Adrian Flux Reviews

Name: Adrian Flux
Address: East Winch Hall, East Winch, Kings Lynn
Rating: 2.76

2.8 Rating 364 Reviews

48 %

of reviewers recommend Adrian Flux

Company Reviews

Metrics

Info

2.8

Based on 364 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0344 381 6502

Email:

contact-us@adrianflux.co.uk

Location:

East Winch Hall, East Winch
Kings Lynn
PE32 1HN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have just put my daughter on my insurance so she can drive my Cobra, terrific service as usual, staff are very knowledgeable, had my new insurance certificate with in the hour, 10/10,great service.”

Helpful Report

Posted 6 years ago

“Very professional and understanding call handler. Good price.”

Helpful Report

Posted 6 years ago

“LEARNER DRIVER INSURANCE Do not take out insurance with this BROKER, I wanted a couple of months cover for my daughter to drive her own car in between driving lessons, I told the guy she had her test booked in a couple of weeks, (she failed the first but passed second time) they knew perfectly well she would not require an annual insurance but still quoted £373.70. I was not made aware they were brokers neither was I informed that there would be multiple cancellation fees and deductions. Therefore this policy was MIS SOLD After 66 days of cover £188.45 was deducted, this includes Trinity Lanes (the insurance company) cancellation fee of £28.00. From this refund Flux deducted their commission of £22.22 and £30 cancellation fee. Leaving my daughter with £72.23 refund the cost of 66 days cover was £301.67 which equates to £4.57 a day and not the 85p a day as they claim on their web site. At no time when I took this policy out did the operator mention a short term monthly policy •Cover can be taken out on a month-by-month basis, so learners only pay for the cover they need before passing their test. quote taken from their web page I am now having to chase them for the refund”

Helpful Report

Posted 6 years ago

“I recently insured my classic Daimler which has an LPG conversion with Adrian Flux. All seemed to be straight forward, surprisingly, as I even asked if the LPG conversion was an issue and if there would be any complications with the insurance to which they replied there would be no problem, they would just make a note of it, so I insured with them for the competitive sum of £125. However, after returning from holiday which did take me over the 14 day cooling off period, I was presented with an LPG declaration form requiring details of registration and an LPG certificate which my vehicle does not have. I contacted Adrian Flux only to receive an extremely negative response. I clearly stated that at no time was I advised that this was needed and required for this policy especially as I did query the LPG conversion during the initial call. They told me I should have automatically known that they would need this and hence they could do nothing about it. Their attitude on the phone was arrogant, uncaring and very dismissive. During much of the call to query / complain, I was spoken over and not listened to. Not only that, but as I decided to cancel my insurance with them, they then told me I would only receive £3 back as this was the refund after administration costs etc even though the policy was only about 3 weeks old. They were also now telling me that this was the amount due back from the £70 which was the insurance premium - the additional £55 I paid was their fee!! In other words, the premium was £125 unless you wish to cancel or claim some back for whatever reason and then it is £70! I told them that this figure was definitely never disclosed to me at all which they totally denied. I am a very enthusiastic classic car owner and user and consequently have used a few classic car insurers for my 5 very different cars over many years. I have never had any problems at all in the past and never experienced such poor customer service. I will NEVER return to or contact Adrian Flux ever again and I hope people reading this and the other bad reviews will do the same and indeed tell others. There are many other insurance companies /brokers out there so we can do without such poor service!”

Helpful Report

Posted 6 years ago

“Adrian Flux provide very good value for money.”

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Posted 6 years ago

“Saved me £140 & was still with the original insurer!!”

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Posted 6 years ago

“Couldn’t match quite I had but very helpful”

Helpful Report

Posted 6 years ago

“Just went to renew my camper insurance and the price has doubled, staff on end of telephone couldnt explain why, no supervisor to speak to, then transfered to another number that asked me to redial the first number I called .... poor customer service and won't be renewing policy.”

Helpful Report

Posted 6 years ago

“All conversations with help desk easy. All questions answered. Not the cheapest but very helpful. The agreed valuation was a little hard to get as the photo,s need to be exactly correct (my fault). Would recommend.”

Helpful Report

Posted 7 years ago

“Fluxdirect site is a mess. I've never been asked for so much paperwork. Photocopies of front and back of all driver licences. DVLA check codes, mileage declaration forms. So, you upload all this and then the emails start saying it's not right. Then the next email contradicts what they've just said and they did get this but not that etc. And during all this, your account tell you everything has been uploaded correctly. They should be paying me an admin fee. Not impressed and I would dread having to ask this outfit to actually deal with a claim.”

