Adrian Flux Reviews

Name: Adrian Flux
Address: East Winch Hall, East Winch, Kings Lynn
Rating: 2.77

2.8 Rating 363 Reviews

48 %

of reviewers recommend Adrian Flux

Company Reviews

Metrics

Info

2.8

Based on 363 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0344 381 6502

Email:

contact-us@adrianflux.co.uk

Location:

East Winch Hall, East Winch
Kings Lynn
PE32 1HN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have had one car insured with Markey Study (via Adrian Flux) for 8 years & have they have just arranged a great deal for me on a performance car with Aviva. Every year they try & find me the best value policy for my requirements (driving abroad with brake down etc) Highly Recommended”

Helpful Report

Posted 4 years ago

“Absolutely disgusted at this company. An ambulance smashed into my car while it was parked outside my work. Ambulances insurance were brilliant, gave me a car for 3 weeks and once my car was deemed a write off paid the full asking price no problem. I phone Adrian to notify them of what happened and that I would need to change the vehicle on my policy. They said the insurers wouldn't insure the new vehicle and so the policy would have to be cancelled and they would try a different insurer. Gave me a massively inflated quote which was literally double what other insurers were charging which I obviously didn't accept. They then charged me £200 to cancel the policy.. £200!!! For something that is entirely out of my control. I feel absolutely sick to my stomach at what they have done. Avoid at all costs.”

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Posted 4 years ago

“James in claims was very helpful and gave me the help and info I needed”

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Posted 4 years ago

“Avoid this Rip off company. Charge extortionate cancellation fees. Had Motorhome insurance just for 2 months, had to cancel for family reasons and charged over £280 to cancel. Would not recommend at all. AVOID AVOID AVOID”

Helpful Report

Posted 4 years ago

“Too bad car insurance supplier. Use a relative low price to trap you. After you paid the insurance fee, they will find any excuse to charge you. As too many excused, it looks like they just want money. But, after payed, you need to make a declearantion to pay for exceeded miles than you supplied in the documents. As the documents was based on the form you filled last year, if your do not modify it carefully, you will be trapped. I cannot remember whether I had a chance to modify the form or not, as it was recommond by confuse. Too bad. No recommodation. Keep far away from this company.”

Helpful Report

Posted 4 years ago

“Cancelled my 17 yr sons insurance because he changed his job from waiter to working in a warehouse. Couldn’t work because of covid so gets a new job and this is the result. Paid £ 1700 in Aug. Only giving us £600 refund. Offered us new insurance for £2000. How the hell is he suppose to find money like that. Outrageous treatment!! What has this taught him. Don’t be honest ! and don’t work hard ! Thank you for that !!!!”

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Posted 4 years ago

“Rubbish rude con artists”

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Posted 4 years ago

“I bought Adrian Flux policy online on 5th of September. They said to submit few documents by certain time I phoned them up asking information about the document which they required the very next day. The customer service lady was okay they had my occupation from my previous policy as a taxi driver. I explain the lady due to COVID-19, I am not working as a taxi driver and working at my friends shop at post office. She suggests me to change my occupation as a taxi driver ( she never state that I can’t buy a policy because My occupation is taxi driver) and she changed my occupation and put me that I worked at post office. I was satisfied as everything is all sorted. After a few days they send me a mileage black box without letting me know. Which cost me £160. Which I feel is totally unfair. Why I have to pay for this mileage box. When I asked they told me as I bought the policy online that’s why they send me this mileage box. They asked me to charge it when I installed it. so I have to keep my car on just to charge this box for 30 minutes. Even though I no need to use my car. Then the next morning they send me a email asking me again to charge this black box and also asked me another document from my employer. I had policies from 16 years no one ever asked that much documentation. I phoned them why I need to charge this black box even though I no need to use my car? I also told them I still have my taxi which I can use for my personal use as well. If they are thinking or worried about mileage she accused me of lier that I lied to them about my occupation. Which I never.... then they cancelled my policy and said they don’t do insurance for taxi driver. Which wasn’t mention anywhere in terms and conditions. They also charge me cancellation fee. They are absolutely ridiculous. I spoke to lawyer and thinking to sue them. Because of them now my insurance is very high. I have to pay ridiculous amount of money. They ripped people, mislead them and also have hidden charges. Which they never mentioned when you buy policy online. They should me more clear about each and every aspect. I certainly never ever buy or recommend this company to any one. Thanks for very bad experience.”

