their delivery choice, meaning they do not need to re-place their order or give extra unnecessary details. I sincerely apologise for the inconvenience this caused you, and hope that the product you received was satisfactory. If you have any other queries, please do not hesitate to contact us directly at: sales@alexandrasports.com and one of our staff will be more than happy to assist you. Kindest Regards, Ronnie Alexandrasports.com

“Product was great, but I was disappointed that I was charged £3.50 for postage and packing for an item that would cost a fraction of that to send.”

Helpful Report

“POroduct was advertised which was not available”

Helpful Report

“Required trainers shown in stock on web site, so ordered. Telephone call the next day apologising and advising they are not actually in stock but can be ordered from manufacture and will be here in a few days. Chased by telephone after a few days to be told they had arrived and would be posted and I could expect delivery in two days, item did not arrive contacted again by telephone asking for tracking number, as none given on e mail dispatch advice, told they would track and get back to me, ansaphone message left to advise item lost (in post)! further telephone call resulted in a full refund request which was dealt with expeditiously, THE ONLY GOOD THING ABOUT THIS TRANSACTION if the staff had not been so pleasant it would have been more than a very poor experience rating. Sorry Alexander Sports not a good enough.”

Helpful Report

Alexandra Sports is rated 4.9 based on 1,096 reviews