Helpful Report

Posted 7 years ago

“Advised I changed address, provided my payment details when called, then Adrian Flux simply cancelled my policy as I hadn't paid £77.03. I simply missed the letters about this charge (assuming they were confirming my address change),. If Adrian Flux Insurance hadn't failed in their admin and had taken the payment when they called me & I gave card details, this wouldn't have happened! End result I've lost 1/3 of my annual paid in full policy and I'm still being charged £77.03.”

Helpful Report

Posted 7 years ago

“This company act in an unfair manner to the customer in a number of ways. 1) I was given a quote with a 400% increase on the premium when I changed my address to just down the road from where I lived. 2) The policy had only just been renewed when cancelled and they kept 50% of my payment in so called 'fees'. Totally unacceptable and referred to the FCA.”

Helpful Report

Posted 7 years ago

“I'm currently in the first year of driving and have blackbox to reduce the price of my insurance for the year. I have had to exchange three boxes costing me £30 to replace, one of them was covered due to misleading and wrong information. My first box was fitted correctly to in instructions but would only stay on for a couple of weeks and the fall off due to poor quality adhesive; despite this being an obvious fault of Adrian Flux i was charged £30 for a new box. The second was fitted incorrectly in the top of my windscreen but of of the way of the 'wipers view' which according to their fitting manual was acceptable, i had to pay the £30 but argued that i could take it off and stick it with different double sided tape and they said okay. following this i got numerous calls saying the fitment was incorrect, luckily enough they admitted wrongdoing and covered me for a new box. The 3rd box was the most successful as once fitted i didn't hear anything about faults with the box until suddenly I had number of calls regarding the information being 'scattered' and believing my box wasn't fitted properly, even though the box hasn't be moved for the 5 months it had been in the car. After arguing my case as it must be a problem with my box and also mailing the point that i had sent photographic evidence of how my box was fitted (which they said was fine) I ended up facing the £30 to pay for new box or having my insurance cancelled. Adrian Flux for young drivers are very poor if they have a blackbox and have cost me £60 which i didn't need to pay. The only reason the don't get one star is because even though they have very poor policies they run by, many of their customer service team are very helpful.”

Helpful Report

Posted 7 years ago

“Most dreadful insurance dealings ever!! Please be careful when using this company....dreadful experience....inexperienced staff...Young people beware!....Extortionate cancellation fees... I am now £90 down! Given a miserly £15 after complaining....READ THE REVIEWS THEY ARE ALL TRUE. I will without doubt make contact with the Insurance Ombudsman!”

Helpful Report

Posted 7 years ago

“I took out my learner driver car insurance with this company at a very good price of under £40 per month. Everyone on the customer service end is lovely, kind and patient. However, I ended up being sent in multiple circles and completely ignored by email after I had passed my driving test. I was told that I could get a cheaper deal on car insurance after I passed because I went with them for my learner insurance however, when I called I was quoted nearly £200 per month! (Bearing in mind I checked online and it was exactly the same as what I was quoted). So I left and then found an insurer for the same cover for under £100 :)”

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Posted 7 years ago

“Great price and fantastic service. Really couldn't ask for more”

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Posted 7 years ago

“Avoid them Total headache.. I've been buying insurance for over 12 years and this company And costomer service is the worst ever.”

Helpful Report

Posted 7 years ago

“Had to cancel my policy within the 14 day cooling off period, i was charged £60 to cancel a £130 policy. Staff are just ignorant drones who couldn't care any less. Best of it was, she tried to sell me insurance for other things in the same phone call, talk about a slap in the face.”

Helpful Report

Posted 7 years ago

“1st thing Got a policy for my little girl it comes with a black box that you have to fit it never stayed on the window so jamed it on the dash all ok changed car and was told need a new cradle £30 ask why they said old one not stick i said it never has and i'll get the sticky pads its cheaper they said you can't has it needs to be there ones has its only them that work !!!! got it it was damaged got another one put it on and after a few days it falls off keep putting it back get hot it fills off get sticky pads it's on. 2nd thing Down loads the app thing it worked then it stopped deleted it and got it back (done this loads of times even emailed them about this and just get told to re down load) and it not let us put in all our details to get it to work!!! 3rd thing Use to get loads messages saying box is in or working right the policy is going to be cancelled or something about the driving which then puts more stress on my little girl so theirs more concentrating on is the box working am i breaking too hard ETC ETC then watching whats going on while driving. 4th thing Going from emails or messages to not having any for a over two weeks to one say policy is being cancelled in 7 days if you don't call us more stress i could go on but think you get a picture of how unhappy we are and how much stress they have given us one the years up for my policy i have with them and my girls we won't be coming back to them in a million Sundays as they say you get what you pay for so pay cheep get cheep service!!!! .”

Helpful Report

Posted 7 years ago

“This company is a complete rip off,, avoid like the plaque”

Helpful Report

Posted 7 years ago

Adrian Flux is rated 2.8 based on 364 reviews