Adrian Flux Reviews

Name: Adrian Flux
Address: East Winch Hall, East Winch, Kings Lynn
Rating: 2.76

2.8 Rating 366 Reviews

48 %

of reviewers recommend Adrian Flux

Company Reviews

Metrics

Info

2.8

Based on 366 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0344 381 6502

Email:

contact-us@adrianflux.co.uk

Location:

East Winch Hall, East Winch
Kings Lynn
PE32 1HN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1st thing Got a policy for my little girl it comes with a black box that you have to fit it never stayed on the window so jamed it on the dash all ok changed car and was told need a new cradle £30 ask why they said old one not stick i said it never has and i'll get the sticky pads its cheaper they said you can't has it needs to be there ones has its only them that work !!!! got it it was damaged got another one put it on and after a few days it falls off keep putting it back get hot it fills off get sticky pads it's on. 2nd thing Down loads the app thing it worked then it stopped deleted it and got it back (done this loads of times even emailed them about this and just get told to re down load) and it not let us put in all our details to get it to work!!! 3rd thing Use to get loads messages saying box is in or working right the policy is going to be cancelled or something about the driving which then puts more stress on my little girl so theirs more concentrating on is the box working am i breaking too hard ETC ETC then watching whats going on while driving. 4th thing Going from emails or messages to not having any for a over two weeks to one say policy is being cancelled in 7 days if you don't call us more stress i could go on but think you get a picture of how unhappy we are and how much stress they have given us one the years up for my policy i have with them and my girls we won't be coming back to them in a million Sundays as they say you get what you pay for so pay cheep get cheep service!!!! .”

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Posted 7 years ago

“This company is a complete rip off,, avoid like the plaque”

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Posted 7 years ago

“This company is a complete rip off,,, my son had a quote for a learner driver insurance (which is supposed to be their speciality) and was given a reasonably cheap quote,,he decided to open this policy online and paid £80 deposit,,7 days later they rang him and told him they are cancelling the policy because he value of the car wasnt right and gave him £8 refund,so basically ripped him off by £72,,such a disgrace as my son had saved money up for this insurance,,after calling them they still refused to give the full refund,,,AVOID AT ALL COST”

Helpful Report

Posted 7 years ago

“Very disappointed. Set up policy, paying deposit. Answered a few more questions over the phone to which they then told me the policy needed amending and the premium increased. To add insult to injury they then kept my deposit, charged me a set up fee even though I was willing to pay the extra for the deposit and monthly amounts. Suffice to say I have decided not to set up s new policy with a company that treat customers with such contempt While being more concerned with stealing deposits than gaining loyal customers”

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Posted 7 years ago

“Poor explanations of the policy and cost nearly £200 cancelation fee because I sold my car. Their monthly finance is a joke; they choose what suits them to charge per month so instead of 12 months of charges I had 9 months which massively bumps monthly payments. Their customer service upset my wife and made her think we owed them £1000 but it turned out it was just a £200 fee. They went on telling us we must pay the whole amount off to cancel; essencially saying hey ill cancel but ill just give you 10 months worth of insurance and have my policy cancelled.... As from reading the fee quickly changed! These are scam artists. This is the second encounter with these ( second chance) and again was double barrel shot down.... These are the worst company I have ever encountered to date. I will NEVER use this company EVER again! I recommend searching yourself its less hassle and you wont get ripped off!”

Helpful Report

Posted 7 years ago

“If you are thinking of car insurance with Adrian Flux I would suggest that you dont do it. I was involved in a horrible accident five days ago and I am still stuck at home, isolated, without a courtesy car and absolutely no further forward; despite several calls to their partner Markerstudy every day, and also the company themselves. It’s making an already stressful situation so much worse. This is the third day that garage has my car in their yard just waiting for the company to give them the go ahead, and still we wait. Whilst the call centre staff are all extremely pleasant; I can’t say that I am not having a rotten experience that I would like to help others avoid.”

Helpful Report

Posted 7 years ago

“Adrain Flux have cancelled my 17 year old sons policy of insurance for allegedly travelling over the speed limit, most of the alleged breaches occurred on private roads which are not adopted by the Highway and are situated in the gated community cul-de-sac where he lives). Despite repeated requests the Adrain Flux has failed to specify on what dates he allegedly drove over the speed limit (and have in fact changed the dates, times and roads, on which they have made their decision to cancel, on two occasions). We are therefore at a loss to understand what he has actually done. We have asked for the routes he was supposedly on at the time and after much badgering they provided 3 google maps which make no sense at all. The guided routes given do not even follow the line of the road. One route suggests he was on a road that doesn't even exist in Blackburn, another suggests he was travelling on two roads at the exact same time at different speeds, and a further one suggests he had travelled from the A6077 to the M61 motorway in under a minute, when the roads are in fact 20 minutes apart from each other. In addition the Insurance Company divulged these unfounded breaches over the telephone to a third party who was neither named on the policy or was an interested party to these proceedings, causing my son significant upset and distress (and clearly in breach of the Data Protection Act). We have repeatedly asked Adrian Flux for the dates they are relying on to justify cancelling the policy and they have come back with different dates on two occasions. We also advised them over the telephone that the App (which is supposed to inform drivers with a black box of how they are driving) has not been working correctly. We have also asked them to provide details of which satellites were connected at the time of the alleged breaches in order that we can fully look into their accuracy with an independent expert, again they have refused to tell us. We have also asked them to confirm whether they have ever encountered problems with their Flux Score App or whether it has ever experienced technical failings (as ourselves and countless others on the above sites have never been able to access the App). Again, they have refused to tell us. As a result my son now has no Insurance and cannot now drive his car. No other Insurance Companies will touch him once we confirm he has had a policy of insurance cancelled, or the rare few that will are quoting nearly £5,000 a year to insure him which we simply cannot afford. My son is now limited to his choice of work and wanted to save money before going to University in September”

