Airports Taxi Transfers Reviews

Name: Airports Taxi Transfers
Address: 115 The Beaux Arts Building, 10-18 Manor Gardens, London, London
Rating: 4.74

4.7 Rating 74,015 Reviews

94 %

of reviewers recommend Airports Taxi Transfers

Company Reviews

Metrics

Info

4.7

Based on 74,015 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

+44 20 3529 6710

Location:

115 The Beaux Arts Building,
10-18 Manor Gardens,
London
London
N7 6JT

Write Your review

Tell us how Airports Taxi Transfers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Airports Taxi Transfers 5 star review on 7th March 2026

135

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Manolis was our driver. Superb. Checked everything was ok... temp, music... you name it he checked. Very friendly, and gave us info of where to shop, chemist and supermarkets. Vital and saved us a lot of stress. The car was new in May. Electric range rover sized and style. Beautiful car. Felt very important being it. A lovely, friendly start to our stay. Saw Manolis the next day... and he not only recognised us, but asked how we were. Again... superb. Taxi on time. Clean and perfect. Would recommend.”

Helpful Report

Posted 1 week ago

“The handling of this booking was completely unacceptable and demonstrated a serious lack of customer care. The driver failed to attend the agreed collection for our return airport transfer, leaving us with no alternative but to arrange and pay for a replacement transfer locally at the last minute to avoid missing our flight.To make matters worse, the website would not allow us to amend the collection time, despite the company automatically setting a pick-up time based on our flight details that left less than one hour before departure. We proactively contacted the driver via WhatsApp, who confirmed the revised collection time we had requested, giving us confidence that the arrangement was in place.Despite this confirmation, the driver did not arrive as agreed. There was no communication, apology, acknowledgement of the inconvenience caused, or attempt to resolve the situation. The complete lack of accountability and customer support following such a significant failure is deeply disappointing.What is most concerning is not only the missed transfer itself, but the company's response afterwards. The absence of any meaningful resolution, compensation, or genuine remorse demonstrates a disregard for customers and their travel commitments.Based on this experience, I have no confidence in the reliability of this service and would strongly question whether it can be trusted to deliver on its commitments. I would not recommend booking with this company.”

Helpful Report

Posted 1 week ago

“Appalling service. Booking site didn’t allowed to change pick up time - contacted driver, he confirmed new pick up time - he forgot - had to get transfer that cost 110 euros more. Contacted team - was told not our problem take it up with the driver”

Helpful Report

Posted 1 week ago

“Prompt, professional & a fair price compared to others. Merci”

Helpful Report

Posted 1 week ago

“Hi we arrived at our destination but unfortunately one of our suitcases was missing, this made us late for our pickup. We thought the driver had left but after a phone call he turned up and drove us to our hotel eventhough we were 2 hours late. Excellent service would recommend.”

Helpful Report

Posted 1 week ago

“We had pre booked and paid for transfer to and from our hotel for the week. Upon pick up our plane was delayed and we contacted our driver to let him know. He told us when he picked us up, if we had been 5 minutes later he would have left us! He knew our plane was delayed. Now onto a week later, day before departure I confirmed our pick up and the driver said he did not have us on his route and to contact main website. I did contact them with my receipt posted for a round trip fare. No answer for hours. I posted “ do I need to find another ride?”, no answer or “wait”. Finally, in attempt to get an answer I stated that if I didn’t get a response from them, they would not be getting a good review. Surprisingly, they responded immediately to me with “we do not respond to threats”. They said they didn’t have our ride in there even though I sent them the receipt they emailed me showing a round trip fare. After a lot of back and forth and rudeness from them, they never picked us up. Had to get an Uber (way easier) and lose out on our return trip money. Their communication was horrible, unless you threaten them. They could not communicate, very hard to understand what they were saying the one time the driver called. I would never use them again and I am pretty forgiving. All they had to do was honor our round trip full paid trip and we would of never had this problem.”

Helpful Report

Posted 1 week ago

“Taxi never turned up at Malaga. Tried the emergency line and no response and tried the WhatsApp and no response. No sign of a refund either, do not use.”

Helpful Report

Posted 1 week ago

“Nos recogió el conductor en el aeropuerto 40 minutos tarde. Lo tuvimos que llamar y esperarlo. El conductor que nos recogió en el hotel para llevarnos al aeropuerto de vuelta, llegó tarde 15 minutos, con el nerviosismo que estoy conlleva y el retraso tan grande que habíamos sufrido ya en el trayecto anterior. Pésimo servicio.”

Helpful Report

Posted 1 week ago

“We pre-booked and paid for airport transfers from the airport to our resort and back because we wanted a stress-free start and end to our vacation. Unfortunately, our experience was anything but that. When we landed in Alanya, our driver was nowhere to be found. It took more than 15 minutes and contacting several different WhatsApp numbers before we were finally able to reach someone. We then had to wait almost an hour before a driver arrived. After a long flight, standing outside in the heat while tired and trying to track down our transfer was extremely frustrating. Because we wanted to avoid going through the same experience on our return journey, we changed our pickup time to arrive at the airport earlier. Updating the booking and receiving confirmation was quick and easy, which gave us confidence that everything was sorted. Unfortunately, the exact same thing happened again. We were waiting outside our hotel at the agreed pickup time, but no one arrived. After waiting 10 minutes, we started calling and once again struggled to get hold of anyone. We also tried using the online chat, but our concerns were essentially ignored. Eventually, a driver arrived 45 minutes late. Had we not intentionally booked an earlier pickup time, we could easily have missed our flight. What was most disappointing was not just the repeated delays, but the complete lack of communication, accountability, or concern from customer service. There was no apology, no reassurance, and no attempt to make the situation right. A transfer service should provide reliability and peace of mind, especially when airport travel is involved. Unfortunately, this company failed to do that on both legs of our journey. I would not recommend Airport Taxi Transfers based on our experience, and we will not be using their service again.”