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Posted 5 years ago

“I have used Adrian flux for the past two years for my classic Campervan. Great friendly customer care, quick and efficient and good quotes.”

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Posted 5 years ago

“I found the customer service very good, polite and friendly, and the most important thing saved me £100 on my car insurance beating offers of by go compare, and other comparison web sites recommend giving them a try”

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Posted 5 years ago

“AVOID ADRIAN FLUX!!! I would never recommend Adrian Flux insurance. The customer service is appalling, no one communicates with one another and the staff are extremely rude. We would advise anyone looking for insurance to go elsewhere, absolutely no customer service, you will leave feeling angry and disappointed.”

Helpful Report

Posted 5 years ago

“Had threats by text and emails saying they would cancel my motorhome insurance due to not receiving licence information , even though I had sent it three times. Never been able to login to my flux portal.”

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Posted 5 years ago

“took out 3 months provisional insurance for daughter which was paid in 2 instalments paid at start, and due 2nd payment at start of 2nd month. 2nd payment taken after I informed them she had passed test and asked them to cancel policy which they had Policy doc they sent me when insurance started payment refunded if cancelled after test passed which I did. initially refused all refund even though she had only used 1 out of the 3 months paid for. After an hour on the phone I got this up to a 75 pound refund. Still not happy, have put in information request for telephone logs and terms of conditions they are talking about as do not match my poilcy docs. WILL be putting through finacial onbudsman”

Helpful Report

Posted 5 years ago

“I wish I had read the reviews before taking out this policy for my son . Seriously do not make the same mistake as me as other companies who supply the black box there is some lenience , not with Adrian flux they will suspend and cancel your policy and quite happily make it almost Impossible for your teen to get insurance again unless your happy to pay £10,000 ! Trust me unless you can drive and not make a simple mistake ever as every slight mistake goes against you and WILL result in them cancelling the policy even thou your app is telling you your driving great and could possibly save £££‘s on you next renewal!! Do not go near this company you will regret it take my word , if only I’d gone with my gut instinct after taking out the policy and reading the reviews thinking surely it can’t be that bad but I was so wrong . If you’ve took a policy out and are still within your 30 day cancelling period . Cancel it it will save you thousands in the long run as to the big reduction they promise at the end of the year policy Won’t happen because they will of more than likely cancelled it by then .”

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Posted 5 years ago

“No mention off black box until after I had paid premium and was told I would have cancellation fees if I cancelled. Poor communication from this firm. High way robbery don’t expect to pay over £5100 for insurance with a black box.”

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Posted 5 years ago

“I called for a quote for change of vehicle. They quoted an extra 444 pounds. I then obtained another quote over 300 pounds cheaper. I cancelled with them. I lost 200 pounds for six weeks with them. They said the cover for key loss legal etc was non refundable so I paid a years cover for six weeks. I was never told that. It may be in the small print but I feel like I've been well and truly conned.”

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Posted 5 years ago

“I have been with this company for years. Friendly staff and always willing to help and always a good price .”

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Posted 5 years ago

“Took a policy out with them for my campervan valued at 28500 pounds got it converted so increased the value to 41000 .paid 375 pounds for the original policy they then asked for another £108 for the conversion after arguing they dropped it to 30. Then after talking to there customer services I was advised if I claimed it could be based on basic van value even though I had paid for the new value of 41000.i asked to cancel the policy after 2 months and they originally offered£97 ,I argued and they came back with £205 so I lost £200 for two months.it is now in the hands of the financial ombudsman legal robbery this firm.will never insure with them again”

Helpful Report

Posted 5 years ago

“ridiculous quote, not tailor made, i might as well of just spoke to a normal car insurance company. i was looking for classic car insurance and just got classic mediocre customer service.”

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Posted 5 years ago

“Miss lead into certain charges, automatically renewed at a higher price than all other companies”

Helpful Report

Posted 5 years ago

Adrian Flux is rated 2.8 based on 363 reviews