Helpful Report

Posted 7 years ago

“Company gives minimum information on cover then uses your own uncertainty to add extra charges, deny you access to their website then cancel your insurance. DO NOT USE THIS COMPANY!!”

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Posted 7 years ago

“My son had a black box . Told him it wasn't fitted properly. But still sending him warnings about his driving. Told him he has to pay 30 pound to replace it or insurance would be cancelled. So because he still getting warnings n praises about his driving he obviously thought it was still working. Resulted in his insurance being cancelled resulted in losing his job because of not being able to drive . After numerous contact with rubbish company and getting No Where this is my second review on here and can't reply to anyone. Rest assured this is being taken further as it's not fair and we are not the first to have this happen to them. Do not use this company they are rubbish !!! So could someone please answer me if not fitted correctly why was he still having feed back about the box ?”

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Posted 7 years ago

“Very good price and value .”

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Posted 7 years ago

“Adrian Flux is an insurance broker supplying competitive, cheaper prices than most internet insurance providers, good customer telephone helpline, many 'bolt on' extras included with the initial quote using class leading car insurance companies, other insurance providers should be 'worried' by this companies business model”

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Posted 8 years ago

“Really helpful & friendly staff. Would highly recommend!! Never had any issues with this company and would definitely use again.”

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Posted 8 years ago

“After I bought the van insurance I received a call from Adrian Flux to ask if I worked. I do an occasional job. I was told it would cost another £100 for commuting cover so I said I'd just use my other car. The caller then demanded I prove my car insurance covers me for commuting. I said that my car insurance was with another insurer. As I was not using my van to commute, my insurance arrangement with my car insurer was nothing to do with Adrian Flux. She continued to insist I send the proof. I sent it, under protest, with a complaint saying my arrangement with my other insurer had nothing to do with Adrian Flux. I got an email back to say they would respond to my query in 5 days. They didn't bother. I was then asked for proof of my pension income. I have never had any motor insurance company demand proof of my income. I telephoned to query this and was told the underwriter had asked for it. That was a lie. I rang the underwriters and they had not asked for proof of my pension at all. I again emailed Adrian Flux to complain that they lied about this, that there is personal information on my pension slip and the data protection act states they should only collect data if it is necessary. Also if they only collect income data from people on a pension this is discriminatory. Again I got an email to say they would get back to me in 5 days. Again they never bothered. Obviously Adrian Flux insurance deal with complaints about their procedure by ignoring them and hoping they will go away. Lying about the reason they are demanding personal information is unforgivable. I will never use Adrian Flux insurance again and I wish now I had not moved from my previous insurer The Post Office.”

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Posted 8 years ago

“They were very helpful and the cheapest by half for my son as a learner driver, but beware they phone call cost me £7..... not impressed by that. For renewal, I have to call them, big surprise. Still cheapest by miles though.”

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Posted 8 years ago

“Took out insurance a few days ago, get a call today to say they had to cancel my insurance because my Facebook said I was a delivery driver! I explained that I haven't updated my job title because I rarely use it. They refused to believe me, or let me speak to a manager. On top of this they are keeping my deposit so I cannot get insurance elsewhere until payday. Appalling service 😡”

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Posted 8 years ago

“"My son is 17 and has learned to drive. On his 17th birthday he searched for and insurer with a monthly payment option and found Adrian Flux, who offer learners "monthly policies" "from £1 per day" (on their website). 6 weeks after his birthday he passed his test and informed Adrian Flux they then cancelled his cover and informed him that her owed an additional £187.42 in addition to the two monthly payments of £68.01 and £49.89 (£305.32 for 6 weeks cover for a VW Polo 1.2!). I telephoned Adrian Flux on my son’s behalf, after being told that the policy sold to my son was an annual policy which had cancellation penalties they offered to reduce the additional sum demanded to £77.32 (or £195.22 for 6 weeks). This is far far far more expensive than the cost the website promotes and being annual and not monthly is not what a learner wants or needs. I believe Adrian Flux may be miss-selling learner policies and I may raise this problem with the "Financial Conduct Authority" (FCA) if my request for written clarification confirms this difficult situation."”

