Additive-X Ltd Reviews

Name: Additive-X Ltd
Address: College Business Park, Kearsley Road,, Ripon, Ripon
Rating: 4.88

4.9 Rating 438 Reviews

98 %

of reviewers recommend Additive-X Ltd

4.9

Based on 438 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Additive-X Ltd:

Additive-X help organisations embrace 3D printing through a range of products and services.

Visit Website

Phone:

01765 694 007

Email:

sales@additive-x.com

Location:

College Business Park, Kearsley Road,,
Ripon
Ripon
HG4 2RN

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Additive-X Ltd 5 star review on 18th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast service, prompt responses to all my questions and the items I ordered arrived when they said they would. Couldn't be happier with Additive-X and will definitely keep them in mind if I need more kit!”

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Posted 1 year ago

Thank you for taking the time to leave a review! We are so pleased that you were happy with our service and thrilled you will keep us in mind.

Posted 1 year ago

“Superb from start to finish. Rachael responded promptly to my first and all subsequent emails. They offered a good price, the printer was easy to order and had free delivery. The printer was well packaged and setup and working in minutes. Couldn’t recommended highly enough.”

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Posted 1 year ago

Thank you for taking the time to leave a review! Thank you for your kind words, we are glad you are happy with your printer.

Posted 1 year ago

“I did write a long review last week. But I mentioned my delivery was delayed by 24 hours - absolutely NOT Additive-X's fault - and it seems to have vanished into the ether as a result! I dealt with Kerry M at Additive-X. She was ultra-helpful. She maintained communication whilst she tried to get to the bottom of what had happened with the courier. To show my confidence in the company, I asked for my refund of the additional delivery premium to be used as a credit against future consumable purchases. Kerry was happy to do this. As to the printer, I'm extremely happy with my Bambu Lab X1C. Like any printer, it has its good and bad points, and I'm slowly learning to adapt my techniques to make best use of the product. So, despite the initial hiccup, I'm more than happy to sing the praises of Additive-X!”

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Posted 1 year ago

Thank you for taking the time to leave another review! We are very sorry about your delivery but glad we were able to help and get it sorted. I will pass your kind words on to Kerry.

Posted 1 year ago

“Good price, and free delivery. Had a phone call after ordering, explaining a short delay due to stock... no biggie as there was a 5-6 week wait for a prusa, and this P1S is better anyway. Now it's here, I can't believe how good it really is.”

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Posted 1 year ago

Thank you for leaving a review! We are so pleased you like your P1S they are very good machines. Happy printing with your P1S!

Posted 1 year ago

“I nearly chose the wrong supplier! I was about to order a Bambu lab P1S from a competitor of Additive-X. But after a conversation with a bored sounding man on a hard to hear phone line I tried Additive-X. What a difference. I had a pleasant and informative conversation with Rachel who answered all of my questions on a clear phone line. I did a quick check on their web site and found a well organised and long established firm. After placing my order I received a call from Rachel asking if I realised that there would be a delay in the delivery as they were waiting for a shipment to arrive. I said that I was aware that all suppliers were waiting for the same shipment. So I expected to have to wait at least a couple of weeks. But it actually arrived within a few days. It was well packaged and undamaged. After setting up the printer I had difficulty connecting to the internet. So I phoned Additive-X and was passed on to Chris Furlong, an extremely helpful and patient engineer, who spent a couple of hours, including with a video link, trying to work out what the problem was. After a lunch break Chris phoned me back to suggest a possible solution, after consulting with his colleagues, that my WiFi may be operating at 5GHz instead of the required 2.4GHz and that my extension that I have installed could well be set to the correct frequency. This was indeed the case and so my problem was solved. Just imagine what would have happened if I’d chosen the other supplier with the bored person on the bad phone line? So thank you Chris for your extreme patience. And thank you Rachel for helping me make the right decision to order from Additive-X. A very satisfied customer. Warwick Kemp.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such a long and lovely review! We really appreciate your kind words they mean so much to us! Chris and Rachael appreciate them to and are so happy we were able to get your problem solved.

Posted 1 year ago

“OUTSTANDING to deal with and super fast delivery!! 10 out of 10 folks!!!”

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Posted 1 year ago

Thank you for leaving a review! We really appreciate your kind words!

