Airports Taxi Transfers Reviews

Name: Airports Taxi Transfers
Address: 115 The Beaux Arts Building, 10-18 Manor Gardens, London, London
Rating: 4.76

4.8 Rating 60,556 Reviews

95 %

of reviewers recommend Airports Taxi Transfers

Company Reviews

Metrics

Info

4.8

Based on 60,556 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

+44 20 3529 6710

Location:

115 The Beaux Arts Building,
10-18 Manor Gardens,
London
London
N7 6JT

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Airports Taxi Transfers 5 star review on 14th June 2025

118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This is the worst taxi service I have ever used. Extreme harassment from beginning to end. Extortionate. Kept hammering me for more money while I was waiting for immigration and bags. Then refused to carry the agreed number of bags unless I paid them even more money. Use at your peril. These guys are robbers. They also messed up the address and took us to the wrong place.”

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Posted 6 hours ago

“Shockingly poor service. It seems they just outsource everything but they just don’t communicate (with the drivers or their customers - even their ‘emergency’ phone number goes unanswered for days!). I got less than a 1/3 of my money refunded for the return trip I booked but still feel ripped off. For what should have been a simple airport pickup and return turned into a complete nightmare starting with the original car being too small so we had to travel with heavy suitcases on our laps plus no baby seat so I had to use mine on the basis the driver picking us up would have it. But it took them nearly a week after we got back to return our baby seat and that was only because I threatened legal action. They wanted to charge ME extra to return it which was all down to THEIR original mistake. (And yes I did specify the number of people cases on my booking and paid extra for a baby seat.) Never again.”

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Posted 21 hours ago

“The driver was 1,5 hour too late to bring us to the airport. We were all stressed. Nobody proposed a compensation.”

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Posted 23 hours ago

“I had such a bad experience with this service. I used it from Budapest hotel to Budapest airport on 14th July. The driver was aggressive and rude even before sitting in the car and starting the journey. Upon the taxi's arrival, while we were still placing our luggage in the rear of the vehicle, the driver abruptly scolded my 3-year-old son and physically pushed him into the back seat. At that time, I was still standing outside the car, and this aggressive behavior was entirely uncalled for and deeply upsetting. Shortly after starting the trip, the driver suddenly stopped the car, opened my passenger door, and instructed me to get out. When I requested that he activate the child lock for safety, he refused and instead got out of the vehicle aggressively, slamming the door near my son's seat. His behavior was shocking and intimidating. Throughout the journey, the driver repeatedly demanded extra payment, specifically citing the use of a child seat-which had already been confirmed and included in our booking. His persistent arguments added further stress to an already traumatic ride. Failure to Drop at Correct Location Upon arrival at the airport, the driver dropped us off at the arrivals section rather than the designated Departures 2B terminal. When questioned, he simply told us to exit the vehicle where we were, without any assistance or explanation. I look forward to receiving an official response and resolution to this complaint. However, so far after complaint registration, no feedback or update has been reported.”

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Posted 1 day ago

“Shocking. Driver demanding extra ‘cash’ on top of fee already paid. Refused to take us. Left at airport. Rude & asked to speak to manager who also made demand for extra cash (amount kept changing) then manager hung up during call. Disgraceful……”

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Posted 1 day ago

“It's generally ok, but do not use if your flight might get delayed! I had already pre-paid the ride, but they requested additional money due to the delay. Better to use taxis instead.”

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Posted 2 days ago

“Good service. We got a taxi transfer from Amstersam airport to our hotel in the city centre. Our dispatcher Wong messaged the night before with instructions and It was easy to get in touch when our flight was delayed. They were helpful and patient so I would recommend. The car was a very nice Mercedes.”

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Posted 2 days ago

“Avoid at all costs. They cancelled at 930pm the night before our transfer scheduled for 630am the following morning. Which was too late for us to reschedule with another company and we missed our flights. This was in spite of me confirming with them several times beforehand. And in spit of paying them in full in advamce. They refused to offer us any compensation. Absolutely appalling.”