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Posted 8 years ago

“Low price for car insurance in the first year.... but not the second year!”

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Posted 8 years ago

“DRIAN FLUX...here we go again.... ADRIAN FLUX...here we go again.... funny enough last year had a accident, someone drove into me, took 15 months, and man many chasing, sometimes twice a week , stress stress , thought id give them 1 more chance, no way now.. someone again drove into my car, called them friday, ok, someone will call you back at 8, they never did, so i called them at 9, sorry, your car hasnt been insured since 2015, thats funny, i have just renewed and you have just finished my last accident after fighting with them for 15 months, so i get told, ill get a call back in the morning, so at 1 i call them, then get told accident is being logged, a hire car company will call you in 1 hr and deliver a car before 4 hrs, funny, its sunday and i still havent heard from them,. nearly 24 hrs later, so i call them again, sorry, the company is closed now, ok, i drive now 2 days illegal, and to work tomorrow illegal, so if you think your quote is cheap, THIS IS WHY...they are the worse car insurance company i ahve ever used in the 25 yrs... UPDATE, i will do Simon when i get home, but drove the car illegally again today and still not heard from anyone, so maybe i keep driving until i get pulled over by the police.. Adrian Flux Reply from Adrian Flux Published 15 May 2017 Hi Rob, Thanks for your feedback. I am sorry to hear about the issues that you have experienced following your recent accident. Unfortunately I am unable to trace your policy from the information supplied so ask that you email me at t and provide your details. I will then ensure that your file is reviewed and you are contacted as soon as possible to discuss the matter. Kind regards Simon Adrian Flux i have pasted all of the above as they have my review removed as they say im not a customer, well, ill put my adrian flux reference in the next sentence to prove it, and will also contact trustpilot as they have done this 3 times before.. now a update, i have been getting text messages that people have been trying to call me, well, maybe while i was sunbathing on the moon my phone didn't work, i havent received any missed calls, so i call back, the third time in the last 3 days., yes, we will get someone to call you, ok, no return calls, so i call again this morning, sorry, your case is closed, closed, the car is still damaged and its rusting outside, the guy admitted the crash, i have 2 witnesses and the insurance underwriter he is with, is the same as mine..how can that be hard to deal with.. i am now awaiting a manger from adrian flux to call me back, as i will now report all of this and the previous ones to the ombudsman, for everyone out there, they offer cheap insurance, but when you need to make a claim, even though its a easy one, good luck.. i had spoken to someone for 30 minutes 2 weeks ago to arrange a car while it was being repaired, all this was arranged and confirmed, and now nothing.. ins ref: mc-35688429 trustpilot, please can you post my reviews before and ill send you prove of my cover with adrian flux.. another update,,,24/08/2017 its not adrian flux, its all the other people behind them.. they dont do anything, i have just been told that there is nothing they can do regarding my accident, i dont know what to do, no one seems to want to help regarding a accident that wasnt my fault, just spoke to ombudsman who now have said i raise a formal complaint , and it has to be against the broke adrian flux as they should have been dealing with this and the right people.. so please beware, if you have a crash, adrian flux is just the broker, the people behind them havent a scooby doo what to do. even now raising a formal complaint against them is becoming a nightmare, please please beware of getting insured through adrian flux, if so, please dont have ERS as underwriters, even if there third party is insured with them, they will do whatever they can to ignore it.”

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Posted 8 years ago

“Excellent customer service. We were having some problems insuring a new motorhome due to an ongoing unsettled claim with our other insurance company. The customer service representative was very helpful, tried several ways of getting us the best price and solved the problem we were having and also found us a quote much much lower than we were expecting. Would definitely recommend their service.”

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Posted 8 years ago

“I thought the offer was to good to be true and it is, i received a quote from the owners club at adrian flux half price than everywhere else for my Jaguar XJ8 , £297 so i paid and the documents were emailed to me on the friday, all good i thought , then over the weekend i received a text message, stating to call them as my insurance is at risk of being cancled , of which you would have thought they would have wrote or emailed , but just to send a message was a little bit below the belt, I had to wait till monday to call them, and over the weekend i read stories on the internet that they just try and cancle the insurance to get a cancelation fee and a weeks cover, or try and make you pay more for a mistake, but i knew there were no mistake, so i called them on the monday and right away you could tell they were checking everything with a fine tooth combe, even to why are you disabled, what benefits do you get, and very personal questions, then they kept me on hold for 20 mins at my expense, and come back saying that they had the wrong car on cover, i told them that i put the reg in and that was the correct car, and the correct details on the policy, but they said it must have been the comparrison site at fault and nothing to do with them and that they have to cancel the policy and charge me as per terms and condidtions, or i had to pay an extra £700 on top to keep it insured with them, saga covered it right away for £550 with the same reg and there were no hasstle, this company is not as truthful as it seems and its nothing but a con to get your money on a low price then try and get more from you”

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Posted 8 years ago

Adrian Flux is rated 2.8 based on 366 reviews