Alexandra Sports Reviews

Name: Alexandra Sports
Address: Unit B, 1000 Lakeside North Harbour, Central Square Pavilion,, Portsmouth, Hampshire
Rating: 4.87

4.9 Rating 1,069 Reviews

98 %

of reviewers recommend Alexandra Sports

4.9

Based on 1,069 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

About Alexandra Sports:

Hampshire's #1 Running, Fitness & Walking store based in Portsmouth. Stocking a great range of products from Running Shoes, Fitness Clothing, Running Nutrition and more! Offering expert services such as Gait analysis, custom insole fitting and more.

Visit Website

Phone:

02392698285

Email:

sales@alexandrasports.com

Location:

Unit B, 1000 Lakeside North Harbour,
Central Square Pavilion,,
Portsmouth
Hampshire
PO6 3EN

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Alexandra Sports 5 star review on 9th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery of ordered product, that was well packaged.”

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“We were so pleased to find Alexandra sports when we needed help with running shoes. Their in-house testing has gotten my husband back out running and when I needed to order another pair of shoes, they were delivered so quickly. Highly recommend them.”

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“While the website clearly states that "All prices seen on our site are inclusive of VAT at the standard rate of 20%, except on some sports nutrition and junior shoes (which are Zero rated for VAT)" (https://www.alexandrasports.com/pages/payment-information) I was charged and had to pay VAT on my order AND a "presentation to customs fee" after my order was shipped (and already paid for). Except for that, the website states that the rating is "4.9 Based on 1,066 reviews", which does not match with the rating on Trustpilot. Customer support (Ronnie) just ignored my comments about the VAT charged after the purchase. I got the products I ordered, but generally a poor experience, I will not be buying anything else, sorry.”

Helpful Report

Hi Luca, Thank you for your feedback, and I’m sorry your experience didn’t meet expectations and our usual high level of customer service. For clarity, our website prices include UK VAT. As your order was shipped to a country within the EU, local import VAT and a handling fees were applied by your country’s customs on arrival. These charges are set by local authorities and outside of our control, but we appreciate this can be frustrating and will work on making this clearer for our international customers. Regarding the delay, all documentation was correctly provided at dispatch. The parcel was held for inspection by customs and then released for delivery. While we always assist where possible, these checks are managed locally and can occasionally cause delays. Our website rating reflects verified reviews collected through Reviews.io, which operates separately from Trustpilot. I’m glad your order arrived safely, and we do appreciate your feedback as it helps us continue improving. Kind regards, Ronnie Alexandra Sports

“You make unusual quality trainers”

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“Really pleased with all aspects of my order. Great updates on delivery & item arrived perfectly. Very competitively priced too.”

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“Usual brilliant service from Alexandra Sports. Having had very professional help from them a while ago helping me decide on my new trainers I was very pleased to be able to purchase a second pair in the sale. They arrived quickly and with no fuss so I'm very happy.”

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“Great service - kit arrived on expected date”

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“Excellent service and fast delivery.”

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“I have used Alexandra Sports for many years for my running shoes - always very good. This is the first time when ordering via the web. Service was speedy. Now to try the product”

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“Great service - trainers in stock and arrived very quickly post ordering - with regular progress updated.”

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“Very prompt service, placed order on Sunday, delivered on Wednesday. Well packaged, product in excellent condition.”

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“Great product, price and delivery”

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“Responded quickly to my query. Great service, arrived quickly. Can't fault.”

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“Alexander sports very prompt dispatch Royal mail delivery, disgraceful”

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“Alexandra Sports was the only provider I could see who had the particular model and size of shoe I wanted still in style. Swift delivery and great results.”

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“I was very impressed with the online service from Alexandra Sports. The shoes I ordered were dispatched very quickly.”

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“Ordered a running vest (Salomon active skin 4) online and was delivered promply.”

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“Heel-raisers worked well. Thank you.”

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“Ordered in the afternoon and arrived next day. Luckily the trainers were a perfect fit.”

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“Excellent product excellent communication excellent service”

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Alexandra Sports is rated 4.9 based on 1,069 reviews