Airports Taxi Transfers Reviews

Name: Airports Taxi Transfers
Address: 115 The Beaux Arts Building, 10-18 Manor Gardens, London, London
Rating: 4.77

4.8 Rating 51,402 Reviews

95 %

of reviewers recommend Airports Taxi Transfers

Company Reviews

Metrics

Info

4.8

Based on 51,402 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

+44 20 3529 6710

Location:

115 The Beaux Arts Building,
10-18 Manor Gardens,
London
London
N7 6JT

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Airports Taxi Transfers 5 star review on 1st November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the most frustrating unprofessional services experienced in all my years of travel. Confusion and frustration at every text message communication and lack of any accountability, what a shambles and what a disappointment for what they claim is a premium service. Not one person I spoke to knows of the booking and had all the wrong details. Finger pointing from the suppliers back to Airport Transfers who were not anywhere to be seen. Rose Ann weeks after the incident still did not call to apologise and the company has not made any effort to make right what was a disgraceful treatment of their client. Once there’s an error with this crowd the left hand and the right hand have no idea what’s going on. I’d suggest other companies if you don’t want to up your blood pressure tablets”

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Posted 1 day ago

“DO NOT USE! Taxi did not come. Rang to say they would be there in 15 minutes. Then rang to say it would maybe be another 15 to 20 depending on traffic. Not what you want when you have a flight to catch. Not reliable”

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Posted 1 day ago

“Badly let down by this firm despite booking and paying a week in advance. Avoid, book alternative”

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Posted 1 day ago

“As a group of regular travellers we have never used a transfer service before. However, due to a late in the day flight and our accommodation being further from Faro airport than usual, we booked via this company, and what a service! The booking process, communication, punctuality, drivers and price are all first class.”

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Posted 1 day ago

“Great reliable service and a lovely driver. I would really recommend this transfer.”

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Posted 1 day ago

“First time I have used them. They were both times (to/from Prague airport) on time! I will definitely book again with airports taxi transfers!”

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Posted 1 day ago

“Terrible experience with Airport Taxi Transfers. I booked and paid for three trips in advance for 12 passengers with luggage. For the second trip, they sent a van and a small SUV instead of two large vans, leaving us stranded at the hotel. Despite contacting customer service via WhatsApp, they demanded extra payment for a larger vehicle and failed to provide the service I paid for. After canceling and arranging alternate transportation, they refused to issue a refund. Worse, they lied to my credit card company to avoid reversing the charges. I strongly advise against using this company due to their poor service and dishonesty.”

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Posted 1 day ago

“very bad experience with this company!! Very unprofessional!!”

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Posted 2 days ago

“A better service is no longer possible! When we unloaded our suitcases from the taxi at the airport, I realised that I had forgotten my laptop at the hotel (Lyttos Mare). While I was checking in at the airport with my luggage, wife and child, the driver drove back to the hotel, picked up the LapTop and took it to the airport. When I asked how much this would cost, the driver waved it off and said it could happen to anyone. Gladly done. A 50 euro tip was then clear.... Next time I visit Crete, I'll know who I'm travelling with... Chris from Switzerland”

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Posted 2 days ago

“Quick and easy process to book. Delayed at customs and driver waited patiently, communicating throughout. Appreciate the kindness and professionalism of our driver.”

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Posted 2 days ago

“Horrible experience. a "driver" showed up at the airport with a text that said "I am here". I asked where, hew responded "here". That was the start of a horrible trip. He walked us to his car 15 minutes and we got into a smelly older Toyota. Then after 20 minutes of driving on back roads I asked where are you going? He said I am avoiding tolls. I said I would pay the tolls to avoid another 45 minutes to my trip. Then we had to beg him to slow down as we were going 160kph+ and the car sounded horrible. HORRIBLE EXPERIENCE. use anyone else. UBER is much better and cheaper.”

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Posted 2 days ago

“We had bad experience with the driver 小吴when transferred from Narita to Haneda to catch the connecting flight to Aomori on 1 Dec, 2024. We had closed to 3h from our next flight at Haneda after clearing customs at narita. Waited for 10 mins when he arrived, he told us there was an accident on the high way and strongly advised that we won’t be able to catch our flight and advised we might be able to make it by train. Six of us who are in our sixties and seventies took his advice to go by train. At ticketing he said he doesn’t know how to take the train and asked us check with information. We don’t speak Japanese and after big hassle of getting the tickets, rushing to the platform with our luggage, we then found that we bought the slow train that required change of train. We figured out the fastest is still by car. We called 小吴 and he insisted we need to pay him additional ¥4000 before the ride since we’re “ late”. We spent over 30mins with all these hassles before we drove off. The jam was bad and the gate was just closed when we reached Haneda. We think the driver was very unprofessional and misleading. We don’t know if it’s the company policy to ask for surcharge since we were late. We ended up staying overnight at Haneda airport to catch the next early morning flight to Aomori. Very disappointed service.”

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Posted 2 days ago

“I reserved a roundtrip taxi service on November 20, 2024, for travel to Cancun, Mexico on December 7, 2024. Our flight arrived about 10 minutes late, but we were at the meeting location exactly at 1700. We walked around for about 30 minutes looking for someone with a sign indicating that they were Airports Taxi Transfers. We were unable to find the driver. We had several drivers approach us asking to assist. I showed them the logo for the taxi company and none of the drivers had ever heard of this company. Some suggested that it was a fraud. I called the company several times. Each time I received a message to respond to a survey regarding the service I received from the call. I never spoke to anyone. The company does not offer a number in Mexico. The customer service number is located in London. We ended up paying for a taxi from another vendor. I was extremely upset. The cost of the taxi was more than the roundtrip taxi service I purchased from Airports Taxi Transfers. This was such an inconvenience. Once I arrived at my resort, I called the number again. I got a customer service representative. I explained the situation and requested a full refund. She stated that she would text me the customer service number and information to resolve this issue. I never received a message from the representative. I submitted a complaint to their online website and received an email stating that they would provide an update to me within two weeks!!! This is unacceptable. The site had great reviews, but buyers be aware. I don't know if this taxi service is legitimate.”

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Posted 2 days ago

“Easy to book, very good communication and reliable service. Our vehicle was clean and comfortable and on the day the driver was only a phone call away to arrange our meeting point. Very happy with this service and would use Airport Taxi Transfers again.”

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Posted 2 days ago

“Great service so far”

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Posted 2 days ago

“Excellent service. Jeffrey was brilliant with the communication. A very smooth pick up.”

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Posted 2 days ago

“We have been coming to NYC at this time of year for several years, and have tried other options. We have used shuttles and other private hire companies but Airport Taxi Transfers has turned out to be the best by far. I like the way they keep you informed by WhatsAp of updates even when it concerns problems with traffic. I also like the fact they supply photos of the vehicle so that it is easy to spot - especcially with the number of vehicles in Manhattan. It was a first-class experience as far as we were concerned and will definitely be usining them again next time.”

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Posted 3 days ago

“Excellent service from courteous drivers. Arrived promptly and excellent communication beforehand. Highly recommended.”

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Posted 3 days ago

“Everything worked well, I'm very satisfied”

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Posted 3 days ago

“This service was exceptonally reliable; driver was excellent, considerate and professional. My sister-in-law and l had a care-free ride from Venice FL to Miami International airport. The price was good too! Couldn't ask for more”

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Posted 3 days ago

Airports Taxi Transfers is rated 4.8 based on 51,402 reviews