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Airports Taxi Transfers Reviews

4.8 Rating 38,361 Reviews

96 %

of reviewers recommend Airports Taxi Transfers

Company Reviews

4.8

Based on 38,361 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

+44 20 3529 6710

Location:

Kemp House, 152 - 160 City Road
London
EC1V 2NX

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Airports Taxi Transfers 5 star review on 12th April 2024

Airports Taxi Transfers 5 star review on 20th February 2024

Airports Taxi Transfers 5 star review on 8th February 2024

Airports Taxi Transfers 5 star review on 1st February 2024

Airports Taxi Transfers 5 star review on 21st December 2023

Airports Taxi Transfers 5 star review on 19th December 2023

Airports Taxi Transfers 5 star review on 15th December 2023

61

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy booking process and very nice vehicle. What let them down was they don’t appear to monitor your flight so we ended up waiting 45 minutes as our flight landed early. The communication between the head office and driver was not great and we had to send screenshots to show what the driver said and the driver’s number. I thought it wasn’t very professional. I wouldn’t use this service again.”

Posted 1 day ago

“The drivers patiently waited for us at the airport.”

Posted 2 days ago

“Hebben lang moeten wachten op de taxi,het was een mis communicatie van de buro en taxichauffeur”

Posted 1 week ago

“Very Efficient service”

Posted 1 week ago

“To and from the hotel the drivers were on time, the van from the airport to the hotel were neat and clean, however, the van from the hotel to the airport was hot and had a bad odor, a dirty diaper had been left under the seat.”

Posted 1 week ago

“Booked a taxi from Luton airport to Selhurst park for 10am pick up. The confirmation email Stated to meet at cafe Nero. When we landed which was half hour early we recieved an email saying they were unable to get hold of us. Well that could be because we were flying :( Anyway long story short they changed the pick up location and made us walk to the mid stay car park which was a 15 minute walk. They said taxis were no longer allowed in the main terminal. Why did they not tell us this in the booking ? What if we had kids or heavy luggage or was disabled then how we would get to the mid stay car park as It’s a very long walk with hills The driver eventually turned up ten minutes late but was very polite. He was dressed in sportswear but drove impeccably. Would I use again ? Yes I would as we arrived on time for my match. The driver said we would arrive in time and he was spot on. Good job really after paying 120£ for this taxi.”

Posted 2 weeks ago

“Return was absolutely dissatisfying! 30 years old car, even though clean. Driver 5 min late and not very kind The way to Luino was perfect, car, driver nice and helpful”

Posted 2 weeks ago

“Nobody waited at the arrivals, but other than this issue, it was fine”

Posted 2 weeks ago

“I booked them for four pick ups. The first three they were excellent. The fourth one was a disaster. They were late and when I called the person on the phone was rude. Then they called to say my driver was in only to find that they had paid for an uber/lyft to pick me up which arrived 25 minutes later than scheduled. Unfortunately, Ubers can only drop you off at a certain point at the Boston airport, and so I had to lug three suitcases a distance, then up elevators and down elevators till I got to my gate.”

Posted 3 weeks ago

“Altogether we made 3 reservations with Airports Taxi for our recent holiday in Buenos Aires. For one (for 2 PAX) of the 3 reservations, we rate 5/5 with Airports Taxi rearranging a pickup driver as our flight arrival was changed, and the driver turning up as agreed with Name Card & waited nearly 1 hour as our luggage was lost due to the flight change. However, for the other 2 resrvations we made for 6 and 8 PAX minivans for our travelling party of 4 with 10 pieces of luggage, we were not provided with the minivans as booked. The local operator sent two small cars on both occassions - which meant co-ordinating in a foreign country and not speaking Spanish a nightmare - and hence the reason we booked the minivans in the first place to minimise confusion, and to be able to travel together. This practice should be cracked down by Airports Taxi as the service provider and arranger - it is mis-leading advertising and the service as contracted is not being fulfilled by the local operator. We rate the two reservations for the minivans 2/5 at the most! Some form of compensation should be offered by Airports Taxi.”

Posted 4 weeks ago

“Drivers and vehicles were both very good on our transfers in Tenerife, however I booked this service so that that my baby and toddler would have car seats and the seats that were provided were not appropriate for their age, were extremely old and hard to use.”

Posted 1 month ago

“Service was adequate”

Posted 1 month ago

“The taxi could not fit 5 suitcases with 5 cabin bags.”

Posted 1 month ago

“Driver was an 1hr late to pick us up from the airport”

Posted 1 month ago

“I thought this was a scam and not a legit company because I didn’t hear from the company or anything until one hour before scheduled pickup. It is legit but know that you will not hear from the driver until an hour before your scheduled time and day. My driver was 15 minutes late so I dropped a star for that, lack of communication and my driver was on his cell phone the whole way which is not safe driving practice.”

Posted 1 month ago

“We were supposed to be transported by a passenger car, but it turned out to be a bus, which was a lot less comfortable and not as agreed. Furthermore, very friendly and correct.”

Posted 1 month ago

“Responsive customer service on WhatsApp and good drivers and quality of cars, but a bit hit and miss with driver details not always sent in advance, not monitoring arriving flights, and delays in being met on arrival (at the airport).”

Posted 1 month ago

“On return trip the driver show up 20 min delayd. He didnt manage to find the right terminal at the airport .”

Posted 1 month ago

“Firstly we payed for a car for just 2 of us and there was another couple with us going to a different hotel who we had to wait for. The driver was constantly using his mobile phone which made me anxious and when we arrived at hotel Botanique he questioned the tip we gave him which was embarrassing! We asked in the hotel what tip is recommended and they said not to tip taxi drivers but what we gave him was more than enough. Just found the whole experience stressful. The journey back to the airport was ok.”

Posted 1 month ago

“Too long waiting for the vehicle. Driver and car were fine but didn’t expect to be stood around for nearly half a hour as were others”

Posted 1 month ago

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Airports Taxi Transfers is rated 4.8 based on 38,361 reviews