Posted 1 year ago

“Very quick dispatch and delivery and great support”

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Posted 1 year ago

Thank you for taking the time to leave a review! We are happy you liked our support!

Posted 1 year ago

“Had bad luck with other retailers of 3D printers, getting many smashed and bent machines. Additive X were incredibly helpful and reassuring that I wouldn't have this issue with them. I ordered the printer and they checked multiple times if I was content with the delivery date and offered to expedite it due to me probably being excited to receive it. All in all, a genuine, fantastic group of people who seem to genuinely care about you as a customer rather than moving stock out the door.”

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Posted 1 year ago

Thank you for taking the time to leave a review! We really appreciate your kind words and we hope you are happy with your printer!

Posted 1 year ago

“First class service delivery was next day and timed delivery slot. Very straightforward ordering and communication.”

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Posted 1 year ago

Thank you for taking the time to leave a review! We really appreciate your feedback!

Posted 1 year ago

“Fast and premium service”

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Posted 1 year ago

Thank you for leaving a review! We are happy you liked our service!

Posted 1 year ago

“Excellent service. Very pleased to have my printer delivered promptly and free of charge. I was recommended Additive-X based on their good technical support. Have not yet needed it, but looking forward to receiving a great service. Many thanks!”

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Posted 1 year ago

Thank you so much for leaving a review! We really appreciate your kind words. You will not be disappointed with our technical support!

Posted 1 year ago

“Absolutely fantastic customer support and a very easy purchase. They had the 3d printer I wanted and after a quick phone call they said I could come and collect it. The lady said she would carry it to my car. I would strongly recommend and will be purchasing from these guys again. Thank you! Additive-X”

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Posted 1 year ago

Thank you so much for leaving a review! We are happy we had what you wanted. We really appreciate your kind words.

Posted 1 year ago

“Awesome customer service. Answered my questions and made sure my item was delivered next, can't fault them.”

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Posted 1 year ago

Thank you for taking the time to leave a review! We appreciate your kind words!

Posted 1 year ago

“Brilliant company to deal with from start to finish, I live in Guernsey so was expecting VAT /Deliver issues. No such problems with this company. Purchased an X12 Carbon and delivered withing 2 days. Ask for Rachael she's very efficient. Have used them again since original purchase.”

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Posted 1 year ago

Thank you so much for leaving a review! We really appreciate your kind words (and so does Rachael)

Posted 1 year ago

“Very helpful on telephone and excellent service with my order that was delivered next day as promised.”

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Posted 1 year ago

Thank you for taking the time to leave a review! We really appreciate it!

Posted 1 year ago

“First rate company! Really helpful staff, no "hard selling", fast delivery and reasonable prices - what more can you ask for!”

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Posted 1 year ago

Hi Phillip, thank you so much for taking the time to leave us a review and thank you for your kind words

Posted 1 year ago

“Great products and delivery.”

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Posted 1 year ago

Thank you for taking the time to leave us a review! We are happy that you like our products and delivery.

Posted 1 year ago

“Could not have been in better hands, nice and friendly, very fast service. A firmware update from Bambu Labs was released 2 days later caused problems, that no one foresaw. With one phoncall I received a new printer the next day. But it took a couple of days for Bambu Labs to release another firmware update to fix the problem. Full marks to Additive-X for helping to resolve a problem that was not theirs.”

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Posted 1 year ago

Thank you for leaving us such a nice review, we are glad we were able to resolve your problem. Please don't hesitate to get back in touch if anything else occurs.

Posted 1 year ago

“Ordered Bambulab X1 Carbon at 3.30pm and got it the next day at ll am, excellent service. Unfortunately the 3d printer itself produces very poor quality prints, so have gone back to using my ender3, so i have an £1100 paper weight on my hands, obviously nothing to do with Addative X.”

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Posted 1 year ago

Hi Stephen, we are sorry to hear about your issue with the printer. Someone from our engineering team will be in contact with you.

Posted 1 year ago

“Excellent, prompt reliable service. recently I had a problem with a part, and it was replaced quickly and without any hassle.”

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Posted 1 year ago

Hi, Thank you for taking the time to leave us a review. We are glad the problem was solved quickly for you.

Posted 1 year ago

Additive-X Ltd is rated 4.9 based on 438 reviews