Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.82

4.8 Rating 2,941 Reviews

95 %

of reviewers recommend Addison Ross

About Addison Ross:

Addison Ross Limited is a UK-based, family-owned company specializing in luxury photo frames, clocks, lacquered trays and boxes.

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,,
Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

Write Your review

Tell us how Addison Ross made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Addison Ross 1 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good! Photo printed well, is going to make a lovely gift.”

Helpful Report

Thank you very much for your very kind review we really appreciate you taking the time for us. Kind regards Sarah Ross

“I like the style they represent but I am not satisfied with the quality and the user experience of the items. The scented candle promised orchards of Sicily but I can only notice a smell of something I would describe as soapy. Also, the overall appearance of the item does not justify the rather high price. The second item is a bedside clock. It should be silent but started ticking eventually a few months after the purchase. In my opinion it is also hard to read the time, as the clock's hands have a weak contrast to the background and to each other.”

Helpful Report

I'm so sorry you were not happy with your order, if you could email us with the order number we would be more than happy to refund your candle or send you an alternative fragrance. With regards to the clock, this sounds like you may have been mistakenly sent older stock without the silent sweep movement as it should definitely not start ticking audibly at any time, could I ask that you confirm if the hands are sweeping or in fact ticking around, very happy to send you a replacement. Kind regards Sarah Ross

“Absolutely amazing products, delivery and customer service, I just cannot fault anything. Thank you so much”

Helpful Report

“Gorgeous products and very helpful customer service. I know I can always rely on them to deliver beautifully-wrapped gifts to my family and friends.”

Helpful Report

“I purchased a Marquetry picture frame from Addison Ross and it is top quality. My order was delivered in line with the estimated delivery time. It was securely packaged in an impressive box. Previously I have purchased Marquetry picture frames (4) from Addison Ross and they have all been top quality. The description of the frames and their colour match the details given on the web site.”

Helpful Report

“Loved the clock I purchased which arrived nicely packaged within a couple of days of ordering”

Helpful Report

“Very good in all aspects”

Helpful Report

“Very prompt delivery and good quality product”

Helpful Report

“Frames feel luxurious quality, such pretty colours that really show off the photos beautifully.”

Helpful Report

“High quality silver frame. Easy to order. Next day free delivery - perfect Thank you”

Helpful Report

“Excellent service! Well packaged and great frames. The new screws to secure the pictures and backing are good but maybe a little tricky if you had arthritic hands.”

Helpful Report

“Excellent company parcel arrived well packed within one day of ordering. The photo frames are lovely I am very happy with them. Would recommend this company.”

Helpful Report

“Easy website to use and ordering process. Speedy delivery with regular updates. Package was beautifully wrapped within a lovely striped box. Professional 5 star company. 4 for 3 offer made the transaction even better.”

Addison Ross 5 star review on 10th January 2022

Helpful Report

“Arrived sooner than expected. Clock was exactly as advertised - silent.”

Helpful Report

“Had a Problem they sorted it ASAP great Great Frames- you get what you pay for.”

Helpful Report

“Absolutely beautiful! So pleased, the photo frame is so elegant.. really lovely and looks beautiful with the photo you had printed...would definitely recommend..thank you Lisa”

Helpful Report

“Amazing service! (India Hicks recommendation.)Gorgeous frames & so easy to attach your own photo. I’ll never faff around doing it myself again. Received them in 3 days Thankyou Addison Ross.”

Helpful Report

“Beautiful, bought as a gift for my sister and she loved them.”

Helpful Report

“I purchased the beautiful White & gold silent alarm clock, very pleased it is very elegant and perfect glow for nighttime. Great service and quick delivery. I would absolutely recommend the clock.”

Helpful Report

“The picture frame came beautifully packaged, if you are looking for a present this would seriously impress. The silver frame is stunning, I used the photo download offer and was absolutely delighted with the result.”

Helpful Report

Addison Ross is rated 4.8 based on 2,941 reviews