Helpful Report

Posted 1 week ago

“Didn't turn up until nearly 2hours later after continuous calls back to the office trying to sort it and taxi driver wasn't answering our calls. Finally rang us back 2hours later and came with a lift to which it was a small car so they refused to take us so had to wait for another car. Daughter upset. Wouldn't recommend.”

Helpful Report

Posted 1 week ago

“Booked return trip for my daughter and granddaughter between Paris CDG and Disneyland Paris. Unfortunately their flight was delayed by two hours for which I alerted Airport Taxi Transfers and their allocated driver well in advance of the original allocated pick up time. I tried to contact the driver and the country manager using the details provided by Airport Taxi Transfers, however none of them answered or responded to messages. Although the country manager did respond by sending me a ? via WhatsApp. The no show with no recourse left two vulnerable females in a closed and isolated area of the airport where rough sleepers and unsavoury characters made for a very uneasy situation. Cars turned up but these turned out to be "bad car/driver" according to the tannoy messages. In the end my family members had to contact me, distraught and fearing for their welfare and safety. In the end they managed to speak with an airport official who pointed them in the direction of legitimate taxi drivers and they secured a car to their destination. Unfortunately this was at an exorbitantly high price. A complaint was lodged with Airport Taxi Transfers explaining the no show and the situation my family found them in within 24 hours. We are now now over the "We aim to respond to all complaints within 2 weeks" statement and nothing other than e Your complaint has been forwarded to the transportation service provider. Will this be the same people we tried to contact using the numbers provided. All I would say to people is beware and fully read the terms and conditions of Weby Ltd, a company registered in England with company number 7456155 T/A Airport Taxi Transfers.”

Helpful Report

Posted 1 week ago

“Vergognatevi ne servizio ne rimborso nemmeno una risposta ql reclamo”

Helpful Report

Posted 1 week ago

“So many issues..late driver, car was not what we had booked, no fuel and had to divert, car was filthy, driver was eating and using his phone which we aksed him to stop. When asked to show private hire registration it had expired. Have contacted them but no reply. Would avoid at all cost.”

Helpful Report

Posted 1 week ago

“Do not use this firm. I booked a taxi transfer to Malaga airport for the 4th August at 9am. At 9.05 i called the helpline for an advisor saying they try and locate the driver and call me back, at 9.15 i called again and spoke to another advisor who said still couldn’t locate the driver and were cancelling the booking and told get a taxi. We were a party of 6 with 2 83year olds. Totally unacceptable and didn’t even seem to be bothered that we then had the distress of finding another taxi. I don’t even know how I get a refund all they kept saying was were cancelling your booking. Please be careful using this firm”

Helpful Report

Posted 1 week ago

“The company starts counting time from when your plane arrives, even if you ask for a later pick up. This was so frustrating. There were long lines at customs and the taxi left before we could come to the arrivals area, leaving us high and dry. We knew we could be late and we told them so but they automatically recalculated our arrival time as tied to the airline’s arrival time. If you could be delayed, or want to spend a bit of time changing money at the airport, don’t use this service!”

Helpful Report

Posted 1 week ago

“We travelled to Faro Airport three weeks ago and had pre booked and paid in full for a transfer from the airport, to our accommodation and back again. Upon landing with five (5) kids, we were left without a lift to our accommodation. We got in touch with the company and were told to get another taxi without any reason apart from the driver made an error. We were advised that we would get a refund but 3 weeks later have not heard from the company after sending numerous emails with no reply. Very disappointing and a disappointing start to what was supposed to be a fully planned trip.”

Helpful Report

Posted 1 week ago

“We had Toni as our driver, he was incredibly friendly and very easy to talk to. Would highly recommend this service for anyone looking for a warm welcome into Greece :)”

Helpful Report

Posted 1 week ago

“I recently booked an airport transfer and at the last minute they changed our vehicle to a smaller one which was very uncomfortable for 6 people + luggage. On our return trip to the airport they sent confirmation of a minivan & driver who was located on the other side of the country when I “tracked drivers location”. They again switched vehicles last minute, told me I was going to have to book 2 cars instead of the original minivan that would have accommodated us. Eventually sent the larger vehicle but didn’t book it until 5 min before our pick up time which ended up arriving past our scheduled time. Our driver was excellent but had no record of what company he would be getting paid from and had to take a photo of my phone confirmation. This company is just a glorified Uber booking system and I wouldn’t waste the money.”

Helpful Report

Posted 1 week ago

“Arrived on the 3/8/2026 at 10.35 but the pick up never got to us until 11.30. Half way through the journey the driver had to stop for a mandatory break for 45mins so we had 5 adults 1 six year old and a 19 month old baby sitting at the side of the road for 45 mins. Initially we thought that the driver wanted us to get out as we thought that she had to get to another pick up.We called the helpline but they did nothing to resolve the situation.Paid for a private transfer so we get to the destination to start our holiday that little bit earlier but that wasnt the case.”

Helpful Report

Posted 1 week ago

“I booked an airport transfer for myself and my family for 4:15 AM. We got ready, waiting outside by 4:10. At 4:20 no car in sight. I message the number I received, to receive a phone call to say "We're very sorry but the car that was on its way for you has broken down and we have no other options." Honestly it felt like a scam. I'm yet to be refunded. I have messaged about receiving confirmation that the refund has been processed and nothing yet. Stick with uber!!!”

Helpful Report

Posted 1 week ago

Airports Taxi Transfers is rated 4.7 based on 74,015 reviews