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Posted 2 days ago

“I ordered a van for 5 adults and 3 children with luggage. I was quoted a Mercedes V class van or similar vehicle, which showed a picture of the said vehicle, and that the driver would meet us in the arrivals area displaying our name. What was sent was a 1300cabs maxi taxi. that we had to navigate our own way to. I also requested a booster seat. No sign of that. The website should state if they are using ordinary cabs. We could have walked out to the taxi rank to catch this. Not happy. The driver got us to our destination safely.”

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Posted 2 days ago

“Had reservation for a pick-up of 10 people at the Southampton Cruise Terminal and transport to Gatwick Airport on July 20 at 8:00 am. Received text message at 7 am that driver had emergency and would not be coming.”

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Posted 3 days ago

“I got a confirmation of my booking, but the next morning the taxi driver never came. I called the given number multiple times and no one answered. The taxi driver also never reached out to me. I almost missed my flight because of this. It was absolutely horrible.”

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Posted 3 days ago

“Booked and paid for a transfer well in advance of my flight out of New York JFK. To my horror, no one showed up. Impossible to make contact with them on the phone. Had to make alternative emergency arrangements to catch my flight. Sent two complaints in. Response was very cold and inconsiderate. Had to claim refund through my credit card company. I wouldn't use this company again.”

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Posted 3 days ago

“Wasn’t sure what to expect as it was a last minute airport transfer but so glad we did it , our driver Alfredo was excellent both with txt communication and knowledge of Porto he even gave us recommendations of places to visit and eat , the return journey was stress less and the even turned up early to make it better for us , I would highly recommend this company and won’t hesitate to use again in the future .”

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Posted 3 days ago

“DO NOT BOOK I travelled with my family of 9 people, amongst which were my 1 toddler with a disability and 2 children aged 8. On the evening prior i had received a confirmation of pick up time. However, the driver didn’t show up at the allocated time and then refused to answer my calls and messages. In a panic we had to get emergency transport that could cater for our large group and luggage and had to pay a further £40. stressful and exhaustive particularly as we were conscious of the delays that could occur at the airport where there was no priority pass available for my son. do not book with this company. avoid. horrid end to a wonderful holiday”

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Posted 3 days ago

“Was told via email the driver would be outside arrivals waiting with a sign for us. After a 12 hour flight he was nowhere to be seen. Turns out a driver had cancelled and our driver picked up the job, so we took over half an hour finding him in a pickup point. Not exactly what you want when arriving home.”

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Posted 3 days ago

“Very efficient service. Drivers sent what’s app messages with clear pick up instructions. Punctual, polite & professional.”

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Posted 4 days ago

“Spot on service, clear instructions to follow, on time and friendly service”

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Posted 4 days ago

“It's hard to summarise the shambles of a service we received on Monday 14th July 2025 on our arrival to Milan Malpensa airport. To start, the driver was not waiting in arrivals hall as stated on booking. The vehicle was an old, worn vehicle with scratch / chewing marks inside (presumably from dog), no air con, and engine light on. This vehicle was apparently "borrowed from friend" of the driver due to issues with driver's own car on the day of travel. As soon as we went to set off to our destination, the driver reversed into another vehicle in the car park, and instead of sending another vehicle, we were instructed to wait back inside the terminal until he had finished getting all the insurance issues sorted in the car park. I had initially thought they were sending another car/driver, but when I messaged the company after 25 minutes of waiting, the original driver messaged back to say we could go. When we did leave, driver was speeding most of the way (I'm talking 130km/hr in a 90km/hr and over 150km/hr in the 110km/hr zones), and narrowly avoided a head-on crash with another vehicle because he was driving on the wrong side of the road. Upon arrival to our hotel, the driver explained he had been working since 3am - this was his excuse for his behaviour and putting us at risk. Utterly unacceptable, and a terrible start to what was supposed to be a luxurious trip for my Mum's 60th birthday. Sadly with all the commotion I did not get photos of the exterior of the car - I have photos of the condition of the inside of the car but this platform won't upload them (error message * We could not upload one of your files, please try again later or contact support).”

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Posted 4 days ago

“Very efficient, friendly and good at communicating. Would recommend the service between CDG and disneyland and would definitely use again! Thanks 😊”

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Posted 4 days ago

“Service worked smoothly. Our driver is friendly and The van in good condition. I’ve just booked again”

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Posted 4 days ago

Airports Taxi Transfers is rated 4.8 based on 60,556 reviews