Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.82

4.8 Rating 2,906 Reviews

95 %

of reviewers recommend Addison Ross

About Addison Ross:

Addison Ross Limited is a UK-based, family-owned company specializing in luxury photo frames, clocks, lacquered trays and boxes.

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,,
Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

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“Frames and pictures turned out great. Also delivery was very fast.”

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“Great service and great products. We are delighted with the items we purchased, and will continue to be loyal customers.”

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“Beautiful Frames- the perfect Christmas Gift for Grandparents”

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“Brilliant service, beautiful frame and the picture quality is great too”

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“Was recommended to you and was not disappointed. Really pleased with my frame with my uploaded picture will be such a wonderful Christmas present for my mum. Great service and updates with order will definitely use you again”

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“I had to order the second silver Photo frame, because the first ordered and paid for was NOT DELIVERED TO MY HOUSE. I had an Email saying *Delivered* And NO PARCEL.. I was so very disappointed. The Photo frames are great quity, but Delivery, Company chosen was Rubbish.”

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Dear Christabel, I'm so sorry you didn't email us to let us know, we would have sent it to you free of charge, we'll be in touch to send you a refund for the first order today. We'll also contact DPD to put in a formal complaint. We find that DPD is very reliable most of the time but with as with all courier companies there is the very occasional incidence of an unreliable driver so we will be letting them know. Kind regards Sarah

“Placed 1 order, for 1 item, 1 week ago. Ticked relevant boxes to not receive any follow up / marketing spam emails at the time. Have also subsequently “unsubscribed” as I had already received 8 emails in the last week. I’ve now had 9 emails from Addison Ross?!?!? I’m probably now destined to be spammed by them for life. Won’t be using them again.”

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We have checked our records and I can confirm that you are indeed not on our mailing list, I think it appears the emails you are referring to are our order confirmation, and delivery updates. We do apologise if we gave you too much information. Sarah Ross

“I gave a two-star review earlier due to print quality and had a very speedy response asking me to send the images to try again - however the email address given in the response is a 'no reply' email so no use at all and the message also suggested the issue was with my image quality which is unlikely and frustrating as they are high-quality images bought direct from a professional photographer. I feel the swift reply was to mitigate my review rather than help me.”

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Dear Susan I do apologise as we are replying through the review dashboard we didn't realise it was a no reply. Please email cath@addisonross.com and we'll get them to you tomorrow. Sarah Ross

“Very impressed with my purchase - a photo frame and print included. The frame is lovely and the photo came out really well - very good quality print. It looks great!”

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“Speedy delivery, fairly-priced and reasonable quality frames but the quality of the 'free' prints appalling, terrible colour - they are so tinted and bleached am left chasing new prints to go in the frames jus t four days before Christmas..”

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Dear Susan Our printing very much depends on the quality or resolution of the image that is uploaded, if you would email us your image again we will see what we can do and reprint it for you. Please email it to cath@addisonross.com Kind regards Sarah Ross

“Lovely frames which add a little sparkle to my room without looking garrish. Excellent quality and look just like they do on the website. I took advantage of the 4 for the price of 3 which made them more affordable. Not the cheapest but you get what you pay for.”

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“Great service, super quality and speedy delivery.”

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“Not received due to terrible courier”

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We're very sorry to hear about this, we will be in touch tomorrow to see if we can track down the courier for you, failing that we will resend your order. Kind regards Sarah Ross

“Beautiful photo frame (aren’t they all) and the ability to upload a photo and then have it all ready to go when it arrives (very nice gift box too) is just the easiest way to give a perfect gift.”

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“I purchased 2 frames, and website says they’re packaged in individual boxes. The order was gift for 2 separate relatives but to one delivery address. However, the 2 frames came in one box only which was squashed and bashed. Now I have to find a box for the 2nd frame. Not happy. Feel let down.”

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Dear Vanessa Our frames all do come individually gift boxed and i can see that this was the case with your order, we do however then pack the order in one outer striped transit carton, this however is not the gift box. If you had emailed us with your concern we would have happily sent you another. Yours sincerely Sarah Ross

“I ordered the wrong frame - I emailed to rectify the order but I had no reply for 2 days. However when I phoned I spoke to a person who immediately passed me on to somebody that could help. I was advised to cancel & reorder which I did. This person was so helpful they went above & beyond. They sorted out my order I spoke with them again they checked the quality of my photo and also processed my new order to post that day as I explained it was for my parent's imminent golden wedding anniversary. I believe it was Ruth but I'm not sure. To be able to simply just explain the problem to an actual person on the phone and them reassure you that it would be all sorted out the same day made all the difference. Tho photo frame was also of excellent quality great product and service”

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“100 % positive review about my purchase .Easy to use website, great choice, realistic pricing, prompt delivery, and a fantastic British made item . Thank you”

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“Websire purchase - Christmas gift. The website and its ordering system were clear and straightforward. The order was acknowledged, dispatched and arrived rapidly. Excellent.”

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“Excellent quality I shall be buying more If it’s good enough for India Hicks it’s good enough for me. Perfect Many thanks 😍”

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“Very positive transaction”

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Addison Ross is rated 4.8 based on 2,906 reviews